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Plan and manage logged bookings for conventions and incentives
industry projects
Level
5
Credits
3
Purpose
People credited with this unit standard are able to: plan and manage a
logged booking for a conventions and incentives industry project; book
additional services for a logged conventions and incentives industry project;
and review and amend function sheet with client.
This unit standard is intended for people working within a venue operations
role within the conventions and incentives industry.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Replacement information
This unit standard and unit standard 25866 replaced unit
standard 18579.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
 New Zealand Qualifications Authority 2016
25867 version 1
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2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Function sheet refers to the documentation which contains all the operational details
for the on-site delivery of a conventions and incentives industry project.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
Evidence is required for three different conventions and incentives industry projects,
of which one must include three major elements such as a conference with a
business session, an exhibition or trade display, and a gala dinner or a social
function which includes entertainment.
Elements and performance criteria
Element 1
Plan and manage a logged booking for a conventions and incentives industry project.
Performance criteria
1.1
Each aspect of the project is planned and managed in terms of time-lines and
interrelationships with other aspects of the project.
Range
1.2
may include but is not limited to – trade, pack-in, pack-out,
challenges, conflicts.
Plans for the project are managed in terms of time-lines and interrelationships
with other projects.
Range
may include but is not limited to – type, size.
 New Zealand Qualifications Authority 2016
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1.3
The project is managed in terms of the quotation and project plans in
accordance with industry practice.
Element 2
Book additional services for a logged conventions and incentives industry project.
Range
additional services may include but are not limited to – entertainment, lighting,
props, sound, table arrangements, flowers, security, cleaning, catering, audio
visual equipment, material for themes, accommodation, room set-up;
evidence is required for a minimum of three additional services for each project.
Performance criteria
2.1
In-house services are researched in terms of their ability and availability to
provide additional services for the project in accordance with the function sheet.
2.2
In-house services are booked in terms of their ability and availability to provide
additional services required for the project in accordance with the function
sheet.
2.3
Outsource service providers are researched and liaised with in terms of their
ability and availability to provide additional services required for the project in
accordance with the function sheet.
2.4
Outsource service providers are contracted for additional services in
accordance with the requirements of the function sheet and in accordance with
industry practice.
2.5
Additional services bookings are logged with outsource service providers in
accordance with the negotiated contract.
Element 3
Review and amend function sheet with client.
Performance criteria
3.1
Client requirements are confirmed in terms of new or complementary services.
Range
3.2
requirements may include but are not limited to – special dietary
requirements, specific needs, extra equipment.
Amendments to contract are made, where required, in accordance with
changes or additions made as a result of the review of the function sheet.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
 New Zealand Qualifications Authority 2016
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Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016