NZQA registered unit standard
21881 version 2
Page 1 of 3
Title
Describe ethical and legal considerations for plumbing, gasfitting, or
drainlaying services
Level
2
Purpose
Credits
2
This unit standard is for people who work, or intend to work, in
the plumbing, gasfitting, or drainlaying industries.
People credited with this unit standard are able to: describe
ethical behaviour in and around customers’ property for
plumbing, gasfitting, or drainlaying services; and describe
service provider’s responsibilities in relation to provision of
plumbing, gasfitting, or drainlaying services.
Classification
Plumbing, Gasfitting and Drainlaying > Core Plumbing,
Gasfitting, and Drainlaying
Available grade
Achieved
Explanatory notes
Legislation relevant to this unit standard includes but is not limited to:
Health and Safety in Employment Act 1992
Health Act 1956
Building Act 2004
Consumer Guarantees Act 1993
Privacy Act 1993
Fair Trading Act 1986.
Any legislation superseding the above will apply, pending review of this unit standard.
Outcomes and evidence requirements
Outcome 1
Describe ethical behaviour in and around customers’ property for plumbing, gasfitting, or
drainlaying services.
Evidence requirements
1.1
Reasons why the details of customers’ transactions and other private
information are not divulged to any other party are identified in accordance with
the Privacy Act 1993.
The Skills Organisation
SSB Code 101554
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.2
Explanation of ethical conduct is given in terms of respect for customers’
privacy, property, and personal values.
Range
1.3
21881 version 2
Page 2 of 3
personal values may include cultural values.
Explanation of workplace practice, involving clean up following completion of a
job, is given in terms of respect for customers’ property.
Outcome 2
Describe service provider’s responsibilities in relation to provision of plumbing, gasfitting,
or drainlaying services.
Evidence requirements
2.1
Legislation is identified in terms of consumers’ rights and service providers’
obligations.
2.2
Service provider legal responsibilities relating to the services being provided are
identified.
Range
2.3
repair, return, replacement, refund, credit.
Legal considerations relating to the provision of services are identified.
Range
2.4
inferior quality, non-compliance.
Service provider legal responsibilities relating to information given on services
are identified.
Range
advertising, selling, servicing, conditions of warranties.
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
25 October 2007
N/A
Review
2
15 March 2012
N/A
Consent and Moderation Requirements (CMR) reference
0008
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
The Skills Organisation
SSB Code 101554
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
21881 version 2
Page 3 of 3
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 101554
 New Zealand Qualifications Authority 2016