NZQA registered unit standard
19423 version 4
Page 1 of 3
Title
Deliver commentaries to passengers in a vehicle
Level
3
Credits
4
Purpose
People credited with this unit standard are able to: plan
commentaries for passengers; deliver commentaries to
passengers; and review the commentaries.
Classification
Commercial Road Transport > Passenger Service
Available grade
Achieved
Explanatory notes
1
Definition
Presentation refers to factors that determine how the commentary is delivered.
Examples are: personal manner; personal appearance; use of language, repetition,
timing, pace, anecdotes, humour, notes, and graphics; use of a PA system.
2
Commentaries must be at least 15 minutes cumulative duration.
3
Competency for this unit standard may be demonstrated on-job or in a simulated
situation that closely reflects on-job requirements.
Outcomes and evidence requirements
Outcome 1
Plan commentaries for passengers.
Evidence requirements
1.1
The plan for each commentary has a clear and logical structure.
Range
1.2
Planned content is consistent with the itinerary, is up-to-date, and takes into
account the anticipated characteristics and needs of the passengers.
Range
1.3
structure may include but is not limited to – introduction, body,
conclusion.
content may include but is not limited to – social, geographical,
historical, heritage, cultural information.
Planned presentation methods anticipate passenger characteristics and needs,
vehicle environment, timing, and itinerary.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
19423 version 4
Page 2 of 3
1.4
Planned presentation methods enable the audience to appreciate and
understand the content.
1.5
Where available, the plan addresses previous feedback on commentary content
and delivery.
1.6
Plan allows for response to any passenger requests for information.
includes but is not limited to – organisation of reference material;
handling questions for which answers are not immediately
available.
Range
Outcome 2
Deliver commentaries to passengers.
Evidence requirements
2.1
Each commentary is delivered in accordance with the plan.
Range
structure, content, presentation methods, responses to passenger
needs.
Outcome 3
Review the commentaries.
Evidence requirements
3.1
Review identifies elements to maintain and/or modify for future commentaries.
may include – passenger feedback, self-review, peer review,
company feedback.
Range
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
24 May 2002
31 May 2016
Review
2
25 September 2006
31 May 2016
Review
3
20 May 2011
31 December 2019
Review
4
16 April 2015
N/A
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
19423 version 4
Page 3 of 3
Consent and Moderation Requirements (CMR) reference
0092
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZ Motor Industry Training Organisation (Incorporated) info@mito.org.nz if
you wish to suggest changes to the content of this unit standard.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016