Qualification details
Title
New Zealand Certificate in Tourism (Introductory Skills) (Level 2)
Version
1
Qualification type
Certificate
Level
2
Credits
50
NZSCED
080701
Management and Commerce > Tourism > Tourism Studies
Qualification developer
ServiceIQ
Next review
December 2018
Approval date
20 February 2014
Strategic purpose
statement
The purpose of this qualification is to provide the tourism industry with
individuals who can support and enhance the visitor experience, and
through their basic skills and knowledge recognise the importance of tourism
to the country’s economy.
This qualification has been specifically designed to provide a pre-entry
induction qualification for people who are interested in entering the tourism
industry in a range of basic positions, and to provide a credential that will
support their future employment opportunities to work, under supervision,
across the different tourism career pathways. The qualification will benefit
the community by enhancing the country’s tourism visitor experiences and
bringing economic benefits to the country.
Graduates will have basic knowledge, skills and personal attributes required
as a base for further training in the tourism industry, or sufficient for entry
level positions in the tourism industry. Holders of this qualification will be
capable of operating at an entry level under general supervision.
Indigenous values of manaakitanga and whanaungatanga in relation to
travel and tourism may be encompassed in the holistic outcomes of this
qualification.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:
-
apply basic customer service skills, using appropriate communication,
literacy and numeracy skills, to enhance the visitor experience
-
apply knowledge of specific regions, and a broad operational knowledge
of world geography in terms of characteristics relevant to tourists needs
-
explain the basic role of the tourism industry, in order to plan a realistic
career pathway
-
apply ‘best practice’ processes in order to recognise the impacts of
tourism on the country.
Education
pathway
This qualification can lead to the New Zealand Certificate in Tourism
(Level 3) with strands in Visitor Experience, Tourism and Travel, and
Aviation [Ref: 2199] or the proposed New Zealand Certificate in Tourism
Māori (Level 3).
Employment
pathway
Holders of this qualification will have the skills and knowledge to work in
basic positions, such as junior customer service assistants, in a wide variety
of tourism workplaces.
Qualification Reference 2198
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification Specification
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, ServiceIQ logo, and the logo
of the tertiary education organisation offering the programme of training
leading to the award of this qualification.
Evidence
requirements for
managing
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency process
scheduled by NZQA.
Further information can be found on the NZQA website.
Evidence will include the following:

Industry feedback

Self evaluation (e.g. programme evaluation reports, moderation
outcomes, etc)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include

Credit transfer and
recognition of prior
learning
arrangements
o
Programmed events (e.g. expos, product launches,
roadshows, visitor hosts, etc.)
o
Work experience
o
Work placements
o
Work (employment)
o
Portfolio of relevant experience
Any other relevant evidence as appropriate.
ServiceIQ recognises prior learning achieved within both formal and informal
settings. For full details, contact ServiceIQ, direct phone 0800 863 693 or by
email – qualifications@serviceiq.org.nz.
Processes may include:
-
recognition for people who have worked in industry for a period of time
who have not had any formal recognition of their skills
-
assisting people to upgrade previously gained qualifications
-
credit for learning achieved in previously gained qualifications that aligns
with outcomes in this qualification.
Accredited providers delivering programmes that lead to award of this
qualification must transfer credit and recognise prior learning in accordance
with their own credit recognition policies and procedures.
Credit transfer will be automatic where assessment standards are used for
assessment within programmes of study or training leading to this qualification.
Minimum standard
of achievement and
Achieved
Qualification Reference 2198
© New Zealand Qualifications Authority 2013
Page 2 of 4
standards for grade
endorsements
(where applicable)
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
Not applicable
Optional conditions
for qualification
Not applicable
Specific conditions relating to the Graduate profile
Qualification outcomes
Conditions
Mandatory
or
Optional
1
Suggested standards:
Optional
Apply basic customer service
skills, using appropriate
communication, literacy and
numeracy skills, to enhance the
visitor experience
Level 2
2
1277 Communicate information in a specified
workplace Level 2 Credit 3
17384 List and use a range of te reo Māori
greetings and farewells in tourism Level 3
Credit 3
Apply knowledge of specific
regions, and a broad operational
knowledge of world geography in
terms of characteristics relevant to
tourists needs
Suggested standards:
Credit 20
24731 Demonstrate knowledge of destination
New Zealand Level 2 Credit 4
17788 Identify, and explain the history of,
natural attractions and significant sites in
tourism Māori Level 3 Credit 5
Suggested standards:
Level 2
24730 Demonstrate knowledge of the
business of tourism Level 2 Credit 4
Optional
24728 Demonstrate knowledge of work roles
in tourism Level 2 Credit 3
24732 Demonstrate knowledge of tourist
characteristics and needs Level 2 Credit 3
Apply ‘best practice’ processes in
order to recognise the impacts of
tourism on the country
Suggested standards:
Level 2
24726 Describe and compare social and
cultural impacts of tourism Level 2 Credit 3
Credit 10
Optional
24729 Demonstrate knowledge of world tourist
destinations Level 2 Credit 4
Explain the basic role of the
tourism industry, in order to plan a
realistic career pathway
Credit 10
4
18237 Perform calculations for a tourism
workplace Level 2 Credit 3
Credit 10
Level 2
3
57 Provide customer service Level 2 Credit 2
Optional
24725 Describe and analyse the economic
significance of tourism Level 3 Credit 4
24727 Describe and compare impacts of
tourism on the physical environment Level 2
Qualification Reference 2198
© New Zealand Qualifications Authority 2013
Page 3 of 4
Credit 3
Transition information
Replacement
information
This qualification replaced the National Certificate in Tourism (Introductory
Skills) [Ref: 0875].
People currently working towards the replaced qualification may either complete the requirements for
that qualification by 31 December 2017 or transfer to this qualification. The last date for entry into
programmes leading to Ref: 0875 is 31 December 2015.
It is the intention of ServiceIQ that no existing trainee should be disadvantaged by these transition
arrangements. Any person who considers they have been disadvantaged may appeal to:
ServiceIQ
PO Box 25522
Wellington 6146
Telephone 0800 863693
Fax
04 8175399
Email qualifications@serviceiq.org.nz
Republication information
Version 1 of this qualification was republished in March 2015 to update the Evidence requirements for
managing consistency.
Qualification Reference 2198
© New Zealand Qualifications Authority 2013
Page 4 of 4