NZQA registered unit standard
26471 version 1
Page 1 of 4
Title
Demonstrate knowledge of and prepare quotes for specialist travel
products outside New Zealand
Level
4
Credits
3
Purpose
People credited with this unit standard are able to demonstrate
knowledge of specialist travel products outside New Zealand;
and establish customer requirements, source information, and
prepare a quote for a specialist travel product outside New
Zealand.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Specialist travel product refers to products which are often represented by a general
sales agent (GSA) or require the consultant to go direct to the supplier. Examples of
specialist travel product includes but is not limited to – canal boats, cycle tours, villa
stays, small ships and/or postal boats, Antarctica expeditions, Orient Express, Tim
Round tours, Bill Peach journeys.
Product refers to products and/or services.
Suppliers, in the context of this unit standard, may include wholesalers, GSAs and/or
direct suppliers.
2
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training provider environment if simulated
workplace conditions are able to be provided that reflect the standards of a travel
industry workplace.
3
Recommended texts for this unit standard are the ServiceIQ training resources. A list
of resources can be obtained from ServiceIQ, PO Box 25522, Wellington 6146, or by
telephone on 0800 868 636, or available at http://www.serviceiq.org.nz.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26471 version 1
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of specialist travel products outside New Zealand.
Evidence requirements
1.1
Specialist travel products are identified and described in accordance with
supplier information.
Range
1.2
Suppliers of specialist travel products are identified in accordance with travel
industry workplace policies and procedures.
Range
1.3
evidence is required for four different specialist travel products.
evidence is required for the four different specialist travel products
identified in evidence requirement 1.1.
The uniqueness of specialist travel products are explained in accordance with
supplier information.
Range
may include but is not limited to – special features, exclusivity due
to restricted numbers and/or departures, services, facilities;
evidence is required for the four different specialist travel products
identified in evidence requirement 1.1.
1.4
Advantages and/or disadvantages of specialist travel products are explained in
accordance with supplier information.
1.5
Any special conditions related to specialist travel products are explained in
accordance with supplier requirements and travel industry workplace policies
and procedures.
Range
1.6
Any additional information is explained in accordance with supplier information
and travel industry workplace policies and procedures.
Range
1.7
may include but is not limited to – self operated or assisted, level
of fitness, types of clothing, volunteer, insurance, equipment.
may include but is not limited to – getting to the start point of a
tour, arranging to pick up keys, passport and visa requirements,
health and safety recommendations.
Payment terms and conditions are explained in terms of their significance in
retaining reservations.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26471 version 1
Page 3 of 4
Outcome 2
Establish customer requirements, source information, and prepare a quote for a specialist
travel product outside New Zealand.
Evidence requirements
2.1
Information obtained from the customer enables their needs, preferences, and
expectations to be determined in relation to a specialist travel product.
Range
examples of needs – low-cost, upmarket, special meals;
examples of preferences – tour company, mode of travel,
accommodation standard;
examples of expectations – to experience another culture, to
experience something unique, level of service, personal
achievement and/or goal.
2.2
Customer is advised of any specialist travel product(s) that would match their
needs, preferences, and expectations in accordance with travel industry
workplace policies and procedures.
2.3
Specialist travel product information is sourced and a quote is prepared in
accordance with customer requirements and travel industry workplace policies
and procedures.
2.4
The quote and any special conditions and/or additional information are
explained to the customer in accordance with supplier requirements and travel
industry workplace policies and procedures.
2.5
Terms and conditions are explained to the customer in accordance with supplier
procedures and travel industry workplace policies and procedures.
Range
payment conditions, reservation conditions, cancellation policy,
insurance.
Status and review information
Registration date
16 July 2010
Date version published
16 July 2010
Planned review date
31 December 2015
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
26471 version 1
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016