Qualification details Title New Zealand Diploma in Airport Operations (Level 5) Version 1 Qualification type Diploma Level 5 Credits 120 NZSCED 031505 Engineering and Related Technologies > Aerospace Engineering and Technology > Aircraft Operation DAS classification 1329 Service Sector > Aviation > Airport Operations Qualification developer ServiceIQ Next review December 2020 Approval date January 2015 Strategic purpose statement The purpose of this qualification is to provide the airports sector of the aviation industry with individuals who have attained sufficient operational knowledge and skills to carry out specialist supervisory, management, regulatory compliance, and enforcement roles at an airport. They will have broad operational and technical skills, combined with the specialised aviation knowledge required for operating as a manager with skills suited to leadership in the specialised field of airport operations within the highly regulated, safety and service dominated aviation industry. Their applied skills and knowledge will require taking full responsibility for the nature, quantity and quality of outcomes, and they may also have some responsibility for the management and performance of others. Outcome Statement Graduate profile Graduates of this qualification will be able to: - apply risk factor management practices at an operational level to manage environmental issues, safety programmes, and security systems and procedures at an airport, to ensure regulatory compliance - manage passenger facilitation including coordination of communication with airlines, external agencies, and ground handling agencies, at an airport - manage the provision of a range of airport services relating to airside and landside facilities. Education pathway This qualification can lead on from the New Zealand Certificate in Airport Operations (Level 4) with strands in Airport Customer Service, Airport Maintenance, Airport Safety, and Aviation Security [Ref: 2537]. This qualification can lead on to higher diplomas or degrees in business and management. Employment pathway Holders of this qualification will have the skills and knowledge to seek management position roles in an airport. Roles may include Chief Operating Officer, Airport Manager, Airport Qualification Reference 2538 © New Zealand Qualifications Authority 2014 Page 1 of 4 Operations Officer, and Airport Services Duty Manager. Qualification specifications Qualification award This qualification is awarded by the accredited provider. The formal certification document will include the NZQF logo, and the logo of any tertiary education organisation offering a programme of training leading to the award of this qualification. The ServiceIQ logo may only be included if explicitly approved by ServiceIQ. Evidence requirements for assuring consistency All tertiary education organisations either arranging training or delivering programmes that lead to the award of the qualification are required to participate in a consistency process scheduled by NZQA. Further information can be found on the NZQA website. Evidence associated with achievement of qualification outcomes will include the following: Credit transfer and recognition of prior learning arrangements Employer surveys to determine if graduates of the qualification meet the graduate profile outcomes. Evidence of effective processes to ensure programmes continue to meet current industry needs. A range of workplace evidence demonstrating that graduates meet the graduate profile outcomes. Any other relevant evidence as appropriate. ServiceIQ recognises prior learning achieved within both formal and informal settings. For full details, contact ServiceIQ, direct phone 0800 863 693, or by email – qualifications@serviceiq.org.nz. Processes may include: recognition for people who have worked in industry for a period of time who have not had any formal recognition of their skills assisting people to upgrade previously gained qualifications credit for learning achieved in previously gained qualifications that aligns with outcomes in this qualification. Accredited providers delivering programmes that lead to award of this qualification must transfer credit and recognise prior learning in accordance with their own credit recognition policies and procedures. Credit transfer will be automatic where assessment standards are used for assessment within programmes of study or training leading to this qualification. Qualification Reference 2538 © New Zealand Qualifications Authority 2014 Page 2 of 4 Minimum standard of achievement and standards for grade endorsements The minimum standard of achievement required for award of the qualification will be the achievement of all of the outcomes in the graduate profile through successful completion of an NZQA approved programme. There are no grade endorsements available for this qualification. Entry requirements (including prerequisites to meet regulatory body or legislative requirements) This qualification is intended for airport employees or New Zealand Defence Force personnel only, as airside assessment opportunities are restricted to those persons holding an Airport Identity Card issued by the New Zealand Civil Aviation Authority under the sponsorship of an airport employer, or members of the New Zealand Defence Force (NZDF) under the authority of the relevant NZDF Policy. Qualification conditions Overarching conditions relating to the qualification Conditions for programme structure Conditions for programme context Other conditions To achieve this qualification trainees must at all times comply with aviation regulations and security rules applicable to airports. Specific conditions relating to the Graduate profile Qualification outcomes Conditions 1 Apply risk factor management practices at an operational level to manage environmental issues, safety programmes, and security systems and procedures at an airport, to ensure regulatory compliance. Credits 60 Trainees must comply with the requirements of one or more of the following: CAA Rule Part 139, Part 140, New Zealand Defence Force (NZDF) Policy. Mandatory or Optional Optional unless otherwise specified Recommended unit standards: 13414 Manage environmental issues at an airport Level 6 Credit 20 13417 Manage safety programmes at an airport Level 5 Credit 20 13420 Manage security systems and procedures at an airport Level 5 Credit 20 2 Manage passenger facilitation including coordination of communication with airlines, external agencies, and ground handling agencies, at an airport. Trainees must comply with the requirements of one or more of the following: CAA Rule Part 139, Part 140, New Zealand Defence Force (NZDF) Policy. Credits 10 Recommended unit standards: Optional unless otherwise specified 13422 Manage passenger facilitation at Qualification Reference 2538 © New Zealand Qualifications Authority 2014 Page 3 of 4 an international airport Level 6 Credit 10 13423 Manage passenger facilitation at a domestic airport Level 5 Credit 10 3 Manage the provision of a range of airport services relating to airside and landside facilities. Credits 50 Trainees must comply with the requirements of one or more of the following: CAA Rule Part 139, Part 140, New Zealand Defence Force (NZDF) Policy. Optional unless otherwise specified Recommended: Assessment may include relevant unit standards in the Airport Operations or Visitor Services domains on the New Zealand Qualifications Framework, or in the Business fields. Assessment may also include relevant New Zealand Institute of Management, NZDipBus, or University Business/Management papers. Transition information Replacement information This qualification replaced the National Diploma in Airport Operations (Level 5) [Ref: 0514] As this qualification is different in design and content to the replaced National qualification, it is the industry and SSB's preference and recommendation for trainees to enter into programmes leading to the new qualification. Trainees currently enrolled in programmes leading to the replaced qualification may either complete the requirements by 31 December 2018 or transfer to the new qualification. The last date for entry into programmes leading to the replaced qualification is 31 December 2015. The last date for award of the replaced qualification is 31 December 2018 at which time it will be designated as discontinued. It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition arrangements. Any person who considers they have been disadvantaged may appeal to: ServiceIQ, PO Box 25522, Wellington. Email qualifications@serviceiq.org.nz Qualification Reference 2538 © New Zealand Qualifications Authority 2014 Page 4 of 4