Qualification details
Title
New Zealand Certificate in Tourism Conventions and Incentives (Level 4)
Version
1
Qualification type
Certificate
Level
4
Credits
60
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the conventions and incentives
industry with individuals who can professionally contribute to planning and
project management of functions, conferences and a range of incentive events
and through their skills and knowledge increase the contribution of the
conventions and incentives industry to the New Zealand economy.
Graduates will be able to deliver, and assist in supporting the delivery of,
conventions and incentive event products across a range of organisations in
the conventions and incentives industry creating a quality customer
experience. Their applied skills and knowledge will involve working under
broad guidance, and they may also have some responsibility for the
performance of others.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
identify and utilise business operational systems and project management
processes applicable to the conventions and incentives sector, which
enable the delivery of a quality customer experience and contribute to
overall business effectiveness
-
deliver customer service, product advice, and sales, applying accurate
communication, literacy, numeracy and problem solving skills, to grow and
maintain customer relationships
-
apply workplace practices required of the conventions and incentives
industry including: self-management, teamwork, and compliance with
relevant Acts and legislation
-
apply environmental ‘best practice’ processes and procedures in order to
minimise the environmental impacts of the conventions and incentives
industry.
Education
pathway
This qualification can lead to the New Zealand Diploma in Tourism
Conventions and Incentives (Level 5) with strands in Conference Organisation,
Convention Bureaux, Incentives Planning, and Venue Sales and Operations
[Ref: 2209].
Employment
pathway
Holders of this qualification will have the skills and knowledge to work in the
Conventions and Incentives sector of the tourism industry. Roles may include
functions coordinator, events coordinator, event support, professional
conference organiser (PCO), conference and event coordinator, venue sales
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coordinator, conference marketing coordinator, incentive planner, economic
development coordinator.
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
managing
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
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© New Zealand Qualifications Authority 2013
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assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Optional conditions
for qualification
Not applicable
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standards:
Optional
Identify and utilise business
operational systems and project
management processes applicable
to the conventions and incentives
sector, which enable the delivery
of a quality customer experience
and contribute to overall business
effectiveness.
Level 4
Credit 25
15681 Demonstrate knowledge of the
structures and functions of the conventions
and incentives industry Level 4 Credit 6
15699 Demonstrate knowledge of the
operational process for a conventions and
incentives industry project Level 4 Credit 6
25864 Investigate venue arrangements for
a conventions and incentives industry
special event Level 4 Credit 6
25870 Demonstrate knowledge of
sponsorship for a conventions and
incentives industry project Level 4 Credit 6
2
Deliver customer service, product
advice, and sales applicable to the
conventions and incentives sector,
applying accurate communication,
literacy, numeracy and problem
solving skills, to grow and maintain
customer relationships.
Level 4
Credit 20
Suggested standards:
Optional
10457 Establish and develop sales client
relationships Level 4 Credit 5
11831 Apply skills and qualities of a
salesperson in a retail or distribution
environment Level 3 Credit 6
25861 Use event management software to
manage a conventions and incentives
industry project Level 4 Credit 5
25865 Produce a budget for a conventions
and incentives industry special event Level
4 Credit 4
26299 Develop a marketing plan for a
conventions and incentives industry project
Level 4 Credit 12
3
Apply workplace practices required
of the conventions and incentives
Suggested standards:
Optional
25860 Brief clients on legislation and
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industry including: selfmanagement, teamwork, and
compliance with relevant Acts and
legislation.
Level 4
taxation matters for a conventions and
incentives industry project Level 5 Credit 4
25863 Investigate and brief clients on
insurance requirements for a conventions
and incentives industry project Level 4
Credit 3
18365 Manage health and safety in a
tourism workplace Level 4 Credit 4
Credit 10
11101 Collaborate within a team or group
which has an objective Level 4 Credit 5
4
Apply environmental ‘best practice’
processes and procedures in order
to minimise the environmental
impacts of the conventions and
incentives industry.
Suggested standards:
Level 4
26428 Develop a policy, procedure, or
system for a tourism workplace Level 4
Credit 5
Credit 5
Optional
25862 Demonstrate knowledge of
environmental sustainability in the
conventions and incentives industry Level 3
Credit 3
12410 Demonstrate knowledge of the
principles and practice of ecological tourism
management Level 4 Credit 3
Transition information
Replacement
information
This qualification replaced the National Certificate in Tourism Conventions and
Incentives (Level 4) [Ref: 1553].
People currently working towards the replaced qualification may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 1553 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency.
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© New Zealand Qualifications Authority 2013
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