NZQA registered unit standard
2893 version 5
Page 1 of 3
Title
Provide Māori culturally sensitive reception services
Level
2
Credits
2
Purpose
People credited with this unit standard are able to demonstrate:
knowledge of the receptionist role in terms of tikanga relating to
manaaki manuhiri; demonstrate skills in te reo Māori when
answering the telephone and for use in the reception area.
Classification
Māori Business and Management > Māori Office Systems
Available grade
Achieved
Explanatory notes
1
Tikanga is related to the local iwi and/or hapū interpretation and will be developed by
way of consultation with local iwi and/or hapū. Evidence of the outcomes in this unit
standard must accord with local interpretations.
2
Definitions
Manuhiri are visitors either as an individual or as a group.
Manaakitanga, or providing hospitality, is a fundamental practice which has a range
of applications. An associated aspect is the concept of tiaki or caring for others.
Tangata whenua refers to workers or interested parties from within the organisation
who have a vested interest in tikanga.
3
When dealing with manuhiri, personal presentation (including personal hygiene) will
be of a standard that meets the organisation’s requirements at all times.
4
The context of this unit standard is limited to local rohe or takiwā. Where local rohe
are also occupied by a number of other iwi and/or hapū, the tangata whenua or mana
whenua view will take precedence.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the receptionist role in terms of tikanga relating to manaaki
manuhiri.
Evidence requirements
1.1
Tangata whenua are consulted in the establishment of processes for tikanga
relating to manaaki manuhiri.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2893 version 5
Page 2 of 3
1.2
Exercising cultural values and expectations are identified and explained in
accordance with tikanga.
1.3
Manuhiri needs are identified and the practice of manaakitanga is implemented
in accordance with tikanga and the organisation’s requirements.
Outcome 2
Demonstrate skills in te reo Māori when answering the telephone.
Evidence requirements
2.1
Appropriate te reo Māori is used on the telephone when greeting and
farewelling callers.
Outcome 3
Demonstrate skills in te reo Māori for use in the reception area.
Evidence requirements
3.1
Appropriate te reo Māori is used in the reception area when greeting and
farewelling manuhiri.
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
23 July 1996
31 December 2012
Revision
2
7 September 1999
31 December 2012
Review
3
25 October 2002
31 December 2012
Review
4
9 December 2010
31 December 2017
Rollover and
Revision
5
20 August 2015
N/A
Consent and Moderation Requirements (CMR) reference
0113
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
2893 version 5
Page 3 of 3
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA Māori Qualifications Services mqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA Māori Qualifications Services
SSB Code 194
 New Zealand Qualifications Authority 2016