Qualification details
Title
New Zealand Certificate in Tour Guiding (Level 4)
Version
Level
1
Qualification type
Certificate
4
Credits
50
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the tourism industry with
individuals who can support and enhance the visitor experience, and through
their skills and knowledge uphold the importance of tourism to the New
Zealand economy. The qualification will benefit the community by enhancing
New Zealand’s tourism visitor experiences and bringing economic benefits to
the country.
Graduates of this qualification will be able to prepare and deliver guided
interpretation in one of a range of tourism contexts in order to enhance the
overall visitor experience and contribute to business sustainability. Holders will
be able to manage the safety of visitors and special visitor needs during a tour,
complying with organisational and regulatory requirements. Their applied skills
and knowledge will involve working under broad guidance, and they may also
have some responsibility for the performance of others.
Indigenous values of manaakitanga and whanaungatanga in relation to travel
and tourism may be encompassed in the holistic outcomes of this qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
prepare for a guided interpretation applying knowledge of cultural, factual
characteristics and attributes relevant to visitors
-
deliver guided interpretation to meet specific needs of visitor groups
-
plan for and manage the health and safety of a group during a tour
including compliance with relevant Acts and health and safety legislation
-
apply workplace practices required of the tourism guiding industry
-
apply environmental ‘best practice’ processes and procedures in order to
minimise the environmental impacts of business and visitor activity.
Education
pathway
This qualification can lead to the New Zealand Diploma in Tourism and Travel
(Level 5) [Ref: 2206].
Employment
pathway
Holders of this qualification will have the skills and knowledge to work as a tour
guide in the New Zealand tourism industry. Roles may include eco-tour guide,
museum tour guide, attraction tour guide, horse trek guide, cultural tour guide,
cycling tour guide, nature guide, heritage guide, adventure tour guide.
Qualification Reference 2203
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
managing
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
Achieved
Qualification Reference 2203
© New Zealand Qualifications Authority 2013
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standards for grade
endorsements
(where applicable)
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Optional conditions
for qualification
Not applicable
Specific conditions relating to the Graduate profile
Qualification outcomes with
indicative levels and credits
Conditions
Mandatory
or Optional
1
Suggested standards:
Optional
Prepare for a guided interpretation
applying knowledge of cultural,
factual characteristics and
attributes relevant to visitors
Level 4
Credit 5
2
Deliver guided interpretation to
meet specific needs of visitor
groups
Level 4
Credit 25
18311 Prepare an interpretation plan Level
4 Credit 4
18317 Demonstrate knowledge of visitor
interpretation Level 3 Credit 3
5562 Present the characteristics of
Aotearoa New Zealand as a visitor
destination Level 4 Credit 12
Suggested standards:
Optional
18315 Develop and deliver interpretive
presentations, and gather feedback Level 4
Credit 10
25350 Plan and deliver prepared guided
interpretation for a tour, and gather
feedback Level 4 Credit 15
25351 Apply tour group leadership skills
Level 5 Credit 6
3
Plan for and manage the health
and safety of a group during a tour
including compliance with relevant
Acts and health and safety
legislation
Suggested standards:
Optional
18365 Manage health and safety in a
tourism workplace
Level 4 Credit 4
Level 4
Credit 5
4
Apply workplace practices required
of the tourism guiding industry
Level 4
Credit 10
Suggested standards:
Optional
18316 Evaluate and analyse interpretive
activities Level 5 Credit 5
18226 Demonstrate cross-cultural
communication for the tourism and travel
industry Level 3 Credit 3
18227 Demonstrate knowledge of support
mechanisms for customers with specific
Qualification Reference 2203
© New Zealand Qualifications Authority 2013
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needs Level 3 Credit 2
5
Apply environmental ‘best practice’
processes and procedures in order
to minimise the environmental
impacts of business and visitor
activity
Suggested standards:
Optional
12410 Demonstrate knowledge of the
principles and practice of ecological tourism
management Level 4 Credit 3
25352 Demonstrate and apply knowledge
of environmental responsibility in a tourism
workplace Level 3 Credit 4
Level 3
Credit 5
Transition information
Replacement
information
This qualification replaced the National Certificate in Tourism (Tour Guiding)
with an optional strand in Extended Tour Guiding [Ref: 1518].
People currently working towards the replaced qualification may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 1518 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency.
Qualification Reference 2203
© New Zealand Qualifications Authority 2013
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