Qualification details
Title
New Zealand Certificate in Retail (Level 3)
Version
1
Qualification type
Certificate
Level
3
Credits
60
NZSCED
080501
Management and Commerce > Sales and Marketing > Sales
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
12 December 2013
Strategic purpose statement
The purpose of this qualification is:
Outcome Statement
Graduate profile
-
to provide competent employees who are able to work in
entry level positions in the retail sector
-
to provide for those individuals who are working in entry level
positions using retail and customer service skills, a credential
that will support their career opportunities across a range of
organisations in the retail sector
-
to establish standards of professional practice for retail and
customer service skills that can provide customers with
confidence in the service they receive.
Graduates of this qualification will be able to:
-
apply health, safety and security practices to ensure own
safety and minimise potential hazards for customers and coworkers in a retail environment
-
follow standard operating procedures to deal with familiar
problems in a retail environment
-
use communication skills and techniques and organisational
practices to influence customers and meet business needs in
a retail environment
-
apply knowledge of products and inventory to retail
interactions.
Education pathway
The qualification can lead onto the New Zealand Certificate in
Retail (Level 4) [Ref: 2236].
Employment pathway
Retail assistant in a wide variety of retail workplaces.
Qualification Reference 2235
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification specifications
Qualification award
This qualification will be awarded by the accredited provider
that has provided the training leading to the award of this
qualification. The formal certification document will include
the NZQF logo, the ServiceIQ logo, and the logo of the
tertiary education organisation providing the programme.
Evidence requirements for managing
consistency
All TEOs either arranging training or delivering programmes
that lead to the award of the qualification are required to
participate in a consistency process scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports,
moderation outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning
experiences, which may include

o
Programmed events (e.g. trade fairs,
product launches, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
Credit transfer and recognition of
prior learning arrangements
RPL and credit transfer will be consistent with the policies of
the accredited programme provider. Any candidate for this
qualification who seeks RPL for the entire qualification will
be required to provide a summary of their experience in the
industry and complete the end-point assessment to prove
current competency.
Minimum standard of achievement
and standards for grade
endorsements
Achieved
Entry requirements (including
prerequisites to meet regulatory body
or legislative requirements)
N/A
Qualification conditions
Overarching conditions relating to the qualification
Qualification Reference 2235
© New Zealand Qualifications Authority 2013
Page 2 of 4
Conditions for programme
structure
N/A
Conditions for programme
context
N/A
Other conditions
N/A
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Recommended standard:
Optional
Apply health, safety and security
practices to ensure own safety and
minimise potential hazards for
customers and co-workers in a
retail environment
27927
Level 3
5 credits
2
Follow standard operating
procedures to deal with familiar
problems in a retail environment
Recommended standard:
Optional
27929
Level 3
15 credits
3
Use communication skills and
techniques and organisational
practices to influence customers
and meet business needs in a
retail environment
Recommended standard:
Optional
27928
Level 3
5 credits
4
Apply knowledge of products and
inventory to retail interactions
Level 3
35 credits
Recommended retail generic standard:
Optional
26857
And specialist standards dependent on the
candidate’s retail sector, e.g.
23608
22162
20185
15971
21205
Qualification Reference 2235
© New Zealand Qualifications Authority 2013
Page 3 of 4
Transition information
Replacement information
This qualification replaced the National Certificate in Retail (Loss
Prevention) (Level 3) [Ref: 1512] and the National Certificate in Retail
(Level 3) [Ref: 1689].
Trainees currently enrolled in programmes leading to the replaced qualifications may either complete the
requirements by 31 December 2018 or transfer to the New Zealand Certificate in Retail (Level 3) [Ref:
2235].
The last date for entry into programmes leading to the replaced qualifications is 31 December 2016. The
last date for award of the replaced qualifications is 31 December 2018, at which time they will be
designated as discontinued.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone
0800 863693
Fax
04 8175399
Email
intel@serviceiq.org.nz
Republication Information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency
Qualification Reference 2235
© New Zealand Qualifications Authority 2013
Page 4 of 4