19031
28-Jun-16
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LOGISTICS OPERATIONS
Manage distribution centre operations in
a logistics operation
level:
5
credit:
8
planned review date:
February 2004
sub-field:
Logistics
purpose:
People credited with this unit standard are able to: establish
information systems to control distribution centre operations;
control distribution centre operations; and maintain
distribution centre equipment.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation (Incorporated).
special notes:
1
Definitions
Organisational procedures refer to formally documented
instructions in the workplace which are available to
candidates, providers, and assessors.
A distribution centre is a facility where customer orders
are processed and normally includes the facility to
store, although product does not necessarily go into
storage.
 New Zealand Qualifications Authority 2016
19031
28-Jun-16
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LOGISTICS OPERATIONS
Manage distribution centre operations in
a logistics operation
2
A logistics operation may form part of an organisation’s
activities or it may constitute a complete organisation.
Elements and Performance Criteria
element 1
Establish information systems to control distribution centre operations.
performance criteria
1.1
Information systems required to manage distribution centre operations are
identified in terms of financial and operational data requirements.
1.2
Information to monitor distribution centre operations is identified in terms of
distribution centre operational requirements.
1.3
Information systems for managing distribution centre operations are evaluated
against identified information needs and current system capabilities, and any
modifications to systems are identified.
1.4
Systems implemented to control distribution centre operations are cost-effective
in terms of labour, equipment, and effectiveness of operation.
1.5
Incidents which are symptomatic of problems with information flow and
distribution centre operational systems are identified, the causes explained, and
remedial action recommended.
Range:
one incident each for - inwards goods, outwards goods, put-away,
storage, order picking, packing, holding.
 New Zealand Qualifications Authority 2016
19031
28-Jun-16
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LOGISTICS OPERATIONS
Manage distribution centre operations in
a logistics operation
element 2
Control distribution centre operations.
performance criteria
2.1
Condition of products is maintained in accordance with product, legal, and
organisational requirements.
Range:
may include but is not limited to - dangerous goods, edible and/or
refrigerated product, products requiring special security, shelf-life
limitations.
2.2
Work output is evaluated for compliance with organisational standards, and any
remedial action implemented includes staff training.
2.3
Processing and checking of orders meets legal, organisational, and product
requirements.
2.4
Daily operations schedules are analysed to determine inefficiencies and
pressure points in operations and remedial action is implemented as required.
2.5
Documentation is maintained in accordance with legal and organisational
requirements.
2.6
Staff training meets organisational requirements.
element 3
Maintain distribution centre equipment.
performance criteria
3.1
Maintenance schedules for distribution centre equipment comply with
manufacturers’ instructions and/or organisational requirements for general
maintenance.
 New Zealand Qualifications Authority 2016
19031
28-Jun-16
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LOGISTICS OPERATIONS
Manage distribution centre operations in
a logistics operation
3.2
Resources are allocated to maintain services required during the planned
maintenance of equipment.
3.3
Contingency plans are developed for situations which are abnormal for the
organisation.
3.4
Equipment and parts replacements are monitored and remedial action identified
for any misuse or abuse of equipment.
Comments to:
NZ Motor Industry Training Organisation (Incorporated)
Unit Standard Revision
PO Box 10803
Wellington 10803
by February 2004.
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0092]
 New Zealand Qualifications Authority 2016