NZQA registered unit standard
18206 version 2
Page 1 of 4
Title
Demonstrate knowledge of and process reservations for coach and
overland tours operating outside New Zealand
Level
4
Credits
6
Purpose
People credited with this unit standard are able to: demonstrate
knowledge of coach and overland tours operating outside New
Zealand; establish customer requirements, source information,
and prepare, compare, and explain quotes; and complete a
reservation for a coach and/or overland tour operating outside
New Zealand.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
Special features refer to a coach tour or an overland tour provider’s point of
difference. Examples may include but are not limited to – vehicle type and
specifications, itinerary, optional excursions.
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Suppliers, in the context of this unit standard, may include wholesalers, general sales
agents and/or direct suppliers.
Overland tours refer to scheduled tours that are usually adventure tours and take
place in a truck and/or similar vehicle using camping grounds, backpacker lodges
and/or the outdoors for accommodation.
2
This unit standard may be assessed against in a travel industry workplace when
appropriate situations arise, or in a training environment if simulated workplace
conditions are able to be provided that reflect the standards of a travel industry
workplace.
3
Recommended texts for this unit standard; ServiceIQ training resources. A list of
resources can be obtained from ServiceIQ, PO Box 25522, Wellington 6146, or by
telephone on 0800 868 636, or available at http://www.serviceiq.org.nz.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
18206 version 2
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of coach tours operating outside New Zealand.
Evidence requirements
1.1
Coach tour providers are identified in terms of the regions in which they
operate.
Range
1.2
Coach tour providers are identified and compared, and comparisons explained
in terms of their special features, and the services and facilities they offer.
Range
1.3
evidence is required for three coach tour providers.
evidence is required for a minimum of two coach tour providers.
Coach tour terminology and/or abbreviations are explained in accordance with
supplier information and travel industry usage.
Range
may include but are not limited to – single supplement, pre-tour,
post-tour, reverse itinerary, v.v, meal plans, escorted, tipping, tour
director, local guide, visit, view, see;
evidence is required for five in total.
Outcome 2
Demonstrate knowledge of overland tours operating outside New Zealand.
Evidence requirements
2.1
Overland tour providers are identified in terms of the regions in which they
operate.
Range
2.2
Overland tour providers are identified and compared, and comparisons
explained in terms of their special features, and the services and facilities they
offer.
Range
2.3
evidence is required for two overland tour providers.
evidence is required for a minimum of two overland tour providers.
Overland tour terminology and/or abbreviations are explained in accordance
with supplier information and travel industry usage.
Range
ServiceIQ
SSB Code 9068
may include but are not limited to – food kitty, local payment, local
guide, tour leader, driver, special interest, group, optional extras,
single supplement;
evidence is required for five in total.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
18206 version 2
Page 3 of 4
Outcome 3
Establish customer requirements, source information, and prepare, compare, and explain
quotes for coach tours and overland tours operating outside New Zealand.
Evidence requirements
3.1
Information is obtained from the customer to determine the customer’s needs,
preferences, and expectations.
Range
3.2
Information is sourced and quotes are prepared and comparisons made, in
accordance with the planned itinerary, the customer’s needs, preferences, and
expectations, and travel industry workplace policies and procedures.
Range
3.3
evidence is required for two different quotes.
Quotes, inclusions, and exclusions are explained to the customer in accordance
with travel industry workplace policies and procedures.
Range
3.4
information may include but is not limited to – purpose of trip,
duration, departure date, expectations and interests, preferred
places to visit, budget, services and facilities, special services
required, age.
inclusions and exclusions may include but are not limited to –
meals, entry fees, visas, tipping.
Terms and conditions are explained to customers in accordance with supplier’s
procedures and travel industry workplace policies and procedures.
Range
payment conditions, reservation conditions, cancellation policy.
Outcome 4
Complete a reservation for a coach tour and/or an overland tour operating outside New
Zealand.
Evidence requirements
4.1
The reservation is made in accordance with customer’s requirements, supplier’s
procedures, and travel industry workplace policies and procedures.
Status and review information
Registration date
16 July 2010
Date version published
16 July 2010
Planned review date
31 December 2015
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
18206 version 2
Page 4 of 4
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016