Qualification details
Title
New Zealand Certificate in Customer Premises Systems (Level 4) with
strands in Structured Cabling, Control and Automation, Signal Reception
and Distribution, and Systems Installation for Re-locatable and/or Mobile
Locations
Version
1
Qualification type
Certificate
Level
4
Credits
200
NZSCED
031317
Engineering and Related Technologies > Electrical and
Electronic Engineering and Technology > Electronic Equipment
Servicing
Qualification developer
The Skills Organisation
Next review
31 December 2020
Approval date
May 2015
Strategic purpose statement
The purpose of this stranded qualification is to provide a range
of technology and communications industry sectors with people
who are able to install, maintain and repair cabling, equipment
and devices for specialist distribution systems and services in
residential or commercial; fixed, mobile or re-locatable enduser premises.
Graduates will be able to operate independently as technicians
at an advanced level for installations across a broad range of
situations.
This qualification is suitable for people who wish to advance
their career within the communication technology service
industry. The qualification includes four strands that allow
people to specialise further within this industry.
Graduates of this qualification will be able to supervise
electrical workers and will also be eligible to be registered and
licensed as an Electrical Appliance Serviceperson (endorsed to
disconnect and connect) (EAS endorsed) or as an electrical
service technician (EST), and supervise electrical workers.
Outcome Statement
Graduate profile
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Graduates of this qualification will be able to:

Maintain and enhance workplace safety, identify and
control special hazards impacting on installations and
mitigate environmental and economic impacts in a
workplace environment.

Apply relevant industry, community, government and
environmental legislation, standards, and codes of
practice.

Communicate effectively and ethically to provide
Page 1 of 16
support and solutions for stakeholders and supervision
of personnel.

Apply business policies and procedures, including
management of information, records and
documentation.

Apply network, communications and information
communications technology principles, including
related electrical and electronics theory, to develop
standard and non-standard solutions across a broad
range of situations in an end-user environment.

Develop and maintain knowledge of current and
emerging technologies.

Supervise trainees under the rules of the Electrical
Workers Registration Board.

Demonstrate the competencies required for
registration as an electrical appliance serviceperson
(endorsed to disconnect and connect) (EAS (Q) or as
an electrical service technician (EST), and supervise
electrical workers.
Graduates of the Structured Cabling Strand will be able
to:

Apply knowledge, and principles of installation,
diagnostics and repair theory and practice to develop
standard and non-standard solutions across a broad
range of familiar and non-familiar situations in a
network environment.

Establish end-user needs and configuration
requirements and perform advanced configuration of
network systems and equipment.

Analyse and interpret network performance test
results at an advanced level.

Diagnose and repair faults to restore the installation
and/or equipment to design specifications and
customer requirements.
Graduates of the Control and Automation Strand will be
able to:
Qualification Reference 2769
© New Zealand Qualifications Authority 2015

Apply knowledge, and principles of installation,
diagnostics and repair theory and practice to develop
standard and non-standard solutions across a broad
range of familiar and non-familiar situations in a
domestic or light commercial environment.

Establish end-user needs and requirements, and
perform complex and/or non-familiar installation of
systems and/or equipment or appliances with the
necessary interfaces to associated systems.

Analyse and interpret fault indications and test results
at an advanced level.

Diagnose and repair faults to repair systems and/or
equipment or appliances to design specifications.
Page 2 of 16
Graduates of the Signal Reception and Distribution
Strand will be able to:

Apply knowledge and principles installation,
diagnostics and repair theory and practice to develop
standard and non-standard solutions across a broad
range of familiar and non-familiar situations for signal
distribution systems installation in domestic,
commercial and residential environments.

Establish end-user needs and requirements,
configuration requirements of end-user devices and
perform complex connection and configuration of
systems and equipment to achieve optimal
performance.

Analyse and interpret fault codes and performance
test results at an advanced level.

Diagnose and repair complex faults to restore optimal
signal and data performance.
Graduates of the System Installations for Re-locatable
and/or Mobile Locations Strand will be able to:
Education pathway

Apply knowledge, and principles of installation,
diagnostics and repair theory and to develop standard
and non-standard solutions across a broad range of
familiar and non-familiar situations in an end-user
environment.

Establish end-user needs and requirements, and
configuration requirements and perform complex
installation and configuration of systems and
equipment to achieve optimal performance.

Analyse and interpret fault codes and performance
test results at a complex level.

Diagnose and repair complex and non-familiar faults
to a modular and/or component level to design
specifications and to restore optimal performance.
On completion of this qualification graduates may progress onto:
 New Zealand Certificate in Electrical Engineering (Electrical
and Electronic Installation and Service) (Level 4) with
strands in Domestic Systems and Products, Commercial
Equipment, and Consumer Electronics [Ref: 2768];
 other New Zealand certificates registered at Level 5 on the
NZQF.
Employment pathway
Graduates of this qualification will be able to work in the electrical
appliance service industry as an advanced technician in the roles
such as:
 Network Installation Technician
 Master Antenna Television Technician
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Page 3 of 16
 Home Automation Technician and Communications
Technician.
Qualification specifications
Qualification award
The candidate will be awarded the qualification by the
accredited Tertiary Education Organisation (TEO) where the
programme has been completed.
The formal document certifying the award of this qualification
includes the full qualification title, the date of award, and the
logos of The Skills Organisation, the accredited TEO, and
the NZQF.
As the qualification developer, The Skills Organisation will
maintain a list of graduates of this qualification. TEOs will
annually report the names of all graduates awarded the
qualification to The Skills Organisation.
Evidence requirements for assuring
consistency
All TEOs either arranging training or delivering programmes
that lead to the award of the qualification are required to
participate in a consistency process scheduled by NZQA.
People working towards this qualification will be required to
complete a final examination to be undertaken in an
invigilated environment. The EWRB sets the rules relating to
all aspects of examinations and practical
assessments/competence. The Skills Organisation will notify
TEOs annually of the timing of the final examination after
consultation and advice from the EWRB.
To demonstrate how graduates are achieving the
qualification graduate profile outcomes, TEOs are required
to produce their own evidence in a high level report.
TEOs are to provide evidence from the following sources
that graduates of their programmes have gained the
knowledge and skills contained in the qualification’s
graduate profile outcomes:
Qualification Reference 2769
© New Zealand Qualifications Authority 2015

Regular monitoring of trainee progression within either
the TEO or the workplace including liaising with
employers, teaching staff, training supervisors and
industry managers about the value of the training,
graduates, and qualification, to the business.

Feedback from major employers' associations, such as
Electrical Contractors Association of New Zealand
(ECANZ), Electro-Technical Association (ETA),
Electricity Engineers’ Association (EEA), Radio
Frequency Users Association of New Zealand
(RFUANZ), Electricity Networks Association (ENA) to
ensure their members involved in the Electrotechnology
industry are satisfied with the qualification graduates.

Feedback from independent surveys of graduates and
employers to determine if the graduates are appropriate
for the workplace.
Page 4 of 16
Further information about the managing consistency process
can be found on the NZQA website.
For full details of The Skills Organisation arrangements for
managing consistency, contact The Skills Organisation at:
consistency@skills.org.nz.
Minimum standard of achievement
and standards for grade
endorsements
The minimum standard of achievement required for the
award of the qualification will be:
Other requirements for the
qualification (including regulatory
body or legislative requirements)
People who are undertaking this qualification must hold a
Trainee Limited Certificate (TLC) issued by the EWRB.
Details of both the Supervision Procedures for trainees and
the TLC are available from the EWRB website at
http://www.ewrb.govt.nz.

achievement of all core graduate outcomes in the
graduate profile and of at least one of the strands,
through successful completion of an approved
programme.
General conditions for the programme leading to the qualification
General conditions for
programme
Programmes leading to the award of the optional strands in this
qualification must incorporate the applicable minimum standards for
registration for the licensing class along with the requirements of the
Supervision Procedures for Trainees as published by the EWRB.
The final examination and assessment requirements described
under evidence requirements for assuring consistency will apply.
Therefore, graduates may use this New Zealand Certificate as
evidence of having met the minimum applicable standards when
applying to the EWRB for registration under the Electricity Act 1992.
TEOs arranging training or delivering programmes towards this
qualification must ensure that the training arranged and programmes
of learning delivered, are kept up-to-date with regard to
amendments to, and replacements of relevant legislation,
regulations and Australia/New Zealand Standards (AS/NZS).
Current standards can be accessed at http://standards.co.nz.
Current legislation and regulations can be accessed at
http://legislation.govt.nz.
For detailed information on these and recommended unit standards
visit http://www.skills.org.nz/resources-for-training-providers.
Conditions relating to the Graduate profile
Qualification outcomes
1
Maintain and enhance
workplace safety, identify
and control special
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Conditions
Programmes must include initial response to an electrical accident
as defined by EWRB Rules of the Board.
Page 5 of 16
hazards impacting on
installations and mitigate
environmental and
economic impacts in a
workplace environment.
Credit 25
2
Apply relevant industry,
community, government
and environmental
legislation, standards,
and codes of practice.
Credit 5
Programmes must include
Knowledge and application of:
 Consumers Guarantees Act 1993, Health and Safety in
Employment Act 1992 (HSE), Resource Management Act 1991,
Hazardous Substances and New Organisms Act 1996,
Environmental Protection Authority Act 2011, Electricity Act
1992, AS/NZS Standards (or their subsequent amendments or
replacements), Industry Best Practice standards and codes and
Local Government bylaws
 Community and cultural protocols and local environment
 Content that is related to the candidate’s area of practice
 Practical skills to be assessed in a real work environment.
3
Communicate effectively
and ethically to provide
support and solutions for
stakeholders and
supervision of personnel.
Programmes must include:
 Application of ethical behaviour with regard to customer details
and data
 Supervision and support of technical personnel.
Credit 12
4
Apply business policies
and procedures,
including management of
information, records and
documentation.
Credit 10
5
Apply network,
communications and
information
communications
technology principles,
including related
electrical and
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Programmes must include:

Application of appropriate and relevant business policies and
procedures (Standard Operating Procedures, Quality
Management Systems, Company Practice, Industry Standards)

End-to-end workflow and systems

Installation and service information and systems (e.g. service
software, manufacturer’s technical service software)

Service level agreements and contractual arrangements

Company, industry and legislative documentation procedures.
Programmes must include:

Network technologies, principles, topologies, protocols and
installation practice

Data communications technologies, principles, concepts and
related electrical and electronic theory

Information communications technology principles, concepts,
Page 6 of 16
electronics theory, to
develop standard and
non-standard solutions
across a broad range of
situations in an enduser environment.
practice and related electrical and electronic theory

Network, communications and information communications
technology applications for standard and non-standard
solutions.
Credit 30
6
7
Develop and maintain
knowledge of current
and emerging
technologies.

Emerging and converging technologies in the context of
improved business efficiencies and potential competitive
advantage
Credit 3

New systems, software and devices in the context of improved
business efficiencies and potential competitive advantage.
Supervise trainees
under the rules of the
Electrical Workers
Registration Board.
Programmes must include:
Programmes must include unit standard 27352.
Credit 2
8
Demonstrate the
competencies
required for
registration as an
electrical appliance
serviceperson
(endorsed to
disconnect and
connect) (EAS (Q)
or as an electrical
service technician
(EST), and
supervise electrical
workers.
Credit 13

The requirement for licensing EAS must include: Theory and
Legislation for EAS(Q) EWRB core competencies

Mandatory unit standard 27350 assessed by means of the
EWRB exam

Practical skills required for EAS(Q) EWRB core competencies
(Practical for EAS(Q))

Supervision of trainees in accordance with EWRB requirements
 Mandatory unit standard 27352.
The requirement for licensing EST must include:

Theory and Legislation for EST EWRB core competencies

Mandatory unit standard 27349 assessed by means of the
EWRB exam
 Practical skills required for EST as defined EWRB (Practical for
EST).
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Page 7 of 16
Structured Cabling Strand
9
Apply knowledge, and
principles of installation,
diagnostics and repair
theory and practice to
develop standard and
non-standard solutions
across a broad range of
familiar and non-familiar
situations in a network
environment.
Credit 60
Programmes must include:

Available technologies, products, equipment and systems to suit
end user requirements and environments

Operating principles, concepts, processes and installation
practices for complex end user products and/or systems

Complex electrical, configuration concepts and principles,
installation practices for end user applications, product and
equipment requirements

Interfaces appropriate to products, equipment and systems

Selection and design criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in an end-user environment

Installation practices and standards for complex or non-familiar
end-user products and systems

Performance testing and commissioning requirements and
standards.
Practical Skills to be assessed in a real work environment and
include:
Qualification Reference 2769
© New Zealand Qualifications Authority 2015

Identification of system and/or equipment, and technologies to
suit application needs and requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Develop standard or non-standard solution and configuration
plan to suit the desired and agreed to application

Prepare quotation and supporting documentation in accordance
with legislation and company procedures, and gain agreement
from end-user

Interpretation of design drawings and/or plan

Safety considerations with regard to installation

Access and transport requirements and logistics

Install agreed to network in accordance with legislation and
company procedures, and to end-user satisfaction

Install appropriate associated services to suit the agreed to
application and design

Optimisation of the installation with regard to cost, risk and
resources

Test and commission system and/or equipment, and
technologies.
Page 8 of 16
10
Establish end-user
needs and configuration
requirements and
perform advanced
configuration of network
systems and
equipment.
Credit 15
11
Analyse and interpret
network performance
test results at an
advanced level.
Programmes must include:

Operating principles, concepts and processes for complex or
non-familiar end-user products and systems

Factors affecting performance

Configuration concepts, principles, routines and interfaces.
Practical Skills to be assessed in a real work environment.

Identification of advanced end-user configuration needs and
requirements

Interpretation of design drawings and/or plan and configuration
specifications

Optimisation of the performance of the installation

Complete operational testing and commissioning

Complete documentation and hand over to end-user in
accordance with legislation and company procedures.
Programmes must include:

Fault codes and interface systems for complex end user
products and systems

Operating principles, concepts and processes for complex end
use products and systems

Complex repair, service and maintenance procedures and
routines for end user products and systems

Factors affecting performance of networks and the connected
hardware

Advanced diagnostic principles and routines appropriate to
products and systems.
Credit 13
12
Diagnose and repair
faults to restore the
installation and/or
equipment to design
specifications and
customer requirements.
Credit 12
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Practical Skills to be assesses in a real work environment.

Identification and verification of faulty operation on complex or
non-standard end user equipment and/or installations

Replace or repair faulty hardware, modules, subsystems or
cabling related to complex equipment and installations

Return end user equipment and/or network to service,

Complete operational and performance testing and
commissioning of end-user equipment and installations

Complete documentation and hand back to end user in
accordance with legislation and company procedures.
Page 9 of 16
Control and Automation Strand
13
Apply knowledge, and
principles of installation,
diagnostics and repair
theory and practice to
develop standard and
non-standard solutions
across a broad range of
familiar and non-familiar
situations in a domestic
or light commercial
environment.
Programmes must include:

Available technologies, products and systems to suit domestic,
residential commercial environments

Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems

Complex electrical, control and configuration concepts,
installation practices for end-user applications, product
requirements

Interfaces appropriate to products and systems

Selection and design criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in a commercial environment.
Credit 30
Practical Skills to be assessed in a real work environment and
include:
14
Establish end-user
needs and
requirements, and
perform complex and/or
non-familiar installation
of systems and/or
equipment or
appliances with the
necessary interfaces to
associated systems.
Credit 45
Qualification Reference 2769
© New Zealand Qualifications Authority 2015

Identification of system and/or equipment, and technologies to
suit application needs and requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Develop standard or non-standard solution to suit the desired
and agreed to application

Prepare quotation and supporting documentation in accordance
with legislation and company procedures, and gain agreement
from end-user.
Programmes must include:

Operating principles, concepts and processes for complex or
non-familiar end user products and systems

Configuration and connectivity requirements, techniques and
interfaces

Factors affecting performance of equipment and/or systems

Installation practices and standards for complex or non-familiar
end-user products and systems.
Practical Skills to be assesses in a real work environment.

Identification and confirmation of end-user needs and
requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Interpretation of installation drawings and specifications

Safety considerations with regard to installation

Access and transport requirements and logistics
Page 10 of 16
15
Analyse and interpret
fault indications and test
results at an advanced
level.

Select and install appropriate standard or non-standard solution
to suit the desired and agreed to application specification and/or
design

Select and install appropriate associated services to suit the
agreed to application and specification

Connect and configure installation and/or equipment to provide
optimal performance

Optimisation of the installation with regard to cost, risk and
resources and performance

Complete operational testing and commissioning

Complete documentation and hand over to end user in
accordance with legislation and company procedures.
Programmes must include:

Fault codes and interface systems for complex products and/or
equipment,

Operating principles, concepts and processes for complex end
user products and/or equipment

Complex repair, service and maintenance procedures and
routines for equipment

Factors affecting performance of equipment and installation

Advanced diagnostic and configuration principles and routines
appropriate to products and/or equipment.
Credit 13
16
Diagnose and repair
faults to repair systems
and/or equipment or
appliances to design
specifications.
Credit 12
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Practical Skills to be assessed in a real work environment.

Identification and verification of faulty operation on complex or
non-standard equipment or installation

Isolation of complex end user appliances, goods and/or
equipment for servicing

Replace or repair faulty components, modules or subsystems on
complex end user equipment or installation

Configure installation to provide optimal performance

Return end user equipment and/or installation to service

Complete operational testing and re-commissioning of
installation

Complete documentation and hand back to end-user in
accordance with legislation and company procedures.
Page 11 of 16
Signal Reception and Distribution Strand
17
Apply knowledge and
principles installation,
diagnostics and repair
theory and practice to
develop standard and
non-standard solutions
across a broad range of
familiar and non-familiar
situations for signal
distribution systems
installation in domestic,
commercial and
residential
environments.
Programmes must include:

Available technologies, products and systems to suit domestic,
residential and commercial environments

Principles and practice of signal reception and distribution and
connectivity solutions

Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems

Complex electrical, electronics and connectivity concepts,
installation practices for end-user applications, product
requirements

Interfaces appropriate to products and systems

Selection and specification criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in a commercial environment.
Credit 25
Practical Skills to be assessed in a real work environment and
include:
18
Establish end-user
needs and
requirements,
configuration
requirements of enduser devices and
perform complex
connection and
configuration of systems
and equipment to
achieve optimal
performance.
Credit 50
Qualification Reference 2769
© New Zealand Qualifications Authority 2015

Identification of systems and/or equipment, and technologies to
suit application needs and requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Develop standard or non-standard solution to suit the desired
and agreed to application

Prepare specification, quotation and supporting documentation
in accordance with legislation and company procedures, and
gain agreement from end-user.
Programmes must include:

Operating principles, concepts and processes for complex or
non-familiar end-user products and systems

Configuration requirements, techniques and interfaces

Factors affecting performance of equipment and/or systems

Installation practices and standards for complex or non-familiar
end-user products and systems.
Practical Skills to be assessed in a real work environment and
include:

Identification and confirmation of end user needs and
requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Interpretation of installation drawings and specifications
Page 12 of 16
19
Analyse and interpret
fault codes and
performance test results
at an advanced level.
Diagnose and repair
complex faults to
restore optimal signal
and data performance.
Credit 13
20

Safety considerations with regard to installation

Access and transport requirements and logistics

Select and install appropriate standard or non-standard solution
to suit the desired and agreed to application specification and/or
design

Select and install appropriate associated services to suit the
agreed to application and specification

Connect and configure installation and/or equipment to provide
optimal performance

Optimisation of the installation with regard to cost, risk and
resources and performance

Complete operational testing and commissioning

Complete documentation and hand over to end user in
accordance with legislation and company procedures.
Programmes must include:

Fault codes and interface systems for complex end-user
products and systems,

Operating principles, concepts and processes for complex enduser products and systems

Complex repair, service and maintenance procedures and
routines for end-user products and systems

Factors affecting performance of signal reception and
distribution, connectivity solutions and transmission signals

Advanced diagnostic principles and routines appropriate to
products and systems.
Diagnose and repair
complex faults to
restore optimal signal
and data performance.
Practical Skills to be assessed in a real work environment and
include:

Identification and verification of faulty operation on complex or
non-standard equipment or installation
Credit 12

Isolation of complex end-user appliances, goods and/or
equipment for servicing

Replace or repair faulty components, modules or subsystems on
complex end-user equipment or installation

Configure installation to provide optimal performance

Return end-user equipment and/or installation to service

Complete operational testing and re-commissioning of
installation

Complete documentation and hand back to end user in
accordance with legislation and company procedures.
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Page 13 of 16
System Installations for Re-locatable and/or Mobile Locations Strand
21
Apply knowledge, and
principles of
installation, diagnostics
and repair theory and
to develop standard
and non-standard
solutions across a
broad range of familiar
and non-familiar
situations in an enduser environments.
Credit 20
Programmes must include:

Available technologies, products and systems to suit end-user
environments

Principles and practice of radio, data communications and
connectivity solutions

Operating principles, concepts, processes and installation
practices for complex end-user products and/or systems

Complex electrical, electronics, radio and data communication
concepts installation practices for end-user applications, product
requirements

Interfaces appropriate to products and systems

Selection and specification criteria to develop standard and nonstandard solutions to meet customer, legislative and industry
requirements in an end-user environment.
Practical Skills to be assessed in a real work environment and
include:
22
Establish end-user
needs and
requirements, and
configuration
requirements and
perform complex
installation and
configuration of
systems and
equipment to achieve
optimal performance.

Identification of system and/or equipment, and technologies to
suit application needs and requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Analysis and identification of special hazards in special locations

Identification of contract services necessary to complete the
installation

Develop standard or non-standard solution to suit the desired
and agreed to application

Prepare specification, quotation and supporting documentation in
accordance with legislation and company procedures, and gain
agreement from end-user.
Programmes must include:

Operating principles, concepts and processes for complex or
non-familiar end user products and systems

Factors affecting performance of equipment and/or systems

Configuration requirements, techniques and interfaces

Installation practices and standards for complex or non-familiar
end-user products and system

Health and Safety in Employment Act 1992 (HSE), Resource
Management Act 1991, Hazardous Substances and New
Organisms Act 1996, Environmental Protection Authority Act
2011, Electricity Act 1992, AS/NZS Standards (or their
subsequent amendments or replacements).
Credit 50
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Page 14 of 16
Practical Skills to be assessed in a real work environment and
include:
23
Analyse and interpret
fault codes and
performance test
results at a complex
level.
Credit 15

Identification and confirmation of end user needs and
requirements

Identification of legislation, standards, bylaws that impact on the
installation of product or systems

Interpretation of installation drawings and/or specifications

Safety considerations with regard to installation, including special
hazards in particular environments

Access and transport requirements and logistics

Select and install appropriate standard or non-standard solution
to suit the desired and agreed to application specification and/or
design

Select and install appropriate associated services to suit the
agreed to application and specification

Configure installation and/or equipment to provide optimal
performance,

Optimisation of the installation with regard to cost, risk and
resources

Complete operational testing and commissioning of end-user
appliances, goods and/or equipment

Complete documentation and hand over to end-user in
accordance with legislation and company procedures.
Programmes must include:

Fault codes and interface systems for complex end-user products
and systems

Operating principles, concepts and processes for complex enduser products and systems

Complex repair, service and maintenance procedures and
routines for end-user products and systems

Factors affecting performance of radio and data communications,
connectivity solutions and reception and transmission signals

Advanced diagnostic principles and routines appropriate to
products and systems.

24
Diagnose and repair
complex and nonfamiliar faults to a
modular and/or
component level to
design specifications
Practical Skills to be assessed in a real work environment and
include:

Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Identification and verification of faulty operation on complex or
non-standard end-user appliances, goods and/or equipment and
installations
Page 15 of 16
and to restore optimal
performance.

Access and transport requirements and logistics

Isolation of complex end-user equipment or installation for
servicing

Replace or repair faulty components, modules or subsystems on
complex end user equipment and/or installations to design
specifications

Configure installation and/or equipment to provide optimal
performance

Return end equipment and/or installation to service

Complete operational testing and commissioning of end-user
appliances, goods and/or equipment and installations

Complete documentation and hand back to end-user in
accordance with legislation and company procedures.
Credit 15
Qualification Reference 2769
© New Zealand Qualifications Authority 2015
Page 16 of 16