Job Profile
Job Title
Line Manager
Direct Reports
Location
Data Governance Manager
Head of Digital
None
Wimbledon
Job Purpose
To develop, lead and deliver CIPD’s Data Governance Framework
(DGF) to improve the value and usability of its data assets.
Key Accountabilities
1. To develop and implement the DGF, outlining a strategy that demonstrates how it supports
the business objectives of the CIPD and brings value to the organisation
2. Engage and enlist support for the DGF from key stakeholders across the business,
establishing a regular communication plan to maintain interest and momentum.
3. Lead and mentor a virtual matrix team of Data Stewards who are personally accountable for
ensuring the improvement of data capture and quality. Accountable for specific activities
and processes required to support Data Stewardship responsibilities, ensuring accountability
for data is understood and the required documentation and procedures are in place.
4. Ensure compliance with the agreed data capture and quality standards across the CIPD,
through regular monitoring and liaison with business groups.
5. Identify and negotiate business rules and system changes to improve, maintain and enhance
data quality. Plan and oversee the implementation of data capture and cleansing activities,
adhering to CIPD’s risk, change and service management frameworks.
6. Develop targets for achievable data quality standards, and define measurements and
metrics that monitor and demonstrate the business value of DGF initiatives. Develop and
deliver regular reports on data quality levels and DGF progress.
7. Create and deliver data governance training, education and awareness events and materials
to educate staff and promote a culture of effective data management.
8. Motivate, encourage and guide colleagues to adhere to best practice during their day to day
activities. Act as a source of advice on data quality best practice where appropriate.
9. Establish a representative role for DGF for both project and business activity planning.
Ensure that DGF requirements are built into business processes, change programmes and
projects, and thereby ensure mutual benefits to both the DGF and these initiatives.
10. Work with our legal & Governance team to ensure that regulatory and statutory
requirements are considered and built into data governance processes and procedures.
Accountable for evaluating the risk and mitigation for any gaps in compliance, and proposing
a remediation plan.
11. Ensure that the DGF continues to evolve in line with changing business priorities and
objectives. Maintain a good understanding of the industry including best practice guidelines,
technology developments, and models and frameworks from external bodies.
Nature and Scope
CIPD is driving the improvement of its data through the development and implementation of a
comprehensive Data Governance Framework (DGF). The DGF has five primary objectives:





To ensure that data strategies and improvements fully align with CIPD’s current and future
business drivers and goals
To ensure that all critical data and information is clearly owned by named individuals who
have direct responsibility for improving its value
To drive up the quality of data to ensure it is fit for business purpose
To ensure data improvements deliver measurable business benefits by contributing to
revenue improvement, supporting operational efficiencies, and ensuring compliance with
legal & regulatory requirements
To help develop an organisational culture where all people value data as a business asset
and have the skills and expertise to contribute to its continuous improvement
The Head of Data Governance’s central purpose is to lead the delivery of these objectives. As this is a
new role for CIPD, the post holder will have the opportunity to shape and lead the DGF, beginning
with the design and introduction of the framework itself. Change and risk management is an
essential part of this role, as well as critical thinking and problem solving.
The first six months of this role will see the post holder implement the framework across the
business, and initiate a program of data quality enhancement and control. Going forward, this role
will measure and manage the DGF programme, leading and motivating a team of Data Stewards to
achieve improvements in data capture, quality and standards.
This role is seen as critical to the success and viability of the DGF. As such, it requires an individual
who is highly motivated, self-reliant and who has a proven track record of successful change
management within a significant organisation. Excellent influencing and negotiation skills are
required, and experience of creating informative and engaging communication plans would be an
advantage.
Finally, the post holder must have extensive knowledge and experience of the methods and
technologies that support and underpin data management improvement and data governance. They
will need to consult with and advise relevant stakeholders to determine an acceptable balance of
service, governance and risk that will deliver desired outcomes.
Primary Contacts


Internal: ISS department, business users, heads of departments, stakeholder groups
External: suppliers, contractors and developers
Dimensions




Financial: N/A
Staff: N/A
Other: N/A
KPI:
o Assessment of feedback from users
o Volume of outstanding data governance issues
o Achieving and maintaining satisfactory data assessment scoring levels
Knowledge, qualifications and experience
Essential
 Proven and successful track record in data governance and associated data management
principles and practices
 Broad knowledge of data management methods and tools, with specific expertise in data
governance & data quality approaches and technologies
 Practical working knowledge of the Data Protection Act
 Proactive, analytical approach to problem solving, with strong attention to detail
 First class influencing and negotiating skills
 Good communication and stakeholder management skills, including being able to
demonstrate the use of various techniques depending on the audience and communicate
difficult, technical concepts to a business audience
 Keen interest in Data Governance philosophies, approaches, and techniques
 Ability to work in matrixed environments and to build and sustain collaborative working
relationships
Desirable
 Proven project management skills and experience
 An understanding of SQL server, preferably SQL Server 2008 R2, and Management Studio
 Experience with one or more specific data quality tools (SAS or Dataflux preferred)
 A professional qualification in data management, for example CDMP (Certified Data
Management Professional), IQCP (Information Quality Certified Professional), the IDM
Award in Data Management, etc.
 Educated to degree level in a relevant discipline
Note: This job profile is aimed at describing the core output that should be achieved in this role. It is
not intended to include specific tasks, temporary activities or projects. This generic approach in
writing overall purpose and accountabilities supports focus on key outputs and flexibility in a
changing context. Specific results to deliver each year in your role based on your job profile are listed
in your individual objectives.
You are required to demonstrate appropriate levels of competence and behaviours against CIPD’s
values and core competencies. Full details of our values and competencies are listed on our website:
http://www.cipd.co.uk/cipd-hr-profession/jobs/living-our-values.aspx