Qualification details
Title
New Zealand Certificate in Alpine Resort Operations (Level 3)
Version
1
Qualification type
Certificate
Level
3
Credits
40
NZSCED
092101 Society and Culture > Sport and Recreation > Sport and
Recreation Activities
Qualification developer
Skills Active Aotearoa Limited
Next review
December 2021
Approval date
February 2016
Strategic purpose statement
This qualification will provide New Zealand with individuals who
can safely and effectively undertake an operational role to provide
guest experiences within New Zealand alpine resort areas
(excluding accommodation resorts).
Graduates of this qualification can benefit the community and the
economy of New Zealand in terms of tourism revenue and
recreational experiences.
Outcome Statement
Graduate profile
Graduates of this qualification will be able to:

apply knowledge of own organisation and take responsibility
for own professional conduct and development while carrying
out role as a member of a team in an alpine resort;

apply knowledge of the unique characteristics and operations
of an alpine resort to guide own practice;

identify risks and respond to hazards while applying safe
working procedures and practices within an alpine resort
operation;

apply communication skills and customer service techniques to
respond to the needs of alpine resort guests.
Education pathway
This qualification provides a pathway to more specialised
qualifications in the field of alpine operations.
Employment pathway
Graduates of this qualification can work in a variety of roles across
departments within an alpine resort such as:
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lift operations;
snowgrooming and snowmaking;
snowsport equipment;
guest activities.
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Qualification specifications
Qualification award
This qualification will be awarded by the accredited provider that
has provided the training leading to its award. The formal
certification document will include the NZQF logo, the Skills Active
Aotearoa logo, and the logo of the tertiary education organisation
(TEO) providing the programme.
Evidence requirements for
assuring consistency
All TEOs either arranging or delivering programmes that lead to
the award of the qualification are required to participate in a
consistency process scheduled by NZQA.
Further information can be found on the NZQA website.
All TEOs will be required to provide evidence during the
consistency process to demonstrate how graduates have met the
graduate profile. Critical evidence relevant to this qualification will
include the following:
Minimum standard of
achievement and standards for
grade endorsements

industry feedback;

self-evaluation (e.g. programme evaluation reports,
moderation outcomes);

graduate feedback;

progression/destination information;

evidence of relevant learning experience undertaken in an
industry workplace/environment;

portfolio of relevant experience including learner selfevaluation (where appropriate);

any other relevant evidence as appropriate.
Achieved.
General conditions for the programme leading to the qualification
General conditions for
programme
All learning and assessment within a programme leading to this
qualification must be carried out in accordance with the following:
˗
relevant legislation including Health and Safety at Work Act
2015, Fair Trading Act 1986, Consumer Guarantees Act 1993,
Privacy Act 1993, and Human Rights Act 1993;
˗
alpine industry Codes including the Snow Responsibility Code
and the Outdoor Safety Code;
˗
organisational policies and procedures including Emergency
Action Plans (EAPs), Standard Operating Procedures (SOPs),
and the use of personal protective equipment (PPE).
TEOs must have a relationship with an alpine resort to ensure
learners have exposure and experience in a realistic workplace
environment.
Additional guidance and recommendations for programme
development can be found on the Skills Active Aotearoa website
(http://skillsactive.org.nz/).
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Conditions relating to the Graduate profile
Qualification outcomes
Conditions
1
Programmes should include the following:
Apply knowledge of own
organisation and take
responsibility for own
professional conduct and
development while carrying
out role as a member of a
team in an alpine resort.
˗
˗
˗
alpine resort sector, the wider recreation industry, and the
career opportunities within and links to other industries;
awareness of alpine resort products and services;
development, implementation, and evaluation of a personal
development plan.
Credits 12
2
3
Apply knowledge of the
unique characteristics and
operations of an alpine
resort to guide own practice.
Programmes should include the following:
Credits 5
˗
˗
Identify risks and respond to
hazards while applying safe
working procedures and
practices within an alpine
resort operation.
Programmes should include risks and hazards specific to an alpine
environment, including snow, sun, and chair lifts.
˗
the unique environment of an alpine resort, including altitude,
weather, snow, and the use of communication equipment and
tools in the alpine environment;
the impact of the sector on local and international tourism
understanding the social, economic, and cultural, benefits of
participation for community and individuals.
Credits 13
4
Apply communication skills
and customer service
techniques to respond to the
needs of alpine resort
guests.
Credits 10
Programmes should include the following:
˗
˗
team work, including cross-team collaboration to ensure
guests receive an appropriate experience as they journey
across departments;
contributing towards a positive guest experience including
understanding guest profile and communicating appropriately
and effectively with diverse cultures, ages and abilities.
Transition information
Replacement information
This qualification replaces the National Certificate in Recreation
and Sport (Core Skills) (Level 2) [Ref: 1710].
Trainees currently enrolled in programmes leading to the replaced qualification may either complete the
requirements by 31 December 2019 or transfer to New Zealand Certificate in Alpine Resort Operations
(Level 3) [Ref: 3224].
The last date for entry into programmes leading to the replaced qualification is 31 December 2017. The
last date for award of the replaced qualification is 31 December 2019, at which time it will be designated
as discontinued.
It is the intention of Skills Active Aotearoa that no existing trainee should be disadvantaged by these
transition arrangements. Any person who considers they are disadvantaged may appeal to:
Skills Active Aotearoa
PO Box 2183
Wellington 6140
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Telephone 0508 475 4557
Fax (04) 385 7024
Email info@skillsactive.org.nz
Qualification Reference 3224
© New Zealand Qualifications Authority 2016
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