18475 version 2
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Perform host responsibilities in a casino
Level
3
Credits
5
Purpose
People credited with this unit standard are able to, in a casino: provide
information to customers about playing gaming machines; provide
information to customers related to host responsibilities for gaming machines;
demonstrate knowledge of host responsibilities relating to minors;
demonstrate knowledge of host responsibilities relating to alcohol
consumption; and deal with situations that may lead to disputes related to
gaming machines.
Subfield
Tourism
Domain
Casino Gaming
Status
Registered
Status date
12 December 2008
Date version published
12 December 2008
Planned review date
31 December 2013
Entry information
Recommended: Unit 9906, Provide service to customers
in a casino, or demonstrate equivalent knowledge and
skills.
To undertake this unit standard people must meet the
minimum age requirement for entry into a casino.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
18475 version 2
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Special notes
1
Definition
Industry procedures refer to all workplace requirements in operation in casinos.
These may include, but are not limited to, relevant statutory and regulatory
requirements, minimum operating standards, Gazetted Rules, licence conditions, and
procedures described in training courses for the conduct of games, as approved by
the Department of Internal Affairs or the Gambling Commission. Industry procedures
may also include procedures specific to an enterprise involved in the casino gaming
industry. These additional enterprise procedures may include quality assurance,
documentation, security, communications, health and safety, and personal
behaviour.
2
The Gambling Act 2003 is the main piece of legislation relevant to this unit standard
together with any associated legislation and/or regulations.
3
Gaming machines are also known as slots.
Elements and performance criteria
Element 1
Provide information to customers about playing gaming machines in a casino.
Performance criteria
1.1
The cost of play is explained to customers in terms of gaming options in
accordance with the gaming machine features and set-up.
Range
may include but is not limited to – credits, number of games,
amount of bet, lines played, gamble options, maximum bet.
1.2
The button panel and/or touch screen are explained to customers in terms of
the function of all buttons and/or features in accordance with the gaming
machine features and set-up.
1.3
Methods of payment are explained to customers in accordance with machine
features.
Range
1.4
The occasions when hand pays are made are explained to customers in
accordance with industry procedures.
Range
1.5
hopper pay, hand pay.
cancelled credits, jackpots, short pays.
Jackpot link features are explained to customers and supporting information is
made available in accordance with the characteristics of the system.
Range
may include but is not limited to – means of winner notification,
jackpot identification number, player instruction notices.
 New Zealand Qualifications Authority 2016
18475 version 2
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1.6
Gaming machine artwork and features are explained to customers in terms of
results.
Range
free spins, features;
how a machine pays (left to right, and/or right to left, pay any);
substitute symbol(s), scatters.
Element 2
Provide information to customers related to host responsibilities for gaming machines in a
casino.
Range
information may include but is not limited to – help line number, pamphlets,
minors in a casino, gaming when intoxicated.
Performance criteria
2.1
Host responsibilities are identified in terms of providing and displaying
information on problem gambling.
2.2
Information related to problem gambling is displayed in accordance with
industry procedures.
Element 3
Demonstrate knowledge of host responsibilities relating to minors in a casino.
3.1
Legal requirements relating to minors in a casino are identified and steps are
taken to enforce the requirements, where required, in accordance with industry
procedures.
Element 4
Demonstrate knowledge of host responsibilities relating to alcohol consumption in a
casino.
4.1
Host responsibilities are identified in terms of monitoring alcohol consumption
as related to gaming in a casino.
Element 5
Deal with situations that may lead to disputes related to gaming machines in a casino.
Performance criteria
5.1
Situations that may lead to disputes in gaming machine areas are identified.
5.2
Customer disputes in a gaming machine area are dealt with in accordance with
industry procedures.
 New Zealand Qualifications Authority 2016
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016