20082 version 2
Page 1 of 4
Carry out non-urgent courier operations
Level
3
Credits
10
Purpose
This unit standard is aimed at people who operate non-urgent courier runs
using light motor vehicles, including light trucks.
People credited with this unit standard are able to: prepare for a non-urgent
courier run; build a non-urgent courier run; and demonstrate care and good
conduct during non-urgent courier operations.
Subfield
Commercial Road Transport
Domain
Goods Service
Status
Registered
Status date
24 November 2003
Date version published
11 December 2009
Planned review date
31 December 2012
Entry information
Class of driver licence appropriate to the vehicle driven.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
Accreditation and Moderation Action Plan (AMAP) reference
0092
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Definitions
Operational requirements are any legal requirements, standards, codes of practice,
organisational and/or site policies and procedures, and manufacturer’s instructions
that apply to this unit standard. In addition, particular operational requirements may
be specified in performance criteria.
Non-urgent, in relation to courier operations, has the same meaning as alternative
terms fleet, hub and spoke, and same-day. Urgent, in relation to courier operations,
has the same meaning as alternative terms point to point and time critical.
 New Zealand Qualifications Authority 2016
20082 version 2
Page 2 of 4
2
The legal requirements relevant to this unit standard include:
Carriage of Goods Act 1979;
Health and Safety in Employment Act 1992;
Road User Charges Act 1977;
Transport Act 1962;
Transport (Vehicle and Driver Registration and Licensing) Act 1986;
Traffic Regulations 1976;
Land Transport (Driver Licensing) Rule 1999;
Land Transport (Road User) Rule 2004;
Land Transport Rule: Dangerous Goods 2005;
Land Transport Rule: Operator Licensing 2007;
Land Transport Rule: Work Time and Logbooks 2007.
3
Any new, amended, or replaced legal requirements, standards, codes of practice,
organisational and/or site policies and procedures, and manufacturer’s instructions
affecting this unit standard will take precedence for assessment purposes, pending
review of this unit standard.
4
Organisational and/or site policies and procedures must be accessible to candidates,
trainers, and assessors.
Elements and performance criteria
Element 1
Prepare for a non-urgent courier run.
Performance criteria
1.1
Vehicle readiness for the run is checked for compliance with operational
requirements.
Range
includes but is not limited to – vehicle registration, warrant of
fitness, fuel, tyres, cleanliness.
1.2
Telecommunications equipment serviceability is checked in accordance with
operational requirements.
1.3
Information, documents, and equipment are on-hand in accordance with
operational requirements.
Range
1.4
run description; maps; driver licence; goods service licence;
consignment notes, company stationery, safety and/or emergency
equipment; and as required by the company and needs of the run
– dangerous goods and other documentation, emergency
procedure materials.
Personal appearance and clothing are consistent with operational requirements.
 New Zealand Qualifications Authority 2016
20082 version 2
Page 3 of 4
Element 2
Build a non-urgent courier run.
Performance criteria
2.1
Consignments are dropped off at set points and documentation is completed
and processed in accordance with operational requirements.
2.2
Consignments and documents are picked up from set points and are checked
against each other and confirmed in accordance with operational requirements.
2.3
Route is modified to pick up additional consignments from clients during the
cycle without compromising times for pick-ups, drop-offs, and transfers on route
and at the hub.
2.4
Use of map/s is demonstrated in determining most efficient route and schedule.
2.5
Run is completed within the specified time, given expected conditions.
2.6
In the event of unexpected delay, relevant parties are notified and a
contingency arrangement is initiated in accordance with operational
requirements.
Element 3
Demonstrate care and good conduct during non-urgent courier operations.
Performance criteria
3.1
Driving and parking are in accordance with operational requirements and client
restrictions.
3.2
Operation and care of telecommunications equipment is in accordance with
operational requirements.
3.3
Data and/or voice information is interpreted and applied correctly, and sent
accurately and appropriately in accordance with operational requirements and
client requirements.
3.4
Any problems with goods at regular pick-up sites are dealt with in accordance
with operational requirements.
Range
3.5
condition of goods and/or packaging, potential for harm, potential
to damage other goods or be damaged.
Conduct at client sites for additional pick-ups conforms to operational
requirements.
Range
health and safety, interaction with clients, clients’ procedures such
as use of visitor’s book.
 New Zealand Qualifications Authority 2016
20082 version 2
Page 4 of 4
3.6
Checks are conducted to confirm readiness and handling requirements of
consignments from additional pick-ups, and any problems are dealt with in
accordance with operational requirements.
Range
documentation, labelling, any special conditions, condition of
goods and/or packaging, potential for harm, potential to damage
other goods or be damaged.
3.7
Moving consignments to and from the vehicle at pick-up and delivery points is
consistent with personal safety and care of goods.
3.8
Loading, positioning, and unloading of consignments are consistent with vehicle
loading capability, care and security of the goods, any dangerous goods legal
requirements, any special requirements, personal safety, and run sequence.
3.9
Critical client information is passed on to the courier company in accordance
with operational requirements.
Range
may include but is not limited to – complaints, positive feedback,
leads, change of contact information.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016