Te Hono o te Kahurangi: Qualification details
Title
New Zealand Certificate in Whānau Ora
Version
1
Qualification type
Certificate
Level
3
Credits
60
NZSCED
090599
Society and Culture > Human Welfare Studies and Services > Human
Welfare Studies and Services not elsewhere classified
DAS classification
349
Māori > Hauora
Qualification developer
NZQA Māori Qualifications Services
Next review
December 2019
Approval date
Dd Mmmm YYYY
The purpose of this qualification is to provide marae, communities, and the health
and/or social service providers with people who, under direct supervision, are
able to demonstrate knowledge and understanding of whānau-centred
approaches to meeting the health and/or social needs of tangata Māori and their
whānau.
Strategic purpose
statement
This introductory-level qualification provides a formal learning pathway for people
currently or intending to work with tangata Māori and their whānau in a health
and/or social service context.
Graduates of this qualification will, under direct supervision, apply an
understanding and knowledge of whānau-centred approaches to the provision of
health and/or social services for tangata Māori and their whānau.
Explanatory Note
Whānau Ora places whānau/families at the centre of the provision of health
and/or social sector services. Built on distincitively Māori cultural foundations,
Whānau Ora: endorses a whānau-centred approach to meeting the identified
health and social needs of whānau; recognises whānau capacity for self
determination; is intergenerational and dynamic; focuses on the inherent ability of
every whānau to make positive changes; and ensures access to a wide range of
health and social services.
Guiding Principles
Whanaungatanga
This kaupapa highlights the importance of Māori cultural values, te reo Māori,
tikanga and kawa in establishing, building and maintaining quality relationships
within and between: tangata Māori and their whānau; hapū, iwi and hapori; health
and/or social service providers; and other key stakeholders.
Kaitiakitanga
This kaupapa refers to the skills and knowledge needed to support the protection,
maintenance and strengthening of the mauri, mana and tapu of tangata Māori
and their whānau, through the delivery of culturally appropriate, effective and
timely health and/or social services.
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Pukengatanga
This kaupapa highlights the importance of: keeping abreast of new knowledge,
technologies and models of whānau-centred; and the ability to self-reflect on
ones own model of practice as part of continuous self-improvement; and sharing
lessons learnt with other practitioners, providers, whānau and other key
stakeholders.
Manaakitanga
This kaupapa signifies as fundamental the ability of whānau-centred practitioners,
to work with tangata Māori, together with their whānau, in: a caring, manaenhancing and culturally appropriate way; and where the focus is on strengths
and abilities, not weaknesses, problems or deficits.
Rangatiratanga
This kaupapa emphasises the importance of practitioners having the knowledge,
skills and experience to be able to demonstrate leadership in the delivery of
whānau-centred health and/or social services to tangata Māori and their whānau.
This includes knowledge of local kawa and tikanga; use of te reo Māori;
demonstration/role-modelling of positive behaviours based on kaupapa Māori
principles; and meeting legal and ethical requirements in a professional manner.
Qualification outcome statements
Graduates of this qualification will be able to:
 Demonstrate whanaungatanga by describing the skills and strategies
necessary for effective communication and management of relationships
across a range of stakeholders.
 Demonstrate kaitiakitanga by assisting tangata Māori and their whānau to
access relevant information and services, to be able to make well-informed
health and social service-related decisions.
Graduate profile
 Demonstrate pukengatanga by describing the effects of Whānau Ora and
other relevant legislation on the delivery of health and/or social services to
tangata Māori, their whānau, hapū, iwi and hapori.
 Demonstrate manaakitanga by applying the principles of Whānau Ora, te reo
Māori, and tikanga Māori, when engaging with tangata Māori, their whānau,
hapū, iwi and hapori.
 Demonstrate rangatiratanga by explaining the effects of whānau-centred
approaches to health and/or social service provision on the needs and
aspirations of tangata Māori and their whānau.
Subject to any prerequisite, students may continue their study to a Level 4
qualifications, including:
Education pathway

New Zealand Certificate in Tiaki Kuia, Koroua (Level 4) [Ref: tbc]

New Zealand Certificate in Whānau Ora (Level 4) [Ref: tbc]

New Zealand Certificate in Kaupapa Māori Public Health (Level 4) [Ref: tbc]

New Zealand Certificate in Disabilities (Level 4) [Ref: tbc]

New Zealand Certifcate in Te Pou Tautoko I te Ora (Level 4) [Ref: tbc]
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Employment /
Community /
Cultural pathway
Graduates of this certificate will have the transferable skills and knowledge to
undertake kaiawhina roles under supervision in:
 kaiawhina with the Māori Public Health organisations, Māori Community
Health organisations, Iwi Social Services organisations, Social Development,
organisations, Whānau Ora clusters, Nursing Support and Care,
Education/Social support/Justice, NGO Family Support Services
Graduates of this qualification will also be able to contribute to meeting the needs
and achieving the aspirations of tangata Māori, whānau, hapū, iwi, and hapori by:
 whānau support person
 advocate
Qualification specifications
This qualification will be awarded to people who have met the requirements of
the graduate outcomes.
Awarding bodies for this qualification will be any education organisation
accredited under section 38 of the Education Amendment Act 2011 to deliver a
programme leading to the qualification.
Qualification award
The certificate will display the NZQF logo and the name and logo of the Tertiary
Education Organisation (TEO) offering the training leading to the award of the
qualification, the full qualification title, NZQA reference number, and the date of
award of the qualification.
If the TEO has been awarded the Mātauranga Māori Evaluative Quality
Assurance (MMEQA) Quality Mark for a programme of study leading to this
qualification, the certificate will also display the Mātauranga Māori Quality
Assurance Mark.
The process for ensuring consistency against the New Zealand Certificate in
Whānau Ora (Level 3) graduate profiles will be evidence-based, outcomesfocussed, and grounded in the guiding principles of this qualification and the
MMEQA kaupapa Māori principles.
Evidence for consistency
Evidence
requirements for
assuring
consistency
Each education organisation is responsible for preparing a summary selfassessment report which uses evidence to demonstrate how well its graduates
meet the graduate profile outcomes at the appropriate threshold. Each education
organisation decides what specific evidence it will provide.
Evidence of the following must be provided for the New Zealand Certificate in
Whānau Ora (Leve; 3) consistency reviews:
 Effective internal and external moderation processes, including internal
moderation results relating to graduate outcomes
 Feedback and actions taken by the education organisation in response to
feedback and must include feedback from - graduates, current students,
tutors/assessors, and graduate destinations (such as employers, next
programme provider, the community/other stakeholders).
 Portfolios of work.
 Samples of assessment materials.
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 Samples of learner work.
 Programme completion data and course results.
 Moderation outcomes which may include moderation/benchmarking across
common programmes.
 Relevant MMEQA external evaluation and review data where applicable;
 Employer surveys.
 Graduate surveys.
 Whānau, hapū, iwi, hapori surveys.
Evidence of the following may be provided for the consistency reviews:
 New Zealand Certificate in Whānau Ora (Level 3) programme evaluation
reports.
 Benchmarking with other providers.
 Site visit reports.
 Other relevant and reliable evidence..
To facilitate credit transfer, education organisations must clearly demonstrate the
equivalency or comparability between each of the outcomes in the graduate
profile, and the assessment components of their programmes.
Credit transfer and
recognition of prior
learning
arrangements
Education organisations must have policies and procedures in place for
managing credit transfer, and assessing recognition of prior learning and
recognition of current competency. These policies and procedures, and
associated fees must be available to candidates prior to enrolment.
Assessment standards already achieved by the candidate, which are specified in
this qualification, may be credited to the qualification.
Minimum standard
of achievement and
standards for grade
endorsements
The minimum standard of achievement required for award of the qualification will
be the achievement of all of the outcomes in the graduate profile through
successful completion of an NZQA approved programme.
Entry requirements
(including
prerequisites to
meet regulatory
body or legislative
requirements)
There are no mandatory prerequisites to meet regulatory body, or legislative
requirements for this qualification.
Qualification conditions
Overarching conditions relating to the qualification
Conditions for
programme
structure
The context for the delivery of programmes leading to the award of the New
Certificate in Whānau Ora (Level 3) actively supports Māori preferred ways of
teaching, learning, learning support, and pastoral care.
The programme has in place appropriate mechanisms/protocols, to ensure that
whānau and/or hapū and/or iwi and/or hapori are engaged, involved and
consulted.
Conditions for
programme context
Mechanisms/protocols may include, but are not limited to:
 Relationship strategy and supporting operational policies and requirements in
place
 Designated Māori relationship role/position
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 Provisions for kaumātua or whānau, hapū or iwi knowledge holders acting in
an advisory capacity
Other conditions
All programmes leading to a qualification approved under Te Hono o te
Kahurangi and listed on the NZQF, will be assessed under Mātauranga Māori
Evaluative Quality Assurance (Programmes of Study).
Specific conditions relating to the Graduate profile
Programme Guidance/Conditions
Programmes should include the following key focus
areas of each outcome:
Mandatory
or Optional
Demonstrate whanaungatanga
by describing the skills and
strategies necessary for effective
communication and management
of relationships across a range of
stakeholders.
(10 credits)
Describe communications skills that includes:
o use of Basic Te reo Māori
 Basic mihi oral /written
 Basic poroporoaki oral / written
o literacy and numeracy skills
o basic use of technical and terminology
language
o basic negotiating, advocating, problem
solving, and conflict resolution skills
Optional
Demonstrate kaitiakitanga by
assisting tangata Māori and their
whānau to access relevant
information and services, to be
able to make well-informed
health and social service-related
decisions.
(10 credits)
Describe the significance of Māori values and
principles in whānau ora:
o whanaungatanga
o whakapapa
o manaakitanga
o tikanga/kawa
o mana motuhake
o turangawaewae
Optional
Demonstrate pukengatanga by
describing the effects of Whānau
Ora and other relevant legislation
on the delivery of health and/or
social services to tangata Māori,
their whānau, hapū, iwi and
hapori.
(15 credits)
Research the hitori o Aotearoa and Whānau Ora
o Te Tiriti o Waitangi
o Whānau ora
Demonstrate manaakitanga by
applying the principles of Whānau
Ora, te reo Māori, and tikanga
Māori, when engaging with
tangata Māori, their whānau,
hapū, iwi and hapori.
(15 credits)
Apply the principles of Whānau Ora to engage with
Whānau.
Use basic Te Reo structures.
o ko wai au
o ko wai koe
o ko wai tātou
o basic whakatauki
o basic Karakia
Qualification outcomes
Optional
Optional
Particpate and support tikanga practices
o Powhiri / whakatau
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© New Zealand Qualifications Authority 20XX
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o
mihimihi
o karakia / waiata
o kawa
o Te Tari o te ora
Describe the importance of mauri ora in a Whānau
Ora context underpinned by manaakitanga
o Physical
o Spiritual
o Mental
o Philisophical
o Describe Māori models of Whānau Ora
o Describe Maori models of practice in a
Whānau Ora context
Demonstrate rangatiratanga by
explaining the effects of whānaucentred approaches to health
and/or social service provision on
the needs and aspirations of
tangata Māori and their whānau.
(10 credits)
Qualification Reference XXXX
© New Zealand Qualifications Authority 20XX
Introduction to the following legislation:
 Justice
 Housing
 Social Welfare
 Education
 Health
Optional
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