25193 version 1
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Demonstrate knowledge of ground terminology and products used in
the travel industry
Level
3
Credits
4
Purpose
People credited with this unit standard are able to demonstrate knowledge of:
accommodation terminology, systems, and products used in the travel
industry; land transport terminology and products used in the travel industry;
and water transport terminology and products used in the travel industry.
Subfield
Tourism
Domain
Travel
Status
Registered
Status date
17 October 2008
Date version published
17 October 2008
Planned review date
31 December 2013
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
For the purpose of this unit standard land transport operators and water transport
operators must be those which operate outside of New Zealand. New Zealand could
be included as one of the world regions in which they operate.
2
Definitions
Ground products refers to accommodation, land transport, and water transport.
Products refers to products and/or services.
 New Zealand Qualifications Authority 2016
25193 version 1
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3
Recommended texts for this unit standard are the ServiceIQ training resources. A list
of these and an order form can be obtained from ServiceIQ, PO Box 25522,
Wellington 6146, or by telephone on 0800 868 636, or available at
http://www.serviceiq.org.nz.
Elements and performance criteria
Element 1
Demonstrate knowledge of accommodation terminology, systems, and products used in
the travel industry.
Performance criteria
1.1
Terms and phrases relating to accommodation are explained in accordance
with travel industry usage.
Range
1.2
may include but is not limited to – room type, room configuration,
adjoining room, interconnecting room, rollaway, 6.00 pm release,
check in, check out, rack rate, twin share, run of house, meal plan,
full board, half board;
evidence is required for six.
Acronyms and abbreviations relating to accommodation are explained in
accordance with travel industry usage.
Range
may include but is not limited to – CBD, STD, SGL, DBL, TWN,
TRP, ECI, LCO, ROH;
evidence is required for six.
1.3
Accommodation grading systems are explained in accordance with travel
industry usage.
1.4
The allotment and free sell systems are explained in terms of their function in
accommodation reservations.
1.5
Accommodation chains and/or consortiums are identified in terms of world
regions in which they are represented.
Range
1.6
evidence is required for four chains and/or consortiums.
Types of accommodation are identified and described in terms of customer
type, price range, and the services, and facilities they offer.
Range
evidence is required for six different types of accommodation.
 New Zealand Qualifications Authority 2016
25193 version 1
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Element 2
Demonstrate knowledge of land transport terminology and products used in the travel
industry.
Performance criteria
2.1
Terms and phrases relating to land transport are explained in accordance with
travel industry usage.
Range
2.2
Acronyms and abbreviations relating to land transport are explained in
accordance with travel industry usage.
Range
2.3
may include but is not limited to – unlimited kilometres, excess,
tour director, optional excursion, local guide, food kitty, fully
inclusive tour, tipping, transfer, meal plan;
evidence is required for four.
may include but is not limited to – CDW, LDW, PAI, v.v, P/U, D/O;
evidence is required for four.
Land transport operators and the world regions in which they are represented
are identified, and products they offer are described in accordance with travel
industry usage.
Range
land transport includes but is not limited to – rental cars, motor
homes, coach tours, overland tours, long distance rail, long
distance coach services;
evidence is required for two different operators for each.
Element 3
Demonstrate knowledge of water transport terminology and products used in the travel
industry.
Performance criteria
3.1
Terms and phrases relating to water transport are explained in accordance with
travel industry usage.
Range
3.2
may include but is not limited to – berth, embarkation,
disembarkation, inside cabin, outside cabin, stateroom, gratuities;
evidence is required for four.
Water transport operators and the world regions in which they are represented
are identified, and products they offer are described in accordance with travel
industry usage.
Range
water transport includes but is not limited to – cruises, ferries;
evidence is required for two different operators for each.
 New Zealand Qualifications Authority 2016
25193 version 1
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016