Technical Assistance for
Civil Society Organisations
Regional Office
This project is funded
by the European Union.
Technical Assistance Service Contract for the implementation of the project
“Capacity Building of Civil Society in the IPA countries and Territories (Albania, Bosnia and
Herzegovina, Croatia, the former Yugoslav Republic of Macedonia, Kosovo under UNSCR 1249/99,
Montenegro, Serbia and Turkey).
EuropeAid/127427/C/SER/Multi.
Open Call for one Senior Short-Term Expert
for design and coaching of
TACSO Regional Pilot E-learning Course
“CSO Management – Practical Tools for Organisational Development
Analysis” (advanced level)
25 April – 1 July 2011
Background of the assignment
The general objectives of the project TACSO (Technical Assistance for Civil Society Organizations)
are to strengthen the overall capacities and accountability of Civil Society Organizations (CSOs)
within the IPA beneficiaries, to guarantee the quality of services of CSOs and create a sustainable
role for the CSOs in the democratic process. The main purposes of the project are to:


Increase and improve the capacity and actions of CSOs and to
Improve the democratic role of CSOs.
An important activity under this heading is the implementation of regional and national courses,
which aim to increase the capacity of CSO representatives from the region in a number of key areas,
including fundraising, citizen's participation, CSO management, advocacy/lobbying and
developing and managing EU funded projects. This also includes design and implementation of
TACSO Regional Pilot E-learning Course on CSO Management – Practical Tools for Organisational
Development Analysis” that will serve as learning experience for future TACSO E-learning courses.
E-learning course objectives
The objectives of this e-learning course are:
 To enhance knowledge and skills of selected CSO representatives from the region on CSO
management;
 To provide CSOs with tools and approaches to assess their organisation from management
perspective and develop strategic position for their organisation by designing internal
management interventions;
 To inspire, motivate and encourage CSOs to reflect and discuss on various aspects of
internal organisational development for more effective performance and action.
Scope of the Assignment
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
Under the overallRegional
guidance
of the Project Team Leader and Regional Training Coordinator
This the
project is funded
Office
by the European Union.
duties and responsibilities of the Short Term Expert/ Consultant for “CSO management” are as
follows:










To design questionnaire for assessment of participants knowledge in CSO management and
their expectations from the training process;
To design diagnostic organisational questionnaire to assess the level of organisational
development of the participating organisations;
To determine the most effective delivery methods and applicable training instruments for
the participant group to achieve the course objective and measurable outcomes, including
appropriate course techniques suitable for an E-learning course;
Develop a detailed ten-week course curriculum and agenda for Regional Pilot E-learning
Course on “CSO Management” based on the Terms of Reference;
Develop course materials based on the manual “CSO Management – Practical Tools for
Organisational Development Analysis” including practical assignments, exercises,
assessment materials, power point presentations and similar;
Deliver coaching services to the course participants during the course period;
Develop guidelines with rules and procedures for e-coaching sessions;
Prepare and deliver an Final Course Report seven days after the completion of the elearning course including information on course delivery process, results achieved, analysis
of the participants’ participants evaluation, main conclusions and recommendations for
future work;
Develop an evaluation form for to be used at the mid-term and end of the course;
Preparing a training report annex containing the main products created by participants
during the course.
Deliverables and results
By the end of the assignment, the STE should deliver:







Questionnaire for assessment of participants’ knowledge on CSO Management and their
expectation on the course;
Diagnostic organisational questionnaire;
Course agenda for advanced e-learning course on CSO management including the most
appropriate methods;
Course materials such as assignments, exercises, power point presentations, quizzes,
surveys etc.;
Guidelines for e-learning coaching;
Evaluation form;
Final Course Report.
Location of assignment
The assignment is divided into three phases:



Preparation/design phase: Sarajevo, BiH (3 days at RO BiH and 1 day at home)
Implementation/ Coaching phase: home-based (9 days)
Reporting phase: home-based (2 days)
Duration and timing of the assignment
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania
Technical Assistance for
Civil Society Organisations
Regional Office
The assignment is planned to take place during the following period:



This project is funded
by the European Union.
Preparation/design phase: 4-10 April 2011
Implementation/ Coaching phase: 25 April 2011 – 1 July 2011
Reporting phase: by 10 July 2011
Short term Consultant’s working days:
Activity
STE days
Preparing advanced e-learning course design, agenda for the
4 days
participants, course materials, practical assignments, exercises,
quizzes, surveys etc., Guidelines for participants for e-coaching
sessions, needs assessment and diagnostic questionnaire design
Course delivery through coaching services
9 days
Preparation of the final Course Report with annexes
2 days
TOTAL
15 days
Profile of the STE
Senior short-term Consultant must have the following qualifications:






University degree in social sciences, advanced degree is an asset;
Proven practical experience in CSO management on executive management position or
position in CSO governance structures.
At least five years training experience with CSOs, with a specific focus on Management
topics like organization management, strategic planning, human resource management,
good governance in CSOs etc.;
Experience with providing online coaching services;
At least ten years working experience with civil society in the region (Western Balkans and
Turkey);
Fluency in English.
Applicants must be independent and free from any conflict of interest. Note that civil servants and
other staff of a beneficiary public administration may not be recruited as STE unless to prior written
approval has been obtained from Contracting Authority.
Monitoring and evaluation of the STE:
The activity will be monitored by the Regional Training Coordinator and Team Leader. The STE
will deliver a Course Report to RTC before remuneration.
Application procedure:
Applications must be in English and entail the following:
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania



Technical Assistance for
Civil Society Organisations
Letter of intent
andOffice
availability, including draft of course design and information This
onproject is funded
Regional
by the European Union.
financial requirements. Note that travel costs and accommodation costs are to be included in
the fee offered;
CV in EU format of the proposed expert;
Two references from similar assignments.
The application should be sent no later than 3 April 2011 by email to:
emina.abrahamsdotter@tacso.org to the attention of TACSO Regional Training Coordinator with
the subject heading: TACSO Regional Pilot E-learning Course on CSO management - STE
Application.
TACSO Regional Office • Potoklinica 16 • 71 000 Sarajevo • t: +387 33 532 757 • f: +387 33 532 757 • e-mail: info@tacso.org
SIPU International AB Sweden • Civil Society Promotion Centre Bosnia and Herzegovina • Human Resources Development Foundation Turkey
Foundation in Support of Local Democracy Poland • Partners Foundation for Local Development Romania