Qualification details
Title
New Zealand Certificate in Aviation (Flight Attendants) (Level 4) with an
optional strand in Airline Specific Operational Flight Attending
Version
1
Qualification type
Certificate
Level
4
Credits
60 (95 with optional strand)
NZSCED
031505 Engineering and Related Technologies > Aerospace
Engineering and Technology > Aircraft Operation
Qualification developer
ServiceIQ
Next review
December 2020
Approval date
June 2015
Strategic purpose statement
The purpose of this qualification is to provide the airline sector of
the aviation industry with individuals who have attained sufficient
operational skills and knowledge to provide safe, secure and
customer-friendly in-flight services, for domestic and/or
international flights in either a commercial or non-commercial
organisation.
Graduates will be equipped with a comprehensive set of skills
relating to aviation safety and security, and customer service.
Their applied skills and knowledge will involve working under
broad guidance, and they may also have some responsibility for
the performance of others.
The optional strand in Airline Specific Operational Flight
Attending recognises the airline-specific knowledge and skills
acquired whilst performing all the duties required of a flight
attendant on operational flights.
Outcome Statement
Graduate profile
Qualification Reference 2881
© New Zealand Qualifications Authority 2015
Graduates of this qualification will be able to:
-
apply the principles of aviation safety and security in preflight preparation and in providing passenger care in an
aircraft
-
apply the principles of aviation customer service in attending
to passenger needs in-flight
Graduates of the optional strand in Airline Specific Operational
Flight Attending will be recognised as gaining the specialised
knowledge, skills, and practices required to:
-
apply airline-specific operational knowledge and skills in
carrying out flight attending duties before, during, and after a
flight
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Education pathway
This qualification can provide a pathway to other training
opportunities with an airline. Holders of this qualification may
progress onto specific aircraft type ratings for which a number of
training opportunities are available, or into a supervisory or
management role within flight attending, for which a range of
management qualifications and/or training opportunities are
available, depending on the needs and aspirations of the
organisation and the individual. These could include New
Zealand qualifications on the New Zealand Qualifications
Framework (NZQF) and/or in-house training for flight attending
leadership roles.
This qualification may also pathway on to the New Zealand
Diploma in Tourism and Travel (Level 5) [Ref: 2206].
Employment pathway
Graduates of this qualification will have the skills and knowledge
to work as flight attendants. They may be involved with
passenger handling for multiple aircraft types of varying sizes.
With the appropriate skills, knowledge, experience, and training,
holders may progress to become a purser, or a flight service
manager.
Qualification specifications
Qualification award
This qualification is awarded by the accredited provider. The
formal certification document will include the NZQF logo, and the
logo of any tertiary education organisation offering a programme
of training leading to the award of this qualification. The
ServiceIQ logo may only be included if explicitly approved by
ServiceIQ.
Evidence requirements for
assuring consistency
All tertiary education organisations either arranging training or
delivering programmes that lead to the award of the qualification
are required to participate in a consistency process scheduled by
NZQA.
Further information can be found on the NZQA website.
Evidence associated with achievement of qualification outcomes
will include the following:
-
Minimum standard of
achievement and standards for
grade endorsements
Qualification Reference 2881
© New Zealand Qualifications Authority 2015
Employer surveys to determine if graduates of the
qualification meet the graduate profile outcomes.
Evidence of effective processes to ensure programmes
continue to meet current industry needs.
A range of workplace evidence demonstrating that graduates
meet the graduate profile outcomes.
Any other relevant evidence as appropriate.
Achieved
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Other requirements for the
qualification (including regulatory
body or legislative requirements)
-
Must be able to gain a passport without restrictions
-
Be 18 years old or older upon completion of the
qualification due to the requirements of the Sale and
Supply of Alcohol Act (2012) or international equivalent
-
Must be able to meet the relevant aviation regulatory
authority, Civil Aviation Authority (CAA), or New Zealand
Defence Force (NZDF) security vetting standards
General conditions for the programme leading to the qualification
General conditions for
programme
To achieve this qualification trainees must at all times comply
with aviation regulations applicable to Flight Attendants.
The core qualification may be achieved entirely under simulated
conditions in a fully operational cabin trainer suitable for all
aspects of flight attendant training.
Airline Specific Operational Flight Attending optional strand
Evidence for the optional strand in Airline Specific Operational
Flight Attending must be obtained on operational flights in an
aircraft suitable for all aspects of flight attendant training in
accordance with the relevant aviation regulatory authority, such
as CAA Rules 121.573 and 121.575 and/or 125.569 and
125.571, or New Zealand Defence Force Policy.
Conditions relating to the Graduate profile
Qualification outcomes
Conditions
1
Programmes must include:
Apply the principles of aviation
safety and security in pre-flight
preparation and in providing
passenger care in an aircraft
40 credits
The ability to manage normal in-flight operations; respond to
aircraft and passenger emergencies; manage passengers during
aircraft emergencies; and knowledge of aviation medical
treatment.
Recommended unit standards:
9244
9245
21843
21844
21845
21846
25453
25454
25457
Qualification Reference 2881
© New Zealand Qualifications Authority 2015
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2
Apply the principles of aviation
customer service in attending
to passenger needs in-flight
20 credits
Programmes must include:
customer service requirements relevant to an airline.
Recommended unit standards:
21840
21841
21842
25455
25456
4646
16705
1987
18227
21834
Airline Specific Operational Flight Attending optional strand
3
Apply airline-specific
operational knowledge and
skills in carrying out flight
attending duties before, during,
and after a flight
35 credits
Evidence for the optional strand in Airline Specific Operational
Flight Attending must be obtained on operational flights in an
aircraft suitable for all aspects of flight attendant training in
accordance with the relevant aviation regulatory authority.
Programmes must include the following standard:
28390
Transition information
Replacement information
This qualification replaced the National Certificate in Aviation
(Flight Attendants) (Level 4) [Ref: 1193]
As this qualification is different in design and content to the replaced National qualification, it is the
industry and SSB's preference and recommendation for students/trainees to enter into programmes
leading to the new qualification.
Students/trainees currently enrolled in programmes leading to the replaced qualification may either
complete the requirements by 31 December 2020, or transfer to the new qualification.
The last date for entry into programmes leading to the replaced qualification is 31 December 2018. The
last date of assessment of the replaced qualification is 31 December 2020 at which time it will be
designated as discontinued.
Qualification Reference 2881
© New Zealand Qualifications Authority 2015
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