Te Hono o te Kahurangi: Qualification details
Title
New Zealand Diploma in Whānau Ora
Version
1
Qualification type
Diploma
Level
5
Credits
120
NZSCED
090599
Society and Culture > Human Welfare Studies and Services > Human
Welfare Studies and Services not elsewhere classified
DAS classification
349
Māori > Hauora
Qualification developer
NZQA Māori Qualifications Services
Next review
December 2019
Approval date
Dd Mmmm YYYY
The purpose of this qualification is to provide whānau, hapū, iwi, communities
and health and/or social service providers with people who are able to design,
implement and evaluate the effectiveness of providers in delivering whānaucentred health and/or social services to tangata Māori and their whānau.
Strategic purpose
statement
Following from the New Zealand Certificate in Whānau Ora (Level 4), this
qualification will provide people with the knowledge and skills to collaborate and
coordinate the delivery of whānau-centred health and/or social services for
tangata Māori and their whānau.
Graduates of this qualification will have the knowledge and skills to work
independently in a collaborative and coordinated manner within whānau-centred
health and/or social services.
Explanatory Note
Whānau Ora places whānau/families at the centre of health and social service
sector delivery. Built on distincitively Māori cultural foundations, Whānau Ora:
endorses a whānau-centred approach to meeting the identified health and social
needs of whānau; recognises whānau capacity for self determination; is
intergenerational and dynamic; focuses on the inherent ability of every whānau to
make positive changes; and has access to a wide range of health and social
services
Guiding principles
Whanaungatanga
This kaupapa highlights the importance of Māori cultural values, te reo Māori,
tikanga and kawa in establishing, building and maintaining quality relationships
within and between: tangata Māori with a disability and their whānau; hapū, iwi
and hapori; health and/or social service providers; and other key stakeholders.
Kaitiakitanga
This kaupapa refers to the skills and knowledge needed to support the protection,
maintenance and strengthening of the mauri, mana and tapu of tangata Māori
and their whānau, through the delivery of culturally appropriate, effective and
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timely health and/or social services.
Te Pono me te Tika
This kaupapa encompasses important aspects of Tikanga Māori and kawa; legal
obligations and compliance issues, systems and procedures, processes and
ethics, and acting in a way that is socially and culturally responsible. It also looks
into how these tools can be utilised to achieve the best outcomes for whānau,
hapū iwi and communities
Pukengatanga
This kaupapa highlights the importance of: keeping abreast of new knowledge,
technologies and models of whānau-centred; and the ability to self-reflect on
ones own model of practice as part of continuous self-improvement; and sharing
lessons learnt with other practitioners, providers, whānau and other key
stakeholders.
Manaakitanga
This kaupapa signifies as fundamental the ability of whānau-centred practitioners,
to work with tangata Māori, together with their whānau, in: a caring, manaenhancing and culturally appropriate way; and where the focus is on strengths
and abilities, not weaknesses, problems or deficits.
Rangatiratanga
This kaupapa emphasises the importance of practitioners having the knowledge,
skills and experience to lead the delivery of whānau-centred health and/or social
services to tangata Māori and their whānau, including: knowledge of local kawa
and tikanga; use of te reo Māori; role-modelling positive behaviours based on
kaupapa Māori principles; and meeting legal and ethical requirements in a
professional manner.
Qualification outcome statements
Graduates of this qualification will be able to:
1. Demonstrate whanaungatanga by evaluating the effectiveness of current
skills and strategies in meeting the communications and relationship
needs of tangata Māori, their whānau and other key stakeholders.
2. Demonstrate kaitiakitanga by evaluating the effectiveness of whānaucentred services in meeting the needs of tangata Māori and their whānau
in a health and/or social services context.
Graduate profile
3. Demonstrate tika me te pono by applying, as part of self-reflective
practice, a systematic approach to identifying, assessing, monitoring and
managing risk in a whānau-centred health and/or social service delivery
context
4. Demonstrate pukengatanga by analysing the effects of Whānau Ora and
other relevant legislation on the delivery of health and/or social services
to tangata Māori, their whānau, hapū, iwi and communities.
5. Demonstrate manaakitanga by using te reo Māori and tikanga Māori, and
role-modelling behaviours based on Māori cultural values to promote
models of whānau-centred practice in a health and/or social service
delivery context.
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6. Demonstrate rangatiratanga by working collaboratively and in a culturally
appropriate manner to ensure whānau health and/or social needs and
aspirations are acknowledged, addressed and met.
This qualification provides a pathway for those seeking to improve or further
develop their skills and knowledge in whānau-centred health and/or social
service delivery contexts.
Education pathway
Employment /
Community / Cultural
pathway
Students may continue their study with another Tertiary Education Organisation
(TEO) to degree level in the following fields: Counselling; Health Studies;
Hauora; Community and Social Work; and Health Services Management.
Subject to any prerequisites, students may continue their study to a Level 5
qualification, including:

New Zealand Diploma in Kaupapa Māori Public Health (Level 6) [Ref: tbc]
Graduates of this certificate will have the transferable skills and knowledge to
undertake roles as:
 Whānau ora Advisor
 Whānau ora Advocate
 Whānau Ora Negotiator
 Kaitoko Hauora (Health Promoter)
 Cultural services kaiawhina in private and public sector
 Whānau, hapū and/or iwi community workers
Graduates of this qualification will also be able to contribute to the needs and
aspirations of tangata Māori, whānau, hapū, iwi and hapori by:
 Kaiawhina
Qualification specifications
This qualification will be awarded to people who have met the requirements of the
graduate outcomes.
Awarding bodies for this qualification will be any education organisation accredited
under section 38 of the Education Amendment Act 2011 to deliver a programme
leading to the qualification.
Qualification award
The certificate will display the NZQF logo and the name and logo of the Tertiary
Education Organisation (TEO) offering the training leading to the award of the
qualification, the full qualification title, NZQA reference number, and the date of
award of the qualification.
If the TEO has been awarded the Mātauranga Māori Evaluative Quality Assurance
(MMEQA) Quality Mark for a programme of study leading to this qualification, the
certificate will also display the Mātauranga Māori Quality Assurance Mark.
Evidence requirements
for assuring
consistency
The process for ensuring consistency against the New Zealand Certificate in
Whānau Ora (Level 5) graduate profiles will be evidence-based, outcomesfocussed, and grounded in the guiding principles of this qualification and the
MMEQA kaupapa Māori principles.
Evidence for consistency
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Each education organisation is responsible for preparing a summary selfassessment report which uses evidence to demonstrate how well its
graduates meet the graduate profile outcomes at the appropriate threshold.
Each education organisation decides what specific evidence it will provide.
Evidence of the following must be provided for the New Zealand Certificate in
Whānau Ora (Level 5) consistency reviews:
 Effective internal and external moderation processes, including internal
moderation results relating to graduate outcomes
 Feedback and actions taken by the education organisation in response to
feedback and must include feedback from - graduates, current students,
tutors/assessors, and graduate destinations (such as employers, next
programme provider, the community/other stakeholders).
 Portfolios of work.
 Samples of assessment materials.
 Samples of learner work.
 Programme completion data and course results.
 Moderation outcomes which may include moderation/benchmarking across
common programmes.
 Relevant MMEQA external evaluation and review data where applicable;
 Employer surveys.
 Graduate surveys.
 Whānau, hapū, iwi, hapori surveys.
Evidence of the following may be provided for the consistency reviews:
 New Zealand Diploma in Whānau Ora (Level 5) programme evaluation
reports.
 Benchmarking with other providers.
 Site visit reports.
 Other relevant and reliable evidence.
To facilitate credit transfer, education organisations must clearly demonstrate
the equivalency or comparability between each of the outcomes in the
graduate profile, and the assessment components of their programmes.
Credit transfer and
recognition of prior
learning arrangements
Education organisations must have policies and procedures in place for
managing credit transfer, and assessing recognition of prior learning and
recognition of current competency. These policies and procedures, and
associated fees must be available to candidates prior to enrolment.
Assessment standards already achieved by the candidate, which are
specified in this qualification, may be credited to the qualification.
Minimum standard of
achievement and
standards for grade
endorsements
The minimum standard of achievement required for award of the qualification
will be the achievement of all of the outcomes in the graduate profile through
successful completion of an NZQA approved programme.
Entry requirements
(including prerequisites
to meet regulatory
body or legislative
requirements)
There are no mandatory prerequisites to meet regulatory body, or legislative
requirements for this qualification. However, evidence of relevant experience in
leading or managing the delivery of health and/or social services for tangata Māori
and their whānau, and/or extensive knowledge, skills and experience in working
with tangata Māori and their whānau in a health and/or social service delivery
context.
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Qualification conditions
Overarching conditions relating to the qualification
Conditions for
programme structure
The context for the delivery of programmes leading to the award of New
Zealand Diploma in Whānau Ora (Level 5) actively supports Māori preferred
ways of teaching, learning, learning support, and pastoral care.
Te Reo me ōna Tikanga Māori are inherent and embedded within the
kaupapa and values of this qualification.
Conditions for
programme context
Other conditions
The programme has in place appropriate mechanisms/protocols, to ensure
tangata whenua and/or mana whenua are engaged, involved and consulted
with regard to local tikanga and kawa as it pertains to the outcomes of the
qualification.
Mechanisms/protocols may include, but are not limited to:
 Memorandum of Partnership
 Relationship strategy and supporting operational policies and
requirements in place
 Designated Māori relationship role/position
 Provisions for kaumātua or whānau, hapū or iwi knowledge holders
acting in an advisory capacity
All programmes leading to a qualification approved under Te Hono o te
Kahurangi and listed on the NZQF, will be assessed under Mātauranga Māori
Evaluative Quality Assurance (Programmes of Study).
Specific conditions relating to the Graduate profile
Qualification outcomes
Programme Guidance/Conditions
Mandatory
or Optional
Demonstrate whanaungatanga by
evaluating the effectiveness of current
skills and strategies in meeting the
communications and relationship needs of
tangata Māori, their whānau and other key
stakeholders.
 Apply effective communication skills
and strategies to establish and manage
internal and external relationships and
disseminate information.
o Includes use of Te reo Māori
 Ko wai au
 Ko wai koe
 Ko wai tātou
 Engage with government and local
agencies, NGO service providers and
whānau, hapū iwi and communities
significance to the context of whānau
ora.
o Includes actively participating
in Tikanga Māori practices
 Mihimihi
 Karakia
 Powhir/whakatau
 Waiata
 whakatauki
Optional
Nga uara Māori (Māori values and
principles)
Understand and implement in the
Optional
(20 credits)
Demonstrate kaitiakitanga by evaluating
the effectiveness of whānau-centred
services in meeting the needs of tangata
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Māori and their whānau in a health and/or
social services context.
(20 credits)
Demonstrate tika me te pono by applying,
as part of self-reflective practice, a
systematic approach to identifying,
assessing, monitoring and managing risk
in a whānau-centred health and/or social
service delivery context
workplace
o Whanaungatanga
o Whakapapa
o Manaakitanga
o Tikanga/kawa
o Mana motuhake
o Turangwaewae
 Responsibilities to each other, whānau
hapū, iwi and communities
 Restoration – justice
 Regeneration
 Custody
 Accountability

(20 credits)


Demonstrate pukengatanga by analysing
the effects of Whānau Ora and other
relevant legislation on the delivery of
health and/or social services to tangata
Māori, their whānau, hapū, iwi and
communities.
(20 credits)
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Apply kawa, tikanga; and relevant
legislation, policies, processes, and
protocols to rangahau a whānau ora
kaupapa.
o Legislation.
o Ethics
o Reporting
o Methodology
Understand the hitori o Aotearoa and
identify in the work place the:
o Te Tiriti o Waitangi
o History of Whānau ora
o Changing nature of whānau
o Impacts on whānau
o Whanau Ora policies
Historical implications for practice
o Human Rights
o Declaration on the rights of
independence peoples
o Sector specific legislation and
policies
To understand and identify in the
workplace;
 Communicate and negotiate effectively
with all relevant stakeholders
 Access and manage multiple systems
in a whānau ora context.
 Identify and resolve conflicts and
problems
 assess wellbeing needs
 Develop own personal and
professional boundaries
 Utilise technology to manage, record,
and store information and data
 Effective report writing
 Tailor a Whānau ora framework for
own workplace;
o Governance
o Management
Optional
Optional
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
Demonstrate manaakitanga by using te
reo Māori and tikanga Māori, and rolemodelling behaviours based on Māori
cultural values to promote models of
whānau-centred practice in a health
and/or social service delivery context.

(20 credits)

o Practice
o Administration
Te Ao Hurihuri
o Movement
o Implementation
o Kauae runga/raro
o Specialist
Co-ordinate the integration of te reo
and tikanga practices in the workplace
o Mihi
o Karakia
o Powhiri / Whakatau
o Waiata
o Whakatauki/whakatauaki
o Tangata Whenua/Manuhiri
o Hakari
Manage Mauriora of ones self and
others
o Physical
o Spiritual
o Mental
o philiosophical
Demonstrate rangatiratanga by working
collaboratively and in a culturally
appropriate manner to ensure whānau
health and/or social needs and aspirations
are acknowledged, addressed and met.

Self manage
o Maori models of practice
o Maori models of whānau Ora
o Codes of practice
o Codes of ethics
(20 credits)

Leadership and empowerment
o Self-determination
o Self reflection
o Whānau determination
o Whanau reflection
o Mana Whanau
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Optional
Optional
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