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Install and maintain information and communications technology (ICT)
systems and services
Level
4
Credits
25
Purpose
This unit standard covers installation and maintenance of
telecommunications information and communications technology (ICT)
systems for voice and data services.
People credited with this unit standard are able to:
– prepare for installation of telecommunications ICT system infrastructure;
– install and terminate ICT system infrastructure;
– test and fault-find ICT system infrastructure;
– install, test, and fault-find an ICT service;
– construct, test, and fault-find an access network;
– create, test, and fault-find a Layer 2 VLAN;
– create, test, and fault-find a Layer 3 VPN;
– install, test, and fault-find ICT hardware expansion devices;
– install, test, and fault-find network services across a network end-to-end;
and
– hand over ICT service to customer.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
25 February 2008
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
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Special notes
1
This unit standard has been developed for learning and assessment in the
workplace.
2
ICT systems and services includes:
– ICT system infrastructure;
– hardware expansion devices – line/port card, PCI card, USB device,
router/switch/hub modules;
– basic ICT services – high speed internet, private data, ATM, IP, xDSL, video
conferencing, video on demand; simple LANs, simple Layer 2 VLANs, simple
Layer 3 VPNs; and
– end-to-end network services – ADSL high speed internet service, private data
service, ATM, Internet, xDSL.
3
References
AS/NZS 3000:2007 Electrical installations (known as the Australian/New Zealand
Wiring Rules);
AS/NZS 3080:2003 Telecommunications installations – Generic cabling for
commercial premises;
AS/NZS 3084:2003 Telecommunications installations – Telecommunications
pathways and spaces for commercial buildings;
AS/NZS 3085.1:2004 Telecommunications installations – Basic requirements;
AS/NZS IEC 61935.1:2006 Testing of balanced communication cabling in
accordance with ISO/IEC 11801 – Installed cabling;
AS/NZS IEC 61935.2:2006 Testing of balanced communication cabling in
accordance with ISO/IEC 11801 – Patch cords and work area cords;
Building Act 2004;
Electricity Act 1992;
Electricity Regulations 1997;
Health and Safety in Employment Act 1992;
Local Body regulations;
NZS 2772.1:1999 Radiofrequency fields – Maximum exposure levels – 3 kHz to 300
GHz;
Radiocommunications Act 1989;
Telecommunications (Residual Provisions) Act 1987;
Telecommunications Act 2001;
any applicable company safety and health procedures;
and all subsequent amendments and replacements.
4
Definitions
ADSL – asymmetric digital subscriber line.
ATM – Asynchronous Transfer Mode protocal.
Baseband – the primary signal characteristic in a network where only one carrier
frequency is used (Ethernet is an example of a baseband network).
Cable – any or all of copper cable, fibre optic cable, coaxial cable.
Coaxial cable – includes 10Mbps baseband coaxial cable (Thinnet) (10Base-2) and
10Mbps baseband coaxial cable (Thicknet) (10Base-5) and cable suitable for radio
frequencies and transmission purposes.
Ethernet – a process called carrier sense, multiple access, collision detection
(CSMA/CD), which has data collision detection, it is used to pass data across a
physical media.
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Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
Infrastructure – includes but is not limited to Cable, Coaxial cable, Wireless.
IP – internet protocol.
PCI – peripheral connection interface.
Regulatory requirements – the requirements of relevant legislation and local body
bylaws.
Specifications – any or all of the detailed job specifications, drawings, instructions,
manufacturers’ specifications and instructions, and industry codes of practice relating
to the type of ICT system being installed.
USB – universal serial bus.
VLAN – virtual local area network.
VOIP – voice over IP.
VPN – virtual private network.
Wireless – includes WI 5, WLAN, WMAN, Waimax.
xDSL – digital subscriber line types. x can be A, S, H, V, SH.
5
All work assessed against this unit standard must comply with the requirements of
the Health and Safety in Employment Act 1992, relevant regulations, and applicable
site and company occupational safety and health procedures.
6
Installation includes basic system design or layout, contract negotiations,
commissioning and operational configuration adjustments required in complex
network installations.
7
In contrast to the level 3 Unit 20852, Install and maintain basic information and
communications technology (ICT) systems and services, where trainees primarily
work with, and have responsibility for, the items of infrastructure and equipment in
their immediate vicinity, and under direct supervision, this level 4 unit standard is
concerned with the ability to encompass larger, more complex entities or systems.
For this unit standard, the individual components may be separated by some
distance; basic network and system design is called for; testing will include system or
end-to-end tests; the work is without direct supervision; there may be supervision of
others and responsibility for their work. Ability to work with this larger focus is a
critical aspect of assessment against this unit standard.
8
Underpinning knowledge for this unit standard is covered by Unit 24521,
Demonstrate knowledge of information and communications technology (ICT)
systems and services.
9
Range
a The phrase in accordance with industry practice is implicit in all performance
criteria in this unit standard.
b Customers may be internal or external to the organisation and may include end
users and clients.
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Elements and performance criteria
Element 1
Prepare for installation of telecommunications ICT system infrastructure.
Performance criteria
1.1
A basic system design and specification is developed and produced in
consultation with customer.
Range
basic system design is limited to a single site non complex
network installation.
1.2
Consideration of job contract, job specification, time lines, and discussion with
customer to establish the scope and timing of the installation work.
1.3
Installation plan is developed in terms of available resources, radio coverage,
required materials, timing, and site access, and details are agreed with
customer ensuring that health and safety obligations are not compromised.
1.4
Materials are purchased or drawn from stock, and delivered to site, in
accordance with company practice.
Element 2
Install and terminate ICT system infrastructure.
Performance criteria
2.1
The fitting, mounting, location, positioning and labelling of hardware is in
accordance with specifications and industry practice.
Range
typical hardware – cable trays, ducting, terminating blocks,
cabinets, frames, connectors, catenary wiring, access points;
typical specifications – design, installation, proprietary equipment.
2.2
Earthing, bonding, and protection is in accordance with specifications and
industry practice.
2.3
Infrastructure components are installed in accordance with specifications and
industry practice.
Range
components to include but are not limited to – twisted pair, fibre,
coaxial, wireless.
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2.4
Cables are terminated and labelled in accordance with specifications and
industry practice.
2.5
Fire-stopping meets regulatory requirements and industry practice.
2.6
Documentation of installation progress is maintained in accordance with
customer and company requirements.
2.7
Record systems are amended to reflect the as-built situation.
Range
2.8
record systems to include but are not limited to – site drawings,
coverage maps, database systems, labelling, photographs, paper
records.
Site is restored to customer expectations following completion of installation.
Element 3
Test and fault-find ICT system infrastructure.
Range
ICT system infrastructure includes but is not limited to – twisted pair cable, fibre
cable, coaxial cable, multi-strand cable, wireless;
fault-finding may be demonstrated during the installation process or
subsequently on in-service cabling.
Performance criteria
3.1
Visual inspection confirms that all specified items have been installed.
Checks and tests confirm that all cables interconnect the specified terminations.
3.3
Infrastructure test specifications identifying the required test equipment and
methodology are prepared to confirm infrastructure system performance.
3.4
Tests are completed in accordance with specifications and customer and/or
company requirements and infrastructure system performance is confirmed.
3.5
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
3.6
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
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Element 4
Install, test, and fault-find an ICT service.
Range
an ICT service may include but is not limited to – high speed internet, private
data, ATM, IP, VOIP, xDSL, video conferencing, video on demand;
fault-finding may be demonstrated during the installation process or
subsequently on an operational service.
Performance criteria
4.1
ICT hardware and software components are installed and configured.
4.2
Visual inspection confirms that all specified items have been installed.
4.3
Commissioning and acceptance tests are completed in accordance with service
specifications, and customer requirements, and confirm that the service
complies with the design specification.
4.4
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
4.5
Test results are recorded in accordance with specifications, and customer
requirements.
Element 5
Construct, test, and fault-find an access network.
Range
an access network to include but is not limited to – local, metropolitan, wide
and wireless.
access network components may include but are not limited to – network cards,
cabling, access points, switch/hub, operating system, termination blocks,
security system;
fault-finding may be demonstrated during the installation process or
subsequently on an in-service access network.
Performance criteria
5.1
An access network is designed, constructed, and configured.
5.2
Visual inspection confirms that all specified items have been installed.
5.3
Checks and tests confirm that all cables interconnect the specified terminations.
5.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer requirements, and confirm that the access network
complies with the design specification.
5.5
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
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5.6
Test results are recorded in accordance with specifications, and customer
requirements.
Element 6
Create, test, and fault-find a Layer 2 VLAN.
Range
fault-finding may be demonstrated during the installation process or
subsequently on an in-service VLAN.
Performance criteria
6.1
A managed switch, to connect terminal devices, is installed on an existing
network and configured to create a Layer 2 VLAN.
6.2
Visual inspection confirms that all specified items have been installed.
6.3
Checks and tests confirm that all components and software are configured in
accordance with the design specification.
6.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer requirements, and confirm that the VLAN complies
with the design specification.
6.5
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
6.6
Test results are recorded in accordance with specifications, and customer
requirements.
Element 7
Create, test, and fault-find a Layer 3 VPN.
Range
fault-finding may be demonstrated during the installation process or
subsequently on an in-service VPN.
Performance criteria
7.1
A router is installed between terminal devices on an existing network and
configured to create a Layer 3 VPN.
7.2
Visual inspection confirms that all specified items have been installed.
7.3
Checks and tests confirm that all components/software are configured in
accordance with the design specification.
7.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer requirements, and confirm that the VPN complies
with the design specification.
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7.5
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
7.6
Test results are recorded in accordance with specifications, and customer
requirements.
Element 8
Install, test, and fault-find ICT hardware expansion devices.
Range
devices may include but are not limited to – line/port card, PCI card, USB
device, router/switch/hub modules, access point, security;
fault-finding may be demonstrated during the installation process or
subsequently on in-service devices.
Evidence of two different devices is required.
Performance criteria
8.1
ICT hardware expansion devices are installed and configured.
8.2
Visual inspection confirms that all specified items have been installed.
8.3
Checks and tests confirm that all components/software are configured to
specification.
8.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer requirements, and confirm that the service
complies with the design specification.
8.5
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
8.6
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Element 9
Install, test, and fault-find network services across a network end-to-end.
Range
services may include but are not limited to – VOIP, ADSL, private data service,
ATM, Internet, xDSL;
fault-finding may be demonstrated during the installation process or
subsequently on services in operation.
Evidence of three different services is required.
Performance criteria
9.1
Hardware and software components necessary for the network service are
installed and configured.
9.2
Visual inspection confirms that all specified items have been installed.
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9.3
Commissioning and acceptance tests are completed in accordance with
specifications and customer requirements, and confirm that the service
complies with the design specification.
9.4
Faults are identified, located using logical interpretation of test results, and
rectified in accordance with industry practice.
9.5
Test results are recorded in accordance with specifications, and customer
requirements.
Element 10
Hand over ICT service to customer.
Performance criteria
10.1
The service is made available to the customer by the agreed date, and, in cases
where it impacts upon a network or larger system, plans for the commissioning
are agreed with the customer.
10.2
The service, and how to operate it, is demonstrated to the customer and the
customer’s understanding of the demonstration is confirmed by the candidate.
Range
features, specifications, support services.
10.3
The customer is advised of demarcation points, and issues and options
regarding ownership and maintenance of the service.
10.4
Support materials are supplied to customers at handover in accordance with
contract and company requirements.
Range
10.5
support materials may include but are not limited to – as-built
drawings, performance certification, test results, maintenance
materials, product leaflets and operating instructions, testing
instructions, troubleshooting guides, invoicing.
Hand-over documentation is completed in the agreed format, in accordance
with customer and company requirements.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
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Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016