TO:
Robin Ramsey, Chair,
CNM College Curriculum Committee
From: Donna Diller, Dean,
School of Business and Information Technology (BIT)
Date: Tuesday, February 03, 2015
Re:
2014 CCC Provisional Proposals, referenced in Monday, Nov 24, 2014 “CCC approvals”
email from Robin Ramsey, CCC Chair
As requested, we are providing the following information which addresses the provisional issues raised
by the 2014 CCC concerning our 2015-2016 Catalog changes for CIS and OTEC courses. The first
portion of this document addresses CIS concerns, followed by OTEC.
We appreciate the concern for student success but want to assure the committee that our regular processes
and procedures regarding faculty training, curriculum and program review, which all support student
success, apply to all of our courses and programs in BIT. All schools at CNM participate in program
review each year. One portion of program review evaluates C pass rates, retention, and number of
graduates. We share program review data with our chairs and faculty each year so they can be assessing
student success and making adjustments as needed. As you will see, our structure is also designed to
support student access to faculty, tutors and assistance in computer labs for their specific coursework.
Please feel free to contact us if you have any additional questions.
Computer Information Systems (CIS)
CIS Program History
Historically, the majority of the CIS courses have been 2 theory credit hours + 1 lab credit hours for a
total of 5 contact hours per week, for a 15 week semester. This long class time was required because
CNM labs were the only place that students were able to work on their coursework. Today, CIS
curriculum, course content and materials have evolved such that course material and software are readily
available for students to load on their own personal computers and/or have online web content. Students
now have internet availability, too, thus, students are not tied to being in CNM computer laboratories to
do coursework.
CIS Program Change to Course Contact Time
During the Spring of 2013, CIS full-time faculty met to discuss the scheduling requirements for Fall
2013/Spring 2014. Many of the CIS faculty in many of the concentrations suggested that their traditional
courses (5 contact hour, meeting twice per week for 2.5 hours) could be taught as Hybrid, meeting once a
week for “lecture” and the other portion of the contact time the students were able to work at home or in
the open labs. The faculty indicated that the second class meeting was not needed. Several of the CIS
faculty had arranged their classes to have only one day “lecture” and the second day “lab”, and in some
cases the lab day was optional.
At that time, equivalent courses at our peer schools were examined (please see the
CNM_PeersCIS_ITContactHour document that accompanies this document, which shows the research).
1
For the majority of our courses, our peer schools offer equivalent courses in either 3 or 4 contact hour
format. Only 1 of the 12 had the 5 contact hour format.
In Fall 2013, CIS full-time faculty began presenting selected courses in all concentrations in both a 3contact hour and 4-contact hour with associated online requirements (to account for the remaining 2 or 1
hour contact time). At the end of Fall, 2013 it was decided that 3-contact hour courses did not have
adequate time, but the 4-contact hour worked. In Spring, 2014 all CIS full-time faculty had 1-2 courses in
this format, and in Summer, 2014 and Fall 2014 all CIS courses were taught in this format. Note: the
courses had a hybrid/online component listed with the courses to meet the credit/contact hour ratios.
This reduction of contact hours for CIS courses helps align CNM’s master scheduling initiative to
accommodate students’ need. Working with the scheduling office, CIS courses in this format have been
aligned (as much as possible) with other CNM schools’ schedule. This change also allows more access to
CNM’s CIS computer labs to be used by CIS students as open labs, with technician supervision. This will
be addressed fully in this document.
The courses affected include 53 CIS courses, including:
CIS 1120, 1173, 1183, 1210, 1250, 1275, 1280, 1330, 1410,1415,
1425, 1513, 1610, 1680, 1713, 1715, 1730, 1750, 1810, 2235,
2237, 2270, 2275, 2277, 2284, 2310, 2336, 2351, 2355, 2360,
2375, 2381, 2420, 2423, 2425, 2427, 2450, 2520, 2521, 2522,
2524, 2525, 2620, 2630, 2634, 2650, 2670, 2740, 2760, 2761,
2762, 2810, 2820.
“For the reduction of contact hours for CIS and OTEC courses, BIT develops and submits a formal
plan for faculty training to assure that all student learning outcomes are taught and assessed, and
that students needing extra time have adequate resources (tutors, open labs, office hours, etc.) to
successfully complete coursework.”
Faculty Training:
During the Fall, 2013, several of the CIS full-time faculty volunteered to teach one or two of their classes
in the reduced contact hour format. We selected courses that had several sections offered, and in some
cases had instructors teaching the same course with a 5 contact hour section and one with reduced contact
hour format. (During this semester we tried both 4 and 3 contact hour formats). The faculty reported that
it did take some adjustment in the way courses had to be delivered. They found that course time that had
been used for “work on your lab”, the students then had to do the work in open labs (or at home) on their
own time. For the most part, since students had been completing work and leaving early, the 4 contact
hour format worked. At the end of Fall, 2013, the faculty concluded that the 3 contact hour sections were
not viable.
Spring, 2014, all full-time faculty were assigned 1-2 courses in the 4 contact hour format. All full-time
faculty had a chance to select a course(s) and were able to adjust for the reduced time in class. Summer,
2014, we had several courses in 4 contact hour format and had part-time faculty teach them. The part-time
faculty who had the shorter contact hour class times worked with/or had full-time faculty as resources for
the classes. For the most part, the transition went very smoothly.
2
The CIS full- and part-time faculty have been working on adjustment to the contact hours for the class for
the past 4 semesters, and we’ve now implemented the 4 contact hour format for all of the 53 CIS courses.
In all curricular areas for the CIS concentrations, there is online and/or web enhanced material—this isn’t
new for CIS. Our students report that they prefer the more efficient use of class time, the ability to work
on their own in open labs or at home, and that the CIS courses align well with other CNM courses, (i.e.,
ENG, MATH, COMM, BA, etc). The CIS faculty continue to assess their program outcomes, following
the Cycle plans and submitting the yearly SAAC report.
CIS Tutors and Open Labs
CIS Concentrations
The CIS Program consists of eight concentrations leading to AAS degrees. There are 19 full-time faculty
dedicated to the CIS areas. We also have two post-degree certificates. All of the programs are taught at
Main campus, with the exception of Web Technology and IT Systems and Services. Our faculty members
are highly technical; many hold specialized industry credentials, some of which are required by the
program. Also, depending on the program, our computer labs require special software, hardware and
computer images. We work closely with CNM’s ITS department to configure and maintain our labs.
This table lists the 19 full-time faculty members and the concentrations they support:
CIS FT Faculty
CIS Concentration
Beach, David
Bruce, Kerry
Currently full-time CIS director, coordinating credit and non-credit curriculum
between BIT, WFTC, and STEM. He is still active in course curriculum and
teaching as PT faculty.
Network Admin/System Admin
Burns, Christine
Database Technology /Computer Programming/IT Systems and Services
Cates, Wally
IT Systems and Services
Clark, Hye
System Admin and CIS Faculty Chair
Clark, Paul
Web Tech/ Network Admin
Crawford, Sonia
Digital Media
Garner, Robert
Computer Programming
Gonzales, Terry
Web Tech/Database Technology
Hain, Catherine
IT Systems and Services
Hennigan, Robert
Network Admin
Herrington, Susan
Digital Media
Jong, Chu
System Admin and Network Admin
Judd, Brenda
Database Technology
Lamoureux, Jackie
IT Systems and Services
Nelson, Ivonne
Computer Programming
Peters, Marla
Digital Media
Saline, Nathan
Network Admin/Cloud Technology/Cyber/Computer Programming
Velez, Jose
Digital Media
3
BIT also has five Instructional Technicians that support the CIS programs. Three of these technicians are
graduates of the CIS program, and are pursuing bachelor’s degrees in a technology field. We also have
work study students in all labs at Main campus. The students who are hired into these positions can tutor
as well. The work study students hired to support the CIS labs are also CIS students in the program, and
support the lab areas of their concentration(s).
Full-time BIT Instructional
Technicians
Ramona Kasaus
Education
Support Areas
BS in OLIT from UNM
Assigned SB building
IT and Digital Media support
Burke Nelson
CIS Network Administration
graduate
Pursuing ENMU BAAS degree
Jenn Morales-Owen
CIS Programming/Database
Technology graduate
Pursuing NMSU ICT degree
BS in OLIT from UNM
LaWanda Tennison
Carolyn Wallace
CIS Programming/Database
Technology graduate
Pursuing ENMU BAAS degree
IT Part time Faculty
Assigned to N building labs
Network Admin support including
CISCO and non-CISCO
curriculum.
E lab Instructional Technician
Assigned to E lab
Assigned SB building
IT, Accounting and Digital Media
support
IT, CIS and OTEC Part time
Faculty
Assigned to both E and SB
buildings
Computer programming, database
and general IT support
CIS Computer Labs:
The following table illustrates the dedicated computer class rooms and open lab/tutor availability for the
eight concentrations. Due to the custom nature of the software and /or hardware, these rooms are not
general use lab. This also means that students must work in these labs only—not CNM general use
computer labs.
For all of the concentrations, the faculty members spend part of their office hours and other duty hours in
the labs—keeping the computer labs open and available to the students. In some cases there are
Instructional Techs that keep the labs open, and tutors are available for a portion of the week. This model
has been on-going for several years.
Many of the CIS labs are open and staffed the majority of the week if students wish to work on campus.
For networking courses students they must have access to the equipment. It is important to note that many
of these concentrations have web-based material and students have access codes to use the required online labs. These websites can be accessed from the students’ home computers. Some courses require
software which is readily available for students’ own computers.
4
Table detailing computer classrooms, open lab and tutor availability.
CIS Program
Concentration
Cloud Technology
Computer Programming
Building/Rooms
N building (N113, N 114, N115)
also Netlab servers housed in ITS
data center.
Due to CISCO and IT Essentials
courses, these rooms have network
equipment and are “sandboxed”
network-wise, and not for general
use.
E building (E101, E103, E104) and
SB 230
Due to software requirements, these
rooms are dedicated to the CP/DT
courses, and are not for general use.
Database Technology
E building (E101, E103, E104) and
SB 230
Due to software requirements, these
rooms are dedicated to the CP/DT
courses, and are not for general use.
Digital Media
IT System and Services
Network Admin
Due to Adobe software licensing
restrictions, SB 206 is dedicated
Digital Media classroom and in use
nearly 100% of time. SB 204 has
been loaded with Adobe as well
and is also scheduled with DM
classes.
The courses in this concentration
include MS Office, accounting, and
project management. These courses
can be taught in a general CNM
computer lab.
N building (N113, N 114, N115)
also Netlab servers housed in ITS
data center.
I-111 lab (Linux Grotto) supports
non-CISCO networking as well as
web technology courses
Due to CISCO and IT Essentials
courses, these rooms have network
equipment and are “sandboxed”
network-wise, and not for general
use.
Open Lab/Tutor/Faculty
Assistance Availability
Faculty their spend office hours in N
building rooms, and have dedicated
time in labs for student. N building
rooms available when not used for
class. Tutors and Instructional Techs
are in lab from 7:30 am – 8:30 pm
M-T
E102 is a dedicated CIS open lab
with tutors available. Faculty
members spend their office hours in
E rooms and SB 230. E lab rooms are
available when not used for class.
Tutors and Instructional Techs are in
lab from 7:30 am – 8:30 pm M-T,
10:00 am – 3:00 on Fridays.
E102 is a dedicated CIS open lab
with tutors available. Faculty spend
their office hours in E rooms and SB
230. E lab rooms are available when
not used for class. Tutors and
Instructional Techs are in lab from
7:30 am – 8:30 pm M-T, F 10 am –
3:00.
Last week, we had enough Adobe
licenses and a small computer lab
that we were able to convert SB 219
into the Digital Media Walk-In lab.
Instructional Techs provide access to
the room and are able to do some
tutoring for courses.
Tutoring for MS Office is available
through the ACE computer labs.
Accounting has a dedicated tutor in
the BRC and SRC labs. The majority
of these courses are offered (and
taken) in an online format.
Faculty their spend office hours in N
building rooms, and have dedicated
time in labs for student. N building
rooms available when not used for
class. Tutors and Instructional Techs
are in lab from 8:00 am – 8:30 pm
M-T and 8:00-5:00 on Friday.
The I-111 classroom is used for
classroom and open lab time, where
faculty spend the majoriy of their oncampus time, either during class, or
in open lab time.
5
System Administration
SB 228 is the dedicated System
Admin classroom. Its image
includes a triple-boot configuration
so the room can support many of
the program courses. It is
“sandboxed” as well.
SB 221 is a smaller computer lab
that is now used as an additional
hardware/software lab. Students
can tear down, build computers in
this room It is also used for the
HackerSpace area.
I-111 lab (Linux Grotto) supports
non-CISCO networking as well as
web technology courses
Web Technology
Faculty members teach many of the
System Admin courses as hybrid.
Lecture and demonstrations are done
during on-campus class time. All
faculty hold open lab hours during
the week for students to have access
to the equipment and to the faculty.
This Fall, faculty members have
started using SB 221 as another
hands-on lab. Students and faculty
can schedule time to work in lab with
students.
The web technology courses use
dedicated Plone servers that are
located in this classroom. Web
technology faculty hold open lab
hours during the week for students to
have access to them
“All courses with reduced contact hours are tracked in terms of student retention (how many
students are enrolled at the beginning of the course and how many students are enrolled at the end
of the course.) This is to ensure that the reduction of contact hours does not result in a large
increase of students dropping the course. We also want student success (C pass rate) in those
courses reported. If possible, we would also like to see grades (how many A’s, B’s, C’s etc.) so we
can get a clear picture of the consequences, if any, of this contact hour reduction.
We want to compare this data with retention and C pass rate for these courses before the reduction
of contact hours began, so we are also requesting this data from the past 2 years.”
With regards to the student retention and C pass rate request for the past two years, we are showing data
from CNM’s OPIE (CPassRatesBIT_CIS file included with this document). During 2012-2013, our CIS
courses were the 5 contact hour format and our pass rates were 70% - 71%. Fall, 2013 is when we began
running CIS courses in various formats, including 3-4-5 contact hours. During Spring and Summer, 2014,
we were running 4-5 contact hour courses. The C Pass rate data for 2013-2014 represents a blend of the
various formats. Our Student Success during this time shows 71% - 73%. A recent conference presented
information demonstrating higher persistence and completion rates for courses and programs offered in
accelerated formats. The following two tables show the C Pass Rates from CNM’s Program Review
Process:
2012-2013 Program Review (data reflects a three year span)
MAJOR
PREFIX_USE
Fiscal_Year
StudentSuccess
Computer Information Systems
CIS
1011
70%
Computer Information Systems
CIS
1112
71%
Computer Information Systems
CIS
1213
71%
6
2013-2014 Program Review (data reflects a three year span)
PREFIX_USE
Fiscal_Year
Computer Information Systems
MAJOR
CIS
1112
StudentSuccess
71%
Computer Information Systems
CIS
1213
71%
Computer Information Systems
CIS
1314
73%
Office Technology (OTEC)
OTEC Program History
The roots of the Office Technology program stems from the mid-1980’s “secretarial training” including
learning to take shorthand and perform document production via typewriters. In the early 1990’s the
program began offering computerized word processing courses. Graduates of the program were hired by
companies, including Sandia National Labs, to provide administrative and secretarial support.
Historically, the OTEC courses have been a mix of theory and computer laboratory time, which include
long class times. This long class time was required because CNM labs were the only place that students
were able to work on their coursework. Today, OTEC curriculum and course material and software are
readily available for students’ own personal computers, and many of the courses have online web content.
Students have internet availability, thus, students are not tied to being at CNM computer labs to do
coursework.
Today, as described in CNM’s course catalog, “students in the OTEC programs develop marketable skills
in the areas of office procedures, interpersonal relations, office technology, office accounting, written
communication and computer applications to meet the demands and expanded responsibilities of today’s
administrative workforce. Individuals who have attained a Certified Professional Secretary (CPS) rating
and who have successfully completed the Certified Administrative Professional (CAP) exams may hours
toward the Office Technology Associate of Applied Science degree.”
The OTEC program offers the following degrees and certificates:
Office Technology AAS Degree Office Technology Concentration
Office Technology AAS Degree Medical Concentration
Medical Office Assistant, Certificate of Completion
Medical Office Transcription, Certificate of Completion
Office Assistant, Certificate of Completion
Office Technology (Certificate of Completion) Medical Concentration
Office Technology (Certificate of Completion) Office Technology Concentration
OTEC courses with reduced contact hours include the following:
OTEC Course
Catalog Description
Change FROM TO
7
OTEC 1101 Beginning
Keyboarding
OTEC 1192 Keyboard
Skillbuilding
OTEC 1193 Keyboard
Skillbuilding II
OTEC 2201 Document
Production and Integration
Develops proper keyboarding
technique to achieve speed and
accuracy. A minimum average of
25 wpm on three five-minute
timings is required. This course
will integrate keyboarding
instruction with mouse
navigation, the Internet, file
management, and word
processing.
FROM
3 credits
2 hours theory/3 hours lab
5 contact hours total
Continues development of speed
and accuracy. A minimum
average speed of 35 wpm on
three five-minute timings is
required
FROM
2 credits
1 hour theory/3 hours lab
4 contact hours total
Focuses on building speed and
accuracy. A minimum average
speed of 45 wpm on three fiveminute timings is required
TO OTEC 1102
2 credit
2 hours theory
2 contact hours total
FROM
1 credit
3 hours lab
Create and format documents to
develop business document
production skill. Presents
advanced applications for
document integration
TO OTEC 1103
1 credit
1 hour theory
1 contact hour total
FROM
3 credits
2 hours theory/3 hours lab
5 contact hours total
TO
3 credit
3 hours theory
3 contact hours total
TO
3 credit
3 hours theory
3 contact hours total
OTEC 1175 Computers in the
Medical Office
OTEC 2270 Medical
Transcription
Introduces tasks performed in a
medical office utilizing a
computerized software package,
including scheduling
appointments, gathering and
recording patient information,
recording diagnoses and
procedures, billing patients, filing
insurance claims, recording
payments and preparing reports.
Students will learn to transcribe a
variety of medical reports,
letters, and memorandums
according to the American
Association for Medical
Transcription (AAMT) and Joint
FROM
2 credits
1 hour theory/3 hours lab
4 contact hours total
TO OTEC 1102
2 credit
2 hours theory
2 contact hours total
FROM
3 credits
2 hours theory/3 hours lab
5 contact hours total
8
Commission on Accreditation of
Healthcare Organizations
(JCAHO) guidelines.
TO
3 credit
3 hours theory
3 contact hours total
“For the reduction of contact hours for CIS and OTEC courses, BIT develops and submits a formal
plan for faculty training to assure that all student learning outcomes are taught and assessed, and
that students needing extra time have adequate resources (tutors, open labs, office hours, etc.) to
successfully complete coursework.”
OTEC Program Change to Course Contact Time
There are a total of 6 OTEC courses that are having contact hour reduced. (Please see the
OTEC_ReducedTimeSpring2015.pdf document showing the schedule for these classes.) The six OTEC
courses with reduced contact time have only been implemented starting Spring 2015 semester. The
courses are being taught in the shortened time with an associated hybrid component. Faculty involved
with these courses have class time to cover theory portions of the courses, and directing student to visit
during office hours, or go to open labs for assistance. Since the courses all have online portions, the
faculty members are available during online time too.
Three of the classes are keyboarding, where student learn to type and gain speed through the courses.
Keyboarding skill is a requirement in all of the OTEC degrees and certificates. The majority (5/7)
requires the three keyboarding courses, OTEC 1101, 1192 and 1193, and the other two require OTEC
1101 and 1192.
Some of these three courses have always been offered in a stacked format, but beginning in Spring, 2015
the courses are scheduled so that OTEC 1101, OTEC 1192 and OTEC 1193 is offered at the same
time/day in the same room. Dawn Addington, the Associate Dean who oversees OTEC, is working with
Enrollment Services on an open entry/open exit format for these courses. This is something new for ES,
and it is not yet implemented.) In the future, if a student successfully reaches the required speed in the
beginning course, they receive course credit and can then move into the next level course. With this
structure, in theory a student could complete all three keyboarding classes in one semester. We have been
experimenting with a variation of this in Summer 2014 and Fall 2015 where students who had
successfully completed all the requirements of the current course in which they were enrolled, could use
their timed writings from the latter portion of the course as documentation for the successful “challenge”
of the next level course(s). Six students have been awarded challenge credit as a result of this experiment.
The keyboarding software is installed in three classrooms in SB, (200, 202 and 216), in the Business
Resource Center (BRC) in SB, SRC open labs, and in other open labs on Westside and Montoya campus.
The ACE tutors are familiar with the using software and can assist students. Also, LaWanda Tennison,
our instructional technician is an OTEC part-time faculty member who teaches the keyboarding series.
She works 40 hours/week M-F in SB, and is available for tutoring. This semester, if needed, SB 216
could be available M/W from 8-12 and SB 202 T/R 9-2:00pm on an as needed basis.
9
The other three OTEC courses with reduced contact time are Document Production, Computers in the
Medical Office and Medical Transcription. These courses are all moving to theory-based contact time.
Students learn the theory portion of the course in class, and since the associated software is online (or
available for their own computers). The “lab” portion of the classes can now be done by the students on
their own time, either in a CNM open lab, or at home. Note: the Document Production, Computers in the
Medical Office, and Medical Transcription are routinely taught online.
“All courses with reduced contact hours are tracked in terms of student retention (how many
students are enrolled at the beginning of the course and how many students are enrolled at the end
of the course.) This is to ensure that the reduction of contact hours does not result in a large
increase of students dropping the course. We also want student success (C pass rate) in those
courses reported. If possible, we would also like to see grades (how many A’s, B’s, C’s etc.) so we
can get a clear picture of the consequences, if any, of this contact hour reduction.
We want to compare this data with retention and C pass rate for these courses before the reduction
of contact hours began, so we are also requesting this data from the past 2 years.”
The data requested for the OTEC program courses does not reflect changes that will be made. Below are
the overall C Pass rates for the previous two academic years program review. As mentioned before, we
share this data annually with faculty as part of the program review process. We will continue to review
this data on an annual basis after the changes are implemented.
2012-2013 Program Review (data reflects a three year span)
NEW_OVERALL_PRGM
MAJOR
PREFIX_USE
Fiscal_Year
StudentSuccess
Office Technology
Office Assistant
OTEC
1011
81%
Office Technology
Office Assistant
OTEC
1112
78%
Office Technology
Office Assistant
OTEC
1213
83%
2013-2014 Program Review (data reflects a three year span)
NEW_OVERALL_PRGM
MAJOR
PREFIX_USE
Fiscal_Year
StudentSuccess
Office Technology
Office Assistant
OTEC
1112
78%
Office Technology
Office Assistant
OTEC
1213
83%
Office Technology
Office Assistant
OTEC
1314
78%
10