NZQA registered unit standard
15948 version 4
Page 1 of 4
Title
Meet coach passenger information needs
Level
2
Credits
3
Purpose
People credited with this unit standard are able to: identify
coach passengers’ information and communication needs;
provide pre-trip information and assistance to coach
passengers; provide information and assistance to coach
passengers before and during an intermediate stop; and
provide information and assistance to coach passengers at an
end of day or destination stop.
Classification
Commercial Road Transport > Passenger Service
Available grade
Achieved
Explanatory notes
1
Definitions
Impairments or disabilities may be physical, sensory, neurological, psychiatric, or
intellectual.
Organisational requirements include any legal requirements, standards, codes of
practice, company and/or site procedures, industry best practice, and manufacturers’
instructions. These must be available to candidates, providers, and assessors.
2
Evidence generated for assessment against this standard must meet applicable
organisational requirements.
Outcomes and evidence requirements
Outcome 1
Identify coach passengers’ information and communication needs.
Evidence requirements
1.1
Passengers’ general information needs are identified in terms of type of group
and purpose of travel.
1.2
Passengers’ communication needs are identified and strategies for meeting
those needs established.
Range
may include strategies for dealing with – speakers of languages
other than English, children, people with impairments or
disabilities.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
15948 version 4
Page 2 of 4
Outcome 2
Provide pre-trip information and assistance to coach passengers.
Evidence requirements
2.1
Passengers are informed of the location of on-board facilities.
Range
2.2
Passengers are informed of operational information.
Range
2.3
must include – emergency exits, rubbish receptacles;
may include but is not limited to – location of toilets, luggage
racks, reading matter, passenger console.
must include but is not limited to – timetable or itinerary, stopping
places, meal arrangements, rules, emergency and security
information, assistance available from staff/personnel.
Passengers are informed of the equipment, facilities, and assistance available
to passengers with impairments or disabilities.
Range
may include but is not limited to – cushions, assistance with
mobility aids, assistance onto and off the coach.
Outcome 3
Provide information and assistance to coach passengers before and during an
intermediate stop.
Evidence requirements
3.1
Passengers are informed of the name of the stopping place and the duration of
the stop.
3.2
Passengers are informed of the purpose(s) of the stop.
Range
may include but is not limited to – sightseeing, shopping, meal,
comfort stop, photo stop.
3.3
Locations of facilities at the stop are communicated to passengers.
3.4
Local features of interest are communicated to passengers.
3.5
Passengers are advised to take hand luggage with them if they leave the coach.
3.6
Passengers’ impairments or disabilities are catered for as required.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
15948 version 4
Page 3 of 4
Outcome 4
Provide information and assistance to coach passengers at an end of day or destination
stop.
Evidence requirements
4.1
Where required, passengers are advised of times, arrangements and locations
for meals and accommodation.
4.2
Local features of interest, landmarks, entertainment, attractions, and special
events are identified.
4.3
Passengers are informed of any relevant luggage pick-up times and
procedures.
4.4
Where required, passengers are informed of departure time.
4.5
Passengers’ special needs are catered for as required.
4.6
Passengers are advised to take hand luggage with them when they leave the
coach.
Planned review date
31 December 2019
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 May 1999
31 May 2016
Review
2
24 July 2002
31 May 2016
Review
3
20 May 2011
31 December 2019
Review
4
16 April 2015
N/A
Consent and Moderation Requirements (CMR) reference
0092
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
15948 version 4
Page 4 of 4
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZ Motor Industry Training Organisation (Incorporated) info@mito.org.nz if
you wish to suggest changes to the content of this unit standard.
NZ Motor Industry Training Organisation
(Incorporated)
SSB Code 101542
 New Zealand Qualifications Authority 2016