Qualification details
Title
New Zealand Certificate in Retail (Level 4)
Version
1
Qualification type
Certificate
Level
4
Credits
60
NZSCED
080501
Management and Commerce > Sales and Marketing > Sales
Qualification developer
ServiceIQ
Next review
June 2018
Approval date
12 December 2013
Strategic purpose statement
The purpose of this qualification is:
Outcome Statement
Graduate profile
-
to provide competent employees who are able to work in
senior retail or customer service or specialist roles in the
retail sector
-
to provide for those individuals who are working in senior
retail or customer service or specialist roles, a credential that
will support their career opportunities across a range of
organisations in the retail sector
-
to provide standards of professional practice for retail sector
specialist roles that contribute to improving performance and
productivity in the workplace and providing customers with a
positive retail experience.
Graduates of this qualification will be able to:
-
monitor and maintain health, safety and security practices
within a retail environment to ensure own safety and
minimise potential hazards for customers and co-workers in
a retail environment
-
coordinate interactions with colleagues, managers and
customers to provide efficient customer service in a retail
environment
-
maintain the application of standard operating policies and
procedures to work roles in a retail environment
-
apply specialist product and/or service technical knowledge
and skills to retail interactions.
Education pathway
This qualification can lead onto business qualifications at level 5.
Employment pathway
Specialised or senior retail or customer service roles in a wide
variety of retail workplaces, which may include retail sales,
merchandising, or specialist technical knowledge areas.
Qualification Reference 2236
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification specifications
Qualification award
This qualification will be awarded by the accredited provider
that has provided the training leading to the award of this
qualification. The formal certification document will include
the NZQF logo, the ServiceIQ logo, and the logo of the
tertiary education organisation providing the programme.
Evidence requirements for managing
consistency
All TEOs either arranging training or delivering programmes
that lead to the award of the qualification are required to
participate in a consistency process scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports,
moderation outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning
experiences, which may include

o
Programmed events (e.g. trade fairs,
product launches, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
Credit transfer and recognition of
prior learning arrangements
RPL and credit transfer will be consistent with the policies of
the accredited programme provider. Any candidate for this
qualification who seeks RPL for the entire qualification will
be required to provide a summary of their experience in the
industry and complete the end-point assessment to prove
current competency.
Minimum standard of achievement
and standards for grade
endorsements
Achieved
Entry requirements (including
prerequisites to meet regulatory body
or legislative requirements)
N/A
Qualification conditions
Qualification Reference 2236
© New Zealand Qualifications Authority 2013
Page 2 of 4
Overarching conditions relating to the qualification
Conditions for programme
structure
N/A
Conditions for programme
context
N/A
Other conditions
N/A
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Recommended standard:
Optional
Monitor and maintain health, safety
and security practices within a
retail environment to ensure own
safety and minimise potential
hazards for customers and coworkers in a retail environment
27960
Level 4
5 credits
2
Coordinate interactions with
colleagues, managers and
customers to provide efficient
customer service in a retail
environment
Recommended standard:
Optional
27961
Level 4
15 credits
3
Maintain the application of
standard operating policies and
procedures to work roles in a retail
environment
Recommended standard:
Optional
27962
Level 4
10 credits
4
Apply specialist product and/or
service technical knowledge and
skills to retail interactions
Level 4
Recommended standards:
Optional
12009
409
30 credits
Transition information
Qualification Reference 2236
© New Zealand Qualifications Authority 2013
Page 3 of 4
Replacement information
This qualification replaced the National Certificate in Retail (Level 4) [Ref:
0995].
Trainees currently enrolled in programmes leading to the replaced qualification may either complete the
requirements by 31 December 2018 or transfer to the New Zealand Certificate in Retail (Level 4)
[Ref: 2236].
The last date for entry into programmes leading to the replaced qualification is 31 December 2016. The
last date for award of the replaced qualification is 31 December 2018, at which time it will be designated
as discontinued.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
0800 863693
Fax
04 8175399
Email
intel@serviceiq.org.nz
Republication Information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency
Qualification Reference 2236
© New Zealand Qualifications Authority 2013
Page 4 of 4