Qualification details
Title
New Zealand Certificate in Rail Operations (Train Manager) (Level 3)
Version
1
Qualification type
Certificate
Level
3
Credits
45
NZSCED
039907
Engineering and Related Technologies > Other Engineering and
Related Technologies > Rail Operations
Qualification developer
Competenz
Next review
December 2020
Approval date
July 2015
Strategic purpose statement
The purpose of this qualification is to provide the New Zealand
Passenger Rail industry with people who have the skills and
knowledge required to work as a train manager and deliver safe
and efficient customer services to people travelling on the rail
network.
The qualification is intended for people wishing to enter the
passenger rail industry or people already working in the industry
who wish to move into a train manager role.
Graduates will be capable of working under limited supervision to
carry out the duties of a train manager on board passenger trains
operating on the New Zealand rail network.
Outcome Statement
Graduate profile
Education pathway
Qualification Reference 2885
© New Zealand Qualifications Authority 2015
Graduates will be able to:
-
Apply knowledge of the rail environment and safety
procedures to maintain the safety of passengers and persons
working on or near the train.
-
Provide passengers with the information and assistance they
require to complete their intended journey.
-
Operate communication equipment, train and network
equipment to ensure service performance expectations are
met.
-
Respond to emergencies and maintain the security of all
people, trains and equipment on the rail network.
There are no specific higher level qualifications for passenger
services roles in this sector, however graduates of this
qualification who are accepted by a rail operator as a trainee
driver can progress to the:
-
New Zealand Certificate in Rail Operations (Train Driver)
(Level 4) with strands in Electric Multiple Units, and
Page 1 of 5
Locomotive [Ref: 2886]
Graduates can also consider further qualifications in customer
service, hospitality or frontline management.
Employment pathway
Graduates of this qualification are equipped to work as train
managers on-board passenger trains operating on the New
Zealand rail network.
On completion of additional relevant training, graduates could
move to train driving or to other roles in tourism, other transport
related industries or frontline management.
Qualification specifications
Qualification award
This qualification can be awarded by an organisation which has
an approved programme of study, or industry training programme
leading to the qualification.
The certificate will display the logo of the NZQF and may display
the name and/or logo of the awarding body.
Evidence requirements for
assuring consistency
All Tertiary Education Organisations (TEOs) either arranging
training or delivering programmes that lead to the award of the
qualification are required to participate in a consistency process
scheduled by NZQA.
This will involve reviewing evidence associated with graduate’s
achievement of outcomes, and agreeing acceptable thresholds
for qualification outcome achievement and areas for
improvement.
To demonstrate how graduates are achieving the qualification
graduate profile outcomes, TEOs are required to produce their
own evidence in a high level report.
Evidence will include the following:
-
Employer surveys to determine if graduates of the
qualification meet graduate profile outcomes
-
Evidence of effective processes to ensure programmes
continue to meet current industry needs
-
A range of workplace evidence demonstrating that graduates
meet the graduate profile outcomes
-
Any other relevant evidence as appropriate
Further information can be found on the NZQA website.
Minimum standard of
achievement and standards for
grade endorsements
Achievement of all outcomes. There are no grade endorsements
for this qualification.
Other requirements for the
qualification (including regulatory
body or legislative requirements)
Qualification Reference 2885
© New Zealand Qualifications Authority 2015
Page 2 of 5
General conditions for the programme leading to the qualification
General conditions for
programme
TEOs arranging training or delivering programmes towards this
qualification must ensure that the training arranged and
programmes of learning delivered, are kept up-to-date with
regard to amendments to, and replacements of relevant
legislation and regulations.
Current legislation and regulations can be accessed at
http://legislation.govt.nz.
Conditions relating to the Graduate profile
Qualification outcomes
Conditions
1
Apply knowledge of the rail
environment and safety
procedures to maintain the
safety of passengers and
persons working on or near the
train
Knowledge of the rail operating environment, includes:
Credits: 10
-
Staff roles and responsibilities
-
Rail terms and acronyms
-
Rolling stock types
-
Common hazards
-
Operator rules and regulations
Programmes must also include coverage of the following topics:
The application of generic workplace health and safety principles
and legislation to operating in the rail environment including:
-
Risk identification and management
-
Safety in the rail corridor
-
Operator Standard Operating Procedures (SOPs) and
reporting
-
Provision of basic first aid
Managing factors affecting personal performance including:
2
Provide passengers with the
information and assistance
they require to complete their
intended journey
-
Health, nutrition and hydration
-
Sleep and fatigue
-
Managing the effects of shift work
-
Stress, alcohol and drugs
-
Teamwork (including communication)
-
Understanding own capabilities and limitations
Programmes must cover the skills and knowledge required to
establish and maintain positive customer service interactions,
including:
-
Knowledge of routes and timetables
Credits: 10
Qualification Reference 2885
© New Zealand Qualifications Authority 2015
Page 3 of 5
3
Operate communication
equipment, train and network
equipment to ensure service
performance expectations are
met
Credits: 15
-
Other relevant transport and tourist information
-
Fares and payment options
-
Rail services for special events
-
Assisting passengers with specific needs
-
Managing customer complaints
Programmes must cover the skills required to operate equipment
and ensure the safe and efficient delivery of the service,
including:
Operation of communication systems used on the rail network
including:
-
Radio and/or phone
-
PA Systems
-
Signals
Operation of the train, including:
-
Standard operating procedures
-
Operation of carriages and associated equipment
-
Operation of crowded trains
-
Managing the service to meet performance expectations
Operation of network equipment, including:
4
Respond to emergencies and
maintain the security of all
people, trains and equipment
on the rail network
Credits: 10
-
Giving right of way
-
Reading signalling and interlocking (S&I) diagrams
-
Operating points manually
-
Deploying detonators
Programmes must include coverage of the following topics:
Standard operating procedures for dealing with common
emergencies, including:
-
Fatalities
-
Collisions
-
Natural disasters
-
Tunnel evacuations
-
Use of fire extinguishers
-
Overview of the Co-ordinated Incident Management System
(CIMS)
-
Working with emergency services
-
Assisting with platform and station evacuations
Maintenance of security on the network, including:
Qualification Reference 2885
© New Zealand Qualifications Authority 2015
Basic security requirements
Page 4 of 5
-
Preventing and dealing with theft
-
Identifying potential threats (hot or not)
-
Responses to terrorism alerts
-
Dangerous goods
Management of disruptive behaviour, including:
-
Preventing uncontrolled evacuation
-
Difficult customers
-
Drunk & aggressive customers
-
De-escalating conflict
-
Crowd control
Transition information
Replacement information
This qualification replaces the National Certificate in Rail
Operations (Passenger Services) (Level 2) with an optional
strand in Train Management [Ref: 1682].
The last date for entry into the replaced qualification is 31 December 2016.
The last date for assessments to take place for the replaced qualification is 31 December 2018.
It is recommended candidates currently enrolled in a programme leading to the replaced qualification
complete their existing programme by 31 December 2018. They may, however, choose to transfer into a
programme leading to this qualification.
It is anticipated that no existing candidates will be disadvantaged by these transition arrangements.
However, anyone who feels that they have been disadvantaged may appeal to Competenz at the
address below. Appeals will be considered on a case-by-case basis.
Competenz, PO Box 9005, Newmarket, Auckland 1149
Qualification Reference 2885
© New Zealand Qualifications Authority 2015
Page 5 of 5