ANNUAL DEGREE PROGRAM ASSESSMENT, PLANNING AND BUDGET REPORT
2013-2014
Program Description:
The Hospitality &Tourism program prepares students for leadership positions in the hospitality industry. The
mission of the Hospitality & Tourism program is to “provide to a diverse community of lifelong learners
educational opportunities that focus on student engagement and skills essential for successful employment in
leadership positions in the hospitality industry.”
Hospitality & Tourism (HOST) is a career ladder program that moves progressively from the 15-credit Certificate
of Competence (CC) to the 35-credit Certificate of Achievement (CA), culminating with the 64-credit Associate in
Applied Science (AAS) degree. The CA and AAS track requires completion of an internship, which enables
students to gain practical on-the-job training. The program is organized with a core of courses focusing on
various aspects of the hotel industry, enveloped by a variety of business and general education courses designed
to broaden the students’ background and enhance employability. The HOST program is accredited by the
Accreditation Commission for Programs in Hospitality Administration (ACPHA).
1. Briefly respond in 100 words or less for each cautionary and/or unhealthy Quantitative Indicator (II): (Data not
available)
a. Demand Indicator:
b. Effectiveness Indicator:
c. Efficiency Indicator:
2. Industry Validation (check all that apply)(IV-A):
Advisory Committee Meeting(s) X, How many? Monthly Did Advisory Committee discuss CASLO/PLO?
Yes__ No X (a separate CASLO meeting was held on 4/21/14 and was attended by a HOST lecturer, advisory
committee member, program faculty, and CASLO committee representatives)
Coop Ed Placements _X_ Fundraising activities/events __ Service Learning __ (Service learning component will
be incorporated into HOST 100, 101, 270, and 298 to meet PLO #2 “…demonstrate the values of Kuleana (civic
responsibility).
Provide program services that support campus and/or community _X_ Outreach to public schools _X_
Partner with other colleges, states and/or countries _X_ Partner with businesses and organizations _X_
Other_______________________________________________________
3. List PLOs (attach Program Map)(IV):
i. Identify and demonstrate skills essential for successful employment in leadership positions in the hospitality
industry through the values of Ho’okipa (hospitality), Laulima (teamwork), and Alaka’i (leadership).
ii. Demonstrate the skills of a lifelong learner through the values of ‘Ike loa (learning to learn) and Kuleana
(civic responsibility).
4. Instrument used for assessment (check all that apply) (IV-B):
Work: Sample _ Portfolio__ Project _X_ Exam __ Writing Sample _X_
Other: __Employer evaluation_______________________________________
5. Which course or courses did you use to assess PLOs and CASLO (IV-C)?
HOST 200 (Hospitality Internship II) was used to assess PLO 1 and HOST 270 (Hospitality Management) was
used to assess the information literacy CASLO.
6. List strengths and weaknesses found from PLO assessment analysis (IV-E):
HOST 200 – Internship II Assessment Analysis
Strengths
Weaknesses
In their final project, students are required to
Students have difficulty in connecting theories learned
incorporate an analysis of management practices
in class with actual practices. Need to scaffold
based on theories learned in HOST classes and
assignments to ensure students are more prepared for
observations made in the workplace. This allows
final project.
students to focus on management styles that they
would like to emulate in their role as future industry
leaders.
Employers complete a mid and final performance
Need to modify current performance evaluation to
evaluation of the students’ progress in the workplace
include specific categories of workplace proficiency
(technical and soft skills). At minimum, midway
related to the values of Ho`okipa, Laulima, and Alaka`i.
through their internship, students are aware of their
strengths and areas of development. Thus, they can
work toward improvements prior to the end of their
internship.
Students who have completed their internships in the
The HOST program needs to continue to expand and
past semester have had invaluable opportunities to
establish more internship sites with hospitality
network with industry leaders on Maui through workindustry organizations to provide more options for
based projects and community service projects
students (i.e. event planning, transportation, etc.).
required by the employer. HOST students also have
Students also limited options during the semester
the opportunity to complete their Internship II
mainly due to schedule constraints.
requirements in China. HOST faculty need to continue
to encourage students to take advantage of work
experience opportunities abroad.
Hospitality Management has been offered both online Lack of funds to purchase software (e.g. Camtasia – to
and face-to-face over the years and can be developed
record lectures).
into a hybrid course to enable those students who do
their internship abroad to take the course (i.e.
students could take HOST 200 and HOST 270
concurrently).
7. List CASLO assessment findings highlights (attach CASLO report) (IV-E): (see attached)
 Integrate library resources into assignments
 Work with library to develop a handout of resources that students are expected to utilized in
conjunction with research
 Scaffold research skills that lead students step-by-step to an appropriate level of independence in
critical thinking about information needs
The Information Literacy CASLO team suggested that “to prepare for the working world, students need
practice in independently critical thinking skills such as determining the depth and breadth of information
needed”. The instructors of HOST 200 and HOST 270 incorporated scenario-based assignments and class
activities that require students to gather, analyze, and share information with an appropriate degree of
independence. Instructors also intentionally embedded library resources into assignments and term
projects. Furthermore, instructors invited Ellen Peterson, librarian, to both classes to introduce library
resources for the course and the term project. Information on evaluating the quality of source and using
appropriate style (MLA) for assignments and research were as well provided by Ellen.
8. Action Plan (III) and Next Steps (IV-G):
a. PLO
 Continue to set high and measurable standards of achievement required for students to assume
leadership roles in the hospitality industry
 Collaborate with industry leaders to refine method(s) of evaluating job performance
 Establish more connections with hospitality industry organizations to provide more worksite options
for students
b. CASLO
 Scaffold assignments in throughout the 1st and 2nd year to ensure students are able to not only
retrieve and document information but also evaluate it for relevancy and accuracy
 Continue to include industry and scenario-based assignments in HOST classes to help students build
information literacy skills
c. Program improvement
 Work with librarians to ensure sure HOST students are aware of library resources available to them
(especially in the intro. classes)
 Integrate the use of library resources into the curriculum for all HOST classes
 Continue involvement of industry leaders in curriculum development
9. Chart of resource needs (IV):
Budget request
Accreditation
*Annual Fees
*Council of Hotel Restaurant
and Institutional Education
(CHRIE) Membership
Equipment
Property Management
System, Telephone System,
Electronic Locking System,
furniture, classroom
equipment and software for
HA of Maui.
Personnel
Lecturers
Fill behind for Program
Coordinator and HOST
faculty member
Amount
$425
$360
$75,000
$20,000
Justification for how this will improves learning
Maintain accreditation standards through
continuous integration of best practices in all
HOST classes
Equipment is needed to outfit the HA of Maui
learning lab so students have hands-on experience
of running an “actual hotel,” thus enhancing
employability.
Needed for fill behind as Program Coordinator
develops Hospitality Academy of Maui Learning
Lab, which will allow students to have hands-on
learning experiences in a hotel setting, which
improves employability of students; HOST faculty
member to continue to develop international
partnerships so HOST students may complete
internships abroad, learn to be global thinkers,
and thus enhance employability.
Total
$95,785