NZQA registered unit standard
9680 version 5
Page 1 of 3
Title
Communicate within a specified organisational context
Level
2
Credits
3
Purpose
People credited with this unit standard are able to describe
statutory and organisational requirements that affect
communication, provide information, and respond to enquiries
within a specified organisational context.
Classification
Communication Skills > Interpersonal Communications
Available grade
Achieved
Explanatory notes
1
Definitions
Organisational requirements refer to the policies and procedures of a group based in
a work, community, sporting, religious, educational, or cultural context
2
All evidence generated for assessment against this standard must meet applicable
organisational requirements.
3
Hearing impaired people may be assessed using a sign language interpreter.
Outcomes and evidence requirements
Outcome 1
Describe statutory and organisational requirements that affect communication within a
specified organisational context.
Range
statutory requirements – Official Information Act 1982, Privacy Act 1993.
Evidence requirements
1.1
An organisation’s statutory and organisational requirements for providing
information are described.
1.2
An organisation’s statutory and organisational requirements for recording,
storing, and distributing written information are described.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
9680 version 5
Page 2 of 3
Outcome 2
Provide information in a specified organisational context.
Range
one oral communication, one written communication.
Evidence requirements
2.1
The language used, including forms of address, is appropriate to the situation
and relationship between the participants.
2.2
Information provided is clear and presented in a manner appropriate to the
target audience.
2.3
Feedback is sought from the target audience to ensure the information is
understood.
2.4
Information provided is treated in accordance with the statutory requirements of
the Official Information Act and the Privacy Act.
Outcome 3
Respond to enquiries within a specified organisational context.
Range
two oral communications, two written responses.
Evidence requirements
3.1
The response is clear and relevant to the enquiry.
3.2
The mode of the response is appropriate to the subject matter and the enquirer.
3.3
Conventions used are in accordance with organisational requirements.
Range
Planned review date
written conventions may include but are not limited to – spelling,
punctuation, grammar;
oral conventions may include but are not limited to – register, tone,
language.
31 December 2017
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
9680 version 5
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
28 February 1997
31 December 2014
Revision
2
8 June 1999
31 December 2014
Revision
3
22 January 2003
31 December 2014
Review
4
17 April 2009
31 December 2016
Review
5
24 October 2014
N/A
Consent and Moderation Requirements (CMR) reference
0023
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016