Student Health Center
Division of Student Affairs
Job Performance Standards
Physicians
50%
QUALITY OF CARE/PROFESSIONAL EXPERTISE
1.
2.
3.
20%
20%
10%
Chart Review
 Clinical competence
 Diagnostic and therapeutic skills
 Problem solving ability
 Documentation
Peer Review with emphasis on risk management and quality
improvement
New skill development or update (focused on meeting Student
Health Center (SHC) needs, enhancing scope of practice)
PATIENT SATISFACTION
1.
Student survey
2.
Complaints/compliments via the “Tell Us About Us” form
3.
Patient care survey (mailer)
CONTRIBUTION TO GROUP/LEADERSHIP AND INITIATIVE
1.
Educational services to SHC and campus community (outreach)
2.
Special projects/programs/clinics
3.
Committees – active participation/problem solving/task forces
4.
Community service
5.
Nurse practitioner preceptorship/mentoring
WORK HABITS
1.
Excellent attendance
2.
Sharing of workload
3.
Team-work oriented/good communication skills
4.
Flexibility/adaptability and responsiveness in meeting the patient
needs
Rating for Performance Evaluation & Performance Based Salary Increase
Rate on 1– 5 Scale:
5 = Outstanding
4 = Good
3 = Satisfactory
2 = Needs Improvement
1 = Unacceptable
1.
Unacceptable
Performance clearly falls short of expected standards. Performance is either
inappropriate and/or incompetent. The employee has demonstrated inability or
unwillingness to improve or meet those standards.
2.
Needs Improvement
Performance often falls short of expectations. The employee requires
mentoring and/or proctoring to meet standards.
3.
Satisfactory
Meets basic requirements and expectations of the position. The employee
performs all elements in a satisfactory, competent manner.
4.
Good
Consistently meets requirements of the position and often exceeds the expected
standards.
5.
Excellent
Highest quality performance which typically exceeds the expected standards.
Consistently provides elements of leadership, innovation and mentoring.
*
To be eligible for a PBSI, unless otherwise negotiated, the employee’s total
score must average above 4.5. If any category is rated below 3.0, the
employee is not eligible for a PBSI regardless of the total score.
6/10/97, 4/11/01