NZQA registered unit standard
23922 version 3
Page 1 of 4
Title
Manage the effects of providing support for people living with
dementia in a health or wellbeing setting
Level
4
Purpose
Credits
4
This unit standard is for people providing services in a health or
wellbeing setting.
People credited with this unit standard are able to manage the
effects of providing support to people living with dementia in a
health or wellbeing setting on the family/whānau of the person,
and the support worker.
Classification
Health, Disability, and Aged Support > Older Persons' Health
and Wellbeing
Available grade
Achieved
Explanatory notes
1
2
3
Legislation and standards relevant to this unit standard include:
Health and Disability Commissioner (Code of Health and Disability Services
Consumers’ Rights) Regulations 1996 (the Code of Rights);
Health and Disability Services (Safety) Act 2001;
Health and Safety in Employment Act 1992;
Human Rights Act 1993;
Privacy Act 1993;
Protection of Personal and Property Rights Act 1988;
NZS 8134.0:2008 Health and disability services Standards – Health and disability
services (general) Standard;
NZS 8134.1:2008 Health and disability services Standards – Health and disability
services (core) Standards;
NZS 8158:2012 Home and Community Support Sector Standard;
SNZ HB 8134.5:2005 Health and Disability Sector Standards – Proposed Audit
Workbook and Guidance for Residential Services for People with Dementia;
SNZ HB 8134.6:2006 Best Practice Guidance for Community Services for People
with Dementia and Proposed Audit Workbook;
SNZ HB 8163:2005 Indicators for Safe Aged-care and Dementia-care for
Consumers; available at http://www.standards.co.nz/.
Candidates’ practice must reflect appropriate values, processes, and protocols in
relation to working with Māori and Pacific peoples and/or people from other cultures,
in a range of settings and environments.
Definitions
Condition – a state relating to a person’s health and functional status usually related
to a specific illness, disease or disability. Examples include but are not limited to –
asthma, chronic obstructive pulmonary disease (COPD), chronic wounds, congestive
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
23922 version 3
Page 2 of 4
heart failure and/or other heart conditions, depression, diabetes, epilepsy,
hypertension, multiple sclerosis, obesity, Parkinson’s disease, respiratory disease,
stroke, other complex, terminal, and/or life limiting condition.
Dementia is a term that covers a group of different illnesses with a progressive and
irreversible loss of mental functioning resulting in a decline in the person’s ability to
think, reason, and remember. A feature of dementia is the individual and changing
nature of the cognitive, functional, behavioural, and psychological effects that occur.
Health or wellbeing setting includes but is not limited to the – aged care, acute care,
community support, disability, mental health, and social services sectors.
Health professional refers to a person who is registered with an authority (which is
appointed by or under the Health Practitioners Competence Assurance Act 2003) as
a practitioner of a particular health profession to deliver health services in
accordance with a defined scope of practice.
Organisational policies and procedures – policies, procedures, and methodologies of
an organisation. They include legislative and regulatory requirements which may
apply across a company, a specific site, or a workplace. Requirements are
documented in the company’s health and safety plans, contract work programmes,
quality assurance programmes, policies, and procedural documents.
Person – a person accessing services. Other terms used for the person may include
client, consumer, customer, patient, individual, resident, service user, tūroro, or
tangata whai ora.
Outcomes and evidence requirements
Outcome 1
Manage the effects of providing support on the family/whānau of a person living with
dementia in a health or wellbeing setting.
Range
evidence is required for the family/whānau of two people.
1.1
Potential effects of providing support on the family/whānau of a person living
with dementia are described in terms of common examples.
Range
common examples may include but are not limited to – stress,
burnout, personal loss, abuse, role change, loss and grief;
evidence is required of four potential effects.
1.2
Changes in the family/whānau of the person living with dementia are observed,
recorded, and reported in accordance with organisational policies and
procedures and the candidate’s role and responsibilities.
1.3
Strategies used to respond to changes in the family/whānau of the person living
with dementia are in accordance with organisational policies and procedures
and the candidate’s role and responsibilities.
Range
strategies may include – risk management, communication,
information provision, dealing with loss and grief, stress
management, taking time out, debriefing, self-advocacy;
evidence is required of responding to two changes for each
family/whānau.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.4
23922 version 3
Page 3 of 4
Local and national support and advocacy services available for the
family/whānau of a person living with dementia are described in terms of their
purpose and the ways they may be accessed.
Outcome 2
Manage the effects on a support worker of providing support to people living with dementia
in a health or wellbeing setting.
Evidence requirements
2.1
Potential effects on the support worker of providing support to people living with
dementia are described in terms of common examples.
common examples may include but are not limited to – stress,
burnout, personal losses, abuse, role changes, loss and grief;
evidence is required of four potential effects.
Range
2.2
Strategies used to identify the effects of providing support for people living with
dementia include self reflection.
2.3
Strategies used to manage the effects of providing support for people living with
dementia are in accordance with organisational policies and procedures and the
candidate’s role and responsibilities.
Range
evidence is required of strategies for managing two effects.
Planned review date
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 March 2008
31 December 2017
Revision
2
21 January 2011
31 December 2017
Review
3
18 June 2015
N/A
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
23922 version 3
Page 4 of 4
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services Industry Training Organisation Limited
info@careerforce.org.nz if you wish to suggest changes to the content of this unit
standard.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016