7972 version 4
28-Jun-16
1 of 5
PROVIDE SOCIAL SERVICES
Facilitate social service meetings or hui
level:
5
credit:
3
planned review date:
June 2006
sub-field:
Social Services
purpose:
People credited with this unit standard are able to organise
the social service meeting or hui, and facilitate the meeting
or hui to achieve aims and objectives.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
explain the application of Te Tiriti o Waitangi in the
social services, and are able to apply this competence
to the context of assessment for this unit standard (for
further clarification, please refer to Unit 7927, Explain
the application of Te Tiriti o Waitangi in the social
services).
2
Glossary
Participants is used as a generic term to denote the
people who participate in the meeting or hui. They may
be referred to by various descriptive terms in the range
of social service settings.
 New Zealand Qualifications Authority 2016
7972 version 4
28-Jun-16
2 of 5
PROVIDE SOCIAL SERVICES
Facilitate social service meetings or hui
Participant characteristics may include but are not
limited to: physical, spiritual, and mental characteristics,
including age and stage of development, culture,
disability, gender, health status, language, sexual
orientation.
Participant needs may include but are not limited to:
needs to be respected, affirmed and supported; needs
for physical comfort, safety, and privacy.
3
Some social service workers facilitate meetings under
statutory authority.
It is not essential for people
credited with this unit standard to know all of this
legislation. Relevant legislation may include but is not
limited to: Adoption Act 1955, Children, Young Persons
and Their Families Act 1989, Family Proceedings Act
1980, Guardianship Act 1968, Mental Health
(Compulsory Assessment and Treatment) Act 1992,
Protection of Personal and Property Rights Act 1988.
4
People awarded this unit standard are able to
demonstrate and self-monitor their ability to relate to
difference, as evidenced by acknowledgement and
respect for difference, acceptance, genuineness,
honesty, humility, patience, and warmth. They respond
in inclusive ways that are appropriate to the
characteristics and needs of participants. Participant
characteristics and needs include their age and stage of
development, culture, disability, gender, health status,
language, sexual orientation, and needs for physical
comfort, safety, and privacy. People awarded this unit
standard demonstrate clarity about the limits of their
role, function, and competence, and when to refer on to
others.
 New Zealand Qualifications Authority 2016
7972 version 4
28-Jun-16
3 of 5
PROVIDE SOCIAL SERVICES
Facilitate social service meetings or hui
5
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
6
People awarded credit in this unit standard show that
their actions are guided and supported by valid theory
for social service practice. Evidence is required of
social service theory that is derived from authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work; cultural
theory; practice research.
Elements and Performance Criteria
element 1
Organise the social service meeting or hui.
performance criteria
1.1
The style of meeting or hui is established according to the proposed aims and
objectives of the meeting and the advantages and disadvantages of the
different meeting or hui styles.
Range:
style of meeting or hui may include but is not limited to - formal
meeting, informal meeting, in-house meeting, public meeting;
proposed aims and objectives of the meeting may include but are
not limited to - statutory requirements, nature of the decisions
required, authority required for decisions, emergency or nonemergency situation.
 New Zealand Qualifications Authority 2016
7972 version 4
28-Jun-16
4 of 5
PROVIDE SOCIAL SERVICES
Facilitate social service meetings or hui
1.2
Proposed participants in the meeting or hui are identified according to the aims
and objectives of the meeting or hui.
1.3
The venue and protocol or kawa for the meeting or hui is selected according to
the characteristics and needs of participants.
1.4
Notifications and invitations to participants are in accord with conventions for
the style of meeting or hui, and cover all essential details.
Range:
1.5
essential details include but are not limited to - time, date, venue,
resources available to assist attendance, aims and objectives,
agenda.
Organisation ensures the identification and co-ordination of the resources that
are necessary to support the welcome and hosting of the participants.
Range:
resources may include but are not limited to - kai, kaikōrero,
kaikaranga, waiata, ringawera.
element 2
Facilitate the meeting or hui to achieve aims and objectives.
performance criteria
2.1
The planned kawa or protocol for the welcome or mihi is applied according to
the needs and characteristics of those participants who attend the meeting or
hui.
2.2
Meeting or hui conventions are applied throughout the meeting according to the
style of meeting or hui.
Range:
2.3
Roles within the meeting or hui are established.
Range:
2.4
conventions may include but are not limited to – mihi, karakia,
kōrero, confirmation of the agenda, confirmation of aims and
objectives, apologies, mode of decision making, recording.
roles within the meeting or hui may include but are not limited to leadership, record keeping.
Facilitation methods and skills acknowledge the characteristics and needs of
participants, acknowledge verbal and non-verbal communications, and are
 New Zealand Qualifications Authority 2016
7972 version 4
28-Jun-16
5 of 5
PROVIDE SOCIAL SERVICES
Facilitate social service meetings or hui
matched to the style of meeting or hui, aims and objectives of the meeting or
hui, and relationships between participants.
Range:
facilitation methods and skills may include but are not limited to vocabulary, content, and structure of language; articulation, voice
modulation, and projection; attending, listening, following,
clarifying, encouraging, questioning, paraphrasing, reflection of
feeling and content, summarising,
2.5
Facilitation strategies focus participants on the agenda of the meeting or hui
and promote movement towards consensus on matters under discussion.
2.6
Facilitation strategies are directed towards constructive use of the time available
to complete the agenda.
2.7
Facilitation strategies are directed towards achieving constructive resolution of
any conflict between participants.
2.8
Facilitation ensures that decisions come from the participants rather than the
facilitator.
2.9
Facilitation of closure of the meeting or hui is according to kawa or protocol.
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016