START
Monthly Meeting
DATE: SEPTEMBER 20, 2012
LOCATION: SACRAMENTO HALL ANNEX
TIME START: 2:00 PM TIME END: 3:00 PM
ATTENDANCE LOG
MEMBERS PRESENT
SUZANNE BRACAMONTE
ELENA COMPO
NORMAN KWONG
GINA LOMBARDO
JOEY MARTINEZ
ANDREW STIFFLER
SARAH WHYTE
AGENDA
INTRODUCTIONS
START ROLES AND RESPONSIBILITIES
REDFINE THE POSSIBLE AND ABA
GOALS
MEMBERS ABSENT
ROBYN PITTS
OTHERS PRESENT
ACTIONS
We said goodbye to three excellent START members, Noel Carolipio, Katerina
Donato-Weinstein, and Kem Gravenberg. With their departure, we welcomed
three new members to the START team: Suzanne Bracamonte from Public
Safety, Elena Compo from Business & Administrative Services, and Norman
Kwong from Budget Planning & Administration, representing the Vice
President’s Office and Auditing Services as well as BPA.
A key role for START members is being an active participant: informing staff and
providing feedback about divisional programs and events, as well as delivering
opinions from staff within their respective departments.
Occasionally START members help assist at ABA events as well.
Sarah Whyte shared with START members a handout that lists the new ABA
goals and measures influenced by the new Redefine the Possible initiative.
The set of four foundational goals - process efficiency, customer service,
teamwork and operational performance - represent an ongoing commitment to
excellence. Even when a goal is completed, it doesn’t go away, ABA focuses on
continuous improvement in those categories. Focus areas may change to reflect
completion of goals or current conditions.
ABA’s process efficiency goal was kicked off this summer with over 25 ABA
managers and staff attending a Lean/Process Improvement workshop facilitated
by the Chancellor’s Office QI staff. Participants began work on mapping a
process identified prior to the workshop. The Vice President’s Office is planning
a customer service related event later this fall.
Even when a goal is completed, it doesn’t go away, ABA focuses on continuous
improvement in those categories. Focus areas may change to reflect completion
of goals or current conditions.
SUMMER NEWSLETTER
FALL NEWSLETTER
ABA WEBSITE UPDATE
The goals, as well as the areas of focus were directly influenced by the feedback
received from all staff at division-wide events.
Well received. Many complements were made on the new layout and
interesting stories. This was the most robust summer edition in some time, and
the first edition to use the “Monet” style consistent with many of ABA’s newest
webpages.
Planned for completion in mid-November, this issue will resume many of the
traditional articles, as well as introduce several new ones. The Behind the
Scenes will focus on the START committee and its members. Aligning with the
Redefine the Possible initiative, the Roving Reporter section will ask ABA
employees how they may have redefined themselves, in terms of their jobs
within ABA?
The Staff Spotlight may change focus to incorporate the “redefine” concept.
Several recommendations have been received.
A second Web Editors meeting has been scheduled for October with the ABA
Web Coordinator, Andrew Stiffler. This meeting will go into greater detail of file
management within the WCM, tips, best practices, and address issues that
users have had.
The aggressive web migration schedule that was laid out by IRT and SPQI is
gaining momentum. While slightly behind, several new pages have been
launched, including BPA, OneCard, and UTAPS. BAS, Financial Services, SPQI and
Facilities Services are all underway at different stages of development.
UPCOMING EVENTS
Andrew Stiffler shared with the START members the newest pages, as well as
mock-ups of pages available in development. The “Monet” style for the new
pages has been well received. Gina Lombardo made a suggestion to add the
Dept. Zip to the “Contact Us” section of each page. This will be implemented for
current and future sites.
ABA Staff Professionals meeting will be help on Nov. 13 from 3-5, and Nov. 14
from 9-11 in the University Union Ballroom I.
The next VP Coffee & Conversation will be held Nov. 27.
The ABA Appreciation Luncheon will be held in the Alumni Center December 4th
from 11-30 to 2 p.m. This event may be broken up into two events to
compensate the range of schedules of ABA’s staff.
ABA Speaker Series: To Be determined, Administrative Operations is seeking
someone to be featured for this event.
ABA Leadership Awards will follow a similar structure as the Staff Peer Awards.
Awardees (managers, staff, and teams) will be honored at their offices, or a
central location with fellow coworkers, managers, and the vice president. This
method provides both public announcements and an intimate setting for the
awardee.
RECORDED BY: ANDREW STIFFLER 9/27/2012