NZQF NQ Ref
0470
Version
5
Page 1 of 4
National Certificate in Mediation (Level 5)
Level
5
Credits
58
Purpose
This qualification recognises people who have demonstrated the ability to conduct
mediations in at least one of a variety of mediation contexts.
The certificate is designed to recognise the ability of the competent mediator. It provides
a means of recognising the current competency of mediators employed within state sector
organisations.
The structure recognises both the underpinning knowledge and the key skills of mediation
and interpersonal communication necessary to conduct a professional mediation.
This qualification may lead on from the National Certificate in Mediation (Interpersonal
Communications) (Level 4) [Ref: 0968] or be completed independently of the Level 4
qualification.
Credit Range
Level 4 credits
Level 5 credits
Level 6 credits
Total
10
30
18
58
Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions and
retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0470
Version
5
Page 2 of 4
Summary of Requirements
 Compulsory standards
Detailed Requirements
Compulsory
The following standards are required
Business > Public Sector Services > Mediation
ID
Title
Level
Credit
4
4
4
6
5
8
12836
Apply communication skills within the mediation
process
Demonstrate understanding of the dynamics and
sources of conflict in mediation
Demonstrate knowledge of when the mediation process
is appropriate to the resolution of disputes
Describe and manage power in the mediation process
5
8
12837
Examine and apply the use of caucusing in mediation
5
4
12838
Compare and analyse different approaches to
mediation
Demonstrate understanding of ethical and legal
obligations of mediators
Demonstrate the ability to mediate
6
8
5
6
6
10
Demonstrate knowledge of New Zealand legislation
related to the mediation of disputes
5
4
12833
12834
12835
12839
12840
12841
Transition Arrangements
Version 5
Version 5 was issued following rollover and revision of the compulsory standards.
Changes to structure and content
 There were no changes to structure and content.
For detailed information see Review Summaries on the NZQA website.
There are no consequences for transition. People currently working towards version 4 of
this qualification may either complete the requirements for that version or transfer their
results to version 5.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0470
Version
5
Page 3 of 4
It is not intended that anyone is disadvantaged by this revision, and the above
arrangements have been designed for a smooth transition. Candidates who feel they
have been disadvantaged by these transition arrangements should contact The Skills
Organisation at the address below.
NZQF National Qualification Registration Information
Process
Registration
Revision
Review
Revision
Revision
Version
1
2
3
4
5
Date
May 1998
February 1999
September 2002
August 2006
September 2010
Last Date for Assessment
December 2003
December 2003
December 2007
N/A
N/A
Standard Setting Body
The Skills Organisation
Freepost 5164
PO Box 24-469 Royal Oak
Auckland 1345
Telephone
Email
Web
0508 SKILLS (0508 754 557)
info@skills.org.nz
www.skills.org.nz
Planned Review
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
Next Review
2013
Certification
The certificate will display the logos of NZQA, The Skills Organisation and the organisation
that has been granted consent to assess against standards that meet the requirements of
the qualification (accredited).
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQF NQ Ref
0470
Version
5
Page 4 of 4
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
DAS Classification
NZSCED
Code
Description
Code
Description
1369
Business > Public Sector
Services > Mediation
090999
Society and Culture > Law > Law
not elsewhere classified
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Accredited providers
and Industry Training Organisations assessing against standards must engage with the moderation system
that applies to those standards. Accreditation requirements and the moderation system are outlined in the
associated Accreditation and Moderation Action Plan (AMAP) for each standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016