NZQA registered unit standard
4884 version 7
Page 1 of 5
Title
Recruit, induct, and manage volunteers in a recreation organisation
Level
5
Purpose
Credits
6
This unit standard is intended for a person working in a
recreation facility in a supervisory or managerial role with
responsibility for managing volunteers.
People credited with this unit standard are able to: plan and
implement strategies to recruit volunteers for a specified
recreation organisation; select and appoint volunteers to
positions in a recreation organisation; induct and manage
training of volunteers in a recreation organisation; and manage
volunteers in a recreation organisation.
Classification
Recreation and Sport > Recreation and Sport - Management
Available grade
Achieved
Explanatory notes
1
Organisations may include – recreation and sports clubs, societies, and
organisations; territorial local authorities; and government agencies such as the
Department of Conservation.
2
This unit standard covers a wide range of recruitment, selection, induction, and
management processes, and calls for underpinning knowledge, understanding, and
skills in human resources and equal employment opportunities.
3
Definitions
Manaakitanga is the principle of the quality of caring, kindness, hospitality and
showing respect for others. To exhibit manaakitanga is to raise ones mana
(manaaki) through generosity.
Recreation is an activity through which leisure may be experienced and enjoyed.
Recreation involves freely chosen activities engaged in for wellbeing. Recreation
activities include: sport, fitness and health, art and crafts, outdoor pursuits, hobbies,
continuing education, ngā mahi a te rēhia, and activities with a service orientation.
Participation in recreation has individual, community, and social benefits.
Organisational requirements refer to the organisation’s policies and procedures and
include compliance with any applicable legislation, standards, and codes.
Equal Employment Opportunities principles promote equal opportunity for all persons
regardless of race, colour, sex, national origin, religion, age, disability or sexual
orientation.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4884 version 7
Page 2 of 5
Outcomes and evidence requirements
Outcome 1
Plan and implement strategies to recruit volunteers for a specified recreation organisation.
Evidence requirements
1.1
Human resource needs are identified for a specified recreation organisation.
Range
1.2
Position descriptions, person specifications, and selection criteria are developed
and documented according to the identified human resource needs of the
organisation.
Range
1.3
target areas may include – past and present membership, family,
friends and associates of past and present members, local
community and community groups, students, volunteer agencies,
people who are unemployed, service organisations.
Recruitment strategies are planned and documented to meet the identified
human resource needs of the organisation and volunteers’ motivations for
volunteering.
Range
1.6
motives, rewards, manaakitanga.
Target areas are identified from which volunteers may be recruited.
Range
1.5
position descriptions and person specifications may include but
are not limited to – details of required knowledge, skills and
attributes, responsibilities, accountability, commitment, rewards,
reimbursement of costs, uniforms or costumes, number of
positions available.
Reasons for engagement in volunteer activity are identified in relation to the
recreation organisation.
Range
1.4
needs may include but are not limited to – coaching, umpiring,
administration, catering, team support, management of events,
projects, finance, facilities, equipment, personnel, marketing,
sponsorship, technical aspects, maintenance, competitions,
teams, adult supervision, activity leaders, transport, care of
uniforms or costumes.
strategies may include – word of mouth, poster, flyer, radio
broadcast, newsletter.
Recruitment strategies are implemented as planned among identified target
areas.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4884 version 7
Page 3 of 5
Outcome 2
Select and appoint volunteers to positions in a recreation organisation.
Evidence requirements
2.1
Potential volunteers are assessed for their ability to meet the requirements of
the documented position descriptions.
Range
2.2
knowledge, skills, experience, commitment, constraints.
Potential volunteers are assessed for their suitability to the organisation.
Range
suitability relates to – personality and personal attributes,
availability, personal resources such as transport and flexible work
hours.
2.3
Volunteers are selected and matched with roles within the organisation in terms
of their skills and abilities.
2.4
Recruitment, selection, and appointment of volunteers comply with Equal
Employment Opportunities principles.
2.5
Agreements negotiated between volunteers and the organisations meet the
needs of the specified organisation and the volunteers, and are documented in
accordance with organisational requirements.
Range
2.6
agreements may include – requirements of position description,
volunteer's motives and constraints, provision of rewards for
involvement, reimbursement of costs.
Non-selected candidates receive acknowledgement and are notified of nonselection in accordance with organisational requirements.
Outcome 3
Induct and manage training of volunteers in a recreation organisation.
Evidence requirements
3.1
Information relating to specified organisation is communicated to volunteers in
accordance with organisational requirements.
Range
3.2
information may include – communication pathways, support
networks, administration procedures, legal requirements of the
organisation and implications for individuals, safety procedures,
social norms, organisation’s culture, access to resources, facilities.
Volunteers are introduced to support people within the organisation, and the
roles of support people are explained, in accordance with organisational
requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
4884 version 7
Page 4 of 5
3.3
Activity details and requirements for the volunteer positions are explained to
volunteers according to documented position descriptions and in accordance
with organisational requirements.
3.4
Performance objectives and review procedures are identified and
communicated in writing to volunteers in accordance with organisational
requirements.
3.5
The training needs of volunteers are assessed in relation to the requirements of
the position description and performance objectives and in accordance with
organisational requirements.
3.6
Training is organised to meet the volunteers' assessed needs and in
accordance with organisational requirements.
Outcome 4
Manage volunteers in a recreation organisation.
Evidence requirements
4.1
Volunteers are supervised according to documented position descriptions and
task details in accordance with organisational requirements.
4.2
Performance management of volunteers is implemented according to the
organisation's human resource management plan.
Range
performance management may include – ongoing supervision and
feedback, acknowledgement of work, awards, rewards,
opportunities to use own initiative, team work, new challenges,
non-performance, disciplinary procedures.
4.3
Strategies are developed and implemented for rewarding and/or acknowledging
volunteers according to the organisation's human resource management plan.
4.4
Support and further training are provided according to results of performance
reviews and in accordance with organisational requirements.
4.5
Feedback on position descriptions, agreements, and performance review
results is sought from volunteers in accordance with organisational
requirements.
Range
4.6
feedback relates to – workload, commitment, satisfaction with
tasks, satisfaction with rewards, changes in motivation,
perceptions of the organisation and its management, supervision.
Changes to position descriptions and/or agreements are implemented in
accordance with organisational requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
4884 version 7
Page 5 of 5
31 December 2012
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
29 June 1995
31 December 2012
Revision
2
24 July 1996
31 December 2012
Revision
3
19 February 1998
31 December 2012
Revision
4
14 February 2000
31 December 2012
Review
5
22 January 2002
31 December 2012
Review
6
12 February 2010
31 December 2012
Rollover and
Revision
7
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0099
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact Skills Active Aotearoa Limited info@skillsactive.org.nz if you wish to
suggest changes to the content of this unit standard.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016