I. Quantitative Indicators
Table 1 – Demand, Efficiency, Effectiveness Data
Demand Indicators
Unduplicated Student Enrollment
Fall
Spring
Full-time equivalent (FTE) Enrollment
Fall
Spring
AY 09-10
AY 10-11
AY 11-12
AY 12-13
18
17
38
33
38
28
30
12
8.4
7
15.25
14.25
13.5
7.5
10.5
3.75
117
84
183
228
162
90
126
45
1
1
2
3
1
1
1
0
12
11
14
12
14
11
11
7
144
118
281
410
465
528
659
415
22
25
17
51
12
7
13
19
29
28
7
16
14
3
31
5
32
33
6
15
14
16
31
21
24
35
40
25
20
24
59
12
13
9
16
17
3
2
n/a
n/a
16
136
262
281
11
14
21
18
83%
82%
87%
93%
87%
75%
47%
58%
Student Semester Hours (SSH)
Fall
Spring
Total Number of Classes Taught – Live
Fall
Spring
Total Number of HITS Classes attended
Fall
Spring
Total number of computer lab usages
Fall
Spring
Total number of Compass Placement Tests
Fall
Spring
Total number of students who had
received Academic Counseling
Fall
Spring
Total number of FAFSA assistance
Fall
Spring
Total number of Registration
assistance
Fall
Spring
Total number of Tutor assistance
Fall
Spring
Total number of Network/community
Outreach
Fall
Spring
Percent Native Hawaiian Students
Fall
Spring
1
Efficiency Indicators
AY 09-10
Average Class Size – Distance classes
Fall
Spring
Fill Rate- LIVE classes
Fall
Spring
Faculty Student Ratio
Fall
Spring
Effectiveness Indicators
AY 1112
AY 1213
1.5
1.5
2.7
2.7
2.7
2.5
3.5
2.8
90%
83%
86%
89%
85%
87%
120%
0%
1:10
1:6
2:12
3:19
1:19
1:16
1:12
0:0
AY 09-10
Successful Completion (C or Higher)
Fall
Spring
Persistence (Fall to Spring)
AY 10-11
AY 10-11
AY 1112
AY 1213
15
14
15
25
24
15
34
16
24
22
7
16 *
Unduplicated Associated Degrees
Awarded
2
1
2
3
Unduplicated Certificates Awarded
1
1
2
1
na
na
na
1
Unduplicated Master Degree
*included in this total is the number of students who transferred to UHWO, UHM and UHH
2
The UHMC Hana Ed Center is a satellite campus of University of Hawaii Maui College
(UHMC) and offers distance Ed Classes for the rural students of East Maui, population
approximately 1,235 residents (2010 census). Since the UHMC Hana Ed Center functions as a
freestanding campus regarding the student experience, the Hana Advisory Committee has chosen
to adopt many goals and objectives, verbatim, from the Kahului campus. The purpose is to
insure that the UHMC Hana Outreach students receive the same quality of higher education as
he/she would at any other University of Hawaii Maui College campus.
Mission and Vision of the Program – Hana Education Center
Mission
The UHMC Hana Education Center (HEC) is an integral part of UH Maui College (UHMC), that
provide affordable, high quality credit and non-credit educational opportunities to a diverse
community of lifelong learners.
Vision
UHMC Hana Education Center to be a world-class college that meets current and emerging Maui
County education and training needs through innovative, high quality programs offered in
stimulating learning environments for the residents of East Maui.
UHMC Hana Education Center’s mission, goals and actions will be guided by the Native
Hawaiian reverence for the ahupua’a, a practice of sustaining and sharing diverse but finite
resources for the benefit of all.
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II. Outcome and Goal Achievement
The four Outreach Centers agreed in 2011, to a cohesive Program Learning Outcome to show the
connection between outreach and the main campus, which reads:
Outreach Centers will strive to duplicate the quality educational experience provided at the
main UH Maui College campus so the students in our communities will receive the instruction
and support they need to be successful in college and beyond.
The Hana Education Center has approached this PLO by addressing 7 areas:
1.
2.
3.
4.
5.
6.
7.
Student learning and success
To increase the number of certificates and degrees
To provide testing and proctoring Services
Build partnerships and support County and State economy
To be actively involved with UHMC and UH system
To increase the number of High School graduates applying to UHMC
Maintain upper division classes
In reviewing Table 1- Quantitative Data, Hana Ed Center has assessed the 2012-2013 Academic
Year as follows:
Demand:







Spring 2012 to Fall 2012, our Demand indicators (listed in Table I) reflect an increase in
enrollment of 7%, Full time equivalent by 29%, Semester Hours by 29%, no change in
LIVE classes offered, Classes taught via Distance by 32%, computer lab usage by 20%,
and Retention by 27%
AY 2012-2013, enrollment declined due to the new policy enacted by the High School
Administration which impacted the Running Start registration. Also, our LIVE Hawaiian
language/Hawaiian Studies classes were not offered in Spring 2013. No instructor
available. Both RS Program and LIVE classes had a major impact on our enrollment.
There was an increase in Academic Advising, 31 students in the Fall and 5 students in the
Spring were able to meet with an advisor.
Staff offered assistance with FAFSA, Registration, Compass placement tests and
proctored tests for UH Maui College students and also for classes from other universities.
The computer lab served over 1,000 students and community members.
AY 2012-2013, Fall semester Retention 73% and Spring semester Retention 58%, this
will be further addressed under Analysis.
Decline in Hawaiian student enrollment, major contributors are the Running Start
Program and the LIVE HWST classes.
Efficiency:


Increase in the average class size – Distance classes by 23%.
The Fill-rate – LIVE classes – exceeded 100%. LIVE classes are most favorable,
especially in HWST.
4
Effectiveness:


Although, Persistence from Fall to Spring declined, the number of transfers to other UH
campuses has increased.
Retention declined from Fall 2012 to Spring 2013, due to students’ personal conflicts and
decisions. We are brainstorming this area and will address it in the next Program Review
2011-2012 Goals and Outcome
Goal
Outcome

Achieve a shared institutional culture that makes
students learning and success the responsibility of
all.





Continue partnership with Hana High School and
businesses to increase awareness of program
options




Work with UHMC main campus, other UH
campuses and the UH Center to introduce programs
that are available



Assure media equipment and computers are
updated and ready for use each semester

5
HEC continued to offer personalized
services
HEC offered assistance from the “get-go,”
from the application process up to and
through the first day of class
HEC offered assurance of smooth
transition between high school and college,
work and college, community member and
college
HEC offered a positive learning experience
HEC increased the awareness of UHMC
student services to Hana Ed students, they
became more confident and comfortable to
seek assistance from admissions,
registration up to attending classes
HEC continue to encourage High School
seniors and juniors to enroll in college
through the RS program and after HS
graduation
Increase in Compass placement tests
HEC offered orientation of our Ed Center
HEC met with businesses discussed college
classes to enhance staff positions and is
still ongoing
HEC graduated its first MSW student via
the UH Center in the Spring 2013
HEC second MSW will graduate in the
Spring 2014.
12 students transferred to other UH
campuses into a BA program,
UHMC media and UH Manoa were able to
upgrade the HITS system with high quality
monitors and sound system. And install a
projector and screen
UHMC computing updated software. The
staff has always been so accommodating to
our needs
Analysis
The majority of UHMC HEC students are adult learners, who are long-time residents. There has
been a decline in Hawaiian students attending UHMC HEC. There is a steady increase of
interest in the Hawaiian Studies Program, especially now with the Associate Degree.
Retention and Persistence declined due to employment issue, 8 students had conflict with their
work schedules and 3 students received Financial Aid and did not complete their classes.
The computer lab has been an asset to both UHMC HEC students and community at large for job
inquiries, resumes and just learning “hands-on” to use a computer.
HEC have noticed that when a student fully understand the operations of UHMC student
services, they are more likely to succeed with confidence and ask for assistance from HEC staff,
on the admission and registration process. They are also more likely to participate and foster
dialogue in both the LIVE and HITS classes.
The number of degrees/certificates awarded increased from 2 to 4. HEC students transferred to
UHWO (2) and UH Hilo (2). HEC had its first student in MSW program graduate in Spring
2013 via UH Center in Kahului.
Class fill rates has increased, which illustrates the efficiency of meeting our students’ interests
and demands for specific courses
HEC working relationship with the UHMC campus and other UH campuses are major strengths.
Representatives from Academic Advising, Financial Aid, OEM, Computing Services and Media
Center technicians make regular visits to HEC to assist in any way necessary for the benefit of
our HEC students.
Outreach services provided in AY 2012-2013:







Offered use of computer lab to Fall 2012: 659 students/residents and Spring 2013: 415
students/residents
Administered placement tests: Fall 2012: 13, Spring 2013: 19
Performed test proctoring: Fall 2012: 17, Spring 2013: 16
Scholarship AHA – 60 participants
Provided Academic Advising in Hana – Fall 2012: 31, Spring 2013: 5
Registration: Fall 2012: 59 (duplicated) Spring 2013: 12
FAFSA assistance: Fall 2012: 31 Spring 2013: 21
Weaknesses:


Our LIVE HWN and HWST classes have been very popular over the years. The fact that
we did not have an instructor available to teach a LIVE HWST class and the High School
Policy that affected the RS program both had a great effect on our Spring 2013
enrollment.
HEC has attempted to offer remedial Math 18/82 classes twice, but, did not meet the
minimum enrollment requirement of 10 students. There were several High School
6






students who placed in remedial math, but because of finances, (the Running Start
program does not pay for remedial classes) were unable to enroll in the class.
Although, HEC has been very successful in graduating a number of students over the past
4 years, we are however, seeing a slow replacement rate of incoming new program
seekers
HEC have lecturers to teach LIVE math, economics and sociology classes in Hana,
however, finding a minimum of 10 people from a pool of less than 1,500 residents is an
ongoing challenge
Limited staffing for community outreach – since March 2008 the HEC staffing consisted
of 1FT APT and a student employee through the Federal Work Study Program through
Financial Aid. Therefore the APT is unable to devote sufficient time to community
outreach and further program development.
There is a need to expand onsite academic advising. An excellent main campus academic
advisor tries to visit the HEC at least once a year and is highly rated by students. There is
a need for a more regular academic advising presence.
HEC is unable to offer LIVE HWN and HWST classes which has been very popular, we
continue to look for a lecturer.
HEC students in the Liberal Arts program must take a science class with lab to complete
their degree. HEC continue to seek an instructor to teach the lab section only in Hana.
Hana Education Center Goals for AY 2013-2014
1. Insure that the educational experience for the Hana student, though different in
delivery and texture, is equal to the educational experience of all UHMC students.
a. To be actively involved in UHMC Kahului and UH system
b. Insure that HEC is aware of current vision, trends and programs of UH Maui
College
C. Insure that HEC is connected with UH system in appropriate ways
2. Continue to focus on student learning and success
a. Serve as liaison between students and student services departments, i.e. FA,
EOC, Academic Advising, offer interim advising.
b. Provide testing and proctoring services
3. To increase the number of certificates and degrees each semester
a. Advocate for classes that provide short term certificate opportunities and that
build towards a degree.
4. To increase the number of High School graduates applying for UHMC
a. Continue to work with High School counselor, parents and teachers
5. Continue the process of providing Upper Level degree programs through UH HITS
activity
a. Coordinate academic advising for UHMC students with respective institutions
b. Provide information on program options, transfer opportunities and
requirements
7
III. Budgetary Consideration and Impact
The Hana Education Center has requested the following positions in past PR, and continues to
ask for the following:
Institutionalized Distance Education Support, (l.0 APT) approx. $34,282:
HEC currently has 1.0 FTE who is responsible for providing on-site student support for all DE
classes via HITS and Internet. This staff position also serves as liaison to the computing center,
media center, academic advising, instructor and student, financial aid and provide administration
and processing of placement tests, proctor quizzes and exams as scheduled by instructor,
maintain and upkeep materials and equipment. Participate in UHMC meetings as scheduled. It
is evident that due to the increased student demands during the 14- hour operational day, a single
employee trying to cover all academic support duties is not sufficient. This situation is a priority
and critically urgent for the program and staff wee-being. We currently have a student assistant
too, who is only available during the semester at 20 hours per week. There are no overlap hours
due to the need to cover our evening classes. The student assistant’s 20 hours are consumed by
providing coverage on Monday through Thursday.
To remedy the situation we propose an added 1/0 APT academic support position especially
designed with late afternoon and evening hours. The new requested APT position would be
assigned clerical/media/computer functions. This position will assist students, staff and faculty
at the HEC. Assist the HEC (APT) Coordinator. Assist students with computer software, e-mail
and Internet. Provide clerical support. In addition, the presence of an APT position at night
could provide a safer environment for students and lecturers due to a buddy system when locking
up in the absence of security personnel.
Institutionalized Distance Education Support (1.0 Academic Counseling Support) approx.
$55,344:
There is a need for expanded onsite academic advising. This position will provide a range of
counseling services including academic advising, college transfer support, career counseling, and
referrals to much needed campus and community resources. An excellent main campus
academic advisor is diligent in making certain she visit the Hana Ed Center a minimum of once a
year these visits are highly rated by students. Nevertheless, there is a need for a more regular
academic advising presence. In the current semester (Fall 2012), UH Maui college, Hana
received approximately 10 hours of face-to-face academic counseling sessions onsite with
UHMC Hana students. Intermittent advising support is done via telephone and email contacts.
This position will develop the needed presence of Student Affairs support services at the Hana
Education Center.
HEC supply budget has remained at $800/AY, HEC request an additional $200/AY; the cost of
toner cartridge replacement for our printers has consumed 50% of our budget/AY. The cleaning
supplies are approximately $150-$200/AY. Our office supplies per AY are approximately
$400/AY.
HEC air conditioner units (2), approximately $500 each require replacement every 3 years due to
rust and corrosion buildup.
8
Resource Implications
HEC’s relationship with the main campus and the UH system is important for the educational
and financial support to our students. The community businesses and Hana High School is
another major resource for the success of the program.
There is a need for maintenance/custodial services in the classrooms. There is no staff to do the
daily/weekly maintenance, especially when it comes to cleaning the air conditioner filters,
climbing up a ladder and moving heavy items. This is an important issue to be addressed.
HEC has a full time APT staff and a part time student helper through Financial Aid and the
Federal Work Study Program. When one is on vacation or ill, that leaves the other staff member
to work 12 and 13 hour shifts 9a-9p, 3 days/week and 9a-10p one day/week during class
sessions.
IV. Engaged Community
HEC has participated in numerous community events to provide information about our Ed
Center and to distribute a schedule of classes offered via the Hana Ed Center, each semester.
HEC has used the community bulletin boards to post any announcements. We have assessed that
the bulletin boards are the best route to get the information out to the community.
9