Business and Finance
Expanded Forum
B&F Strategic
Framework
September 13, 2007
0
B&F Forum Agenda
Pre-Event Poster Displays


Welcome
B&F Strategic Framework FY07, FY08
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–

Goals 1, 2 and 3
Key Initiatives
Updates

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1
Break 10:00-10:15
BF Forum/BF Diversity Committee
Q and A / Closing
Business and Finance
EVPCFO Tim Slottow
Strategic Framework
FY07 Report
FY08 Plans
2
Creating Alignment with President
Coleman’s Vision for the University

Mission
–
–

Vision
–
–
–

Define great public University of the world
Achieve a new level of excellence
Expand collaborative innovation
Strategies
–
–
–
–
3
The mission of the University of Michigan is to serve the people of Michigan and
the world through preeminence in creating, communicating, preserving and
applying knowledge, art, and academic values and in developing leaders and
citizens who will challenge the present and enrich the future
Teaching, Research, Service, Patient Care
Sustain academic excellence
Foster active engagement
Build collaborative learning communities
Create greater access to UM academic quality
Business & Finance: The Challenge
Purchasing Services,
Stores & Business
Services
UNIVERSITY OF MICHIGAN INVESTMENT OFFICE
Office of Financial
Analysis
4
B&F logo graphic cll/2006
Strategic Framework: B&F Vision

5
We will become a high-performance organization
by:
–
Being known for our deep expertise (both technical and
business)
–
Demonstrating our understanding of the University’s
businesses
–
Serving as fiduciaries of the University assets (physical,
financial, human, information and technology assets)
INSPIRING  OUR ASPIRATIONS
OUR LEADERSHIP LEGACY

WHAT WE WILL DO TO SERVE THE ORGANIZATION

Strategic Framework:
B&F Mission and Motto
We partner with the University
community to provide the technical,
financial, physical, information and
human resource infrastructure
essential to being one of the greatest
public universities in the world.
“WE MAKE BLUE GO”
6
WHAT WE DO  THE REASON A DIVISION, UNIT OR DEPARTMENT EXISTS 
A MISSION IS SOMETIMES ENCAPSULATED IN A MOTTO OR SHORT SLOGAN
Strategic Framework: B&F Values
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
7
Respect and Diversity
Ethics and Integrity
Innovation
Collaboration
Professional Growth and Development
Quality and Customer Service
Health, Safety and Environment
Community
BELIEFS, ORGANIZATIONAL PRINCIPLES & ETHICAL STANDARDS  GUIDANCE FOR DECISION MAKING 
CONSISTENCY AND ALIGNMENT BETWEEN STATED ORGANIZATIONAL VALUES AND BEHAVIORS IS VITAL
Strategic Framework: B&F Strategies
8
1
Work in collaborative manner to meet customer needs
2
Leverage technology investment for strategic gains and
operational efficiency
3
Attract, develop, retain and invest in highly-productive and
diverse staff
4
Develop and expand programs that promote good
stewardship of our resources and protect the citizens of our
community
Strategic Framework: Goal 1 FY07
Goal 1
1. Become the
University’s
PROVIDER of
CHOICE for the
UM services we
offer
Indicator
1.1 Customer
satisfaction
R
Metric
Overall Customer
Satisfaction Index
scores as tracked on
the B&F Customer
Survey
Target
5% improvement on
overall B&F
Satisfaction scores
from 7.5 to 7.9 on
March 2007 Survey
Status Report
Overall improvement was not achieved.
Overall B&F Customer Satisfaction score
dropped from 7.5 to 7.3.
9
Customer Satisfaction Survey: Results
Overall Satisfaction
9
Mean Score
8
7
6
5
2005
4
3
2007
2
1
0
B&F Overall
10
F&O
Finance
HRAA
UHR
MAIS
Customer Satisfaction Survey:
Service Attribute Results
2007
Mean
7.3
Diff
1 Understanding of customer's business needs
2005
Mean
7.5
2 Explanation of University policies and procedures
7.4
7.3
0.1
3 Communication of service standards
7.3
7.2
0.1
4 Functional/technical expertise
7.7
7.6
0.1
5 Communication of service changes
7.3
7.1
0.2
6 Implementation of service changes
7.3
7.1
0.2
7 Accessibility of service and/or service provider
7.4
7.4
0.0
8 Level of courtesy
8.2
8.1
0.1
9 Overall Customer Satisfaction
7.5
7.3
0.2
SERVICE ATTRIBUTE SCORES
11
0.2
FY07 B&F Customer Survey Highlights

Process significantly improved
–
Increased survey participation


–
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12
June 2005, 3408 surveys:
June 2007, 6085 surveys
Survey simplified from user point of view
Survey reporting tool now available
Some areas with significant improvement
B&F October Forum focusing on action planning
based on best practices
Strategic Framework: Goal 1 FY08
Goal 1
Indicators
13
1. Become the University’s PROVIDER of CHOICE for the
UM services we offer
Metrics
Targets
1.1 Customer
Satisfaction
Customer Satisfaction
Improvement Process
2009 Customer Survey targets set (AVP/unit)
1.2 Coordination
of Customerimpacting
initiatives and
improvements
Review of initiatives,
timetables and customer
impacts during CFO Senior
Staff meetings and B&F
Forum meetings to
minimize customer impact
Monthly review during CFO Senior Staff
meetings beginning in Sept, 2007
Related action plan(s) created and
communicated to appropriate AVP staff
“Pop Up” reviews of new upcoming
initiatives held during B&F Forum
sessions
Strategic Framework: Goal 2 FY07
Goal 2
2. Become the
EMPLOYER of
CHOICE for high
performing staff
members and
teams
Indicator
2.1 Employee
satisfaction
R
Metric
Overall Employee
Satisfaction score as
tracked on the 2005
Employee Survey
Target
5% improvement on
overall B&F
Satisfaction scores
(from 77 to 81) on
October 2006
Survey
Status Report
Overall improvement was not achieved.
Overall B&F Employee Satisfaction
score (71*) remained the same.
14
FY07 B&F Employee Survey



Administered in October, 2006, 82% participation
Job Satisfaction remained the same (77, revised to 71)
Statistically significant increases
–
–
–
–
–
–
–
–

Statistically significant decrease
–
15
Autonomy/Involvement
Resources/Environment
Task Significance (*largest increase 4 pts)
Compensation
Upper Management
Unit Commitment and Unit Loyalty
Unit Recommend
UM Commitment and UM Loyalty
Advancement
Crucial Confrontations Update




Driven by Employee Survey
By 8/20, 216 B&F leaders completed (of 455
total)
All will have completed by January, 2008
Evaluations positive
–
Six-week post skills assessment shows increase
in all skills – largest increase:
“I have the skills and tools I need
to effectively deal with poor performance “
16
FY07 Relationship: Customer Survey and
Employee Survey Scores
B&F MEAN (7.3)
Perfect 1:1
Relationship
95
90
85
80
Employee
Satisfaction
Scores
75
Series1
B&F MEAN (71)
70
65
60
55
55
60
65
70
75
80
85
90
95
Customer Satisfaction Scores
17
Of 42 unit scores, only 9 fall outside the relationship predicted by theory.
Strategic Framework: Goal 2 FY08
Goal 2
Indicator
2.1 Employee
Satisfaction
2. Become the EMPLOYER of CHOICE for high
performing staff members and teams
Metrics
Next Survey 3/08
Overall Employee
Satisfaction Index scores
as tracked on the biannual B&F Customer
Survey
Employee Satisfaction
Improvement Process
18
Targets
B&F Overall Employee Satisfaction
score remains the same or
improves
All units have action plans prior to the
March 2008 survey to sustain or
improve their scores towards a goal
of 73 by the fourth survey, March
2010
Timetable for B&F Surveys
2006
October,
2006
Employee
Survey
2007
2008
2009
2010
March,
2007
March,
2009
March,
2011
Customer
Survey
Customer
Survey
Customer
Survey
March,
2008
Employee
Survey
March,
2010
Employee
Survey
Surveys are now on a two-year, alternating cycle
19
2011
Strategic Framework: Goal 3 FY07
Goal 3
3.Demonstrate
BEST IN CLASS
LEADERSHIP in
managing
University
resources with
respect to quality,
cost, service and
long term impact
for the University
New for
FY07
Indicators
3.1 Using metrics to
manage projects
R
R
Metrics
The use of metrics to
manage the Key
Initiatives
Targets
Set specifically for each
Initiative
Status Report
Achieved. See FY07 B&F Top Ten
Key Initiatives Status Summary
Strategic Framework: Goal 3 FY07
Goal 3
3.Demonstrate
BEST IN CLASS
LEADERSHIP
in managing
University
resources with
respect to quality,
cost, service and
long term impact
for the University
Indicators
3.2 Effective internal
implementation
and early adoption
of relevant
University-wide
Initiatives
Metrics
B&F Top 10 Key Initiatives
1.Organizational
competencies
2. Active U participation
B&F Top 10 Key Initiatives
R Begin to pilot organizational
competencies in B&F units
Increase to 30% Active U
participation
3. % enrollment in payroll
+ All B&F units complete gap
controls (Internal controls)
analysis and identify plan
5. B&F Security Plan
R B&F Security Plan developed
9. Energy conservation plan
Energy pilot underway in FAB
R
for B&F
B&F Implementation of
U-wide initiatives
Conflict of interest/ Conflict
of Commitment policies
R Status Report
Achieved
R Partially achieved
+
Not achieved
Targets
Tech tools policy
Direct time and labor
entry
B&F Implementation of
U-wide initiatives
+ Implement Conflict of Interest/
Conflict of Commitment policies
Finalize and implement tech
tools policy in B&F
direct time and labor
R Implement
entry in B&F according to plan
+
Strategic Framework: Goal 3 FY07
Goal 3
3.Demonstrate
BEST IN CLASS
LEADERSHIP in
managing
University
resources with
respect to quality,
cost, service and
long term impact
for the University
Indicators
3.3 Efficiency of B&F
processes
Metrics
Senior staff designate
1 – 2 specific business
processes to improve
Targets
– Implement temporary
R UHR
employment process
R
R
R
R Status Report
Achieved
R Partially achieved
+
Not achieved
Improvement of
R
business processes
including reduction and
or elimination of activities
in order to self-fund
innovations or new
activities
MAIS - Increase
discretionary work effort
to 30%
F&O – Streamline Plant Ops
order fulfillment
AVPF – Launch project to
Improve P-card and AP
processes
IO - Revamp documentation
procedures in response to
new audit standards
Each AVP will
demonstrate 4-6% total
savings over 3 years
(FY07-FY10)
FY08 Succession Planning/
Leadership Development

Team report presented June 12, 2007
–

Very thorough report; multi-year recommendations
Immediate actions
–
–
Adopt B&F Leadership Competencies
Charge team to develop “B&F Leadership Academy” for midlevel managers

–

23
Pilot in FY09
Continue ongoing individual professional development
planning with leaders at all levels
See handout
Strategic Framework: Goal 3 FY08
Goal 3
3. Demonstrate BEST IN CLASS LEADERSHIP in
managing University resources with respect to quality,
cost, service and long term impact for the University
Indicator
3.1 Effective internal
(B&F)
implementation
and early adoption
of relevant
University-wide
Initiatives
24
Metrics
Targets
Wellness
All B&F members of the B&F Forum participate in
the e-learning training programs addressing
workplace stress, mental health and substance
misuse
Internal controls
0% of B&F units respond “No” in any category on
the September 2007 unit certification
IT Security
IT risk assessments performed on at least 5 B&F
units
Diversity Blueprints
B&F develops a plan of action for the B&F
response to the Faculty and Staff Subcommittee
Report of Diversity Blueprints by January 15,
2008
Strategic Framework: Goal 3 FY08
Goal 3
Indicator
3.2 Budget
25
3. Demonstrate BEST IN CLASS LEADERSHIP in
managing University resources with respect to quality,
cost, service and long term impact for the University
Metrics
Implement cost
reductions to base
operating budget
through efficiencies in
order to self-fund
innovations or new
initiatives
Targets
4-6% total savings from FY07-FY09
FY07 10 Key Initiatives
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
26
Recruitment, retention and development of outstanding faculty
and staff
Benefits and wellness strategies
Internal controls
Business intelligence
Information Technology Security Program
Provost’s Space Utilization project
Residential Life initiative
Children's and Women's replacement hospital project
Energy Conservation
Targets for B&F Goals
FY08 - 9 Key Initiatives
1.
2.
3.
4.
5.
6.
7.
8.
9.
27
Recruitment, retention and development
Benefits and wellness strategies
Internal controls
Business intelligence
Information technology security program
Enterprise systems
Provost’s space utilization project
Capital projects
Environmental and energy initiative
B&F Key Initiatives
Reports for FY07
Plans for FY08
–Laurita
Thomas
–Peggy Norgren
–Laura Patterson
–Hank Baier
–Erik Lundberg
28
University HR
AVP Laurita Thomas
29
FY07: Recruitment, Retention and
Development
1. Develop leading practices in the recruitment, retention and
development of outstanding faculty and staff
Indicator
Initiate the
implementation of
Organizational
Competencies
through a pilot
program
30
Metric
Level of pilot program
participation
Target
Three major units are
participating in the pilot.
R Status Report
R
Achieved.
Seven units are
participating: Ross
School, School of
Dentistry, all major
B&F Units (F&O,
MAIS, UHR, AVPF),
UM Dearborn
FY08: Recruitment, Retention and
Development
1. Develop leading practices in the recruitment, retention and
development of outstanding faculty and staff
Indicator
Develop products and services that enhance campus performance management
practices and result in improved hiring decisions, performance measurement and
feedback to staff, and enhanced clarity in communicating performance
expectations by managers and supervisors.
Metric
Survey of participating managers.
Target
Participating managers report a positive increase in the effectiveness of their
performance management practices and outcomes.
31
FY07 – Benefits and Wellness
2. Integrate the benefits and wellness strategies to assure
effective stewardship of university resources and support the
well-being of the UM community
Indicator
32
Metric
Target
R Status Report
Support high levels of
participation by B&F
employees in Active U
Level of pilot program
participation
20% participation of
eligible faculty and staff
R Achieved.
Establish Michigan
Healthy Community as
an ongoing program
Plans established
Implementation complete
R Achieved.
Launch BCN transition
Plans established
Seamless transition for
faculty and staff
R Achieved.
FY08 – Benefits and Wellness
2. Integrate the benefits and wellness strategies to assure
effective stewardship of university resources and support the
well-being of the UM community.
Indicator
2.1 Obtain approval and funding for a 5-year strategic plan to optimize the health
and well-being of faculty, staff, dependents and retirees, maximize the value
of our health care resources and contain health-related costs.
Metric
Strategic Plan approved.
Target
Plan established and early implementation of key objectives in process
according to the strategic plan timeline.
33
FY08 – Benefits and Wellness
2. Integrate the benefits and wellness strategies to assure
effective stewardship of university resources and support the
well-being of the UM community.
Indicator
2.2 Offer enhanced management, supervisory and human resources training in
addressing workplace stress, mental health and substance misuse.
Metric
E-learning training program offered to UM managers, supervisors and HR
professionals.
Target
5% of UM managers, supervisors and HR Professionals have participated in the
e-learning training.
34
FY08 – Benefits and Wellness
2. Integrate the benefits and wellness strategies to assure
effective stewardship of university resources and support the
well-being of the UM community.
Indicator
2.3 Successfully integrate a health claims data warehouse to enable us to better
plan and evaluate our health improvement and cost management strategies.
Metric
Data warehouse vendor selected and initial implementation accomplished.
Target
Data warehouse vendor selected and database implemented.
35
UHR – Q&A
36
Finance
AVPF Peggy Norgren
37
FY07: Internal Controls
3. Strengthen internal controls and improve the financial
management of units
Indicator
38
Metric
Target
R Status Report
FY2006 Unit
Certification of
Internal Controls
Certification
All units agree to certification
requirements completed requirements, sign
and turned into AVPF
certification and turn into
AVPF by Sept. 2006
Internal Controls
Manager
Internal Controls
Manager in place
Complete Job Description
Hire Internal Controls
Manager
Unit gap analysis for
employment process
as defined by AVPF
and Internal Controls
Committee
Education/clarification
meetings with all
Certifying Units
All Certifying Units meet with
AVPF and/or Internal Auditor
to review and launch gap
analysis to be completed by
September 2007.
+ Partially achieved.
R Achieved. Brent
Haase hired in
January 2007
R Achieved.
FY08 – Internal Controls
3. Strengthen internal controls and improve the financial
management of Employment, Procurement and Cash Handling
Indicator
3.1 FY2007 Unit Certification.
Metric
Certification requirements completed and turned into AVPF.
Target
All units agree to sign certification and turn into AVPF by October 2007
Less than 15% of responses on the October 2007 certification are “no” in any
category
39
FY08 – Internal Controls
3. Strengthen internal controls and improve the financial
management of Employment, Procurement and Cash Handling
Indicator
3.2 Controls evaluated and expectations shared for employment, procurement
and cash handling.
Metric
Internal control adequacy matrix available to units for control purposes.
Target
40
3 matrices utilized for 2008 certification:
 Employment matrix updated
 Cash Handling matrix completed
 Initial Procurement matrix drafted with process changes
planned/PCard section of matrix completed
AVPF – Q&A
41
MAIS and ITSS
AVP Laura Patterson
42
FY07: Business Intelligence
4. Implement business intelligence strategic recommendations
that were agreed upon by the schools and colleges, Health
System, and administrative units
43
Indicator
Metrics
4.1 Establish the
Business Intelligence
Competency
Community
Level of participation
4.2 Upgrade Business
Objects to the Web
Upgrade complete
Targets
R Status Report
At least 15 people participating
in the Business Intelligence
Council. At least 30 people
participating in events through
the Business Intelligence
Community
XIR2/WebI is in production and
corporate reports are converted.
Users receive notification of the
decommissioning of the old BO
version six months prior to shut
down.
R Achieved.
R Achieved.
FY07: Business Intelligence – cont
4. Implement business intelligence strategic recommendations
that were agreed upon by the schools and colleges, Health
System, and administrative units
Indicator
4.3 Implement a Web
reporting system
44
Metric
System is in production
Target
Web reporting is in
production with content
for internal controls
R Status Report
+ Partially achieved.
Web reporting
infrastructure.
Internal control reports.
Internal control reports
delivered through Web
reporting.
Real Time Financials
Phase I complete.
FY08 – Business Intelligence
4. Implement Business Intelligence Strategic recommendations
that were agreed upon by the schools and colleges, Health
System, and administrative units
Indicator
4.1 BI products and services are in production.
Metric
Web reporting is in production for financial users.
Target
Information on employment/payroll internal controls is provided to organization certifiers
Project budget summary reports are available to research faculty and research assistants
Source/use statements and statement of activity for all funds are available to all financial
managers.
45
FY08 – Business Intelligence
4. Implement Business Intelligence Strategic recommendations
that were agreed upon by the schools and colleges, Health
System, and administrative units
Indicator
4.2 Staff from academic, administrative and health system units actively participate in the BI
Community.
Metric
Participation in the BI Community exceeds FY07 levels.
Target
The BI Community of Experts holds at least 8 major BI events with at least 30 participants
50% of people who visit the BI Website will return for a subsequent visit
46
FY07: IT Security
5. Implement the Information Technology Security Program to provide
the University community with a robust, scaleable security framework
that mitigates risks and enables secure access to our information
technology resources
Indicator
5.1 Establish a
distributed
organization with
shared security
responsibilities
5.2 Implement a
University wide
incident management
program
Metric
Level of
participation
Degree of
compliance with
SPG 601.25
Target
R Status Report
-At least 30 units participate in security
planning workshops
-At least 50% of participating units complete
a plan by October 1, 2006.
-At least 100% of the participating units
complete a plan by June 30, 2007.
-At least 100 trained security administrators
are employed at the U on June 30, 2007.
R Achieved.
R Achieved.
-The 30 units that participated in planning
workshops have assigned an incident
reporting coordinator.
-The same 30 units have designed incident
management procedures and communicated
the program within their unit.
R Achieved.
+ Partially achieved.
+ Partially achieved.
R Achieved.
FY07: IT Security – cont.
5. Implement the Information Technology Security Program to provide
the University community with a robust, scaleable security framework
that mitigates risks and enables secure access to our information
technology resources
R Status Report
Indicator
Metric
5.3 Increase the
protection of personal
private information
(PPI)
Endorsement and
approval
University security community and the IT
Security Council have endorsed the
revisions to 601.12 and the information
security guidelines. Data Stewards have
approved SPG 601.12 and the related
data classification guidelines.
5.4 Publish a
University-wide
security plan
Security plan
A first draft of the university-wide
security plan is developed by
consolidating available unit plans by
February 1, 2007. The plan is updated
with subsequent unit plans by July 1,
2007.
Target
R Achieved.
Not achieved.
FY08 – IT Security
5.Implement the Information Technology Security Program
Indicator
5.1 Information Technology security management and practices are part of units’
standard operating procedures.
Metrics
49
Targets
IT security risk considerations are
integrated into the unit decisionmaking processes.
95% of units on the AVPF Certification List have submitted a
security plan that has been approved by the Dean or Director.
Security metrics provide useful
information to unit and executive
leadership to influence process
improvements.
Security metrics are established and reported to executive
sponsors and deans two times during the year.
A major college collaborates with ITSS to complete a risk
assessment cycle.
FY08 – Enterprise-Wide Systems
6. Design and implement enterprise wide systems (e-Research
and development)
NEW FOR FY08
Indicator
6.1 eResearch System.
Metric
eResearch is in production and available to researchers and research administrators.
Target
eResearch Proposal Management Phase I is stable and available to all
researchers and research administrators.
Production functionality includes ePAF, Grants.gov, award notification, & data
warehouse.
50
FY08 – Enterprise-Wide Systems - cont
6. Design and implement enterprise wide systems (e-Research
and development)
NEW FOR FY08
Indicator
6.2 Contributor Relations/Fundraising System.
Metric
Contributor Relations/Fundraising System is in development on target for
implementation in FY09.
Target
Software selected and contract signed.
Capital and production support funding approved.
Software development is in progress.
51
MAIS and ITSS – Q&A
52
Break
Posters still on display
53
Facilities and Operations/MAIS
AVP Hank Baier/AVP Laura Patterson
54
FY07: Space Utilization
6. Support the Provost’s Space Utilization Project
Indicator
55
Metric
Target
R Status Report
6.1 Support project
initiation
Project
management, office
and team
Assist the Provost’s office in
naming a project manager,
identifying project space,
developing a communication
plan.
6.2 Provide space
utilization information
to campus using
existing data and
reports to determine
gaps in information
Reports
Documentation on
gaps
-Classroom utilization reports
are delivered to facilities and
budget managers in the Deans’
Offices.
-Gaps in information are
identified and documented.
-Approach for filling the gaps is
identified.
R Achieved.
Not achieved.
Not achieved.
Not achieved.
FY07: Space Utilization - cont
6. Support the Provost’s Space Utilization Project
Indicator
6.3 Formalize capital
projects guideline
6.4 Energy utilization
56
Metric
Target
Mapping current
capital projects
process; identifying
gaps and formalizing
process into new
guidelines
-Hire consultant to assist
with information
gathering and mapping
current process
-Gather stakeholder input
-Draft of new guideline
Information gathering
Assist in preparing
materials for and
attending focus groups
meetings
R Status Report
R Achieved.
R Achieved.
R Achieved.
R Achieved.
FY08 – Space Utilization
7. Support the Provost’s Space Utilization Project
Indicator
7.1 Deliver class and event scheduling and space utilization information.
Metrics
57
Targets
Enterprise-wide class and
event scheduling system.
Software solution selected and in development.
Classroom utilization data.
Classroom utilization metrics are defined and are being
developed.
Facilities and Operations
AVP Hank Baier
58
FY07: Residential Life
7. Support the Residential Life Initiative (RLI)
Indicator
59
Metric
Target
R Status Report
7.1 Building gone
Frieze Building Demolition
May 2006
R Achieved.
7.2 Regent Action
Item
North Quad design approval
December 2006
R Achieved. Regents
7.3 Regent Action
item
Mosher-Jordan Halls
renovation/Hill Dining Center
Project bid & award
approval
April 2006
R Achieved.
7.4 Regent Action
Item
Mary Markley Infrastructure
Upgrades –Regent Project
Approval
September 2006
R Achieved.
approved new
design in Dec 2006.
FY07: Residential Life
7. Support the Residential Life Initiative (RLI)
Indicator
7.5 Regent Action
Item
60
Metric
Target
R Status Report
March 2007
R Achieved.
7.6 Project completion Bursley Hall 2006
Infrastructure Upgrades and
Dining Improvements
November 2006
R Achieved. Dining
7.7 Project completion Oxford Housing Life Safety
Project completion
September 2006
Stockwell Hall Renovation
Regent Project Approval
facility recognized
with awards.
R Achieved.
FY07: Children and Women’s
8. Support Children and Women's replacement hospital project
Indicator
8.1 Regent Action
Item
8.2 Site work
underway
8.3 AEC project
tracking system
8.4 Meetings
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Metric
Target
R Status Report
Regents approval to bid
& award
November 2006
R Achieved.
Begin construction
February 2007
R Achieved.
Owner changes and
project tracking system in
place
Changes are tracked in
AEC project system
R Achieved. New
Executive team meetings
Hold executive team
meetings prior to
construction
R Achieved.
system in place
Children and Women's replacement hospital project
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FY08 – Major Capital Projects
8. Implement Major Capital Projects (Residential Life Initiative,
Children and Women’s, Stadium)
Indicators
Metrics
8.1 Children and Women’s
(C&W) Schedule
- Completion of construction
documents for total building.
- Steel erection complete (east and
mid section).
January 2008
8.2 Michigan Stadium Schedule
Utilities & foundations completed.
May 2008
8.3 North Quad Schedule
- Completion of construction
documents for all bid packages.
- Construction completion for
foundation.
May 2008
8.4 Renovate Mosher Jordan Halls Substantial completion.
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Targets
8.5 Renovate Stockwell Hall
Regent approval to bid & award.
June 2008
May 2008
June 2008
May 2008
Mott Children and Women's Hospital
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Michigan Stadium Expansion and Renovation
North Quad Residential and Academic Complex
Mosher-Jordan Hall Renovation and Hill Dining Center
FY07: Energy Conservation
9. Lead Energy Conservation
Indicator
69
Metric
Target
R Status Report
Energy data for UMAA campus
Trend energy
By year-end
consumption – btu/sf,
total energy
consumption, and energy
costs/sf
+ Partially achieved.
Report
ISR energy study,
phase I
Complete 4 buildings
R Achieved.
Gather information
Identify sustainable
energy use
Options identified for
renewable energy credits
and renewable energy
R Achieved.
FY08 – Environmental and Energy Initiative
9. Begin six point Environmental and Energy Initiative
Indicator
Report.
Metrics
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Targets
Produce first annual environmental report and make
available to the public.
November 2007
Wolverine Teams have performed building energy use
assessments, engaged building occupants as identified in
the methodology, and implementation is underway for five
pilot buildings (Fleming, ISR, Chemistry, Space Research
and Rackham).
November 2007
Wolverine Teams have performed building energy use
assessments, engaged building occupants as identified in
the methodology, and implementation is underway in 12
additional buildings.
June 2008
Fleming Building Energy Usage
1,050,000
20,000
18,000
1,000,000
16,000
14,000
12,000
900,000
10,000
8,000
850,000
Electricity
Steam
6,000
4,000
800,000
2,000
750,000
0
FY 2002
FY 2003
FY 2004
FY 2005
FY 2006
FY 2007
Steam (MLB)
Electricity (kWh)
950,000
FY07: Implement Actions for Goals
10. Implement actions to achieve the targets set for B&F Goals
Indicator
Employee and
Customer
Satisfaction as
per Goals 1
and 2
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Metric
Employee and
Customer
Satisfaction as
per Goals 1 and 2
Target
Overall B&F Employee
Satisfaction and
Customer Satisfaction
score increases as
described in Goals 1
and 2
R Status Report
+ Partially achieved
Many actions were
implemented but
numeric goals were
not achieved.
F&O – Q&A
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Investment Office
Erik Lundberg
75
FY07 Investment Office Goals
Implement strategies for investments to meet or exceed the targeted level
of return with acceptable level of risk
Maximize performance of the Long Term Portfolio with an appropriate level of
risk:
Exceed the return of the performance benchmark by at least 0.4% annualized
on a rolling three-year basis (equal to about $20 million p.a.).
Achieve top quartile performance versus other Colleges and Universities over
time.
Maximize the performance of the University Bank with an appropriate level of
risk:
Exceed the return of the performance benchmark by at least 0.2% on a rolling
three-year basis (equal to about $5 million p.a.).
Exceed the return of 90-Day T-bills by at least 2.0% over rolling three-year
periods (equal to about $50 million p.a.).
Maximize the performance of the financial reserves of Veritas and the deferred
gift vehicles:
Exceed the return of the respective performance benchmark over rolling-three
year periods.
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FY07 Investment Office Performance
Implement strategies for investments to meet or exceed the targeted level
of return with acceptable level of risk
Maximize performance of the Long Term Portfolio with an appropriate level of
risk:
Exceed the return of the performance benchmark by at least 0.4% annualized
on a rolling three-year basis - AHEAD BY +3.7% ANNUALIZED
Achieve top quartile performance versus other Colleges and Universities over
time – 20.1% VS. 16.2% (Median is 15.1%) ANNUALIZED
Maximize the performance of the University Bank with an appropriate level of
risk:
Exceed the return of the performance benchmark by at least 0.2% on a rolling
three-year basis - AHEAD BY +3.4% ANNUALIZED
Exceed the return of 90-Day T-bills by at least 2.0% over rolling three-year
periods – AHEAD BY +5.6% ANNUALIZED
Maximize the performance of the financial reserves of Veritas and the deferred
gift vehicles:
Exceed the return of the respective performance benchmark over rolling-three
year periods – VERITAS WELL AHEAD (+4% to +5%)
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Investment Office – Q&A
78
B&F Forum Agenda Topics for FY08








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September 13, 2007 (Expanded Forum) – Strategic Framework
October 11, 2007 Customer Survey Results/Strategies for
Improving B&F Customer Service
November 8, 2007 – Strategic Update on Students (tent)
December 6, 2007 (Expanded Forum) – Holiday Celebration
February 8, 2008 –Open - TBD
March 13, 2008 (Expanded Forum) – VP of Development
April 10, 2008 – Best Practices for Leading Behavior Change
Initiatives at UM
May 8, 2008 (Expanded Forum) – Better Understanding the
Schools and Colleges
B&F Diversity Committee Update for FY08

BFDC FY08 Theme:
“Moving Forward through Looking Back”

2008 B&F MLK Convocation
January 21, 2008 1-3:30 Power Center
Main Presentation
“An Afternoon with Martin and Langston”
Featuring dramatic presentations by Danny Glover and Felix Justice

See BFDC flyers for other events during the year
20 Years
respect, collaboration and appreciation of our differences and similarities
bfdiversity@umich.edu
80
o
Celebrating Diversity
Business and Finance
Q&A and Closing
81
Keep Up The Great Work!
Thanks to you and your
staff for what
you do every day!
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