Sagar Kumar
6, South Walk, Ratby LE6 0NA
07725 893 528 | sagar.kumar@networkrail.co.uk
Professional Profile
A highly skilled and results-driven manager and CIPD qualified professional with extensive expertise in the HR industry.
Excels in implementing best practices, delivering inductions and training sessions for new employees, and overseeing staff
performance appraisal records. Demonstrates excellent abilities in handling employee complaints and grievances, and
responding to confidential emails and reports. Performs well in a highly pressurised environment and under stringent
deadlines, providing optimal administrative support and working well with people from different cultural backgrounds.
Acquired strong interpersonal and communication skills whilst participating in recruitment interviews as a panel member.
Human resource competencies
Recruitment

Dealt with job agencies for various staff requirements, short listing applicants with senior management,
conducting interviews and planning induction for new starters.
Training and development

Actively involved in training and developments for new starters through PowerPoint presentations, quiz,
videos, handouts, role play, buddy system, on the job training.
Organisation change and transformation

Following the merger between Army and navy club and Searcys, I worked with other senior management to
agree the new organisation structure, policies and different ways, this involved effective communication with
staff members, showing empathy, conducting trainings to facilitate change
Creating worksheets and reports
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Been responsible for creating various stock sheets incorporating gross profit on food and beverages to achieve
its final selling price.
Presenting restaurant and bars comparative revenue summary from past years in various chart forms.
Reward and Recognisation

Setting up target plan, with reward in place to ensure employee engagement and motivation. The competition
became competitive for years and winner recognised and rewarded.
Scheduling and support
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Responsible for creating and managing Duty rotas of 30 staff members taking consideration of budget, shift
preferences, employees contracts, forecast.
Supported C&B, kitchen and housekeeping departments on various occasions to ensure smooth operations
throughout.
Assisting higher management with various administrative jobs like filing, entering data, scanning documents
and saving,
Human resource management

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Been responsible for handling big events involving upto 1000 clients. planning and forecasting events, staffing
required , service plan, special requirements, briefings and trainings for event, managing uniforms and other
equipments, communication among various departments involved.
Conducted disciplinary meeting along with HR manager for staff member, arranging all documents, proofs,
reasoning beforehand. Meeting resulting in written warning to ensure improvement.
Employee relations

Handled various disputes and employee concerns effectively with respect and empathy in the past, one to one
meetings, Interims, performance appraisals.
Career Summary
12/2014 – Date
NETWORK RAIL, Restaurant Supervisor
 Overseeing the smooth day to day running of busy breakfast and lunches of up to 500 guests in one sitting,
supervising over 10 staff members and ensuring complete guest satisfaction
 Managing a high volume of tasks on a wide range of issues regarding service operations, including updating
checklists and risk assessments
 Maintaining high levels of planning and organisation, as well as accuracy when handling duty rotas for staff
members and scheduling to achieve budgeted targets and department objectives
 Delivering comprehensive inductions to new team members in order to maximise their potential and consequently
improve their performance and efficiency
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Contributing to a pleasant and productive working space by maintaining positive relationships with team
members, quickly addressing and solving all their issues
Performing to an extremely high level even when under considerable pressure, making key strategic decisions to
support to the senior management
09/2014 – 12/2014 STAPLEFORD PARK HOTEL, Restaurant and Bar Manager
 Played a pivotal role in managing a 2 AA Rosette restaurant Grinling Gibbons and working as HOD
 Led all aspects of the day-to-day operations, including financial planning and event management
 Ensured accuracy and attention to detail whilst delivering training sessions and development meetings to ensure
the highest possible standards of service was delivered
 Demonstrated a methodical and organised approach to work at both individual and team levels, gaining experience
of leading and developing multi-discipline teams
02/2011 – 06/2014 ARMY AND NAVY CLUB, LONDON, UK, Restaurant and Bar Manager

Managed team members, cultivating an environment of high motivation and positive engagement in order to
maximise productivity

Encouraged high performance to achieve set targets while focusing on delivering outstanding customer service

Supervised the meticulous provision of services, including planning and overseeing budgets and financial plans,
and effectively coordinating with other departments

Maintained strict adherence to Health & Safety, Security and Food Hygiene standards, conducting inspections of
property and services
01/2005 – 02/2011 GRANGE HOTELS, LONDON, UK, Assistant Food and Beverage Manager

Played a pivotal role in assisting the Managing Director with the smooth day to day running of Grange St. Paul’s, a 5
star hotel with 433 rooms and an average occupancy of around 85%

Demonstrated a high level of understanding within hotel performance management, rota planning and budget
control monitoring
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Contributed to team’s professional development, writing detailed evaluation reports for the HR department
Education and Qualifications
Diploma:
Hotel Management and Catering Technology, Pusa University, Delhi
Professional Development

Food and Hygiene Safety Training Level 3

CIPD Level 3, ICS
Key Skills
IT proficiency:
Other:
Microsoft Office, including Word, Excel and PowerPoint
Emergency First Aid
REFERENCES ARE AVAILABLE ON REQUEST
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