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AUTOMOTIVE ADMINISTRATION
Carry out automotive industry personal
workplace requirements
level:
2
credit:
5
planned review date:
December 2009
sub-field:
Motor Industry
purpose:
This unit standard is for people entering into any automotive
service occupation. People credited with this unit standard
are able to follow instructions in the workplace, promote the
company image, and carry out workplace duties.
entry information:
Recommended: appropriate driver's licence for the vehicle
being driven.
accreditation option:
Evaluation of documentation by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation.
special notes:
1
Enactments and publications relevant to this unit
standard include but are not limited to Consumer Guarantees Act 1993; Employment
Relations Act 2000; Health and Safety in Employment
Act 1992; Privacy Act 1993; Resource Management Act
1991; Traffic Regulations 1976; NZ Motor Industry
Training Organisation (NZMITO) training manual
(appropriate for the occupation concerned); NZ Road
Code information can be obtained from the following
website http://www.ltsa.govt.nz/roadcode/.
2
Reference to company policy means that the standard
must comply with any policies, procedures, and
requirements of the company involved, and the ethical
codes of relevant professional management
organisations.
3
For this unit standard, it is essential that the practical
assessment evidence is obtained in the workplace
under normal workplace conditions.
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AUTOMOTIVE ADMINISTRATION
Carry out automotive industry personal
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Elements and Performance Criteria
element 1
Follow instructions in the workplace.
performance criteria
1.1
The importance of following instructions is identified.
Range:
safety, maintaining company work standards, adhering to stated
specifications, legal requirements.
1.2
The task is carried out according to the supervisor’s instructions and with due
regard to safety.
1.3
Workshop manuals, catalogues, and computer instructions are followed to
support the task carried out.
element 2
Promote the company image.
performance criteria
2.1
Courtesy is shown to others according to company policy.
2.2
The importance of the customer with respect to company business and image is
identified according to company policy.
Range:
includes but is not limited to – monetary terms, goodwill, customer
reference, communication with others, customer retention, building
up a customer base.
2.3
No damage occurs to customer's property, company property, and fellow
worker's property as a result of abuse and neglect.
2.4
The company's aims and objectives as defined by management are identified
according to company policy.
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AUTOMOTIVE ADMINISTRATION
Carry out automotive industry personal
workplace requirements
element 3
Carry out workplace duties.
performance criteria
3.1
Safe working practices are observed whenever workplace duties are carried out
according to the Health and Safety in Employment Act requirements for
employees.
3.2
The tasks to be performed are established and prioritised as agreed with the
supervisor.
3.3
The sequence of the task is planned according to workshop manual instructions
and supervisor’s instructions and/or steps listed in the appropriate NZMITO
training manual.
3.4
The task is planned so it is carried out safely within the time specified according
to manufacturer’s and supervisor's instructions and/or steps listed in the
appropriate NZMITO training manual.
3.5
How workplace operation costs are made up is identified according to company
policy.
3.6
A job card or sheet is completed that is legible and conveys accurately the work
carried out on a job.
3.7
Labour time and parts spent on a job are recorded on a time card or sheet.
3.8
Technical and/or sales information is obtained in hard copy that will enable the
task to be carried out according to the manufacturer’s specifications and/or
company policy.
Range:
3.9
manuals and/or catalogues; computer – one of – CD-R, DVD, or
internet.
Time management procedures are identified.
Range:
goal setting, prioritising, estimating time, setting deadlines,
comparing current use of time with priorities, adhering to a plan to
improve time management skills.
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AUTOMOTIVE ADMINISTRATION
Carry out automotive industry personal
workplace requirements
3.10
Automotive environmental hazards are identified and any obvious hazards
reported promptly to the supervisor.
Range:
atmospheric pollution, removal of waste products and rubbish,
disposal of used oil and coolant.
3.11
Duties are performed with due regard to the legal responsibilities of the
workplace as defined by the employment agreement and/or company policy,
and legislative requirements.
3.12
Safety requirements for vehicles and/or machines are identified and confirmed
by the supervisor.
3.13
Safe driving techniques are followed according to NZ Road Code criteria.
3.14
The principles of quality assurance are defined.
Range:
3.15
The kind of information useful for customer's files is defined according to
company policy.
Range:
3.16
adhering to the manufacturer’s specifications, replacement parts
policy, supervisory and work inspection requirements, importance
of documentation, Consumer Guarantees Act, customer
satisfaction, customer follow-up.
name, address, business and home phone numbers, vehicle
registration, Warrant of Fitness (WoF) or Certificate of Fitness
(CoF) date, work done and date, vehicle make, model, year of
manufacture.
The purpose of customer follow-up and means of achieving it are identified.
Range:
ensuring customer satisfaction, prospecting for business,
customer communication, quality control; telephone contact;
postal – friendly reminders, flyers, letters; computer action file;
adherence to the Privacy Act.
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AUTOMOTIVE ADMINISTRATION
Carry out automotive industry personal
workplace requirements
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation jlane@mito.org.nz if you wish
to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0014 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
 New Zealand Qualifications Authority 2016