NZQF NQ Ref
Version
0968
Page 1 of 4
2
National Certificate in Mediation (Interpersonal Communications) (Level
4)
Level
4
Credits
48
Purpose
This entry level certificate is designed to recognise the ability of the competent learner or
junior mediator. However, it can also provide a means of recognising current competency.
The compulsory recognises the underpinning mediation knowledge, and the interpersonal
communication skills necessary for people to discuss the advantages and disadvantages
of using mediation to clarify issues and resolve disputes within state sector organisations.
The range of standards forming the elective allows for the design of a qualification
package that meets the needs of a particular organisation or mediation context.
This qualification leads on to the National Certificate in Mediation (Level 5) [Ref: 0470].
Credit Range
Level 3 credits
Level 4 credits
Level 5 or above credits
Minimum totals
Compulsory
8
6
8
22
Elective
0-26
0-26
26
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
0968
Page 2 of 4
2
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 26 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Business > Public Sector Services > Mediation
ID
Title
12834
12835
Demonstrate understanding of the dynamics and
sources of conflict in mediation
Demonstrate knowledge of when the mediation process
is appropriate to the resolution of disputes
Level
Credit
4
6
5
8
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
9694
11097
Demonstrate and apply knowledge of communication
process theory
Listen to gain information in an interactive situation
Credit
3
5
3
3
Level
Credit
4
4
5
4
Elective
A minimum of 26 credits at Level 4 or above
Business > Public Sector Services > Mediation
ID
Title
12833
12841
Apply communication skills within the mediation
process
Demonstrate knowledge of New Zealand legislation
related to the mediation of disputes
Field
Subfield
Domain
Business
Humanities
Business Environment
Communication Skills
Social Sciences
Social Science Studies
Business Law
Interpersonal
Communications
Writing
Legal Studies
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
0968
Page 3 of 4
2
Transition Arrangements
Version 2
Version 2 was issued following a revision in order to update content for currency and to
update formatting.
Changes to structure and content
 Qualification credit value increased from 47 to 48.
 The structure was amended to clarify the requirements for award. The overarching rule
was removed. The Balance was renamed Elective, and now specifies a minimum of 26
credits at Level 4 or above.
 Standard 9694 was substituted for standard 9706.
 The elective section was updated to reflect changes made to the Business field
classifications.
For detailed information see Review Summaries on the NZQA website.
This qualification contains a standard that has been substituted for an earlier standard.
For the purposes of this qualification, people who have gained credit for the expiring
standard are exempt from the requirement to gain credit for the substituted standard – see
table below.
Credit for
Exempt from
9706
9694
This qualification contains a classification that replaces an earlier classification. For the
purposes of this qualification, people who have gained credit for standards in the expired
classification may continue to use those credits to meet the qualification requirements –
see table below.
Standards from
Are treated as Standards from
Business > Management > Business Law
Business > Business Environment >
Business Law
Candidates currently working towards version 1 of this qualification may either complete
the requirements for that version or transfer their results to the version 2. The last date for
enrolment into version 1 is December 2010.
NZQF National Qualification Registration Information
Process
Registration
Revision
Version
1
2
The Skills Organisation
SSB Code 100401
Date
September 2002
September 2010
Last Date for Assessment
December 2013
N/A
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
Version
0968
Page 4 of 4
2
Standard Setting Body
The Skills Organisation
Freepost 5164
PO Box 24-469 Royal Oak
Auckland 1345
Telephone
Email
Website
0508 SKILLS (0508 754 557)
info@skills.org.nz
www.skills.org.nz
Planned Review
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
Next Review
2013
Other standard setting bodies whose standards are included in the
qualification
NZQA
Certification
This certificate will display the logos of NZQA, The Skills Organisation and the
organisation that has been granted consent to assess against standards that meet the
requirements of the qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1369
Business > Public Sector
Services > Mediation
090999
Society and Culture > Law > Law
not elsewhere classified
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Accredited providers
and Industry Training Organisations assessing against standards must engage with the moderation system
that applies to those standards. Accreditation requirements and the moderation system are outlined in the
associated Accreditation and Moderation Action Plan (AMAP) for each standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016