NZQA registered unit standard
11827 version 4
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Title
Demonstrate knowledge of, and prepare to participate in,
organisational change
Level
3
Credits
2
Purpose
People credited with this unit standard are able to describe the
impact of an organisational change process, and prepare to
participate in organisational change.
Classification
Core Generic > Work and Study Skills
Available grade
Achieved
Explanatory notes
1
This unit standard can be assessed against in a real or simulated workplace.
2
Definitions
Commitment process refers to the steps involved in preparing candidate for the
change; candidate’s acceptance of change; and candidate’s demonstrated
commitment to change through action.
Organisation refers to private companies and/or public sector organisations.
Outcomes and evidence requirements
Outcome 1
Describe the impact of an organisational change process.
Evidence requirements
1.1
Factors that impact on individuals’ and/or groups’ response to change are
identified and reasons for their impact are described.
Range
1.2
factors may include but are not limited to – life stages, selfesteem, career flexibility, stress management skills.
Reasons why individuals and/or groups resist change are described.
Range
reasons may include but are not limited to – loss of control,
uncertainty, concerns about future competence, insecurity, lack of
trust in the organisation.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
11827 version 4
Page 2 of 3
Outcome 2
Prepare to participate in organisational change.
Evidence requirements
2.1
Aspects of the change are explained and prioritised in terms of the strategic
requirements of the organisation.
Range
2.2
Suggestions for ensuring success of change are made to change agents and/or
change sponsors and reasons for non-acceptance of suggestions are clarified
and understood.
Range
2.3
impact areas may include but are not limited to – job security,
retraining, income, location.
Options for handling personal impacts are described in terms of positive
personal and organisational outcomes.
Range
2.5
suggestions may include but are not limited to – well-reasoned
arguments, cost-benefits, provision for negotiation with change
agents and/or change sponsors.
Possible personal impacts of the change are identified.
Range
2.4
aspects may include but are not limited to – reason for change, the
actual change intended;
people involved – sponsors, change agents, change targets;
roles and responsibilities; timing.
examples of personal impacts may include but are not limited to –
new job, new skills, increased self-esteem, enhanced career
options, increased respect from organisation, new challenges.
Options to promote positive personal and organisational outcomes are
described in terms of participation in change.
Range
Planned review date
examples of options may include but are not limited to –
constructive suggestions, non-participation in negative put-downs
of change, pro-active effort to increase skills, team building;
evidence for three options is required.
31 December 2018
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
11827 version 4
Page 3 of 3
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 April 1998
31 December 2015
Revision
2
11 September 2001
31 December 2015
Review
3
16 July 2010
N/A
Rollover
4
18 June 2015
N/A
Consent and Moderation Requirements (CMR) reference
0023
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016