Emerson Educational Services
Capabilities Overview
Latin America
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Emerson Educational Services: Your
Best Partner for Employee Training
A well-trained team knows their tools and knows how to use them to meet short-term
and long-term goals. Work with a partner — Emerson Educational Services can bring
your entire team the expertise they need to face each challenge.
What if you train personnel and they leave? Worse yet, what if
you don’t train them and they stay?
Train and keep
high-quality team
members.
Learn best
practices to meet
profitability goals.
Train personnel and improve not only operations, but a sense of ownership in the
operation’s results – a proven ingredient in employee satisfaction and retention.
Train with the experts from Emerson and profit from their experience to meet your
business goals.
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Factors Impacting the Human Capital
– Challenges Facing the Industry
Turnover
Motivation
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Career Path
Americas Workforce Environment
Source: Manpower Consulting - Argentina
McKinsey Global Institute, The world at work: Jobs, pay, and skills for 3.5 billion people. 2012.
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Constraints around Americas Workforce
Source: Manpower Consulting - Argentina
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Unskilled Personnel Create Financial
Stress in Companies
Source: Manpower Consulting - Argentina
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How are Companies Responding to
Balance the Uneven Workforce
Source: Manpower Consulting - Argentina
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Why is important to provide training
Training makes a difference……

Boost self esteem and personal development of the personnel

Helps in the formation of leaders

Improves technical level (hard qualities) of the personnel and avoids mistakes and reduce safety
risk

Increases level of satisfaction with assigned position, which has a direct impact on personnel
rotation

Favors promotion towards positions of higher level of responsibility

Contributes to make the employee feel better about himself/herself by improving job performance

Generates return of investment (ROI)
Maximize Employee Loyalty with Emerson
Educational Services
A well-trained employee, is a loyal employee
The understanding of the product or installed base
and the plant operation, will translate in several
advantages:
Increases level of commitment from the
employees
Decreases employee attrition
Less financial impact for the plant as a
consequence of unplanned plant shut downs and
employee rotation
Slide 9
Emerson Confidential
IACET Accredited Training Provider

Emerson Process Management
Educational Services is an IACET
authorized training provider.
–
The International Association of Continuing
Education and Training (IACET) is the premier
standards-setting organization for continuing
education and training. Our strategic mission is to
promote IACET standards as a benchmark for quality
program delivery. IACET Authorized Providers are an
elite group of educators dedicated to quality in
continuing education and training. Consumers trust
the IACET CEU because they know that the
Authorized Providers’ processes must follow the
ANSI/IACET Standard for Continuing Education and
Training and have been thoroughly assessed by a
third party.
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Emerson Global Educational Services
Europe
Locations 25
Instructors 119
Asia-Pacific
Locations 16
Instructors 105
U.S. & Canada
Locations 18
Instructors 154
Middle East & Africa
Locations 6
Instructors 36
Latin America
Locations 8
Instructors 20
Summary
Locations 73
Instructors 434
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Emerson Educational Services
Training Options
●
Product Training

Process Training
 Asset Optimization
 Plant Safety
 Fisher Control Valves & Instruments
 Process Control & Loop Tuning
 Daniel
 Refining Process Training
 DeltaV™ /PROVOX™ /RS3™
 Syncade™ Smart Operations Management
Suite
 Liquid & Process Analytical
 Machinery Health™ Management
 Measurement
 Micro Motion
 Ovation® / WDPF®
 Regulators
 Remote Automation Solutions
 Roxar
 PlantWeb®
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Emerson Educational Services
Training Delivery Platform Options
Value
Operator / Maint Training Solutions
• Complete Training Solutions
• Services to fit your needs and meet your objectives
•Design
• Development
• Testing
• Training
• ‘As-built’ Courseware
• Scenarios
• Instructor led
• Scoring
• On-site or factory locations
• Reports
• Locations worldwide
• Architecture Options
• Local Language support
• Hands-on
• Engineering
V-Learning
• Maintenance
• Instructor Led
• Operations
• No travel required
On-Site / Traditional Classroom
eLearning Training
Hands on, ‘learn-by-doing’
•
Self paced training
• Available via the internet
•
•
Consulting Services
Progress monitored with LMS
Specialization
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Traditional Classroom
Emerson Educational Services
Traditional Classroom & On-Site Training
• Traditional Classroom
• In House
(open/closed)
• In Company
(Customer’s plant)
• Certified and
specialized Instructors
• Hands On
• Workshops
• Local language
support
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Emerson Educational Services
eLearning
Hands-on, learn-by-doing including
workshops
 Available via the internet
 Train on your schedule, no travel
required

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Emerson Educational Services
Virtual Classroom Training
FEATURES
VIRTUAL
CLASSROOM
Instructor Led
Individual Work Station
Professional Curriculum
Home @ Night
Attend from Anywhere
Customize Content
No Travel Hassles
Best Cost Option
Greatest Course Content Flexibility
https://emersonprocess.adobeconnect.com/_a13754005/p11116600/
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World Class Training Approach
Plant Personnel: Asset or Liability?
Training Determines the Difference:

1st - Training Assessments the Human Centered Design (HCD)
approach

2nd – Training Assessments result in Targeted Training

3rd – Targeted Training is more effective and reduces cost
Proven Case Studies
Total Hours
of Study for
all Job
Roles
Training
Days
Pre Assessment
Post Assessment
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Pre
Assessment
Post
Assessment
Training Assessments – Targeted
Explore
• Initial customer
contact
• Phone and/or
face-to-face
meeting
• Identify training
requirements
• Identify key
stakeholders to
move forward
• Submit training
assessment
proposal
Agree to training
assessment
Design
& Plan
• Training
Assessment kick
off meeting
• Define business
objectives
• Define KPIs
• Define job roles
• Identify SMEs
• Identify test
questions
• Conduct pre
assessments
• Conduct skills gap
analysis
Develop
Agreement
• Define training
deliverables
• Identify resource
requirements
• Define training
development
timeline
• Submit proposal
for training
program
development
Implement
• Develop OTS
• Develop MTS
• Finalize post
assessments
• Develop instructor
led training
• Develop on-line
training
• Conduct train-thetrainer sessions
• Deploy blended
training solutions
• Evaluate and
refresh curriculum
Agree to training
program
development
<<< Lifecycle Services Consulting Process >>>
Training On Demand. Competency
development program
Industrial Area
Automation and
Process Control
Control
Systems
Flow
Solutions
Final Control
Elements
Measure and
Analyze
Work Areas
Engineering
Maintenance
Optimization
and Reliability
Certification
Levels
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Virtual
Class
e-Learnig
Traditional
Classroom
Delivery Methods
Operational
Process
Emerson Educational Services
Targeted Training Example


Challenge
–
Need to maximize Kuwait Oil Company (KOC) capability
–
Expedite 8 graduate engineers productivity
–
Provide broad technical knowledge of automation
Program Scope
–
Definition of business objectives
–
Pre-Examination
–
Design/Delivery of 19 week training program
–
8 Emerson Training Business Units
–
–

PSS/AO/MHM, Daniel, Fisher, Rosemount
Analytical, Micro Motion, RAS and Roxar
Post Examination
Result
–
Delivered multi-business unit targeted training program for 8
graduate engineers
–
Post examination results revealed notable increased level
with knowledge of automation
–
Company looking to repeat program at other sites
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Educational Service Contract
Scope
–
Provision of educational services providing enrollment for the participation of
employees of Petrobras on trainings provided by Emerson. Included all
trainings of the Educational Service Catalog - Brazil.
–
Duration: 1095 Days
Bu´s Included
– PGS;
– RAS;
– RAI;
– FLOW ;
– FCS;
– RMD
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You can Rely on Emerson Educational Services for
Your Team’s Training Needs!
We can help you maximize the return on your most
important investment – your employees.

Targeted, flexible training designed to satisfy the
organizations needs


Numerous topic and learning platform combinations available
Training delivered by experts
– Certified instructors have application expertise and field experience

Proven student satisfaction ratings

Courses and instructors assessed after each course
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In Summary
Existing Problems:
Macro: Challenges facing the industry at a
global level
Our goal:
“Through our competency development program,
achieve that your employees base attain
operational excellence and increase their sense
of belonging towards your company”
Slide 23
Emerson Confidential
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Contactos:
Veronica Turner
Director Educational Services - Latin América
Tel: + 1 954 846 5044
E-mail: Veronica.Turner@Emerson.com
(Place your contact information here)
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