Qualification details
Title
New Zealand Certificate in Travel (Level 4)
Version
1
Qualification type
Certificate
Level
4
Credits
60
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the travel industry with individuals
who can professionally support customers with travel enquiries, information
and booking requirements, and through their skills and knowledge increase the
contribution of the travel industry to the New Zealand economy.
Graduates will be able to deliver, and assist in supporting the delivery of, travel
products across a range of organisations in the travel industry creating a
quality customer experience. Their applied skills and knowledge will involve
working under broad guidance, and they may also have some responsibility for
the performance of others.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
deliver customer service, product advice, and sales in a travel industry
context, applying accurate communication, literacy, numeracy and problem
solving skills, to grow and maintain customer relationships
-
apply workplace practices required of the travel industry including: selfmanagement, teamwork, and compliance with relevant Acts and legislation
-
apply detailed knowledge of specific travel regions, and a broad
operational knowledge of world geography in terms of characteristics
relevant to customer’s needs
-
identify and utilise travel business operational systems and processes that
enable the delivery of a quality customer experience and contribute to
overall business effectiveness.
Education
pathway
This qualification can lead to the New Zealand Certificate in Travel (Level 5)
[Ref: 2205].
Employment
pathway
Holders of this qualification will have the skills and knowledge to work as a
junior consultant in a retail or wholesale travel related business.
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Qualification Reference 2204
© New Zealand Qualifications Authority 2013
Page 1 of 5
Evidence
requirements for
managing
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
Not applicable
Qualification Reference 2204
© New Zealand Qualifications Authority 2013
Page 2 of 5
requirements
(where applicable)
Other conditions
for qualification
Competency in this qualification must be demonstrated using a computer
reservation system which has the capability of processing comprehensive
travel requirements. A theoretical knowledge of this computerised system is
not sufficient to gain competency.
Qualification Reference 2204
© New Zealand Qualifications Authority 2013
Page 3 of 5
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or Optional
1
Suggested standards:
Optional
Deliver customer service, product
advice, and sales in a travel
industry context, applying accurate
communication, literacy, numeracy
and problem solving skills, to grow
and maintain customer
relationships
Level 4
Credit 20
10457 Establish and develop sales client
relationships Level 4 Credit 5
26466 Deal with customer complaints in the
travel industry Level 4 Credit 3
26467 Deal with a difficult situation in the
travel industry Level 4 Credit 3
26470 Demonstrate knowledge of and
provide flight options and fare quotes for air
travel using the Internet Level 4 Credit 4
9692 Deliver an oral presentation to an
audience Level 5 Credit 4
28122 Demonstrate knowledge of
relationship building, and selling tools, used
in the travel industry Level 4 Credit 6
2
Apply workplace practices required
of the travel industry including:
self-management, teamwork, and
compliance with relevant Acts and
legislation
Level 4
Suggested standards:
Optional
20490 Demonstrate knowledge of
legislation relevant to the travel industry
Level 4 Credit 6
11101 Collaborate within a team or group
which has an objective Level 4 Credit 5
Credit 10
3
Apply detailed knowledge of
specific travel regions, and a broad
operational knowledge of world
geography in terms of
characteristics relevant to
customer’s needs
Level 4
Credit 15
Suggested standards:
Optional
26465 Demonstrate knowledge of and
process reservations for international air
travel originating from New Zealand Level 4
Credit 8
18205 Demonstrate knowledge of and
process reservations for cruises outside
New Zealand Level 4 Credit 4
18206 Demonstrate knowledge of and
process reservations for coach and
overland tours operating outside New
Zealand Level 4 Credit 6
28125 Produce travel itineraries to Pacific
Island and Australian destinations Level 4
Credit 8
28126 Demonstrate knowledge of world
geography, including the Pacific Islands and
Australia, relevant to the travel industry
Level 3 Credit 5
4
Identify and utilise travel business
operational systems and
processes that enable the delivery
of a quality customer experience
Suggested standards:
Optional
18282 Advise customers of regulatory
requirements for international air travel
Qualification Reference 2204
© New Zealand Qualifications Authority 2013
Page 4 of 5
and contribute to overall business
effectiveness
Level 4
Level 3 Credit 4
25192 Demonstrate knowledge of airline
terminology and products used in the travel
industry Level 3 Credit 4
28128 Demonstrate knowledge of financial
operations in the travel industry Level 4
Credit 6
Credit 15
28129 Process travel arrangements using a
computer reservation system Level 4
Credit 5
Transition information
Replacement
information
This qualification replaced the National Certificate in Travel (Level 3) with
strands in Retail Travel, and Wholesale Travel [Ref: 1481] and the National
Certificate in Travel (Level 4) [Ref: 0113].
People currently working towards the replaced qualifications may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 1481 and Ref: 0113 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency.
Qualification Reference 2204
© New Zealand Qualifications Authority 2013
Page 5 of 5