QUALIFICATION DETAILS
Qualification Title
New Zealand Certificate in Accommodation (Level 3) with
strands in Housekeeping, Portering and Reception
Version
1
Qualification type
Certificate
Level
3
Credits
40
NZSCED
110109 Food, Hospitality and Personal Services > Food and Hospitality >
Cookery
Strategic purpose
statement
The purpose of this qualification is:

To provide competent employees for the hotel sector who are able to
work as porters, housekeepers or receptionists in a commercial
hospitality establishment.

To provide for those individuals who are employed as porters,
housekeepers, or receptionists a credential that will support their
employment opportunities across a range of establishments in the
hospitality sector.

To establish standards of professional practice for portering,
housekeeping or reception that can provide guests with confidence in a
range of hospitality environments.
The strands in this qualification allow graduates to specialise in an area within
accommodation services.
Outcome Statement
Graduate
profile
Graduates of this qualification will be able to:

Apply health, safety and security practices to ensure own safety and
minimise potential hazards for guests.

Communicate effectively and behave in a professional manner with
colleagues, managers and guests.

Follow standard operating procedures to deal with familiar problems in a
hospitality establishment.
Housekeeping strand:

Clean and service a room in a hotel.
Portering strand:

Provide portering services in a hotel.
Reception strand:

Provide arrival and departure reception services in a commercial
hospitality establishment.
Education
pathway
For those with a focus on reception skills this qualification leads on to the
New Zealand Certificate in Hotel Reception (Level 4) [Ref: 2111].
Employment
pathway
Porters and housekeepers in a hotel, or receptionists in a commercial
hospitality establishment such as a lodge, backpackers, or motel.
Qualification
Developer
ServiceIQ
Qualification Specification
Qualification Reference 2103
© New Zealand Qualifications Authority 2013
Page 1 of 4
Qualification award
This qualification is awarded by the accredited provider. The formal
certification document will include the NZQF logo, and the logo of the tertiary
education organisation offering the programme of training leading to the
award of this qualification. The ServiceIQ logo may be only be included if
explicitly approved by ServiceIQ.
Review period
60 months; June 2018
Evidence
requirements for
assuring
consistency
All TEOs either arranging training or delivering programmes that lead to the
award of the qualification are required to participate in a consistency review
scheduled by NZQA.
Evidence will include the following:

Industry feedback

Self evaluation, evidence based (e.g. programme evaluation reports,
moderation outcomes, etc.)

Graduate feedback

Progression/destination information

Evidence of relevant ‘real world’ learning experiences, which may
include
o Training restaurants
o Programmed banquets or events
o Work experience
o Work placements
o work (employment)
o Competition participation

Portfolio of relevant experience

Any other relevant evidence as appropriate.
Further information can be found on the NZQA website.
Credit transfer and
recognition of prior
learning
arrangements
RPL and credit transfer will be consistent with the policies of the accredited
programme provider. Any candidate for this qualification who seeks RPL for
the entire qualification will be required to provide a summary of their
experience in the industry and complete the end-point assessment to prove
current competency.
Minimum standard
of achievement and
standards for grade
endorsements
(where applicable)
Achieved
Prerequisites to
meet regulatory
body or legislative
requirements
(where applicable)
N/A
Optional conditions
for qualification
N/A
Qualification Reference 2103
© New Zealand Qualifications Authority 2013
Page 2 of 4
Conditions relating to specific outcomes
Qualification Outcomes
(including indicative
credit values for each
outcome)
Conditions
Mandatory
or Optional
Apply health, safety and
security practices to ensure
own safety and minimise
potential hazards for
guests. (5 credits)
Recommended standard
27927 Apply health, safety and security practices to
service delivery operations
optional
Communicate effectively
and behave in a
professional manner with
colleagues, managers and
guests. (5 credits)
Recommended standard
27928 Interact with other staff, managers and
customers to provide service delivery outcomes
optional
Follow standard operating
procedures to deal with
familiar problems in a
hospitality establishment.
(5 credits)
Recommended standard
27929 Apply standard operating procedures and the
code of conduct to a work role in a service delivery
organisation
optional
Recommended standard
27930 Clean and service a room in a hotel
optional
Recommended standard
27931 Provide portering services in a hotel
optional
Recommended standard
27933 Provide reception services in a commercial
hospitality establishment
optional
Housekeeping Strand
Clean and service a room in
a hotel. (25 credits)
Portering Strand
Provide portering services
in a hotel. (25 credits)
Reception Strand
Provide arrival and
departure reception
services in a commercial
hospitality establishment.
(25 credits)
Transition information
Replacement
information
This qualification replaced the National Certificate in Hospitality (Level 2) with
strands in Accommodation Services, and Porter Services [Ref: 1599] and the
National Certificate in Hospitality (Front Office) (Level 3) [Ref: 0557].
The last date for entry into Ref: 1599 is 31 December 2014. The last date for entry into Ref: 0557 is 31
December 2015.
The last date for assessments to take place for Ref: 1599 is 31 December 2016. The last date for
assessments to take place for Ref: 0557 is 31 December 2017.
It is recommended that candidates currently enrolled in programmes leading to the replaced
qualifications and unable to complete by the last date for assessments to take place transfer their
Qualification Reference 2103
© New Zealand Qualifications Authority 2013
Page 3 of 4
existing achievement to this qualification.
Republication information
Version 1 was republished in August 2015 to include recommended standards for the qualification
outcomes.
Version 1 of this qualification was republished on 25 February 2015 to update the Evidence
requirements for assuring consistency.
Qualification Reference 2103
© New Zealand Qualifications Authority 2013
Page 4 of 4