NZQA Assessment Support Material
Unit standard
377
Title
Demonstrate knowledge of diversity in the workplace
Level
2
Vocational pathways
Credits
Version
2
7
Primary Industries; Social and Community Services
Student guidelines
Introduction
This assessment activity requires you to show that you can:

Demonstrate knowledge of diversity in the workplace.
377 version 7
Student guidelines
ASM version 2
Page 1 of 5
November 2015
 New Zealand Qualifications Authority 2016
Conditions of assessment
Assessor note: It is expected that the assessor will read the learner instructions and modify them
if necessary to suit their learners.
This is an open book assessment. You may use any information to help you complete the
assessment. All answers must be in your own words.
How you will be assessed

Answer all the questions in the worksheet.

Assessment may be conducted orally - your assessor may read the question to you and write
down your answer on the worksheet but they cannot help you with the answers.
Definition
‘Diversity’ refers to differences between colleagues including but not limited to, ethnic origin, age,
gender, religion, intellectual and physical disabilities.
377 version 7
Student guidelines
ASM version 2
Page 2 of 5
November 2015
 New Zealand Qualifications Authority 2016
Worksheet
Diversity in the workplace
You will be given four copies of this worksheet. Complete all the questions for four different
examples of diversity, one example on each page.
1. Give an example of diversity in the workplace.
2. How might THAT difference between colleagues affect interpersonal relationships in the
workplace?
3. Describe one way that THAT difference between colleagues may contribute to the workplace.
4. What kind of challenge may arise through THAT difference between colleagues?
5. Describe a strategy to support positive relationships in a workplace with THAT difference
between colleagues.
Diversity
Effect on interpersonal relationships in the workplace
Contribution to the workplace
Challenge in the workplace
Strategy to support positive relationships in the workplace
377 version 7
Student guidelines
ASM version 2
Page 3 of 5
November 2015
 New Zealand Qualifications Authority 2016
Resources
Workplace 1 – Harvest Market Garden
Sam and Jenny are a middle-aged couple who own a market garden that grows a variety of
vegetables such as lettuce, spring onions and potatoes. They also have fruit trees and grow
apples and cherries. The market garden sells to supermarkets but also has a road-side stall. Sam
and Jenny were born in China and have been in NZ for 40 years. Sam speaks good English but
Jenny does not.
The nursery also employs four full-time staff:
-
Their son, who is aged 25. He tends to do a lot of the work that involves heavy machinery,
such as driving the tractor.
-
Two women in their thirties, who do a lot of the grading work and manage the stall.
-
A teenage boy who has recently left school. When he was employed he asked to be signed
on as a trainee with the Primary ITO with the aim of achieving a Level 2 Horticulture
qualification.
Over summer, large numbers of students are employed for fruit picking.
377 version 7
Student guidelines
ASM version 2
Page 4 of 5
November 2015
 New Zealand Qualifications Authority 2016
Workplace 2 – Mountain View Care Home
Mountain View Care Home is a Presbyterian Aged Care Home. The sorts of duties carried out
by the Care Assistants include helping at meal times, getting people to and from their tables,
feeding people who need assistance, helping people to and from their rooms if they need it,
fetching things from residents’ rooms if they are unable to collect things for themselves,
toileting assistance and generally helping residents enjoy their stay.

There are approximately thirty residents in each of the rest home, hospital wing and
dementia unit. Residents are a mixture of men and women, all are over the age of 65.
Three of the residents are Māori and two are originally from Samoa. All of these residents
have family members who visit.

During your shift you will be working in a team of four or five. The care home employs
about 30 care assistants altogether and the people working in your team will change from
day to day. Most of the care assistants are women, although there are five men. The ages
of the care home staff range between 22 and 62. About ten workers are less than thirty
years old and about thirty workers are older than 45.

Three of the care staff are from India and three from the Philippines. They are qualified
nurses in their own country and are working as care assistants while they undertake
further study to gain NZ qualifications. Two of the care staff are Maori, three are Pasifika.

As it is a Presbyterian home, a grace, prayer or karakia is spoken before every meal. The
care home has a small chapel and residents have the option of attending a service on-site
on Wednesdays.
377 version 7
Student guidelines
ASM version 2
Page 5 of 5
November 2015
 New Zealand Qualifications Authority 2016