NZQA registered unit standard
28931 version 1
Page 1 of 4
Title
Interact with internal customers in a primary products food
processing operation
Level
3
Credits
Purpose
2
This entry-level unit standard is for people working in a primary
products food processing operation.
People credited with this unit standard are able to demonstrate
knowledge of: personnel and responsibilities; information
required; and are able to interact with internal customers, in a
primary products food processing operation.
Classification
Primary Products Food Processing > Primary Products Food
Processing - Core Skills
Available grade
Achieved
Explanatory notes
1
Legislation relevant to this unit standard may include but is not limited to – Animal
Products Act 1999, Food Act 1981, Health and Safety in Employment Act 1992,
depending on the candidate’s work sector.
2
Definition
Organisational requirements – instructions to staff on policies and procedures which
are documented in memo, electronic or manual format and are available in the
workplace.
3
Evidence for the practical components of this unit standard must be supplied from the
workplace.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of key personnel and their responsibilities in a primary products
food processing operation.
Evidence requirements
1.1
Key personnel in a processing environment are identified and their
responsibilities described in accordance with organisational requirements.
Range
personnel may include but are not limited to – supervisor, leading
hand, health and safety representative, union representative,
Primary Industry Training Organisation
Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28931 version 1
Page 2 of 4
human resources representative, engineer, tutor, quality
assurance personnel, site nurse;
evidence is required of three personnel and their responsibilities
from the candidate’s work area.
1.2
Personal job responsibilities are identified and described in terms of the
processing environment and in accordance with organisational requirements.
Range
job responsibilities may include but are not limited to – task
rotation, hygiene and sanitation requirements, reporting machinery
malfunctions, reporting product contamination;
evidence is required of three personal job responsibilities.
Outcome 2
Identify and describe information required for a primary products food processing
operation.
Evidence requirements
2.1
Information requirements are identified and described in terms of work
responsibilities in accordance with organisational requirements.
Range
2.2
Information requirements are identified and described in terms of quality
assurance, food safety and compliance in accordance with organisational
requirements.
Range
2.3
evidence is required of three examples of information from the
candidate’s work area.
Common industry terms used in a processing operation are identified and
described in terms of own work area.
Range
2.4
information may include but is not limited to – task instructions,
daily processing requirements and schedules, manning;
evidence is required of two types of information used in the
candidate’s work area.
terms may include but are not limited to – customer specifications,
company specifications, critical control point, Hazard Analysis
Critical Control Point, Risk Management Programme, Standard
Operating Procedures, tally;
evidence is required of three terms used in the candidate’s work
area.
Signs and symbols used to provide visual information are identified and
described in terms of own work area.
Range
evidence is required of three signs and symbols used in the
candidate’s work area.
Primary Industry Training Organisation
Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28931 version 1
Page 3 of 4
Outcome 3
Interact with internal customers in a primary products food processing operation.
Evidence requirements
3.1
Processing issues are identified and communicated to relevant personnel in
accordance with organisational requirements.
issues may include but are not limited to – machinery
malfunctions, product contamination, products not within
specification;
evidence is required of three issues that typically arise in the
candidate’s work area.
Range
3.2
Workplace information is collected, evaluated and communicated to others in
the processing area in accordance with organisational requirements.
3.3
Procedures for unscheduled absences are described in accordance with
organisational requirements.
unscheduled absences may include but are not limited to –
meetings, toilet breaks, injury, emotional issues;
evidence is required of two examples that apply in the candidate’s
work area.
Range
3.4
Interactions are free of any inappropriate verbal and body language in
accordance with organisational requirements.
3.5
Appropriate methods are selected and used for communicating with people from
diverse cultural backgrounds in accordance with organisational requirements
Replacement information
Planned review date
This unit standard replaced unit standard 20174.
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
18 June 2015
N/A
Consent and Moderation Requirements (CMR) reference
0033
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Primary Industry Training Organisation
Code 101558
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28931 version 1
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Primary Industry Training Organisation standards@primaryito.ac.nz if
you wish to suggest changes to the content of this unit standard.
Primary Industry Training Organisation
Code 101558
 New Zealand Qualifications Authority 2016