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National Certificate in Retail (Level 2)
Level
2
Credits
42
This qualification has been reviewed. The last date to meet the requirements is 31
December 2018.
Transition Arrangements
This qualification has been replaced by the New Zealand Certificate in Retail (Customer
Service and Sales Support) (Level 2) [Ref: 2234]. People currently working towards this
replaced qualification may either complete the requirements by December 2018 or transfer
their results to the replacement qualification.
After 31 December 2016 all new trainees will be enrolled in programmes leading to the
replacement qualification.
For detailed information see Review Summaries on the NZQA website.
NZQF National Qualification Registration Information
Process
Registration
Revision
Review
Revision
Review
Revision
Review
Version
1
2
3
4
5
6
7
Date
December 2002
December 2003
June 2006
February 2008
July 2011
February 2013
December 2013
Last Date for Assessment
December 2007
December 2008
December 2009
December 2013
December 2013
December 2018
December 2018
Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
ServiceIQ
SSB Code 9068
0800 863 693
04 817 5399
intel@serviceiq.org.nz
http://www.serviceiq.org.nz
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National Certificate in Retail (Level 2)
Level
2
Credits
42
Purpose
This is an entry-level qualification for people who are working or intending to work in the
retail industry. This qualification is designed for completion in the workplace.
This qualification recognises that the holder has the skills to provide basic customer
service and demonstrate knowledge of health and safety practice, routine calculations,
products, and legislation applicable to sale of goods and services. In addition, the holder
will be able to demonstrate a range of skills through the elective unit standards including
selling, merchandising, stock control and data entry. The elective may also include the
recognition of skills related to specific types of retailers, enabling the qualification to be
tailored to meet the particular demands of different types of retailing.
This qualification leads to the National Certificate in Retail (Level 3), which leads to the
National Certificate in Retail (Level 4) [Ref: 0995].
Special Notes
People in the workforce may have demonstrated competence in the outcomes specified in
individual standards in this qualification. These candidates should seek recognition of their
current competence wherever it is relevant to this qualification.
Recognition of current competence must be carried out by accredited providers or
registered workplace assessors in accordance with NZQA guidelines.
Credit Range
Level 1 credits
Level 2 credits
Level 3 or above credits
Minimum totals
ServiceIQ
SSB Code 9068
Compulsory
2
26
28
Elective
0-14
0-14
14
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Requirements for Award of Qualification
Award of NZQF National Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided on the New Zealand Qualifications
Authority (NZQA) website: http://www.nzqa.govt.nz/qualifications-standards/standards/standards-exclusionlist/.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 14 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
17593
Apply safe work practices in the workplace
2
4
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID
Title
Level
Credit
11941
11968
11974
19583
24997
Establish and maintain positive customer service
interactions
Demonstrate and integrate knowledge of legislation
applicable to sale of goods and services
Participate in a team in a retail or distribution
environment
Demonstrate knowledge of products in a retail or
distribution environment
Demonstrate knowledge of theft and fraud in a retail or
distribution environment
2
2
2
4
2
4
2
4
2
5
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
62
64
Maintain personal presentation and a positive attitude in 2
a workplace involving customer contact
Perform calculations for the workplace
1
ServiceIQ
SSB Code 9068
Credit
3
2
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Elective
A minimum of 14 credits at Level 2 or above
Business > Business Administration > Business Information Processing
ID
Title
Level
111
Use a word processor to produce documents for a
business or organisation
2
Service Sector > Service Sector Skills > Service Sector - Core Skills
ID
Title
Level
Credit
5
Credit
57
Provide customer service
2
2
376
Employ customer service techniques to accommodate
customer behavioural styles in a workplace
3
2
Field
Subfield
Domain
Service Sector
Retail, Distribution, and
Sales
Any
Transition Arrangements
Version 7
Version 7 was issued to indicate that it was reviewed and replaced.
Previous versions of the qualification
Version 6 was issued after a revision to correct a deficiency in credits in the previous
version, which provided only 38 credits at the level of the qualification.
Changes to structure and content
 Credits required for Elective increased from 12 to 14 at Level 2 or above.
 The number of credits required for the qualification was increased from 40 to 42.
All new trainees will be enrolled in programmes leading to the new version of the
qualification. People currently working towards version 5 of this qualification may
complete that version or transfer their results to version 6, which requires achievement of
an extra 2 credits from the Elective.
This qualification contains a standard that replaced an earlier standard. For the purposes
of this qualification, people who have gained credit for the expiring standard are exempt
from the requirement to gain credit for the replacement standard – see table below.
Credit for
Exempt from
11970
24997
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This qualification contains classifications that replaced lapsed or lapsing classifications.
For the purposes of this qualification, people who have gained credit for standards in the
lapsed classifications may continue to use those credits to meet the qualification
requirements.
Standards from
Are treated as Standards from
Service Sector > Distribution
Service Sector > Retail, Distribution, and
Sales
Service Sector > Retail, Distribution, and
Sales
Service Sector > Retail, Distribution, and
Sales
Service Sector > Retail, Distribution, and
Sales
Service Sector > Retail, Distribution, and
Sales
Service Sector > Retail and Wholesale
Service Sector > Service Sector Skills >
Selling Skills
Service Sector > Service Sector Skills >
Service Sector - Core Skills
Service Sector > Service Sector Skills >
Service Sector Skills
It is anticipated that no existing trainees will be disadvantaged by these transition
arrangements. Any person who feels they have been disadvantaged should contact the
Service IQ at the address below. Appeals will be considered on a case-by-case basis.
Version 5 was issued following a review to ensure the qualification was current and fit for
purpose as an entry qualification for the retail industry.
Version 4 was revised and issued to take account of the review of Occupational Health
and Safety unit standard 497. The Elective requirement has been amended to keep the
qualification total at 50 credits.
Version 3 was issued to focus strongly on retail skills and knowledge and to allow for the
inclusion of data entry and customer service skills. Elective 2 was removed and the
remaining elective had its minimum credits increased from 20 to 25.
Version 2 of this qualification was issued in order to increase the qualification’s flexibility.
Version 1 of this qualification replaced the National Certificate in Retail and Wholesale
(Level 2) [Ref: 0382].
Certification
This certificate will display the logos of NZQA, Service IQ and the organisation that has
been granted consent to assess against standards that meet the requirements of the
qualification (accredited).
Classification
This qualification is classified according to the classification system listed on the Directory
of Assessment Standards (DAS) and the New Zealand Standard Classification of
Education (NZSCED) system as specified below.
ServiceIQ
SSB Code 9068
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DAS Classification
NZSCED
Code
Description
Code
Description
408
Service Sector > Retail,
Distribution, and Sales
080501
Management and Commerce >
Sales and Marketing > Sales
Quality Management Systems
Providers and Industry Training Organisations must be granted consent to assess by a recognised Quality
Assurance Body before they can register credits from assessment against standards. Organisation with
consent to assess and Industry Training Organisations assessing against standards must engage with the
moderation system that applies to those standards. Consent to assess requirements and the moderation
system are outlined in the associated Consent and Moderation Requirements (CMR) for each standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016