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Manage technical aspects of transport service operations
Level
6
Credits
13
Purpose
This unit standard is for people who hold management positions in the road
transport industry.
People credited with this unit standard are able to: demonstrate knowledge of
legal requirements applying to the road transport industry; and plan,
organise, and direct activities that relate to the marketing of commercial road
transport operations, the staffing of commercial road transport operations,
vehicle management, and client relationships.
Subfield
Commercial Road Transport
Domain
Commercial Road Transport Skills
Status
Registered
Status date
25 May 2007
Date version published
25 May 2007
Planned review date
31 December 2012
Entry information
Recommended: Unit 1776, Manage the transportation of
hazardous substances by road; Unit 1777, Cost a road
transport service vehicle; Unit 1778, Select a vehicle for
use in a road transport operation; or demonstrate
equivalent knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA, industry
and Land Transport NZ.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
Accreditation and Moderation Action Plan (AMAP) reference
0092
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016
1780 version 4
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Special notes
1
The legal requirements to be complied with include:
Animal Welfare Act 1999;
Carriage of Goods Act 1979;
Consumer Guarantees Act 1993;
Employment Relations Act 2000;
Hazardous Substances and New Organisms Act 1996;
Health and Safety in Employment Act 1992;
Holidays Act 2003;
Injury Prevention, Rehabilitation, and Compensation Act 2001;
Land Transport Act 1998;
Resource Management Act 1991;
Transport Act 1962;
Food Hygiene Regulations 1974;
Heavy Motor Vehicle Regulations 1974;
Land Transport Rule: Dangerous Goods 2005;
Land Transport (Driver Licensing) Rule 1999;
Land Transport (Driver Licensing) Amendment Rule 2006;
Land Transport Rule: Heavy Vehicles 2004;
Land Transport (Road User) Rule 2004.
2
Any new, amended or replacement Acts, regulations, Rules, standards, codes of
practice, or Land Transport New Zealand requirements or conditions affecting this
unit standard will take precedence for assessment purposes, pending review of this
unit standard.
Elements and performance criteria
Element 1
Demonstrate knowledge of legal requirements applying to the road transport industry.
Performance criteria
1.1
The provisions of legislation that directly affect the management of commercial
road transport operations are described.
Range
Animal Welfare Act 1999; Carriage of Goods Act 1979; Hazardous
Substances and New Organisms Act 1996, Land Transport Act
1998, Transport Act 1962; Heavy Motor Vehicle Regulations 1974;
Land Transport Rule: Dangerous Goods 2005; Land Transport
(Driver Licensing) Rule 1999; Land Transport (Driver Licensing)
Amendment Rule 2006; Land Transport Rule: Heavy Vehicles
2004; Land Transport (Road User) Rule 2004.
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1.2
The provisions of legislation that affect the management of commercial
operations are described.
Range
hygiene regulations;
legislation relating to: the consumer; occupational safety and
health; employment contracts; holidays; accident compensation;
resource management.
Element 2
Plan, organise, and direct activities that relate to the marketing of commercial road
transport operations.
Performance criteria
2.1
Administration systems are developed and maintained to identify clients,
products, origination, destination, and time constraints.
2.2
Physical and human resources are allocated to tasks so that they are completed
to client satisfaction with minimal cost to the organisation itself.
2.3
Sales and marketing staff are made aware of any unused capacity.
Range
may include personnel, vehicles.
Element 3
Plan, organise, and direct activities that relate to the staffing of commercial road transport
operations.
Performance criteria
3.1
Records of employee hours are maintained to comply with legal requirements.
3.2
Accident records are maintained to comply with legal requirements.
3.3
Staff training and evaluation systems are developed and maintained.
3.4
Operating and administrative procedures are checked to ensure that they are
carried out reliably, efficiently, and consistently by staff.
Range
3.5
order processing, complaints handling, vehicle loading and
unloading, vehicle maintenance, training, procedures for the use of
sub-contractors, inventory systems and stock control, emergency
procedures, systems for dealing with passengers with special
needs.
Standard procedures are developed and maintained for the use of radio,
telephone, computer, and paper based communications, and for recording
work-related communications.
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Element 4
Plan, organise, and direct activities that relate to vehicle management.
Performance criteria
4.1
Records of Road User Charges licences, Vehicle Registration, and Certificates
relating to the legal operation of the vehicle, are maintained to ensure that legal
requirements are met.
4.2
Vehicle maintenance records and regular maintenance schedules are
developed and maintained to ensure that vehicles are safe and efficient.
Element 5
Plan, organise, and direct activities that relate to client relationships.
Performance criteria
5.1
Client satisfaction is monitored, and a system for handling complaints is
maintained so that clients’ needs are met.
5.2
Breakages and spoilage are recorded in a manner that enables action to be
taken to prevent avoidable repetition.
5.3
Communications with clients are confidential, and unambiguous in relation to
contractual obligations.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZ Motor Industry Training Organisation (Incorporated) info@mito.org.nz if
you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016