NQF Ref
Version
1495
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National Certificate in Aviation (Core Skills) (Level 3)
Level
3
Credits
63
Purpose
The National Certificate in Aviation (Core Skills) (Level 3) [Ref: 1495] is designed to
provide people with the range of skills and knowledge required within the broad spectrum
of organisations operating within the wider aviation industry.
This qualification is designed to recognise customer service, communication, teamwork,
safety and security, and general aviation knowledge. The elective section recognises the
diversity of aviation workplaces and allows candidates to select a range of standards
relevant to their workplace and career direction. It includes skills in aviation, retail and
sales, and competencies from a range of domains within the Aviation, Hospitality, and
Tourism subfields.
People may enrol in programmes leading to the award of this qualification and which take
place in a pre-employment environment, however the qualification also provides an
excellent training platform for new entrants to the industry. People who have been
working within the industry for a number of years are able to achieve some, if not all, of
the qualification via a recognition of current competence (RCC) process. People enrolled
in programmes leading to the award of this qualification may be assessed on the job in a
wide range of aviation contexts, or off the job.
This qualification may lead on from the National Certificate in Aviation (Introductory)
(Level 2) [Ref: 1105] and prepares people for entry into further national certificate and
national diploma qualifications in areas such as Aircraft Operation, Airport Operations, Air
Traffic Services, Flight Attendants, and International Air Express.
Special Notes
Recognition of current competence (RCC) acknowledges the skills and knowledge gained
from work and experience, or from courses or study undertaken. Candidates go through
an assessment process to gain credit for unit standards. The RCC process is carried out
by registered assessors and accredited providers. Candidates are encouraged to contact
the ITO for information regarding RCC for the purposes of this national certificate.
Credit Range
Level 1 credits
Level 2 credits
Level 3 or above credits
Minimum totals
ServiceIQ
SSB Code 9068
Compulsory
4
7
42
53
Elective
0-10
0-10
10
 New Zealand Qualifications Authority 2016
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Requirements for Award of Qualification
Award of NQF Qualifications
Credit gained for a standard may be used only once to meet the requirements of this qualification.
Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the
purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand
Qualifications Authority (NZQA) Rules and Procedures publications available at
http://www.nzqa.govt.nz/ncea/acrp/index.html.
Reviewed standards that continue to recognise the same overall outcome are registered as new versions
and retain their identification number (ID). Any version of a standard with the same ID may be used to meet
qualification requirements that list the ID and/or that specify the past or current classification of the standard.
Summary of Requirements
 Compulsory standards
 Elective – A minimum of 10 credits as specified
Detailed Requirements
Compulsory
The following standards are required
Business > Business Operations and Development > People Development and
Coordination
ID
Title
Level
Credit
24873
Demonstrate knowledge of teamwork and its
importance within a workplace
3
Computing and Information Technology > Computing > Generic Computing
ID
Title
Level
24872
Produce documents for a workplace using a computer
Core Generic > Core Generic > Work and Study Skills
ID
Title
16688
Identify and manage the effects of shift work
3
Credit
3
3
Level
Credit
2
2
Health > Occupational Health and Safety > Occupational Health and Safety Practice
ID
Title
Level
Credit
497
Demonstrate knowledge of workplace health and safety
requirements
ServiceIQ
SSB Code 9068
1
3
 New Zealand Qualifications Authority 2016
NQF Ref
1495
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Law and Security > Security > Security Staff Services
ID
Title
20595
Level
Credit
3
4
Level
Credit
4
3
Level
Credit
1
1
2
2
3
4
4
4
Level
Credit
3
3
Level
Credit
Demonstrate cross-cultural communication for the
tourism and travel industry
Demonstrate knowledge of support mechanisms for
customers with specific needs
Perform calculations for a tourism workplace
3
3
3
2
2
3
Identify and self-evaluate the demands of a specific role
in a tourism workplace
Demonstrate knowledge of communication and
customer service theory in a tourism workplace
Demonstrate verbal communication skills in a wide
range of tourism contexts
Demonstrate knowledge of the sales function within a
tourism workplace
3
3
3
4
3
3
3
3
Demonstrate knowledge of the threat presented by
terrorism
Service Sector > Aviation > Airport Operations
ID
Title
17357
Demonstrate knowledge of airport geography
Service Sector > Aviation > Aviation - Core
ID
Title
16818
21834
21835
21837
Demonstrate knowledge of aviation industry law,
systems and procedures
Demonstrate knowledge of introductory aviation
terminology
Demonstrate knowledge of basic business principles for
commercial airlines
Demonstrate knowledge of dangerous goods and
hazardous items in the aviation industry
Service Sector > Tourism > Travel
ID
Title
25508
Demonstrate knowledge of world travel geography
Service Sector > Tourism > Visitor Services
ID
Title
18226
18227
18237
23755
23758
23764
23769
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NQF Ref
Version
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Elective
A minimum of 10 credits
Humanities > Communication Skills > Interpersonal Communications
ID
Title
Level
11097
Listen to gain information in an interactive situation
Service Sector > Aviation > Aviation - Core
ID
Title
20677
Demonstrate knowledge of the principles of aircraft
flight
Service Sector > Aviation > Flight Attendants
ID
Title
9245
Identify, as a flight attendant, major aircraft components
Credit
3
3
Level
Credit
2
3
Level
Credit
2
2
Service Sector > Retail, Distribution, and Sales > Retail and Distribution Core Skills
ID
Title
Level
Credit
12003
Demonstrate knowledge of buying and selling in a retail
or distribution environment
Service Sector > Tourism > Visitor Services
ID
Title
24731
Demonstrate knowledge of destination New Zealand
2
4
Level
Credit
2
4
Field
Subfield
Domain
Service Sector
Aviation
Hospitality
Tourism
Any
Any
Travel
Visitor Services
NQF Registration Information
Process
Registration
ServiceIQ
SSB Code 9068
Version
1
Date
June 2009
Last Date for Assessment
N/A
 New Zealand Qualifications Authority 2016
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Version
1495
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Standard Setting Body
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
Fax
Email
Website
0800 863 693
04 817 5399
qualifications@serviceiq.org.nz
www.serviceiq.org.nz
Planned Review
Any person or organisation may contribute to the review of this qualification by sending
feedback to the standard setting body at the above address.
Next Review
2014
Other standard setting bodies whose standards are included in the
qualification
ElectroTechnology Industry Training Organisation
New Zealand Industry Training Organisation
NZ Extractive Industries Training Organisation
NZQA
Retail Institute
Certification
The certificate will display the logos of NZQA, ServiceIQ and the accredited organisation.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NQF Ref
1495
Version
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Classification
This qualification is classified according to the NQF classification system and the
New Zealand Standard Classification of Education (NZSCED) system as specified below.
NQF Classification
NZSCED
Code
Description
Code
Description
337
Service Sector > Aviation
031599
Engineering and Related
Technologies > Aerospace
Engineering and Technology >
Aerospace Engineering and
Technology not elsewhere
classified
Quality Management Systems
Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body
before they can register credits from assessment against standards. Accredited providers and Industry
Training Organisations assessing against standards must engage with the moderation system that applies to
those standards. Accreditation requirements and the moderation system are outlined in the associated
Accreditation and Moderation Action Plan (AMAP) for each standard.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NQF Ref
1495
Version
1
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Prerequisite Diagram
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016