Chapter
5
EDUCATIONAL SUPPORT SERVICES
5.1 LIBRARIES AND OTHER LEARNING RESOURCES
5.1.1 Purpose and Scope
5.1.1.1 Because adequate library and other learning resources and services
are essential to teaching and learning, each institution must ensure
that they are available to all faculty members and enrolled students
wherever the programs or courses are located and however they are
delivered.
The Troy State University Library is located on the second and third floors of Lurleen B.
Wallace Hall. The Library with its print, non-print, and electronic resources serves as the primary
learning resource for the students, faculty, and staff of Troy State University. Print and non-print
resources are available to those users located at the Troy campus. The resources are also
available in a variety of ways to students, faculty, and staff located at sites that are distant from the
main campus in Troy. The Institution has recognized the necessity and importance of library
resources for all of the employees and students of Troy State University.
All Troy State University students, faculty, and staff have 24-hour access to the on-line
library resources through the main Library webpage and through regional webpages. Regional
sites offer web links to the Troy campus Library as well as other guides and aids for students
specific to the region. At some sites, agreements have been made with other appropriate libraries
to provide auxiliary support for Troy State University students, or libraries have been designated
from which students may obtain library cards for which Troy State University reimburses the
student.
Documentation of the regional library agreements is available for review in the Self-Study
Resource Room.
5.1.1.2 Each institution must develop a purpose statement for its library and
other learning resource services.
The Library staff has developed a purpose statement that relates to the University’s mission
of providing programs to meet the needs of constituencies, essential support services for creative
activities and research, a variety of public services to enhance the well-being of the University and
its community, and leadership and planning for future development (Graduate Bulletin, 2001-2003,
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p.7). The purpose statement is available in the Library’s Collection Development and Assessment
Manual. The purpose statement follows:
1.
The Library will provide a variety of Information Services.
a. The Library will seek to identify and interpret information needs.
b. The Collections and Services of the Library will facilitate faculty and
staff research and curriculum development.
c. The Library will assist in teaching students life-long learning skills
through classroom library instruction and individual assistance with
assignments, research strategy problems, and experience in using
computer-based systems to access information locally and remotely.
d. The Library will provide in-house use of resources and services for
members of the community.
e. The Library will provide materials and access to services for students
wherever they are located.
2.
The Library will provide an organized plan for Collection Development.
a. The Library will select and acquire materials to support University
academic and research programs.
b. The Library will provide services for organizing, accessing, retrieving,
and distributing information.
c. The Library will maintain a continuous program of collection
evaluation.
3.
The Library will provide a leadership role in the provision of campus information.
a. The Library will provide leadership in focusing the attention of University
administrators, faculty, and students on current and changing
technologies in information access and utilization and their
demonstration and teaching.
b. The Library will seek regular faculty participation in selection of and
access to materials and in consultation on the creation of library and
information assignments.
(Source: Collection Development and Assessment Manual, Troy State University Library.
Regional Library purpose statements are based on that of the main library and are available for
review in the Self-Study Resource Room.)
5.1.1.3 The library and other learning resources must be evaluated regularly
and systematically to ensure that they are meeting the needs of their
users and are supporting the programs and purpose of the
Institution.
The University Library’s services are evaluated annually through a survey of users who
enter the building. The survey form is available for review at the reference desk and in the Dean’s
office. Remote users may evaluate the Library with a survey form on the Library’s webpage.
Additionally, the Office of Institutional Research, Planning, and Effectiveness evaluates library
services annually through the undergraduate and graduate surveys which the Office conducts. The
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general results of the various surveys indicate that the Library is satisfying 75% of the users at the
good or excellent level. Library results from the OIRPE survey are available in the Compendium of
Survey Tests and Results for any given year (Compendium of Survey Tests and Results for 20002001). The survey results in Table 5.1.1.3 provide evidence that the Library and other learning
resources are evaluated regularly and that these resources are meeting the needs of the users and
supporting the programs and purpose (mission) of Troy State University. Additional survey results
are available in Chapter 4.
Table 5.1.1.3
Students’ Ratings of Library/Learning Resources 2000-2001
Survey
Graduating Student
Survey (N=766)
Graduate Student
Survey (N=166)
Undergraduate Survey
(N=584)
Item
% Rating Good,
Excellent
Students’ education in using the Library
76%
Library Services
Library Facilities
Writing skills improvement services of
the Writing Center
Science and math skills improvement in
the Natural Science Center
Library
75%
75%
82%
Quality of library holdings in students’
programs
Quality of library holdings for students’
research
Natural Science Center
76%
Writing Center
79%
79%
78%
75%
81%
A survey of Troy State University faculty members was conducted in the spring semester
of 2001. The range of ratings on the various questions of those very satisfied or satisfied was from
44% to 91% with about 10% expressing no opinion, on average. Faculty members were least
satisfied with microform equipment and most satisfied with the library staff.
The “LibQual+ Survey” of the Association for Research Libraries (ARL) will be
administered in the spring of 2003. The date is set by ARL and has not yet been set (as of 12-202). If available at the time of the April visit, the results will be provided to the SACS-COC Visiting
Committee.
The Library has been evaluated in the course of several subject specific evaluations during
the last six years and has passed each of those evaluations with the one by the Athletic Training
and Sports Medicine (1998) group noting that the Library was excellent. The National Association
of Schools of Music (2000) noted that the Library holdings of Compact Discs (CDs) were weak.
The Library set aside $1,000 in the budget for 2001-2002 and 2002-2003 specifically for the
purchase of music CDs recommended by the music faculty.
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Library services in the regions are evaluated regularly through surveys administered in
different ways in the classrooms at various sites and through student exit surveys. Faculty
members are asked to assist in the evaluation of the collection of resources available for faculty
and student use. Changes are made whenever possible and feasible. (Survey results are available
for review in the Self-Study Resource Room.)
5.1.1.4 Learning resources and services must be adequate to support the
needs of users. The size of collections and the amount of money
spent on resources and services do not ensure adequacy. Of more
importance are the quality, relevance, accessibility, availability and
delivery of resources and services, and their actual use by students,
regardless of location.
5.1.1.5 These considerations must be taken into account in evaluating
effectiveness of library and learning resource support.
The Library has a collection of nearly 300,000 bound volumes, 50,000 media items,
200,000 government documents and over one million items in microform. All Library materials are
selected based on the curriculum that the Library supports at the Troy campus and at regional
sites. Faculty members, librarians, and students may request the purchase of course-related
material, and the materials will be acquired if possible. In addition, the Library subscribes
individually and through a variety of consortium arrangements to more than 70 electronic
databases, many of which provide full-text articles that cover the spectrum of curricular subjects
that are taught at the University. To demonstrate the breadth of subject coverage, a list of the
databases and the broad subject areas that they cover follows in Table 5.1.1.4 (Library’s Annual
Statistics and NAAL Statistics).
Table 5.1.1.4
DATABASES SUBSCRIBED TO BY TROY STATE UNIVERSITY
12/02/02
Infotrac
Health Reference Center
Expanded Academic ASAP
General Business File ASAP
Books in Print w reviews
One File
Associations Unlimited
Computer Database
General Reference Center Gold
Informe
Business Company Resources Center
LegalTrac
MLA International Bibliography
Encyclopedia Britannica
Merriam-Webster’s Collegiate
Dictionary
LexisNexis
Academic Universe
Statistical Universe
Nursing, Biology
Social Sciences, Science,
Humanities, Current Events
Business
All subject areas
All subject areas
All subject areas
Computer Science, MIS
All subject areas
Business
Business
Law
English
All subject areas
All subject areas
News, business, legal
All subject areas
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Disclosure
Hoover’s Company Profiles
ProQuest Direct
CINAHL
ABI Inform Global
CJPI (Criminal Justice Periodical
Index)
ProQuest Nursing Journals
ProQuest Psychology Journals
ProQuest Newspapers
Research Library Complete
EBSCOHost
Academic Search Elite
ERIC (connects to EDRS for full text)
Business Source Elite
MasterFILE Premier
Newspaper Source
Professional Development Collection
Mas Full TEXT Ultra
Vocational Search
Health Source—Consumer Edition
Health Source—Nursing/Academic
Edition
USP DI Volume II
Alternate Health Watch
Funk & Wagnalls New World
Encyclopedia
Searchasaurus
Ethnic News Watch
EBSCO On-line Citations
Psychinfo 1887-Current
Psychology & Behavioral Sciences
Collection
Sport Discus
Business Wire News
Dun & Bradstreet
World History full text
NetLibrary (25,407 electronic titles as of
12/02/02)
SIRS
SIRS Knowledge Source
SIRS Discoverer
SIRS Renaissance-Humanities
LitFinder
Essay Finder
Poem Finder
Story Finder
Facts on File—African Amer. History &
Culture
Columbia Granger’s World of Poetry
CollegeSource On-line
Galenet
Contemporary Authors
Scribner Writer’s Series
Business
Business
Nursing
Business
Criminal Justice, Education
Nursing
Psychology
Current Events, Political
All subject areas
Humanities, Social Sciences,
Sciences
Education
Business
Most subject areas (popular
material)
Most subject areas
Education
General interest, current events
Vocational
Nursing, consumers
Nursing
Nursing, consumers
Nursing, consumers
All subject areas
Primary Education
Social Sciences, Humanities
All subject areas
Psychology
Psychology
Sports Fitness
Business
Business
History
All subject areas
All subject areas
All subject areas
All subject areas
All subject areas
All subject areas
All subject areas
All subject areas
English
English
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Twayne Author’s Series
English
Biography and Genealogy Master
All subject areas
Index
North American Women Letters & Diaries
History, Literature
Bio-one
Biology, Environmental
MathSciNet
Mathematics
Wiley Interscience
General Science
Emerald (business titles)
Business
Standard and Pools Net-Advantage
Business
ACS Web (American Chemical Society)
Chemistry
AccessScience
General
AccuNet/Ap Multimedia Archives
All subject areas
GOP Access
All subject areas
Thomas
All subject areas
ABC-Clio
America: History & Life
History
Historical Abstract
History
ASKERIC
Education
OCLC’s First Search (selected databases
All subject areas
are available remotely; all are available in
Library via password
Pub Med
Nursing, general
Grateful Med
Nursing, general
(Source: Library’s Webpage https://Troy State Universitylib.troyst.edu)
Statistics regarding the use of the databases are examined annually to determine the
usefulness of the databases for the programs offered by the University. Databases that are no
longer useful are dropped, and new databases are acquired. Over the years only a few databases
have been dropped, but many have been added. The statistics regarding use reflect on-campus
use as well as access to the databases from remote locations. These statistics are provided
monthly to the Dean of Library Services. Because the statistics report is voluminous, an
Applications Support Specialist in Information Technology Management and the Dean of the
Library maintain copies on disk. The Dean provides a six-month report of usage to the librarians or
as needed for review. The Library Webmaster also maintains a copy of the usage statistics.
User materials are selected in a variety of ways: input from the faculty, student requests,
interlibrary loan requests, and input from the subject specialist librarians on current materials in the
various disciplines taught. The librarians use a variety of bibliographical aids including Choice
cards, Library Journal, Publisher’s Weekly, and other sources to select materials for addition to the
collection. Standard bibliographies and standard bibliographical lists of “best” materials are utilized
in the evaluation of the collection and in the selection of additional resources for acquisition.
5.1.1.6 Priorities for acquiring materials and establishing services must be
determined with the needs of the users in mind.
The Collection Development and Assessment Manual (to be revised in 2003) is utilized to
assist in determining the priorities for acquisition of materials and the assignment of dollars for
acquisition of materials each year. The Manual allows the librarians to prioritize acquisitions of
materials within various subject areas. New programs or courses of study are assigned extra funds
during early stages of the programs, and collection building for new programs starts before the
programs begin but after the University has been approved to offer the program. In helping to
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determine the needs of the Library users, the librarians annually examine the interlibrary requests
in their assigned subject areas to determine where collection weaknesses exist. Whenever
possible, extra funds are assigned to subject areas based upon noted demand (Collection
Development and Assessment Manual, Library).
The Collection Development and Assessment Manual of the Troy campus library is the
basis for the collection development policy utilized by the University College Regional Librarians.
Whether students are on the Troy campus or at a remote location, the students’ needs determine
the materials acquired and the services established.
5.1.2 Services
5.1.2.1 Each institution must ensure that all students and faculty members
have access to a broad range of learning resources to support its
purpose and programs at both primary and distance learning sites.
The Troy State University Library provides students and faculty access to a wide array of
learning resources that are acquired to support the purpose and scope of the University curriculum.
There are resources available in the general and reference collections, media (videos, CDs,
phonodiscs, kits, textbook collection and children’s books), bound journals, microfiche and
microfilm, the United States government documents collection, over 70 electronic databases (most
with full-text), and the electronic book collection. These resources support students and faculty on
the main campus and those involved in distance learning whether the students are studying at
remote physical sites, via the Internet, or through other delivery systems.
Students at remote sites have electronic access to the main Library collection to
determine the resources available, and students may obtain resources through interlibrary loan if
needed. The Regional Librarians have made arrangements for access to Library materials through
a variety of agreements with local libraries. Students and faculty have access to base/post military
libraries and/or libraries for nearby academic institutions (Documentation of Library resource
agreements is available for review in the Self-Study Resource Room).
5.1.2.2 Basic library services must include an orientation program designed
to teach new users how to access bibliographic information and
other learning resources.
The University requires TSU 1101, an orientation course. A section of the course is devoted
to the Library, and all students in this course attend a library orientation session. In addition library
orientations are available for faculty members who wish to schedule a session for their courses.
Orientations are frequently offered for courses in English, business, and education. These
orientations for Troy State University 1101 and others are offered in the Library Instruction
classroom located in 320 Wallace Hall. Thirty-two workstations are available for students, and one
workstation for an instructor is equipped with a Communications Web (COMWEB) system that
allows the instructor to project from the computer to all or some workstations. The instructor can
show a video that appears on every workstation. In addition, the instructor can relinquish control
and allow the students to practice what they have been taught. Students in TSU 1101 take a
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librarian-created test as part of the course. All library orientation sessions are taught by reference
librarians.
The Library also offers point-of-use instruction and library guides. Instruction is available
by telephone for distance students on a case-by-case basis. Students in distance learning courses
receive library information in a variety of ways in addition to a handout. Basic help is also available
on the Remote Services Help page. Live Assistance, a software program that allows distance
users to converse with a librarian in an Internet chat mode, became available to all students August
1, 2002. Librarians also work with the faculty to impart the necessary research techniques and
learning skills that will be useful to students throughout their lives. Booklets and videos are
available to help students learn more about library services and how to access those services.
5.1.2.3 Libraries and learning resource centers must provide students with
opportunities to learn how to access information in different formats
so that they may continue life long learning.
5.1.2.4 Librarians must work cooperatively with faculty members and other
information providers in assisting students to use resource
materials effectively.
Students are shown both traditional and electronic search tools to help them learn
techniques to locate, evaluate, and use information. Microfilm/microfiche readers and readerprinters are available to students who need to use the microform collections. For those who need
to use the media collections, a variety of audio-visual equipment is available, including VCRs, tape
and CD players, record players, overhead projectors, and opaque projectors. Ellison die machines,
with a wide variety of dies, are available. Students operate photocopiers and transparency
machines; however, because of danger from the high heat, only library employees may operate the
laminating equipment.
Library personnel staff the reference and circulation desks and provide traditional
reference services, including point-of-use instruction and direct instruction in the use of various
electronic databases as well as the more traditional reference tools such as indexes,
encyclopedias, dictionaries, directories, bibliographies, and others. Librarians work with the faculty
to solicit input regarding appropriate student support in the form of learning materials or other
assistance. Subject liaisons make contact with students, faculty, deans, and department chairs to
determine their needs. These contacts frequently result in the acquisition of additional resource
material.
5.1.2.5 Adequate hours must be maintained to ensure accessibility to users.
The Library maintains adequate hours to support the needs of its users. The Troy State
University Library is open during the fall and spring semesters a follows: Monday through Thursday
from 8:00 a.m. to 11:00 p.m., Fridays from 8:00 a.m. to 5:00 p.m., Saturdays from 10:00 a.m. to
5:00 p.m., and Sundays from 2:00 p.m. to 11:00 p.m. Librarians are available at the
reference/circulation desk from opening until 10:00 p.m. and during all weekend hours. During the
10:00-11:00 p.m. hour, an experienced student assistant is available to provide necessary
assistance. Students are able to access the Library’s webpage via the Internet at all times. An
“Ask-a-Librarian” icon on the Remote Services page allows students to e-mail a question to the
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Library at any time. Those questions are answered at least twice a day by one of the reference
librarians at the Troy campus. Students at remote sites have access to local library assistance
according to the library hours in their time zone (Library hours on Library webpage). Live
Assistance, a chat program, allows students to converse with a librarian several times a day.
Hours may be expanded as staff availability and demand requires. The Library database and
WebCat are available 24 hours, seven days a week.
5.1.2.6 Library collections must be catalogued and organized in an orderly,
easily accessible arrangement following national bibliographical
standards and conventions.
The collections of the Library are arranged in different classification schemes that provide
easy access for students and faculty. The general collection, reference collection, bound
periodicals, and media are all catalogued and classified according to the Library of Congress
Classification scheme. Library of Congress Subject Headings and the Anglo-American Cataloging
(AACR2) rules are followed. National standards as represented by OCLC (On-line Computer
Library Center) are followed. The children’s book collection is classified according to the Dewey
Decimal Classification (DDC) system because the DDC is the predominant classification system
used in Alabama school libraries and because Troy State University trains teachers.
Distance students have access to either the Library of Congress Classification or the
Dewey Decimal Classification scheme. In rare instances another system of classification is utilized,
and local librarians provide instruction as necessary in the local system.
The Library is a selective depository for U. S. Government Documents. Troy State
University selects approximately 25% of the material that is available within the Government’s
depository system. At the present time nearly 200,000 items are available in the documents
collection, including paper and microform products. This collection is arranged according to the
Superintendent of Documents classification system. It is included in WebCat and is housed in the
Library on the second floor of Wallace Hall on the Troy campus.
5.1.2.7 Students and faculty must be provided convenient, effective access
to library resources needed in their program.
5.1.2.8 Convenient, effective access to electronic bibliographic databases,
whether on-site or remote, must be provided when necessary to
support the academic program.
Students and faculty gain access to the Library collection through WebCat, the on-line
library catalog, which contains all of the Library’s material resources. The on-line catalog, and all
the electronic databases to which the Library subscribes, are accessible in the Library, on campus
and from any workstation that can access the Library’s URL. The Library databases and WebCat
are available 24 hours a day, seven days a week.
5.1.2.9 Libraries and other learning resource centers must have adequate
physical facilities to house, service and make library collections
available; modern equipment in good condition for using print and
non-print materials; provision for interlibrary loan services designed
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to ensure timely delivery of materials; and an efficient and
appropriate circulation system.
The Troy Library is located on the second and third floors of Wallace Hall on the Troy
campus. It occupies approximately 50,000 square feet and will seat nearly 600 students. The
building was first occupied in 1970. In the summer of 1999, the entire second floor and the work
portions of the third floor were re-carpeted. Adequate workspace is available for the 10 authorized
librarian positions, one professional and eight clerical employees. The major portion of the Library
collection, including bound journals, is housed on the third floor. About five years of stack growth
space exists on the third floor. Limited space is available to add stacks. The second floor appears
much more commodious than the third floor with some wide-open vistas for student seating and
study space. The reference collection has adequate growth space as does the government
documents section.
Students and faculty have access to both print and non-print collections and to the
equipment needed to use and access them. Photocopiers, a transparency-making copier,
overhead projectors, slide projectors, a digital camera, a poster maker, laminating machines,
record players, cassette players, CD players, and VCRs with video monitors are available for
student use. A microfilm reader-printer, a microfiche reader-printer, and a microfilm/microfiche
reader-printer are available for use. Because of the potential danger to an untrained user, staff
members operate some pieces of equipment such as the laminating machines. Thirty public
service computers provide access to the on-line electronic databases and the on-line library
catalog as well as other Internet resources. Plug-in Ethernet connections to the campus network
with access to the Internet are available for laptop computer usage.
The Library is involved in cooperative lending through Interlibrary Loan. This service is
available to all students and faculty including distance learners although students outside the
contiguous 48 states make different arrangements to access book materials if the needed material
exceeds a chapter. Materials borrowed within the State are often received within a 48-hour period
using the UPS delivery system. Materials are borrowed using the OCLC (On-line Computer Library
Center) interlibrary loan system. Photocopied materials are exchanged within the membership of
NAAL (Network of Alabama Academic Libraries) without charge. Items acquired for out-of-state
students may be faxed, mailed, or e-mailed depending upon the nature of the material. Some
material is acquired and e-mailed through the ARIEL system. Students and faculty may identify
materials at other libraries by searching OCLC’s WorldCat, a worldwide database of library
holdings, or by searching specific universities’ on-line catalogs listed on the Library website.
The Library utilizes the SIRSI library management system’s WORKFLOWS for its
circulation system, acquisitions, serials, cataloging, and reports. The SIRSI system has been
upgraded several times since its acquisition in FY 1995-1996. The main campus operates and
maintains the equipment and software that is used at the main campus and at the Troy State
University Montgomery, Troy State University Dothan, and Troy State University Phenix City sites.
There are separately maintained patron databases for each campus but a shared catalog of library
resources that can be searched by the campus site where the student is located or by the entire
catalog database. SIRSI is a very modern, flexible system that meets the needs of Troy State
University.
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The Troy State University Florida/Western Region is the only University College region with
a library building, a modern structure with adequate size to house, service, and make its collection
available to students. Seven computers and a microform reader/printer are available for student
access. Interlibrary loan is readily accessible and frequently used. Students e-mail or fax their
requests, which are filled from the Florida Region Library collection or forwarded to the Troy
campus Library for filling. The circulation system has recently been updated to the latest version
available.
The Learning Resource Center (LRC) at the Chattahoochee Valley Community College
(CVCC) the Library for Troy State University Phenix City is a modern building that allows students
to access resource materials in both print and non-print formats. Interlibrary loan service is readily
available for use. The CVCC LRC uses the SIRSI library management system used by Troy State
University’s Main Library, and the database of library materials is maintained on Troy State
University’s Library server.
5.1.3
Library Collections
5.1.3.1 Institutions must provide access to essential reference and
specialized program resources for each instructional location.
5.1.3.2 Access to the library collection must be sufficient to support the
educational, research and public service programs of the Institution.
The Library has approximately 300,000 volumes in the circulating and reference
collections, approximately 200,000 items in the government documents depository collection, more
than 50,000 items in audiovisual materials, 25,407 electronic books and subscriptions to 2,304
periodicals. These holdings represent a variety of formats such as printed books, electronic books,
government documents, filmstrips, journals, videos, audiocassettes, compact discs, and records.
More than 1.3 million items are available in microform, including journals, newspapers and the
ERIC microfiche collection. A listing of database subscriptions as of December 2002 is provided in
Sections 5.1.1.4 and 5.1.1.5.
The reference collection contains standard references in academic disciplines and includes
encyclopedias, dictionaries, handbooks, almanacs, guidebooks, bibliographies, abstracts and
indices. The bound journals in the collection exceed 29,000 (Annual Library Statistics, the Dean’s
Office).
The Troy State University Library is designated as a selective depository of United States
government publications. The Troy State University Library selects about 25% of the items
available for selection. The collection is arranged according to the Superintendent of Documents
classification scheme. Items in the collection are accessed through the on-line catalog, WebCat, or
the Monthly Catalog.
A juvenile collection, a textbook collection, a test collection, and a media collection are
located in Instructional Media located on the second floor of Wallace Hall. These collections are
intended for the use of future teachers who are students in the College of Education. Occasionally
members of the general public utilize the collection, which contains the award-winning American
Library Association Newberry, Caldecott, and Corretta Scott King books. The test collection is
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restricted to students taking Psychological Assessment Techniques or students who have
permission from an authorized instructor as noted in the arrangement with the test publishers.
Access to these resources is available on the Troy campus and is available electronically
from remote sites. Thus, Troy State University provides access to each instructional location, and
this access is sufficient to support the educational, research, and public service programs of Troy
State University. Additional information regarding access to library resources is provided in Section
5.1.2.1.
5.1.3.3 The collections of print and non-print materials must be well
organized.
Print and non-print collections are well organized for access using standard classification
and cataloging systems. Materials are accessible through WebCat, the on-line library catalog. See
Section 5.1.2.6 for additional information regarding cataloging and organizing library collections.
5.1.3.4 Institutions offering graduate work must provide library
resources substantially beyond those required for baccalaureate
programs.
In addition to the print and non-print collections already noted, a database collection that
includes many full text periodicals is available on-line both in the Library and at remote locations.
Although all databases are suitable for undergraduates and graduate students, some of the
databases are more specifically helpful to graduate students. Because Troy State University offers
several graduate degrees in business, the Library subscribes to ABI Inform Global, generally
regarded as the database for both graduate and undergraduate research in business. The Library
also subscribes to Ebsco’s Business Source Elite and Gale’s General Business File, thus allowing
TSU students and faculty access to the three major business periodical databases. In addition,
specialized databases provide further depth for graduate students, such as Emerald Library for
research in human resources, organizational development and marketing, Standard and Poor’s
NetAdvantage for company and investment information, and Lexis-Nexis Business for company
news and financial information. In the area of Education, students have access to ERIC, which
provides information for researchers at the graduate and undergraduate levels. The Professional
Development Collection from Ebsco provides an excellent selection of full-text periodical articles
aimed at the professional educator as well as graduate students. PsychInfo is a database available
for graduate students who plan to be school counselors and for individuals going into the field of
psychology. The material in PsychInfo is suitable for both graduate and undergraduate students
with an emphasis on graduate students. A few databases specifically oriented toward the K-12
students are available to students who plan to teach at the K-12 levels. These databases provide
future teachers with information regarding the types of material available to their students. A review
of the more than 70 periodical databases will show a selection of databases that are appropriate
for both graduate and undergraduate curricula support in all subject areas in which the University
offers programs.
A large percentage of the orders in all subjects is for materials supporting undergraduate
through graduate education, while other materials are ordered to support faculty and professionals.
Approximately 60% of the books ordered support upper division undergraduates through the
faculty and professional levels. The materials ordered are chosen first from faculty
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recommendations, which are given the highest priority, and then from such bibliographic selection
tools as CHOICE cards (published by the American Library Association), Library Journal reviews,
Publisher’s Weekly reviews, the New York Review of Books, as well as other library and subject
field literature. Several of the aforementioned selection tools indicate the level of the material
through such phrases as “recommended for graduate collections,” “recommended for
undergraduates” and “only for the generalist”. Efforts are made by the librarians to order materials
for graduate students in subject areas where graduate programs are offered. For example, a
limited number of graduate degrees are offered in the sciences, so the Library collection
development efforts are targeted generally towards the environmental science area that has the
primary science master’s degree.
The Collection Development Committee evaluates the subject area when a new graduate
degree is proposed to determine whether the Library can support such a program. If the Library
cannot, then the program area is notified of what additional funds are needed to support that
program. Recently the Master of Science in Conducting degree was proposed. The Humanities
Librarian evaluated the Library collection using standard bibliographies and selection tools to
determine what was needed. Additional titles appropriate to this graduate degree have been added
during the past year to enhance the Library’s holdings, and new materials will be added as they are
identified.
In recent years, the Master of Public Administration and the Master of Science in
International Relations degrees were proposed. The same process was followed and additional
funds were allocated to those subject areas to enhance the collections with additional materials for
graduate students, which were identified from standard bibliographies and selection tools including
Choice: Current Reviews for Academic Libraries. Specific funds were set aside within the existing
library budget. and additional funds were requested and received in the budget process to expand
the periodical collections in those subject areas. Appropriate materials will continue to be added in
the future.
The librarians regularly evaluate the subject areas to which they are assigned for materials
that are appropriate for both undergraduate and graduate research. They are responsible for
ensuring that the materials in the Library collection support the courses and degree programs
offered. The librarians regularly check standard bibliographies, core lists, and other selection tools
as part of their selection and evaluation process. When a subject area, graduate or undergraduate,
is determined to need additional resources, the subject specialist presents the concern to the
Collection Development Committee with a request for a budget adjustment. These adjustments are
made annually at the first meeting of the committee when the budget is assigned. In the course of
the year, if it is determined that additional funds are needed; a contingency fund is tapped--if the
need is justified to the satisfaction of the committee members. (Collection Development and
Assessment Manual, Library)
5.1.3.5 Librarians, teaching faculty, and researchers must share in the
development of collections,
5.1.3.6 and the Institution must establish policies defining their involvement.
5.1.3.7 Each library or learning resource center must have a policy
governing resource material selection and elimination, and should
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have a procedure providing for the preservation, replacement or
removal of deteriorating materials in the collection.
Library materials are requested by librarians who are subject specialists and by faculty
members in their subject areas. Faculty members are reminded annually at each college’s initial
faculty meeting about the process library materials. The subject specialist for that college usually,
but not always, makes a brief presentation at the meeting to explain the process. Materials are
acquired according to the Collection Development Policy created by the Library’s Collection
Development Committee. Library subject specialists review Choice cards, various library and
subject related lists, and reviews; the staff collects materials at the advanced level as defined by
the Association of College and Research Libraries. Within the Collection Development Policy are
guidelines regarding gifts, special items (e.g., rare and Alabamian [i.e., material by Alabama
authors or about Alabama]), and a policy regarding the withdrawal or preservation of out-of-date or
deteriorating materials. The Collection Development Policy is currently under revision (completion
expected in 2003) and will be reviewed and approved by the Library Committee and the Provost.
5.1.4
Information Technology
5.1.4.1 The Institution must provide evidence that it is incorporating
technological advances into its library and other learning resource
operations.
The Troy State University Library operates its automation activity with as close to state of
the art information technology as is possible. The library automation system vendor is SIRSI, a
well-known and respected vendor in the library automation field. The Troy State University Library
is currently running SIRSI’s Workflows version 99.4. An upgrade is being considered to bring the
Troy State University Library to the most current version of the SIRSI software.
The SIRSI software runs on an IBM RISC 6000 machine purchased in September 2000. In
addition to the main campus automation system, the equipment and software also support the
other Troy State University campuses in Alabama.
In the Troy State University Library, 30 workstations that access the library’s WebCat,
electronic databases, and the Internet are available for public use. One of those workstations is
suitable for use by the visually impaired. Three stand-alone Macintosh computers have a variety of
software that is primarily of use to education majors. A classroom for library instruction is equipped
with 32 workstations and all library staff members have an up-to-date workstation at their desks.
Additionally, Interlibrary Loan (ILL) has an Ariel workstation, with a microform scanner
attached, which allows one to use microfilm or microfiche and create either a paper copy or a
digital copy that may be sent to an ILL requestor by e-mail. This machine is also used to send
materials to distance education students, either directly or through an on-site librarian. In this
manner, distance students have access to the Library’s extensive collection of microform material.
The Regional Librarians are constantly involved in the utilization of technology. They are
heavily dependent upon technology. The librarians must provide instruction in the use of the
Internet because that is a primary mode of delivery for information resources. In addition, the
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Regional Librarians are constantly using e-mail to receive and answer information questions for
students and faculty.
5.1.5
Cooperative Agreements
5.1.5.1 Cooperative agreements with other libraries and agencies should be
considered to enhance the resources and services available to an
institution’s students and faculty members. However, these
agreements must not be used by institutions to avoid responsibility
for providing adequate and readily accessible library resources and
services.
5.1.5.2 Cooperative agreements must be formalized and regularly evaluated.
Troy State University Library has been a member of SOLINET (the Southeastern Library
Network which is the regional representative of OCLC) since 1975. The Library has cooperated
with other members of SOLINET since it was formed and still participates in a variety of
cooperative agreements within SOLINET including interlibrary loan, cataloging, and group
purchasing of various library supplies and electronic databases. The Library has reviewed its
membership in SOLINET annually and continues to find membership to be a positive benefit for the
University.
The Library is a chapter member of the Network of Alabama Academic Libraries (NAAL),
established in 1989 as a subgroup of the Alabama Commission on Higher Education. NAAL was
formed to foster cooperation among the academic libraries in the State, specifically in providing
additional resources for graduate education. While that is still a primary focus of the organization, it
has grown into the provision of many cooperative programs that benefit the Library and the
students of the University. Many electronic databases are purchased cooperatively through NAAL
with the group’s total FTE resulting in a lower cost than the individual institution could arrange
independently.
Troy State University Phenix City has a cooperative arrangement for Library Services with
the Chattahoochee Valley Community College, whose library houses library materials for TSUPC.
A fee is paid to CVCC for access, employment of a librarian, and purchase of materials by TSUPC
and CVCC. The CVCC library runs the SIRSI library automation system from the TSU Library
server located on the Troy campus. A copy of the formal arrangement is on file in the Dean’s office;
the Phenix City campus maintains the original. The agreement is reviewed annually.
The Troy campus library provides the bulk of library services for the various University
College regions and for distance learning students. Nevertheless, at some sites a base/post
military library provides services outlined in the general Memorandum of Understanding (MOU)
between that base and the region. In addition, at some sites, the region has made agreements with
designated academic libraries to provide specific services. The agreements are usually letters
acknowledging the other institution’s awareness that TSU students are using its library facilities
and the University’s statement of responsibility for any items lost by its students. In some cases the
agreement is that the Troy State University Region will reimburse individual students if they
purchase library-use cards. All of these agreements/arrangements are reviewed and evaluated
annually. The MOU between a base and the Troy State University Region must be reviewed every
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three years. A list of Regional Library agreements is available for review in the Self-Study
Resource Room. Locations of some Troy State University Library agreements and MOU follow:
Table 5.1.5.2
Locations and Library Agreements or MOU
Location
Davis-Monthan AFB, Arizona
Eglin AFB, Florida
Ft. Carson, Colorado
Ft. Lewis, Washington
Holloman AFB, New Mexico
Hurlburt Field, Florida
Keesler AFB, Mississippi
Malmstrom AFB, Montana
New Orleans, Louisiana
Orlando, Florida
Tampa, Florida
Tyndall, Florida
Hickam, Hawaii
Atlantic Region
TSU Phenix City
Library Agreement or MOU
Base Library; University of Arizona Library
Base Library
Post Library; USAF Academy Library
Post Library; University of Washington Libraries
Base Library; New Mexico State University Library
Base Library
Base Library
Base Library; Great Falls University Library
University of New Orleans Library; Loyola University Library
University of Central Florida Library
MacDill Base Library; University of South Florida Library, Tampa and
St. Petersburg Branches Library
Base Library; Gulf Coast Community College-(which also supports
graduate students at Florida State Univ. campus adjacent to GCCC)
University of Hawaii Library
Regent University Library; Christopher Newport University Library;
Langley AFB; National Naval Med. Center E. R. Stitt Library; Ft. Myer
Chattahoochee Valley Community College
5.1.6 Staff
5.1.6.1 Libraries and other learning resources must be adequately staffed by
professionals who hold graduate degrees in library science or in related
fields such as learning resources or information technology.
5.1.6.2 In exceptional cases, outstanding professional experience and demonstrated
competence may substitute for this academic preparation; however, in
such cases, the Institution must justify the exceptions on an individual
basis.
The Dean of the Library, who reports to the Provost, is responsible for the administration
of library services. He also serves as the principal adviser and liaison to University College
Regional Librarians and to Chattahoochee Valley Community College library personnel who need
library advice related to Troy State University. The Dean is a member of the Dean’s Council, the
Academic Council, an ex-officio member of the Graduate Council and serves on other University
committees as appointed.
The University’s librarians are members of state, regional, and national library
organizations and serve on state and national committees. They are also active on University
committees, community and civic committees, and organizations. They regularly participate in
workshops sponsored by SOLINET, NAAL, and the University.
The Troy State University Library has 10 authorized librarian positions including the Dean,
but as of December 2002, four positions were vacant. Persons with American Library Association
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accredited Master’s degrees occupy all librarian positions. The Dean has a Ph.D. in Library
Science. One professional support staff position has responsibility for Interlibrary Loan. A
bachelor’s degree is the normal requirement for this non-research institutional position.
Troy State University Atlantic Region has a regional librarian who meets qualifications
based on outstanding professional experience and demonstrated competence. The Atlantic Region
provides library support for the Fort Myer, Virginia Library. The Troy State University Florida
/Western Region has two librarians, and each has the Master of Library Science degree. The Troy
State University Pacific Region has one librarian who holds the Master of Library Science degree.
The Troy State University Southeast Region has one librarian who holds a Master of Library
Science degree. The Library at the Chattahoochee Valley Community College, which serves as the
Library for Troy State University Phenix City, has a Library Director who holds a Master of Library
Science Degree and two additional librarians who also hold master’s degrees in library science.
The Cooperative Agreement between Troy State University Phenix City and Chattahoochee Valley
Community College requires that all full-time librarians have master’s degrees in library science
from accredited institutions.
5.1.6.3 The number of support staff members must be adequate.
The Troy State University Library employs eight support staff, who are well trained and
possess the necessary skills for positions, such as instructional media assistant, cataloging
assistant, and acquisitions assistant. Job descriptions for all support positions are on file in the
Library Dean’s office. Approximately 25 work-study students provide additional assistance during a
regular semester with a slightly smaller number in the summer term.
The Atlantic, Pacific, and Southeast regions do not employ any library support staff, and
none appear to be needed at this time. The Florida Region has three library assistants who provide
sufficient help to address the needs of the students and faculty at all sites. The Chattahoochee
Valley Community College Library, the library for Troy State University Phenix City, currently does
not have Troy State University support staff but students are assisted by CVCC staff.
5.1.6.4 Institutional policies concerning faculty status, salary and
contractual security for library personnel must be clearly defined
and made known to all personnel at the time of employment.
University policies on faculty status, salary, and contractual security for professional
librarians are detailed in the Troy State University Faculty Handbook, which is distributed to each
librarian upon employment and is available on-line. Promotion and tenure policies for librarians,
basically the same as those for teaching faculty, are detailed in the Faculty Handbook and in an inhouse document entitled “Library Promotion and Tenure Procedures.” Librarians have faculty rank
and tenure as noted in Table 5.1.6.4. All support personnel are governed by the Staff Handbook.
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TABLE 5.1.6.4
Faculty Rank and Tenure for Librarians
Position
Dean of the Library
Head of Reference
Reference/Science
Reference/Gov. Doc.
Reference/Social Sci.
Reference/Computer
Reference/Education
Reference/Access Services
Head of Technical Services
Cataloger
Regional Librarian (Florida)
Asst. Reg. Librarian
Regional Librarian
(Atlantic)
Regional Librarian
(Southeast)
Regional Librarian (Pacific)
Rank
Professor
Assistant Professor
Vacant
Assistant Professor
Instructor
Vacant
Vacant
Vacant
Instructor
Instructor
Associate Professor
Assistant Professor
Librarian
Degree
M.L.S., Ph.D.
M.L.S.
Tenure
No
Yes
M.L.S./M.B.A.
M.L.S.
No
No
M.L.S.
M.L.S.
M.L.S.
M.L.S.
B.A.
No
No
Yes
Yes
No
Librarian
M.L.S.
No
Librarian
M.L.S.
No
All personnel policies relating to leaves of absence are designated in either the Faculty
Handbook or the Staff Handbook. If a policy is not covered in the Faculty Handbook, then the
policy in the Staff Handbook applies to both faculty and staff.
5.1.7
Library/Learning Resources for Distance Learning Activities
5.1.7.1 For distance learning activities, an institution must ensure the
provision of and ready access to adequate library/learning resources
and services to support the courses, programs and degrees offered.
5.1.7.2 The Institution must own the library/learning resources, provide
access to electronic information available through existing
technologies, or provide them through formal agreements.
The Troy campus Library and the Chattahoochee Valley Community College Library
(CVCC) are two of the principal providers for Distance Learning activities. Both of these locations
provide physical access to materials. Other sites within the State (Montgomery and Dothan) allow
Troy State University students to use their resources. Because these libraries are within the Troy
State University System, no written agreement is necessary. The use of the CVCC Library requires
a special formalized agreement. A copy of that agreement is available in the Dean’s office and at
TSUPC in the office of the academic dean.
Both libraries provide access to 70 electronic databases that are selected to support the
curricular offerings of Troy State University. The Dean of the Library or his designee reviews
requests for new curricular offerings through Distance Learning to ascertain whether there is
adequate support for the course being offered.
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Students and faculty gain access to the Library collection through WebCat, the on-line
library catalog, which contains all of the Library’s material resources. The on-line catalog, and all
the electronic databases to which the Library subscribes, are accessible in the Library, on campus
and from any workstation that can access the Library’s URL. In addition, Distance Learning (DL)
students have access to Remote Services through the Distance Learning Center (DLC) main
academic website www.tsulearn.net and one of the Remote Services databases, NetLibrary,
provides DL students access to eBooks.
5.1.7.3 The Institution must assign responsibility for providing library/learning
resources and services and for ensuring continued access to them at each
site.
The Dean of Library Services for the Troy State University system is responsible for
ensuring that electronic resources and other resources are available for all distance-learning
activities. This task is accomplished with the assistance of the main library staff and the regional
librarians.
The Troy campus Library makes available a wide variety of electronic databases for the
use of distance students as well as the resident students. Seventy databases are currently
available to distance students. The number of databases that students can access fluctuates as
new databases are added for remote access. For example, the LexisNexis databases (Academic
Universe and Statistical Universe) became available for distance students in late August 2001. The
Troy State University main campus Library is continually evaluating databases that will provide
additional support for Troy State University students wherever they may be.
The Troy campus Library provides access to WebCat, the on-line Library catalog, to all
Troy State University students. This resource allows students to identify the holdings of the libraries
in the Troy State University system including Troy State University Troy, Troy State University
Montgomery, Troy State University Dothan, Chattahoochee Valley Community College, and
University College. There is an Interlibrary Loan request form on the Library webpage that distance
students may use to request materials. Photocopies or electronic copies are sent to students
anywhere. Books are mailed only to students in the 48 contiguous states. Other students make
arrangements through Regional Librarians, designated site librarians, or the instructor.
5.1.7.4 When formal agreements are established for the provision of library
resources and services, they must ensure access to library resources
pertinent to the programs offered by the Institution and include provision for
services and resources which support the Institution’s specific programs—
in the field of study and at the degree level offered.
In several distance locations where courses are taught to students at a physical site, there
are formal agreements for the provision of onsite library services. There are agreements for library
services in several locations. A list of locations and agreements or MOU can be found in Table
5.1.5.2 and in the Self-Study Resource Room. These agreements are sometimes very formal
documents indicating what will and will not be provided. Other agreements are informal and exist
as simply letters stating minimal amounts of information. All such agreements are kept by the
regional librarians and at the specific sites served and ensure access to library resources pertinent
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to the programs being offered. Most agreements are reviewed annually. An agreement at any site
is reviewed if a new program or course of instruction is begun.
5.2 INSTRUCTIONAL SUPPORT
5.2.1
5.2.2
To support its curriculum, each institution must provide a variety of facilities
and instructional support services (e.g., educational equipment and
specialized facilities such as laboratories, audiovisual and duplicating
services, and learning skills centers) which are organized and administered
so as to provide easy access for faculty and student users.
They must be adequate to allow fulfillment of the institutional purpose and
contribute to the effectiveness of learning.
To support its curriculum, the University provides a variety of facilities and instructional
support services, including laboratories, learning skills centers, audiovisuals, and duplicating
services which are organized and administered to provide easy access for faculty and student
users. These services are adequate to allow fulfillment of the institutional purpose—particularly the
institutional objective “to provide educational programs that enhance students’ ability to read, write,
compute, speak effectively, and think critically”—and furthermore, these services contribute to the
effectiveness of learning. The University has made improvements in its laboratories and facilities.
These facilities have enhanced teaching and learning at the University. Brief descriptions of these
facilities follow.
Instructional Support Services (ISS) is a division that provides educational support
services for students, and ISS consists of the ComputerWorks laboratory, the Natural Science
Center, the Writing Center, and the Orientation course Troy State University 1101. The
ComputerWorks laboratory, located in 119 McCartha Hall, provides a Coordinator/Instructor, three
student tutors, and four graduate assistants. A division of Instructional Support Services, the lab is
open to all University students seven days per week. The hours of operation are Monday through
Wednesday, 8:00 a.m. to 1:00 a.m.; Thursday, 8:00 a.m. to 12:00 p.m.; Friday, 8:00 a.m. to 7:00
p.m.; Saturday, 1:00 p.m. to 7:00 p.m.; and Sunday, 12:00 p.m. to 12:00 a.m. The lab houses a
general-purpose lab (McCartha 119 A and B) containing 49 computers, a supplemental lab
(McCartha 119-C) containing 23 computers, and one classroom (McCartha 119-D) for Education
classes, containing 22 computers. ComputerWorks’ web address is http://spectrum.troyst.edu/~cw.
This page links students to the University’s home page, the Library, faculty webpages, and Writing
Center. McCartha Hall can be accessed by several entrances. One main entrance provides
general access, and an entrance adjacent to the parking lot next to the Adams Administration
Building is available for those individuals who require more specific access. A total of 58,908 visits
by students, faculty, and staff were recorded for AY 2000-2001. Staff members provided
workshops on using e-mail and the Internet. ComputerWorks is supplying a needed service to
students, faculty, and staff. The steady increase in the number of visits shows that students are
using the lab more to complete homework assignments, access the Internet to download
information from their instructors’ and professors’ webpages, and to access their e-mail accounts.
The availability of the latest software programs and up-to-date equipment, along with student
assistants who are available to assist users in the lab, provides students with the tools necessary
to complete projects assigned to them by faculty members who are increasingly integrating the use
of technology into their curriculum. To date more than 362,400 visits have been recorded to the
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ComputerWorks lab. The Compendium of Survey and Test Results for 2000-2001 reports student’s
satisfaction with ComputerWorks. Sixty-nine percent (69%) of undergraduate respondents for
Spring Semester 2001 rated the services as excellent to good. (Compendium of Survey and Test
Results 2000-2001; ComputerWorks Semester Report for Instructional Support Services on file in
ISS Office, 104 Wright Hall; ComputerWorks Annual Assessment Report).
The Natural Science Center (NSC), also a unit of Instructional Support Services, located in
215 Mathematics-Science Complex (MSCX), is staffed by a Coordinator/Instructor and 10 student
tutors. The lab is accessible by stairs, elevators, and a ramp. The center is open Monday through
Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 2:00 p.m. The center provides
tutorial assistance to Troy State University students in the areas of mathematics, chemistry,
biology, and physics. In addition to one-to-one instruction, small-groups, and practice tests, other
methods of instruction include video, computer, and printed materials. The center maintains a
website at http://www.troyst.edu/naturalsciencecenter. During the AY 2000-2001, the center
recorded 28,024 contacts. The Natural Science Center Questionnaire 2000-2001, which is
administered to students in the Natural Science Center, revealed that 81% of the students
surveyed rated the services they received as excellent. To date more than 272,400 contacts have
been recorded. The Compendium of Survey and Test Results for 2000-2001 (p. 20), reports that
81% of those respondents who had used the services of the Center rated them as good to
excellent. (Natural Science Center Annual Assessment Report; Natural Science Center website at
http://www.troyst.edu/naturalsciencecenter).
A Coordinator/Instructor and 10 to 12 student tutors staff the Writing Center (WC), a
component of Instructional Support Services. Open Monday through Friday during various hours
from 8:00 a.m. to 6:00 p.m., the Center is available to all University students, faculty, and staff.
Located in 133 Wright Hall, the lab can be easily accessed from several entrances, including a
back ramp entrance adjacent to the Lee Natatorium. A University program that enhances students’
abilities to read, write, compute, speak effectively, and think critically, the Writing Center offers oneto-one tutorials, computer-assisted instruction, workshops, learning modules, audio-visual
instruction, English-as-a-Second Language support, handouts, study aids, graduate-level entrance
examination preparation, and small-group instruction. Additionally, the Writing Center maintains a
website at http://www.troyst.edu/writingcenter. During the AY 2000-2001, the Writing Center
recorded 2,559 student visits. To date, more than 77,000 student contacts have been recorded.
The results listed in the Writing Center’s 2000-2001 Annual Assessment Report show that 96% of
the students surveyed rated the information presented in workshops as helpful. One hundred
percent (100%) of the students surveyed rated the assistance of the peer tutors as helpful; 100%
responded that they had learned something during the tutorial; and 100% reported that they would
likely return to the Writing Center in the future. The Compendium of Survey and Test Results for
2000-2001, page 20, reports that 79% of those respondents who used the Writing Center in the
Spring Semester 2001 rated the quality of the services received at the Writing Center as excellent
or good. (Instructional Support Services Quarterly/Semester Reports on file in the ISS Office, 104
Wright Hall; Compendium of Survey and Test Results 1999-2000; Writing Center Annual
Assessment Report; Writing Center website at http://www.troyst.edu/writingcenter)
In the Career Library, located within the Career Services suite in Adams Center 215, two
Internet access computer workstations are available. The Career Library houses books, audio-
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visual products, and vocational assessment instruments to aid students in career/major selection
and in the job search process. Career Services is accessible by stairs and elevators.
Within the College of Communication and Fine Arts are several laboratories. The
School of Music Computer Lab located in Smith 106 houses 24 stations with piano keyboards and
sound capability as well as standard computer stations and printers. Approximately 180 students
per term are involved in lab activities on a regular basis (at least once a week). The music lab
supports aural and theory skills drill and content practice for the following classes: General
Musicianship (MUS 1100); Aural Skills I, II, and III (MUS 1107, 1108, and 2207); Theory I, II, III,
and IV (MUS 1102, 1103, 2202, and 2203). It also serves as a classroom environment for
instruction for Class Piano I and II (MUS 1105 and 1106). The lab is utilized for sequencing,
notation, and sound editing applications for Arranging, (MUS 4461 and MUS 5562), Class
Composition, (MUS 3365); and Music Technologies, (MUS 3305 and 6605). Additionally, the lab
provides CD ROM tutorials in Music History I, II, and III, (MUS 3301, 3302, and 3303). It supports
the efforts of teachers who may assign extra work in clef recognition, tuning, rhythmic and melodic
dictation, and sight singing. The operating hours are from 7:30 a.m. to 5:00 p.m., Monday,
Wednesday, and Friday, and from 8:00 a.m. to 5:00 p.m. on Tuesday and Thursday. The Music
Computer Lab is fully accessible from a nearby ground-level entrance.
Also within the College of Communication and Fine Arts is the Journalism Laboratory.
The School of Journalism makes available 21 Macintosh Power PC computers in its specialized lab
located on the first floor of Wallace Hall. The machines run various word processing, presentation,
and desktop publishing software programs which students in all journalism classes utilize. In
addition to the PCs, there are dot-matrix, inkjet, and laser printers along with three digital cameras,
four flatbed scanners, one negative scanner, and one CD burner for student use. There are
Macintosh servers, called “lockers” that allow students to store their files and project outlines.
The Department of Art and Design provides the digital design lab located in 118 Malone
Hall. This lab is accessible to all students from the side parking lot entrance into the courtyard, and
there are wheelchair ramps leading into entryways from the courtyard. It is equipped with 20
MacG4 Internet-ready workstations, a variety of color printers, scanners, computer projection
modules, and a drawing tablet with stylus. Software licenses for a variety of software programs
from Adobe, Macromedia, Microsoft, and QuarkXPress allow for student use of these products on
20 machines. The lab is used for the instruction of digital design students as well as the basic art
student. The technology is used in foundation courses, e-Drawing and Foundations of Form and
Space, as well as in most other advanced courses in graphic design. Studio art, journalism, and
advertising majors and minors also utilize the lab.
The Sorrell College of Business supports five computer labs, all of which are housed in
Bibb Graves Hall. Labs are located on the second floor, which can be accessed by elevator or
stairs. Labs have wheelchair-accessible workstations. In Bibb Graves (BG) Room 249, there is a
primary teaching classroom equipped with 28 new Dell computers in August 2002. All software that
supports the Sorrell College of Business curriculum is loaded on these computers. Courses IS
3343 Web Authoring and IS 3346 Principles of Data Management that require hands-on interaction
in class are held in this classroom. The lab is available for student use when classes are not being
held. In addition, this lab is used to support on-line testing in the IS 2200 Introduction to Computer
Applications and IS 2241 Business Information Systems courses as well as in on-line Insurance
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Exam testing when needed. Any special need that arises is accommodated. For example, an
instructor may reserve the classroom to demonstrate software or to test with the American Institute
of Certified Public Accountants (AICPA) pre-test. Since this lab houses the newest computer
equipment in the Sorrell College of Business, it is the most requested lab facility. The second
computer lab in Bibb Graves 247 is equipped with 28 computers and is loaded with the same
software as the BG 249 lab. This lab is available to students and is used to support on-line testing
for IS 2200 and IS 2241 as well as the Insurance testing when needed. The third computer lab in
Bibb Graves Room 248 is equipped with 28 computers and is used exclusively by the Center for
Business and Economic Services to support the State of Alabama Insurance Commission’s
Licensing Program. Over 4400 on-line exams have been administered since January 2, 2002. With
the purchase of the new Dell computers for BG 249, a fourth lab was created in BG 244 to support
IS 3348 Computer Networking and other related networking topics; to support Cisco and Microsoft
Certified Systems Engineer certification seminar courses that will begin Spring 2003; and to
support seminar contract courses in Microsoft Office offered to industry through the Center for
Business and Economic Service. Funded by a leading accounting firm several years ago, the fifth
computer lab is designated as the Accounting Lab. This lab houses 15 computers and contains
the same software as the Bibb Graves 249 teaching lab. While it is designated as the Accounting
lab, any student may use this facility.
The College of Health and Human Services houses a laboratory in the Department of
Kinesiology and Health Promotion. Dedicated to the teaching, research, and testing of exercise
performance, the lab has several purposes: to educate undergraduate and graduate students in
laboratory techniques used in Exercise Physiology, HPR 4474 and 5574, to serve the University
community by offering physical fitness tests and evaluations, to perform scientific research, and to
disseminate information regarding work performed in the lab through professional means such as
journal publications and conference presentations. The lab is located in the Collegeview Building,
and many of the instructional materials utilized within the lab are available on the lab’s website at
http://spectrum.troyst.edu/~esmith/labhomepg.htm.
The Department of Athletics has a computer lab with four computers for student-athlete
use. Mandatory study halls are scheduled for all student athletes, and these computers are
available for their use.
The nursing and computer labs for the School of Nursing at Montgomery are located on
the first floor of the new School of Nursing Building located at 340 Montgomery Street. A
connecting door separates the computer lab and nursing lab. The computer lab has 20
workstations supported by 8 computers. Nursing students access nursing computer simulations in
the Rosa Parks Library, within walking distance from the nursing building. The nursing lab supports
all courses offered through the graduate and undergraduate-nursing program. It houses hospital
beds, over-bed tables, bedside cabinets and privacy curtains to simulate a hospital environment. In
spring semester 2001, a total of 2,518 scheduled student hours were expended in the nursing lab.
The School of Nursing supports a nursing lab, located in Collegeview Room 22 and a computer
lab, located in Collegeview Room 48. Both labs are accessible to disabled students through the
back entrance of the building which is equipped with electronic doors. The building is equipped with
inside ramps in all elevated areas. Both labs support NSG 2204, 3310, 3314, 3324, 3326, 3333,
4421, and 4414 courses. The nursing lab houses pertinent materials to simulate a hospital
environment, along with a TV/VCR for instructional videos. During the fall of 2001, 542 hours of
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use in the Nursing lab were recorded, and 385 hours of use were recorded in the computer lab.
(Source: School of Nursing Semester Reports)
The College of Education maintains two computer labs: 119-D McCartha and 207
McCartha. Both are instructional labs used for classroom and technology training. (Sources:
College of Education Website, Syllabi, and Technology Integration Report)
The College of Arts and Sciences has several laboratories. The Mathematics/
Computer Science Laboratory, located in 222 MSCX, is staffed by graduate teaching assistants
and student workers. The laboratory is open Monday through Thursday from 8:00 a.m. to 9:00 p.m.
and from 8:00 a.m. to 4 p.m. on Friday. The laboratory is used primarily by mathematics and
computer science students. Math students work with mathematics software to enhance or reinforce
mathematical concepts presented in lecture and the computer science students write programs
using a variety of programming languages. The equipment in the lab includes twenty-eight
personal computers installed in 2002, two printers for the PCs and one printer for mainframe print
jobs. The mathematics software programs currently being used in the lab are MATLAB, Maple, and
Geometers Sketchpad. The computers also have Borland Turbo C/C++ and Hummingbird 3270
mainframe terminal emulation. Using the emulation software, students can use the PCs to access
an IBM P390 mainframe system. Two computer stations are designed to accommodate persons in
wheelchairs, and the lab is accessible from the ground level by elevator. In the 2000-2001
Compendium of Survey and Test Results, surveys completed by Graduating Seniors showed that
75% of students rated the academic computer services/labs at Troy State University as good or
excellent. In a fall of 1999 course assessment completed by 115 students in mathematics classes
using the computer lab as part of their course, 83.4% rated the lab as always providing ample
opportunity to develop the practical skills related to the course. In the Fall 2000 Course
Assessment for Computer Science, 80% of students responded that the lab provided ample
opportunity to develop the practical skills related to the course.
The Geomatics Computer Lab, located in 316 MSCX is accessible by elevator, and all
computer stations are handicap accessible. The lab consists of 14 PCs, two inkjet printers, two
plotters, a laser printer, and a digitizer. The software available in the lab includes Auto Cad, SMI
Plot, a mapping system, Microstation, SPSS, ArcView GIS, Spatial and Network Analysts, Image
Analyst, and a 3D Analyst. Currently eight Geomatics courses have a lab course taken
simultaneously with the lecture course. In a fall of 1999, in a course assessment completed by
seventy-one students in Geomatics courses with a computer lab component, 64% said the lab
provided ample opportunity to develop the practical skills. In the 2000-2001 Compendium of
Survey and Test Results, surveys completed by Graduating Seniors showed that 75% of students
rated the academic computer services/labs at Troy State University as good or excellent. In
support of the University’s Mission, the Mathematics/Computer Science Lab and the Geomatics
Computer Lab enhance students’ abilities to compute and think critically, and they promote student
competence in mathematics, computer programming, and geomatics.
The Chemistry Laboratories are located on the third floor of the Math/Science Complex
and are accessible by elevator. Lab courses are taught in the laboratories to supplement and
enhance the concepts presented in lecture for the General Chemistries, Analytical Chemistry,
Organic Chemistries, Physical Chemistries, Advanced Inorganic Chemistry, Biochemistry, and
Instrumental Analysis. Three large laboratories, three small laboratories, and two research labs for
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faculty research are available. The laboratories are staffed by the lab instructor for each lab class
and by student assistants. The quantity and quality of equipment and supplies is adequate. Safety
showers and eyewash stations are in close proximity to all labs. Fire extinguishers and safety
goggles are available. The Attitude Survey of Graduating Seniors Toward Chemistry (with scores
ranging from 5 to 1--with 5 the highest and 1 the lowest score) reveals the following ratings: For the
spring of 2000, the average ranking for the chemistry labs--exclusive of equipment was 4.8; the
laboratory equipment was ranked 2.3. For the spring of 2001, the chemistry labs—exclusive of
equipment were ranked 3.5, and the laboratory equipment received a rating of 3.5. For the spring
of 2002, the chemistry labs were rated 3.7, and the laboratory equipment 3.2. The laboratory
equipment has improved, while students’ positive perception of the physical lab has decreased.
Much effort has been put into maintaining proper working equipment and needed repairs have
been made.
The Physics Laboratories are located on the first floor of MSCX. There is one general lab
designed to accommodate 24 students in lab courses in General Physics, Physics with Calculus,
Physical Science, and Earth Science. In addition, one advanced physics lab is designed for no
more than 8 students. Supplies and equipment are adequate to support 10 different lab
assignments for students in Earth Science and Physical Science lab courses. Four additional lab
assignments require equipment updates. In a fall of 2000 course assessment completed by 221
students in Earth Science or Physical Science Lab courses, 93.2% of the students said the
laboratory equipment was always or most often adequate and appropriate, and 93.2% reported
that the lab always or most often provided ample opportunity to develop the practical skills related
to the lecture course. In addition 95.5% of the students said the lab was always or most often
clean, neat, and orderly. Students in advanced physics lab classes complete eight lab
assignments. In a fall of 2000 course assessment completed by 38 students in physics courses,
89.5% responded the laboratory equipment was always or most often adequate and appropriate,
and 86.9% said the lab always or most often provided ample opportunity to develop the practical
skills related to the lecture course. The Physics Laboratories are equipped with two sinks with
eyewash equipment, and an emergency shower and eye wash sinks are just outside the lab doors.
A first aid kit is on the front wall of the room. Both physics laboratories are on the first floor, and all
stations in the lab are easily accessible.
Biological and Environmental Science Laboratories consist of seven teaching
laboratories, five research laboratories, and four storage rooms, closets and greenhouse rooms.
They are primarily located on the second floor of the Math/Science Complex and are accessible by
elevator. The physical status of the new teaching laboratories is excellent, and the labs are
adequately equipped. One faculty member serves as the department safety officer. A printed copy
of the department laboratory safety regulations and fieldwork safety regulations is given to every
student. Faculty members have attended training sessions on safety regulations and procedures.
Each faculty member is responsible for at least one teaching laboratory and/or research laboratory
to make sure that it is safe and clean. The labs can comfortably seat 24 students. According to the
Graduating Senior Survey of 2000-2001, of 678 students who used Laboratory/Instructional
Equipment, 74% reported it as excellent or good. On the Undergraduate Student Survey of 20002001, of 433 students who used laboratory facilities relating to the major, 67% rated them as
excellent or good. (College of Education Website, syllabi, and Technology Integration Report;
School of Nursing Semester Reports; NSAM [Music] Self-Study; Exercise Performance Lab
Website; College of Business Magazine).
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In addition to the laboratories and learning skills center, the University provides other
instructional support through audiovisual and duplicating services. Creative Services, which
employs ten full-time persons and thirteen student workers who work in Quick Copy, printing,
publications, and photography, is open Monday through Friday from 8:00 a.m. until 5:00 p.m.,
allowing students, staff, and faculty ample access to the services of the facility. The September
2001 survey of University instructors showed that 92% of all University personnel found the
printing, duplication, photographic, and copy services of the University to be provided in a timely
manner with affordable prices.
Because instructors, staff members, and students most often come in contact with the
Quick Copy Unit of Creative Services, this unit will be discussed separately. Located on the first
floor of the Lurleen B. Wallace Hall and easily accessible to all, Quick Copy produces multiple
copies of tests, small signs, and other assorted materials. The facility also can collate, staple, or
bind the copies produced. This unit, which is staffed with a supervisor and six to eight student
assistants, serves the entire University system. A Xerox DocuTech 135 High speed Duplicator
produces copies at the rate of 135 copies per minute. This machine meets the quick copy
duplication needs of the University. The number of copies produced by Quick Copy during the
academic years 2000, 1999, and 1998 are shown in the following charts:
NUMBER OF COPIES PRODUCED
Academic Year
2000-2001
1999-2000
1998-1999
Copies Produced
7.25 Million
7.5 Million
7.7 Million
(Source: Quick Copy Records)
Twenty-six copiers located at convenient places on campus are under the authority and
supervision of Creative Services. According to studies by Creative Services, the twenty-six copiers
currently in use are sufficient to meet University needs. The information below shows the number
of copies produced on campus by the copier machines.
NUMBER OF COPIES PRODUCED BY CAMPUS COPIER MACHINES
Academic Year
Copies Produced
2000-2001
1999-2000
1998-1999
.93 Million
1.0 Million
1.0 Million
(Source: Quick Copy Records)
The Printing Unit of Creative Services, located on the first floor of the Lurleen B. Wallace
Hall, is easily accessible. This unit processes print orders of those requiring special illustration or
binding. As of spring 2001, this unit utilized computers, printers, printing presses, graphic cameras,
paper cutters, paper drills, folders, binder equipment, stitchers, and a Rosback gathering machine.
Although Printing, which can provide creative graphic design--one-color to four-color process
printing, folding, padding, drilling, stapling, and binding, is currently meeting the needs of the
University, the unit needs updated equipment. The table below shows the number of printing
impressions by Printing for indicated years.
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Academic Year
Number of Printing Impressions
2000-2001
1999-2000
1998-1999
8.6 Million
8.8 Million
8.7 Million
(Source: Printing Division Records [Creative Services])
The Photography Unit, like the other units in Creative Services, is located on the first floor of
the Lurleen B. Wallace Hall. Two photographers staff this unit.
5.3 INFORMATION TECHNOLOGY RESOURCES AND SYSTEMS
5.3.1
Information technology sources and systems are essential components in
higher education. An institution must provide evidence that it is incorporating
technological advances into its operations.
The 2000-2004 Technology Strategic Plan for the Troy State University System outlines by
year and by location (Troy, Phenix City, University College) what the Troy State University System
Plan was in 1999 for the next five years. This document is available in the office of the Assistant
Vice Chancellor for Technology. Troy State University is committed to development and
incorporation of technology throughout the Institution. Among the accomplishments in 2000, was
“completion of two new technology distance education classrooms on the third floor of Wallace
Hall.” In 2001 Troy State University “began utilizing Trojan Web Express, thereby allowing faculty,
staff, and students Internet access to many of the Administrative System functions.” Evidence that
Troy State University is incorporating technological advances into its operations follows.
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Three hundred seventy-one Troy State University faculty members currently have
webpage accounts on the Academic Server Spectrum. Spectrum serves both full-time and
part-time faculty for the Troy campus, TSUPC, TSUUC and Distance Learning.
In addition to full-time faculty members, adjuncts, and part-time faculty members teaching
on the Troy campus, TSUPC, TSUUC, and Distance Learning faculty and staff are also
supported by Spectrum.
Forty-two webpages on Spectrum were created by different Troy State University
committees, academic support units, and administrative offices, such as the Research
Review Board, Faculty Advisory Council, Faculty Development, Office of Grants and
Contracts (Office of Sponsored Programs in 2002), and the College of Education.
Many faculty members use Spectrum to make class notes, readings, assignments, and
other class materials available to students. Since Spectrum features a secure-server,
some faculty members use Spectrum to pass “private” information, such as grades, safely
to their students.
Other faculty members use Spectrum to post information about and results from their
academic research on the Web, thus allowing them to share research interests with
students and the academic community.
The second most used feature on Spectrum is the Majordomo mailing list service. Fiftythree Majordomo e-mail lists are available on Spectrum. Most of these lists are used by
Troy State University faculty to compile an e-mail list for classes, allowing the professor to
send e-mail messages quickly and easily to every student in the class. Several of these
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lists are used by schools or colleges allowing members of that unit to easily send e-mail
messages to everyone in that unit.
A third use of the Majordomo is to compile and send messages to specific organizations.
For example, several Troy State University faculty members who are officers in
professional or academic organizations have created a Majordomo e-mail list for their
organizations, allowing the members of the group to send a message to Spectrum’s
Majordomo address where that message is copied and sent to everyone in the group
participating in the Majordomo list.
Fifteen faculty members use the WWW Board to extend class discussions beyond the
classroom, allowing class discussions to be extended to the Web Board.
Five faculty members use the Chat facility on Spectrum.
Another five faculty members requested and were given permission to publish Common
Gateway Interface scripts directly to Spectrum. Common Gateway Interface is a very
powerful programming language used to enhance World Wide Web pages.
Jschool and Gizmo, two other servers used in the administration of Spectrum, play key
security roles. Jschool is also used in an administrative Domain Name Server capacity.
Jschool’s role is mostly in the background, and very Few Troy State University faculty
members come in contact with that server. Gizmo is also used primarily by Troy State
University network officials working with network security issues.
Prism is Troy State University’s student World Wide Web server. More than 830 students
have webpage accounts on Prism, plus 28 student organizations are on this server. The
Prism server was launched because some faculty members include a webpage design
element in their courses, and the class publishes their pages.
Some faculty members send Prism’s administrator a list of students in the class, and the
accounts are created from that list. Other faculty members require students to go to the
Prism new account page and request new accounts separately. In summary, Troy State
University faculty members are incorporating technology advances on Spectrum, and they
are also using Prism to accomplish their teaching goals.
The Troy State University-Troy campus offers a state-of-the-art network infrastructure. The
network is a Cisco-powered one gigabit backbone core with 10/100 megabit building
access and a shared 10 megabit connection to the desktop
The network offers 4,651 access connections scattered among 32 buildings.
Each on-campus resident student has direct LAN access to a separate, student network.
Dial-up Internet access is available to off-campus students.
The University has 15 megabit of dedicated Internet access with the ability to burst to 45
megabit.
Students have access to free, university-maintained e-mail addresses.
The Student Information System, powered by Datatel, has a web interface which allows
students, faculty and staff on-demand access to student data, including class registration
and academic record review.
Through a global Virtual Private Network (VPN), university representatives are able to
access the Datatel system efficiently and securely.
McAfee anti-virus products are site-licensed for all faculty, staff, and students.
A student-maintained website, Troy State Universityfindit.troyst.edu offers the University
community electronic presentation of numerous event calendars, student-led forums and a
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variety of student-centric activities. The site is wholly maintained by students through the
Student Government Association office.
The Troy campus houses an electronic debit card system. The debit card system allows
students to purchase goods on and off campus without the burden of carrying cash. The
card also doubles as the student identification card. The system is built upon the CBORD
student card system.
The Library offers remote access to the University’s electronic database subscriptions.
Students can access the databases and library cataloging system from any Internetenabled computer, anytime.
Video-conferencing technologies are available through the department of Radio and
Television.
Students can access course information through a variety of electronic course
management products. Among the products are BlackBoard and U-Compass.
The Troy campus maintains a central helpdesk. The helpdesk tracks problems related to
information technology.
A document imaging solution is provided to Accounting and Records. The imaging system
facilitates the central storage of electronic copies of many paper documents.
The Datatel Student Information System is the central Enterprise Resource Planning
product for Troy State University. The system is accessible globally through a virtual
private network. Best-of-breed hardware from IBM powers the Datatel software.
The Information Technology Management department maintains a technical web server,
http://tsutech.troyst.edu. The site offers security information, software download, helpdesk
access, service requests and anti-virus notices.
Beginning January 2003, a new e-mail system will be available to the University
community. The system is a Lightweight Directory Access Protocol-enabled application.
New list management tools and a robust web interface will complement the system.
The BlackBoard server, hosted by BlackBoard, Inc., supports over 2600 courses used by
Distance Learning and traditional faculty members for their courses.
Troy State University at Phenix City maintains a state-of-the-art network, supported by capital
investments in infrastructure to support many of the University’s administrative and educational
operations. The campus local area network consists of a gigabit fiber backbone with 100 megabits
to each workstation within a completely switched environment. Wide area network connectivity to
the Main Campus is provided via microwave transmission. All faculty and staff members have
personal computers and printers to use for e-mail, Internet access, and other administrative
activities. Continuously connected Internet access is provided by Trojan Media Services from the
Main Campus via the wide area network. Portable teleconferencing equipment has been
purchased to allow participation in off-campus meetings. A web based help desk has been
implemented to better track requests for computer assistance as well as other areas. Students
have access to graduate and undergraduate catalogs, may view class schedules and register for
classes via the University’s webpage. The student information system, Datatel, is accessible to all
staff and a number of faculty members. Steps are being taken to provide access for all faculty
members. Faculty used on-line rosters, course schedules, advisee information and grading for the
Fall 2001 Semester. Students will have access to web registration, grade-access, course
schedules, and transcripts via Datatel’s web.
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The Distance Learning Center of Troy State University provides technology support by way
of faculty training in the use of educational technology, and On-line/Web-based Training for
undergraduate and graduate faculty. Specialized and knowledgeable staff at the Distance Learning
Center use the following DL training methods:
1. Faculty members are trained to deliver courses through the on-line methodologies for
on-line courses on individualized one-on-one basis. On-line course design and
instructional technology training is available to faculty members on request through
face-to-face meetings, by phone, e-mail correspondence, and through Computer
Based Training (CD-ROM).
2. BlackBoard Courseware training is delivered a minimum of five times a year and
includes: a) the basic training (Introduction to BlackBoard for on-line Faculty), and b)
the advanced training (Train the Trainer). BlackBoard Courseware training is
organized into two components: classroom and computer lab. The classroom (lecture)
component is two hours. The computer lab component is a minimum of 1.5 hours. The
computer lab component varies in length based on number of training participants and
the involvement of the class in discussion of questions and issues.
Additionally, the Distance Learning Center provides On-line/Web-enhanced and Live
Interactive (Videoconferencing) training for high school and academic faculty involved in the SEAL
Technology Network. Staff members at the Distance Learning Center use the following Distance
Learning (DL) training modes:
1. Web-based-On-line Component. Modular training has been developed to cover a
period of 21 hours delivered over three weeks in hands-on classes and seminars.
Included in the modular training course are learning objectives, examples, activities,
tools, resources, and assignments related to each step in class and on the course site.
Training occurs twice during the fall and spring semesters and once during the
summer term. The curriculum is designed to teach faculty how to develop course
webpages using the BlackBoard Software by following the seven-step development
process outlined below:
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Plan technology-enhanced learning strategies specific to course objectives
Comply with intellectual property laws and University Web policies
Design the presentation and interactive elements of course webpages
Produce multimedia elements for course webpages using a scanner and
PhotoShop
Write course webpages with hypertext markup language (HTML) and a Web
editor
Interact with students via computer-mediated communication tools
Evaluate technology-enhanced learning strategies to see if they helped
students meet course objectives
2. Live-Interactive/Videoconferencing. Training has been developed to cover a period of
20 hours to be delivered over two weeks in hands-on classes and seminars. Training
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occurs twice during the fall and spring semesters and once during the summer term.
The curriculum is supported to incorporate a variety of activities in order to motivate
peer learning, support and collaboration by having faculty work together both in and
out of class. (Videoconferencing manual available in the Center for Distance
Learning.)
5.3.2
Information Technology resources must support the planning function and
the educational program component of the Institution at appropriate levels.
These resources include computer hardware and software, databases,
communications networks, and a trained technical and user services staff.
Troy State University uses the Enterprise Resource Planning (ERP) product Datatel. The
Datatel system is housed at the Troy campus. Globally, all of the University community has access
to the Datatel system. Users are able to access Datatel through direct dial-up, Virtual Private
Network (VPN), web and serial interfaces. Datatel is a comprehensive student information system
offering traditional ERP functionalities such as human resource management, payroll, and
asset/inventory tracking. The Information Technology Management (ITM) department at Troy
maintains the system components of Datatel, and the Information Technology Services (ITS)
department manages all programming and end-user support of Datatel.
The Technology Plan for The Troy State University System 2000-2004 shows in detail, by
campus location by year, Troy State University’s current technology plans. For example, this
planning document shows that Troy State University replaced as scheduled a radio tower at Pine
Level, Alabama, which helped ensure reliable distance education courses for students. (For details
see documents in Director of Radio and TV Department’s office.)
On the Troy State University Troy campus, there are some 17 computer laboratories with
more than 400 computer stations available for students’ use. One classroom comprised of 22
computers and a computer lab with 20 computer stations serve the School of Nursing in
Montgomery. A complete listing of the computer labs is found in the Section 5.2.1.
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The College of Communications and Fine Arts has three computer labs (Music Computer
Lab [24], Journalism Lab [21], and Digital Design Lab [20]) with a total of 65 computer
stations.
The Sorrell College of Business has five computer labs (Room 248, Insurance Licensing
Exam Lab [28], Accounting Lab [15], Instructional Lab, Room 249 [28], Networking Lab,
Room 2447 [30], and Testing Lab, Room 247 [28]) with a total of 129 computer stations.
The College of Health and Human Services has two computer labs (Troy Nursing
Computer Lab [20], and Montgomery Nursing Computer Lab [20]) with a total of 40
computer stations.
The College of Education has two computer labs (General-purpose Lab (49) and
Supplemental Lab [23]) with a total of 72 computer stations and a computer classroom
comprised of 22 computers.
The College of Arts and Sciences has two computer labs (Mathematics/Computer Science
Laboratory [28] and the Geomatics Computer Lab [14]) with a total of 42 computer
stations.
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The Department of Athletics has one computer lab with 4 computers.
Instructional Support Services includes three labs (Computer Works [94], the Natural
Science Center [6], and the Writing Center [10]) with a total of 110 computers.
The Management Information Services department on the Phenix City campus supports
information technology across the campus. The student information system, Datatel, is supported
locally by the Director of Technology and by support personnel at the Troy campus. Datatel allows
campus administrators and individual departments to have access to comprehensive information
about students, course enrollments, course information, registration activities, and student
enrollment activities. All departments have access to Datatel and can run reports concerning
enrollments, class rosters, and unofficial student transcripts. Beginning the fall of 2001, class
rosters were obtained via Datatel’s web interface, Web Advisor. Faculty can also view information
concerning their advisees’ grade point average, hours enrolled, and hours earned using Web
Advisor. A significant investment in hardware and software has been made by the University to
support the information needs of the administrators, faculty, staff and students to include 91 lab
computers, 68 faculty and staff computers, and one dedicated server. Four laptop computers with
portable data projectors are available for classroom use. Three computer labs are equipped with
permanent computer/data projector equipment. All buildings and offices at the Phenix City campus
are currently wired for network connectivity. The Management Information Services department
consists of two professional employees and two part-time lab assistants. The Director of
Technology holds faculty status and has a Master of Science degree in Computer Information
Science. The Network Administrator holds an Associate in Applied Science in Electronics and has
completed the Microsoft Certified Systems Engineer (MCSE) training series as well as the CISCO
Networking Academy. The following tables (5.3.2A, 5.3.2B, and 5.3.2C) list the education and
training for technical and user’s services staff at the Troy campus.
Table 5.3.2A
Information Technology Services Department
Name
Holly Lowery
Teresa Hussey
John Bess
Beth Holley
Connie Tisdale
Vickie Miles
Camille Thompson
Title
Coordinator, User
Support and Training
AR Programmer
Senior
Programmer/Analyst
Education
MBA, BS Business
Computer Systems
Analyst
Asst. System Director,
ITS
Director, ITS
BS Computer Science
MBA
BS Mathematics,
Biology
BS Liberal Arts
MS Foundations of
Educ./Education
Technology
BBA, MSCE
BS Finance
BS Computer Science
MBA
Training/Certification
Datatel Colleague
Training
Datatel/AR
Datatel Training
Programmer for South
Trust Bank
CIS Instructor
Datatel Training
Datatel Training
Datatel Training
Microsoft Certified
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Table 5.3.2B
Information Technology Management
Name
W. Greg Price
Sam Shelley
Mary John Fleming
Steve McQueen
Eric Bair
Matt Mercer
John Lester
Skip Busby
Jason Terry
Angel Johnson
Tommy Horn
Vacant
Debra Grant
Edna Railey
Title
Director
Senior System Analyst
Assistant Director
NT Administrator
Application Support
Specialist
Senior Network Analyst
Web Administrator
Application Support
Specialist
Network Technician
Application Support
Analyst
Assistant Director
Network Analyst
Computer Manager
Secretary
Education
B.A., Graduate Work
B.S., Graduate Work
B.S.
B.S.
B.S.
Training/Certification
Note 1
Note 2
Note 3
Note 4
Note 5
Undergraduate Work
B.S.
Undergraduate Work
Note 6
Note 7
Note 8
B.S.
B.S., Graduate Work
Note 9
Note 10
B.S.
Note 11
High School
High School
Note 12
Note 13
Table 5.3.2C
Information Technology Management
NOTES
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Extensive RS/6000/AIX training, AIXpert, ADSM training, Windows NT, Windows 2000, Unix System
V, SQL, Object-Oriented Programming, Sysback 6000, Macola SQL, Crystal reports, Mirapoint
SMTP/POP3, Cisco Security, IBM Perimeter Firewall, Korn shell scripting, Datatel training, Java,
McAfee, Microsoft Office Products Training, Applicable College-Level Coursework, Netscape
DevEdge Developer, iPlanet/SunOne
SIRSI administrative training, SIRSI WebCat training, Extensive PERL training, Datatel training
courses, PC troubleshooting, Microsoft Policy Manipulation, Mirapoint SMTP/POP3, McAfee,
Microsoft Office Products Training, Applicable College-Level Coursework
Extensive Datatel training, AIX System Administration, Applicable College-Level Coursework
Microsoft Windows NT training, MetaFile Document Imaging/Cold Extract Training, McAfee,
Microsoft Office Products Training, Applicable College-Level Coursework, Wireless TelZone
Mirapoint SMTP/POP3 training, McAfee
AIX training, Cisco training, VTEL training, 3com training, Dell technical training
Network TCP/IP, Dell technical training, Applicable College-Level Coursework, Java
Sirsi administrative training
Applicable College-Level Coursework
Applicable College-Level Coursework
Applicable College-Level Coursework
Various HR seminars
Various HR seminars
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5.3.3
Although the diversity of educational programs and goals will be a major
determining factor in the selection of information technology resources by
an institution, there must be reasonable infusion of Information Technology
into the curricula so that students exit with the fundamental knowledge and
basic ability to use these resources in everyday life and in future
occupations.
In addition to the examples of infusion of Technology into the curricula in section 5.3.1 and
5.3.2, Troy State University students are required to take IS 2200, Introduction to Computer
Applications. All assignments, quizzes, and exams are browser-based using the Internet. Exams
are given in the testing laboratory. Sorrell College of Business students are also required to take IS
2241, Business Information Systems.
To support the Broadcast Journalism students, the Department of Radio and Television
provides, through paid and volunteer student positions, opportunities for students to get practical
hands-on experience using electronic broadcast technology equipment in editing and in producing
videos and live newscasts.
The following courses have added the use of computers as a major component of the
course syllabi.
COLLEGE OF COMMUNICATION AND FINE ARTS

Hall School of Journalism
JRN 1100 (2) Technologies in Journalism.
JRN 4440 (3) Advanced Technologies in Journalism

School of Music
MUS 1107 (1) Aural Skills I
MUS 1108 (1) Aural Skills II
MUS 2207 (1) Aural Skills III
MUS 3305 (3) Music Technologies
MUS 1102 (3) Music Theory I
MUS 1103 (3) Music Theory II
MUS 2202 (3) Music Theory III
MUS 3384 (3) Band Techniques
MUS 4481 (3) Methods and Materials for the Secondary Music Teacher

Department of Art and Design (The following courses are taught in the computer
lab to all graphic design majors. ART1145 and ART1150 are also taken by all art
and art education majors.)
ART 2201 (3) e-Drawing
ART 1145 (3) Foundation of Form and Space
ART 1150 (3) Foundation of Time and Space
ART 2224 (3) Principles of Digital Design
ART 3310 (3) Time/Sound
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ART 3324 (3) Paper/Screen
ART 4424 (3) Design Studio
ART 3328 (3) Intermediate Photography
ART 4428 (3) Advanced Photography
ART 4481 (2) Methods and Materials for the Art Teacher
COLLEGE OF ART AND SCIENCES
MTH 4422 (3) Numerical Analysis
CS 2248 (3) COBOL
CS 3342 (3) Advanced COBOL
CS 3343 (3) Programming Languages
CS 3345 (3) Functional Characteristics of a Digital Computer
CS 3346 (3) Information Processing
CS 3358 (3) Advanced C Programming
CS 4440 (3) Database Processing
CS 4445 (3) Data communications
CS 4448 (3) Control Programs
GEM 1100 (1) AutoCAD
GEM L100 (2) AutoCAD Lab
GEM 2220 (3) Basics of Cartography and Surveying
GEM L220 (1) Basics of Cartography and Surveying Lab
GEM L366 (1) Photogrammetry and Remote Sensing Lab
GEM L370 (1) Geodesy and Geodetics Lab
GEM L390 (1) Introduction to GIS Lab
GEM 3391 (3) Applications of Geographic Information Systems
GEM L391 (1) Applications of GIS Lab
GEM L406 (1) Urban Geographic Lab
GEM L409 (1) Hydrology Lab

Criminal Justice and Social Sciences
SOC 3356 (3) Sociology of Aging
COLLEGE OF EDUCATION
EDU 3305 (2) Microcomputers in Education (required for Education majors.)
SED 4481(3) Methods and Materials
Secondary Education Majors:
Biology, History, Physics, French, Health Education, Comprehensive Social
Sciences, Comprehensive General Science, Chemistry, Latin, Mathematics,
Spanish, Comprehensive Mathematics, English/Language Arts
Preschool-12 Majors:
Art Education, Musical Education (Instrumental), Physical Education,
Music Education (Vocal Choral)
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COLLEGE OF HEALTH AND HUMAN SERVICES

School of Nursing
In the following courses the computer is a major component:
NSG 2204 (2) Nutrition
NSG 2211 (3) Basic Nutrition
NSG 1160 (1) Introduction to Technology in Nursing Education
NSG 2220 (3) Health Science Informatics
In the following courses the students use the computers to take quizzes in the
computer lab.
NSG 3313 (4) Nursing Concepts I
NSG 3323 (2) Maternal-Infant Health Nursing
NSG 3325 (3) Nursing Concepts II
NSG 4413 (3) Nursing Concepts III
SORRELL COLLEGE OF BUSINESS
ACT 2291 Accounting Principles I
ACT 2292 Accounting Principles II
IS 2241 Business Information Systems
IS 3343 Programming Languages
IS 3345 Introduction to MIS
IS 3346 Database Management
IS 3348 Networking
QM 2241 Business Statistics
The use of information technology resources is a part of the required orientation to Troy
State Phenix City course that all undergraduate students must take. In each graduate degree
program, the curriculum includes sections on information technology resources. The respective
research methods courses required by students in the three graduate programs offered cover
electronic resources, the Internet, and conducting literature searches using on-line databases.
Students continue to develop and use current information technology resources throughout many
of their courses in most educational programs. Computer lab assistants and Learning Resource
Center personnel assist students, faculty, and staff who need access to electronic communication
and national and global information resources. It is important to note that most Troy State Phenix
City students work full or part time and have utilized information technology in their employment.
5.3.4
Institutions must provide the means by which students may acquire basic
competencies in the use of computers and related information technology
resources.
A reliable data network should be available so that students, faculty and
staff may become accustomed to electronic communication and familiar
with accessing national and global information resources.
Sections 5.3.1, 5.3.2, and 5.3.3 above provide examples of means by which students may
acquire computer and technology competencies. In addition, the Troy State University Campus
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Network is available and provides a state of the art network utilizing a 155MB ATM backbone, with
fiber connectivity to all administrative and academic buildings, all standard dormitories, and
approximately half of all other facilities. All facilities use 10MB shared hubs. Administrative service
is provided by the campus network and a serial network on campus, while academics utilize the
campus network only. Both administrative and academic divisions have Internet service through
the campus network, utilizing a 9MB connection to the Internet.
Each term the Department of Telecommunications hires students who learn to install,
maintain, and help troubleshoot the Troy State University technological backbone. For example, in
the summer and fall of 2001, students helped to install 85,000 feet of category five wire in Alumni
Hall and Dill Hall so that students in these residence halls would have Internet, e-mail and
Administrative Systems via the campus backbone rather than by dial-up service. Students also
work in support of Administrative Systems as part-time computer operators and as network
technicians in support of the hardware, software, and campus computer connectivity for faculty,
staff, and students.
Troy State University at Phenix City provides a variety of services that enable students,
faculty, and staff to acquire basic competencies associated with computers and related information
technology resources. The methods of acquiring basic computer and technology competencies
include academic courses which students take for credit and which faculty and staff can take
tuition-free; training sessions on computer and information topics; computer lab assistants who can
assist students using computers; and the Learning Resource Center, which provides one-on-one
assistance to students, faculty and staff in how to use electronic resource materials available inhouse and through the network links to sources maintained outside the Learning Center. Computer
labs are located in each building, and the campus is totally wired with a network backbone for data
transmission.
At the Distance Learning Center, all courses are offered through the BlackBoard
Courseware Management System. Faculty and students must have basic technology
competencies in computer literacy, Microsoft Office, and e-mail. All faculty members are trained in
the necessary education technology for successful delivery in on-line methodology; all students are
encouraged to use the Readiness for Education at a Distance Indicator, and a self-assessment for
readiness.
5.3.5
There must be provisions for on-going training of faculty and staff members
so that they may make skillful use of appropriate application software. These
requirements apply to all programs wherever located or delivered.
Since the early 1990s when Troy State University at all locations transitioned to Datatel
Administrative Software from a legacy system, various ongoing staff training and some limited
training for faculty have occurred in various ways: some at Datatel facilities, some on Troy State
University facilities worldwide, some taught by Datatel trainers, some by consultants, and some by
Troy State University trainers. Specific topics, dates, and individuals trained may be provided by
the Datatel Project Director.
In addition, faculty training in BlackBoard has been provided by the Distance Learning
Center on an ongoing basis. Also, the Information Technology Services and Information
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Technology Management staff members provide one-to-one assistance and training with personal
computers when new software is installed, when the access to Datatel is moved to VPN, and when
any other personal computer needs arise.
On July 20, 1999, the Vice Chancellor outlined to faculty a three-step computer skills
verification and training program. The program entailed an on-line assessment, certification or
training, and then the request of a new Personal Computer (PC). The memo outlining the program
is available in the office of the Vice President for Information Technology (IT).
The Office of Information Technology Management (ITM) received IT training through an
agreement with IBM and e-networks during 2000-2002. The service consisted of satellite-delivered
IT courses. Staff members video taped the sessions and participated in on-line labs and exercises.
The content covered networking, systems management and software development. IBM cancelled
the program in June 2002. Prior to 2000, ITM staff members attended IBM instructor-led training in
Atlanta, Georgia, under the IBM education card program.
Phenix City basic computer classes can be taken by faculty/staff without charge. Staff
workshops are provided for continuing updates on the use of the student information system,
Datatel. The MIS staff provides assistance on an individual basis. Learning Resource Center staff
is available for assistance in using the Internet, on-line databases, and hardware usage.
In addition, faculty training in BlackBoard has been provided by the Distance Learning
Center on an ongoing basis. The Distance Learning Center of Troy State University coordinates
and supplies BlackBoard and Videoconferencing training for faculty and staff throughout the Troy
State University System. The Distance Learning Center provides on-line/web-based training by
specialized and knowledgeable staff at the Distance Learning Center for undergraduate and
graduate faculty teaching on-line and web-enhanced courses. Additionally, the Distance Learning
Center provides on-line/web-enhanced and live-interactive (videoconferencing) training by
specialized and knowledgeable staff at the Distance Learning Center for high school and academic
faculty involved in the SEAL (Southeast Alabama) Technology Network.
5.3.6
Policies for the allocation and use of Information Technology resources
must be clearly stated and consistent with an institution’s purpose and
goals.
A copy of the Troy State University Policy for the Allocation and Use of Information and
Technology is available in the 2001-2002 Oracle (p. 76), which each student receives, and in the
office of the Vice President for Student Affairs. Additionally, all technology usage and standards
statements are readily available on-line at https://tsutech.troyst.edu. The Technology Plan for The
Troy State University System 2000-2004 is the Troy State University System strategic plan
outlining the Major Technology Activities expected to be accomplished during this five-year period,
and is available in the Self-Study Resource Room.
To ensure that academic and administration needs are adequately addressed in the
Distance Learning Center, the Distance Learning Committee, made up of representatives across
the system, meets quarterly to review and discuss changes in technology, new distance learning
methodologies, and future anticipated changes.
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5.3.7
These policies must be evaluated regularly to ensure that academic and
administration needs are adequately addressed.
The Ad Hoc Technology Committee on the Troy campus is designated as the committee
tasked with making certain that academic needs for technology of students at Troy State University
are met. The Ad Hoc Technology Committee meets annually. The purpose of the committee is to
manage the distribution of technology fee funds to the Troy campus for the upcoming academic
year. Priority of fund allocation is determined by a general consensus of the committee members
through an evaluation of fund solicitations submitted by various University personnel. Currently,
the Committee allocates $100,000 to repay debt for the installation of the campus network
infrastructure. Secondly, $100,000 is designated for the ongoing upgrade of existing computer
labs. Finally, the committee evaluates solicitations for funds and prioritizes the requests based on
student need. This Committee has ensured that academic and administration needs are
adequately addressed. In addition, the technological areas of Information Technology
Management, Information Technology Services, Telecommunications, and the Distance Learning
Center annually evaluate all facets of their areas through the University’s Institutional Effectiveness
efforts including the Six Points of Institutional Effectiveness, the Annual Assessment Report (AAR),
the Statement of Achievements that evaluates the previous Annual Plan, and the Annual Plan.
5.3.8
Appropriate security measures must be installed and monitored to protect
the confidentiality and integrity of academic systems, administrative
systems, and institutional networks.
There should be a clearly defined program for maintaining and replacing
equipment and software so that they remain consistent with current
technology.
Troy State University regards the security and integrity of administrative data as the
foremost challenge and task of the Information Technology Management (ITM) department. ITM
maintains a wide-array of security measures, including: perimeter firewalls, intrusion detection
systems, enterprise anti-virus protection, virtual private networks, secure Local Area Networks
(LANS), Secure Socket Layer--SSL-enabled web servers, Secure Shell--SSH-enabled terminal
communications, daily log audits, monitored physical security systems, domain account lockout,
annual internal security assessments and mandatory password change procedures for
administrative systems. Additionally, ITM attends quarterly briefings held by the State of Alabama
security assessment team. Adequate firewalls and password systems are in place to ensure
confidentiality and security throughout the Troy State University System.
Administrative System data is backed up nightly, with one copy being kept in the computer
room in Bibb Graves Hall and one copy being kept off-site in a fire-proof safe in Wallace Hall. The
daily copies are kept for four weeks (28 days). Also the Wednesday daily tape is sent to Troy State
University in Montgomery to a fire-proof safe. This rotation occurs on a five-week cycle. In addition,
a fifty-two week rotation of the Saturday daily tapes is maintained in the off-site, fire-proof safe in
Wallace Hall.
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Network administrative systems, web servers, e-mail, and document imaging are backed up
nightly. Duplicate copies are maintained off-site in a fire-proof safe. Daily copies are held for 14
days.
To keep the system current with the demands of faculty, staff, and students, an agreement
with Datatel provides enhancements to the Administrative System. Additional products not
classified as enhancements are purchased annually as needed. Licensing agreements with IBM,
Microsoft, and Sun provide operating system and security updates, thereby keeping these systems
current. Agreements exist with IBM, Dell, and Graybar (3Com) for hardware maintenance. The MIS
budget allows for annual hardware purchases according to projected requirements. The Systematic
Acquisition and Replacement of Equipment Plan for Technology outlines by functional area and by
equipment type, as much as possible, the life cycle of equipment and the Troy State University
Plan for acquisition and replacement. In addition, the Ad Hoc Technology Committee addresses
maintenance and equipment replacement needs in academic areas to keep technology consistent
and current on the Troy campus.
The Academic Server Spectrum files are backed up on Bogey (Spectrum’s mirror server)
every night. In case Spectrum fails, the Bogey server can go on-line and answer all Spectrum calls.
Users of the system cannot tell that they are currently using the backup machine because the
transition from the primary server (Spectrum) to the mirror (Bogey) is seamless.
All Troy State University Phenix City (TSUPC) electronic student information is stored
within the Datatel system housed at the Troy Campus. Access is limited by logins into the system.
Each login is customized to control what each user is able to access. Routine backups are made to
protect data. A firewall is in place to prevent unauthorized access to the system. Each user on the
Phenix City campus has a login that allows access to the network and network resources. Each
user is allocated a folder on the server for data backup. Backups of user data on the server are
routinely made. On the Local Area Network, the Phenix City campus uses login scripts that check
the date of a user’s virus signature files. New versions of the data file are placed on the login
server and are pushed to the users upon logging into the system.
At Troy State University Phenix City, representatives from all areas bring forward requests
for equipment and software expenditures to the TSUPC Technology Committee. The committee
reviews and sends forward approved requests to the administration.
The Technology Plan for the Troy State University System 2000-2004 (December 1999) is
available in the Self-Study Resource Room. This document provides additional information
regarding information technology resources and systems.
For Distance Learning (DL) courses, all ongoing BlackBoard courses, On-line/WebEnhanced, are maintained on the BlackBoard Server in Washington, D.C., through an All Service
Provided (ASP) contractual agreement. The BlackBoard Server provides firewall, antivirus, and
redundancy backup systems for security.
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5.4 STUDENT DEVELOPMENT SERVICES
5.4.1
Scope and Accountability
All Student Development functions are administered by the Office of Student Affairs at
Troy State University. The following areas are a part of the Division of Student Affairs: the Vice
President for Student Affairs, who has the primary oversight responsibility for all Student Affairs
functions; Judicial Affairs, which handles student behavior/discipline and student grievances;
Counseling and Student Development, which includes academic counseling, career counseling,
personal counseling; Adaptive Needs and Health Services; Student Services, which administers
the student center and facilities, student activities, and intramurals; Housing and Residence Life;
Student Involvement and Leadership, which is responsible for the Student Government Association
and all student groups on campus; Auxiliary Services, which manages many of the auxiliary
operations such as the post office, bookstore and golf course; University Police; Enrollment
Management; and Financial Aid, which administers the financial aid program for the entire system.
5.4.1.1 To ensure effectiveness, the institution must develop goals for the
student services program consistent with student needs and with
the purpose of the institution.
Goals for all student service functions are developed on an annual basis through the
University’s institutional effectiveness cycle that includes the Six Points of Institutional
Effectiveness, Annual Assessment Reports, and Annual Plans. Through the Vice President for
Student Affairs’ office, an overarching purpose statement, objectives, and goals that are consistent
with the University’s mission are developed for the division. Additionally, each individual area within
the division develops and publishes a purpose statement, objectives, and goals that are integrated
into the Vice President’s plan of action. These are compiled into one notebook and are available in
the Office of the Vice President for Student Affairs. Planning goals are developed after a review of
the various assessment instruments that each department within the division uses. The Student
Affairs Division has established the following goals for Academic Year (AY) 2002-2003:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Provide e-mail addresses for all students
Improve International/ Student Affairs office coordination
More active marketing for recruitment
Enhance student recreational outlets (new recreational facility)
Begin improvements on Dill and Clements residence halls
Initiate new meal concepts for off campus students
Complete System Financial Aid Office revision with recommendations for change
Ensure staff receives technology training
Provide Thursday night alternatives for students
Install CBORD system upgrades in order to enhance Trojan Card use
Begin efforts to improve first-year retention
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5.4.1.2 Appropriate student development services must be provided for
distance learning programs as well as on-campus programs.
Distance Learning students are given student development services comparable to those
traditional students receive dependent upon the site location and the population served. The
distance education program has dedicated student service representatives, advisors, and other
staffs to ensure these students have assistance with admissions, financial aid, academic advising,
and delivery of course materials. Distance Learning (DL) students also have access to placement
and counseling services via web links to the Troy campus on-line services that can and do include
live interaction. In an effort to further strengthen ties between the Troy campus and the Distance
Learning sites, the Student Services Coordinators for Distance Learning and University College
have become members of the Troy campus Student Affairs Council, a group made up of the
Student Affairs Directors who meet monthly to discuss various issues that affect students and to
develop plans to deal with the variety of issues that arise. Since the Distance Learning
Coordinators have joined the council, a dialogue has begun to address some of the issues that
affect both Troy and Distance Learning students in the area of Student Services. Because of the
facilities at some Distance Learning sites, no services are provided for Housing and Residence
Life, Student Involvement, and other activities that primarily serve the traditional-aged college
student on the Troy campus.
5.4.1.3 The institution must clearly designate an administrative unit
responsible for planning and implementing student development
services.
The Vice President for Student Affairs is the Chief Student Development Officer for the
University. The Vice President and directors from various areas within the division comprise the
Student Affairs Council. While each director is responsible for the administrative and other
functions in his/her area, the Council provides a sounding board for programs and ideas that will be
implemented in the different areas. Additionally, the Council serves as a communication tool to
keep all directors and departments within the division abreast of division and University
happenings. An organizational chart for the division is available in the student handbook, The
Oracle and in the Vice President’s office. Additionally, each site location has a person that is
responsible for the overall coordination of student services.
5.4.1.4 Appropriate policies and procedures for student development
programs and services must be established.
Policies and procedures for Student Development areas are found in the student
handbook, The Oracle, and in the Troy State University Bulletins, in addition to the policy and
procedure publications that are developed by each individual office. Policies include but are not
limited to student behavior, student organizations, administrative and academic policies, grievance
policies, etc. Policy changes are driven by student assessment and input through a variety of
ways. The Student Government Association serves as a voice for the student population in dealing
with issues that affect the student body. From this input, policy development and changes are
brought forward for consideration. Additionally, a Student Affairs Committee considers policy
changes within the University and develops recommendations to the Vice President.
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5.4.1.5 These services must be staffed by individuals who have academic
preparation and experience consistent with their assignments.
5.4.1.6 Exceptional cases must be justified by the institution on an
individual basis.
The Division of Student Affairs employs qualified and experienced personnel in all
professional level positions at the University. Employees have the academic preparation and/or
level of experience to serve the University and its students. In exceptional cases, outstanding
professional experience and demonstrated competence may substitute for academic preparation.
Job descriptions and resumes for each position are available for review in the Office of Student
Affairs. The staff members within the division strive to provide quality services to students, one
student at a time. The division seeks to keep existing staff members abreast of changes within the
world of student services through in-service training provided locally and at a variety of regional
and national conferences and workshops. A table listing the professional staff in each area follows:
Table 5.4.1.5
Staff Roster for the Division of Student Affairs - 2002
Office
Student Affairs
Student Affairs
Student Services
Student Services
Student Services
Student Services
Student Services
Enrollment
Enrollment
Enrollment
Enrollment
Enrollment
Enrollment
Enrollment
Auxiliary Services
Auxiliary Services
Financial Aid
Financial Aid
Financial Aid
Financial Aid
Housing
Housing
Housing
Upward Bound
Upward Bound
Upward Bound
University Police
Student Involvement &
Leadership
Dining Services
Student
Employees
John Schmidt, Vice President
Herbert Reeves, Asst. to Vice
President/Director of Housing
Shea Phillips, Director
Bill Gauspohl, Associate Director
Jason Howell, Assistant Director
Derrick Brewster, Coordinator
Chris Barber, Technical Manager
Buddy Starling, Dean
Brenda Campbell, Director
Richelle Jefcoat, Director
Heather Dykema, Counselor
Tyler Peterson, Counselor
Jill Tucker, Counselor
Beth Fannin, Counselor
Tully Burnett, Director
Eddie Jennings, Dir. Univ. Store
Carol Supri, Director
Angela Johnson, Asst. Director
Jamie Taylor, Assistant Director
Sharon Harris, Counselor
Sara Jo Burks, Coordinator
Toray Hicks, Coordinator
Charlesetta Townsend, Coord.
Mary Griffin, Director
Deidre Hill, Counselor
Bridget Anderson, Specialist
Rod Anderson, Chief
Barbara Patterson, Director
Degree
B.S.; M.A.
Years of Experience
3 ½ years
B.S.
B.S.
B.S.; M.A.
B.S.
B.S.
B.S.
B.S.; M.B.A.
B.S.; M.S.
B.S.; M.S.
B.S.
B.S.
B.S.
B.S.
B.S.
B.S.
B.S.; M.A.
B.S.
B.S.
B.S.
B.S.
B.S.
B.S.; M.S.
B.S.; M.S.
A.S.; B.S.
B.S.
B.S.; M.A.
18 ½ years
10 years
17 years
6 years
2 years
2 years
14 ½ years
11 ½ years
5 years
2 years
1 ½ years
1 ½ years
3 months
2 years
9 years
11 years
6 years
2 ½ years
1 year
14 years
2 years
6 months
21 years
4 years
10 years
8 years
16 years
Ron Steelman, Director
Susan Pierce, Director
B.S./B.A.
B.S.; M.S.
3 months
20 years
B.S.; M.A. J.D.
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Office
Development/Counseling
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Student Dev./Coun.
Employees
Degree
Years of Experience
Debbie Sellers, Adaptive Needs
Dir.
Teresa Rodgers, Assistant
Director
Jo DeVane, Career Services
Coordinator
Jay Skipworth, Career Counselor
Becky Norsworthy, Health Center
Dir.
Beth Long, Nurse Practitioner
B.A.; M.S.
17 years
B.S.; M.S.
16 years
B.S.; M.Ed.
4 years
B.S.; M.A.
B.S. Nursing
1 year
23 years
B.S.; M.S.;
CRNP
7 years
Dimple Gilbert, Registered Nurse
Fran Scheel, SAVE Project
Coordinator/University Counselor
A.S.; B.S.
B.A.; M.S.
10 years
5 years
Only adequately prepared individuals are employed to provide student service functions at
the Distance Learning sites.
5.4.1.7 Student development services and programs must be evaluated
regularly.
Student services areas are evaluated regularly through the use of student surveys, focus
groups, annual reports, and a variety of University-wide surveys. Each area is responsible for
conducting annual assessments of its operation to ensure that needs of students are being met
and to develop plans and goals for the upcoming year. The results of these assessment
instruments are incorporated into each area’s Six Points of Institutional Effectiveness, Annual
Assessment Report, and Annual Plans. Results of the Graduating Student Survey, administered
by the Office of Institutional Research, Planning and Effectiveness, are utilized to develop program
improvements. Each area expects at least a 75% good/excellent approval rating. Results of the
Graduating Student Survey are included under the specific section for each area. For Student
Affairs, the results are as follows:
Student Affairs (General)
Excellent
Good
Total
1999-2000
21%
53%
74%
2000-2001
21%
55%
76%
2001-2002
25%
52%
77%
Vice President for Student Affairs Office
Excellent
Good
Total
1999-2000
23%
56%
79%
2000-2001
25%
52%
77%
2001-2002
26%
55%
81%
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5.4.2
Resources
5.4.2.1 Human, physical, financial and equipment resources for student
development services must be adequate to support the goals of the
institution.
Troy State University has invested a significant amount of resources in the student
development area over the last 10 years. Approximately $15 million has been spent on the physical
plant to improve student service areas. This includes among other things major residence hall and
dining renovations, addition of a new fitness center for student use, and installation of fiber optic
cable in the residence halls to improve network access. The Division of Student Affairs has an
annual operating budget of approximately $7.5 million to support the mission of the division.
Staff members have various opportunities to participate in staff development at local,
regional, and national levels. Various speakers, workshops, and teleconferences—ranging from
crisis management to sexual harassment issues--are brought to the campus for faculty, staff, and
student participation. Staff members are also afforded the opportunity to participate in regional and
national workshops through organizations in their respective areas. Below is a complete list of
various memberships held by the Student Development Staff.
Student Development Professional Development Opportunities
National Association of Student Personnel
Southern Association of College Student Affairs
Administrators (State and National)
Administrators
Alabama Association of Student Financial Aid
Southern Association of Student Financial Aid
Administrators
Administrators
Veteran Affairs State Association
Southeastern Housing Officers Association
Assoc. of Coll. and Univ. Housing Officers
Association of Fraternity Advisors
International
Southeastern Interfraternity Conference
Southeastern Panhellenic Conference
Southern College Health Association
Alabama Association of College and Employers
Southeast Regional Orientation Workshop
Alabama Psychological Association
National Intramural and Recreational Sports Association
5.4.3
Programs and Services
5.4.3.1 Counseling and Career Development
Counseling and career development services are readily available to all students on
campus. Through reorganization, all counseling and wellness functions have been brought
together under one Director of Counseling and Student Development. Within this area, there are
two full-time counselors for academic counseling, orientation, and retention; two full-time
counselors in the area of Career Services and Development, and one full-time counselor who
assist Adaptive Needs students. Additionally, as part of the Sexual Assault and Violence Education
(SAVE) Program, personal counseling is available to all students on a need basis by one full-time
and two part-time counselors. The SAVE Project also employs and utilizes student peer educators
to provide programming to various groups on campus. The University relies on partnerships with
outside agencies in making referrals once a situation is beyond the realm of University Counseling
Services.
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The student to counselor ratio on campus is approximately 639 to one. Of the seven
counselors listed above, one full-time and one part-time counselor are licensed or certified. Below
are survey results as they pertain to personal counseling services provided by the University.
Personal Counseling
1999-2000
23%
55%
78%
Excellent
Good
Total
2000-2001
25%
50%
75%
2001-2002
26%
49%
75%
Career Services provides a variety of services and resources including career and job
search counseling to students, up-to-date career library resources to students, job candidate
registration services for students and alumni, recruitment visits by prospective employers,
establishment and maintenance of relationships with prospective student employers, and speaker
service on topics relating to career planning. Services are also provided to DL students through the
use of publications and website links. Career Services is evaluated in two areas through the
Graduating Student Survey. The results of this survey are as follows:
Career Planning Services
1999-2000
24%
54%
78%
Excellent
Good
Total
2000-2001
21%
55%
76%
2001-2002
21%
55%
76%
Placement Services
1999-2000
20%
56%
76%
Excellent
Good
Total
2000-2001
21%
55%
76%
2001-2002
21%
56%
77%
Participants in Counseling and Career Development Services
Service
Adaptive Needs
SAVE Project/Personal Counseling
Counseling Services (Counseling, registration,
advisement, etc.)
Career Services
IMPACT (Orientation)
Number Served
1995 Contacts; 143 Students in Program
868 Counseling Visits
4337 Total Visits
798 Total Visits
1160 Total Participants
5.4.3.2 Student Government, Student Activities, and Publications
5.4.3.2.1
The institution must develop a statement of the student’s
role and participation in institutional decision-making.
Student representation in institutional decision-making plays an important role at Troy
State University. The student handbook, The Oracle, contains a policy statement on the student’s
role and participation in institutional decision making which states “The administration of Troy State
University recognizes that the students should and do participate in institutional decision making”.
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Through a very active Student Government Association, the students’ voices are heard.
Additionally, many students have active roles on University decision-making committees and
committees responsible for planning and implementing University wide activities. These include
the Student Affairs Judicial Committee, the University Activities Council and all standing
committees of the University. Student appointments to these committees are made by the SGA
President from among the Troy student body. The SGA President also represents the student body
by serving as a non-voting member of the University Board of Trustees. Many of the changes that
have occurred at Troy State University over the last several years have been a direct result of
student input into decision-making processes. These include the smoke-free campus, the new
parking and traffic regulations, the student honor code, the creation of the food court and fitness
center, many of the residence hall renovations and upgrades and other changes. There are
presently 39 SGA senators representing all areas of the campus to include residence halls,
Greeks, commuters and students at large.
While Student Government Associations do not exist at the Distance Learning sites,
student comments, concerns and issues are carefully reviewed and attended to by the leadership
at the various sites.
Approval ratings for the Student Government Association on the Troy State University-Troy
campus are as follows:
Student Government
1999-2000
21%
56%
77%
Excellent
Good
Total
5.4.3.2.2
2000-2001
23%
52%
75%
2001-2002
22%
57%
79%
The institution must have an activities program appropriate
to its purpose and encompassing student interests.
Student involvement is of key importance at Troy State University. Over one-hundred
different organizations and activities are available for student participation. These include honor
societies, departmental and professional groups, leadership and service organizations, political
organizations, publication and performing groups, religious organizations, Greek organizations, and
traditional events and activities. Students are encouraged to get involved early at Troy State
University. Student organizations are an integral part of the total educational program at Troy
State University. All are intended to broaden education, encourage fellowship, extend leadership
opportunities and provide fulfillment of special interests. A complete listing of organizations and
contact information is contained in the 2001-2002 Oracle (pp. 29-37).
Most Distance Learning sites do not have active student organizations simply because the
population served is primarily a non-traditional, working adult population. However, there are active
alumni associations supported at remote sites.
Approval ratings for student involvement and leadership opportunities on the Troy State
University-Troy campus are as follows.
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Student Involvement and Leadership
1999-2000
21%
55%
76%
Excellent
Good
Total
2000-2001
21%
56%
77%
2001-2002
23%
57%
80%
5.4.3.2.3 The institution must develop policies and procedures
governing the supervisory role of the institution over student
activities.
The Office of Student Involvement and Leadership oversees all student organizations to
ensure that they remain viable groups, that they are fulfilling their purpose and mission, and that
their goals are consistent with those of the University. Communication is a key factor in
coordinating all group activities. Through the use of e-mail accounts, all groups may be contacted
and kept abreast of happenings or changes with campus activities.
Policies and procedures governing organizations and student activities are contained in
The Oracle and in individual constitutions of organizations. These policies include registration of
new organizations, maintaining recognition, suspension policies and daily operation policies for an
organization. All groups are required to have a University-approved advisor in order to be
recognized on campus. Groups wishing to host activities and/or events must register these
activities through the Office of Student Involvement and Leadership. Registration of the event also
acknowledges the group’s intent to comply with all University policies and regulations regarding
events and activities. All event registration forms require the approval of advisors prior to the
event’s occurring. Many of these advisors come from the faculty and staff and provide guidance to
the group as well as continuity through changing membership. Organizations are provided with a
Handbook for Student Organizations on an annual basis. Additionally, each organizational leader
must attend a mandatory workshop with the Office of Student Involvement and Leadership to
review policies and procedures.
In addition to the University policies and procedures, many organizations are guided by their
own local constitutions and by-laws as well as by those set by their national organizations. The
University works with groups and national offices to ensure compliance with all policies, be they
local or national.
Because the student population at the Distance Learning sites is primarily working adults,
student activities are limited. Thus, only minimal supervision of student activities is required.
5.4.3.2.4
When student publications or other media exist, the
institution must provide a clearly written statement of the
institution’s responsibilities regarding them.
The three official student publications of Troy State University are the student newspaper,
the Tropolitan; the student yearbook, The Palladium; and the student web portal,
tsufindit.troyst.edu. All three of these publications are supervised by an advisor, and fall under the
review of the University Student Publications Board. The University Student Publications Board
was first chartered in 1980. This board has jurisdiction over all student publications and any others
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which the Chancellor may place under the board. A copy of the charter for the University Student
Publications Board is available in the Office of the Vice President for Student Affairs Office. The
Board is responsible for setting policies for student publications, promoting high standards of
journalism, ensuring freedom from censorship, and selecting the student editors and business
managers of the publications. The Board consists of six faculty/staff members, five students and
two media professionals as voting members. The editors and business managers are non-voting
members. In addition to the publications, the University also operates a television and radio station
on the campus. The television station is operated under the auspices of the Department of Radio
and Television as a learning laboratory for journalism majors. The radio station is licensed to the
Troy State University System and is operated under the guidance of the Board of Trustees and the
policies and regulations of the Federal Communications System, Federal Aviation Administration,
and the Corporation for Public Broadcasting.
The Distance Learning sites have no local student publications. The only campus that has
student publications or media is Troy. Campus publications and media are rated through the
Graduating Student Survey. Below are the approval ratings for on-campus publications and media.
Campus Media
1999-2000
23%
53%
76%
Excellent
Good
Total
2000-2001
26%
49%
75%
2001-2002
26%
53%
79%
5.4.3.3 Student Behavior
5.4.3.3.1
The institution must publish a statement of student rights
and responsibilities and make it available to the campus
community.
Student rights and responsibilities are outlined in the student handbook--the Oracle,
Undergraduate Bulletin, and Graduate Bulletin. All students enrolling in Troy State University
assume an obligation to conduct themselves at all times as responsible members of the campus
community and in accordance with standards of common decency and decorum, with recognition
and respect for the personal and property rights of others and the educational mission of the
university. Grievance procedures for students are outlined on page 64 of the 2002-2003 Oracle.
Additionally, the University has a published Honor Code for all students to follow. These
publications are given to all faculty, staff and students at the beginning of each academic year.
Additional publications also outline rights and responsibilities of students as they relate to
residence halls, traffic, and safety. These are distributed to the campus community on annually.
5.4.3.3.2 The jurisdiction of judicial bodies (administrative, faculty and
student), the disciplinary responsibilities of institutional
officials, and all disciplinary procedures must be clearly
defined and broadly distributed.
The Oracle outlines the judicial procedures and jurisdictions of all judiciary bodies
comprised of faculty, staff, and students. These bodies make a concerted effort to ensure that
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each person appearing before them receives a fair and reasonable hearing where the fundamental
elements of due process are followed. All judicial committees have representation from the faculty,
staff, and students. The majority of the judicial cases are handled through the Student Affairs
Judicial Committee, a subcommittee of the Student Affairs Committee. This board is made up of
faculty, staff and students and hears all cases referred by the Assistant to the Vice President for
Student Affairs or the Vice President. This committee is charged with the responsibility for all
matters pertaining to students which are organizational, disciplinary or procedural. The committee
may delegate some matters to other individuals or bodies for adjudication. These include
administrative hearings, academic matters and organizational matters.
The Oracle and the Campus Safety Annual Report are distributed annually to all faculty,
staff and students through meetings and direct mail. Additionally, these publications are available
to any prospective student or family member desiring a copy. The Office of Student Affairs posts its
Annual Campus Safety Report to the U.S. Department of Education website annually. The Student
Affairs Office reviews student rights and responsibilities on an annual basis and all publications are
updated annually to reflect any changes.
Disciplinary responsibilities of institutional officials and disciplinary procedures are defined
in the Oracle, the Graduate and Undergraduate Bulletins, and the Faculty Handbook, and all
publications are broadly distributed.
5.4.3.4 Residence Halls
5.4.3.4.1
5.4.3.4.2
If an institution has residence halls, it must develop policies
and procedures governing them
and must take reasonable precautions to provide a healthful,
safe and secure living environment for the residents.
Troy State University operates residence halls on the Troy campus as an integral part of
the educational programs and academic support services of the University. Policies and
procedures for the residence halls are outlined in the Residence Life pamphlet, the Guide to
Residence Life Administration, The Oracle, and the Bulletins. These policies address resident
behavior, fire safety and personal safety, operational procedures and the daily administration of the
residence halls. Each hall is staffed with a Residence Director and several Resident Assistants,
depending on the number of residents in a particular hall. Residence hall staff are charged with the
responsibilities of maintaining an environment that is conducive to academic attainment through
the enforcement of the policies and procedures, providing residence life programming, peer
counseling, and simply promoting a sense of unity and community within the hall.
Troy State University has approximately 1612 bed spaces on campus in traditional
residence halls, suites and apartments. For the last several years, the residence halls have been
over 90% occupied, with a ten-year high this past fall of 96%.
Through the assistance of the University Physical Plant and the University Police
Department, the residence hall staff strives to maintain a healthful, safe and secure environment
for all residents. Safety and security programs are presented on a semester basis to update all
residents of concerns and to share with them helpful hints for maintaining a safe environment. All
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residence halls are equipped with card access, and 24-hour security is maintained on most halls.
Regular patrols by the University Police Department are made in and around the halls to ensure a
safe and secure environment. Additionally, full-time staff are in the buildings on a regular basis
inspecting all areas of the halls. Any deficiencies are reported to the appropriate department (i.e.
Physical Plant) for immediate resolution. A strong relationship exists between the Housing and
Residence Life Office to address problems that occur in the residence halls. The Physical Plant is
committed to addressing any life safety or emergency issue within the same day. The University
has provided renovations and repairs to residence halls over the last several years. While all halls
have undergone some improvements, three of the halls have received complete renovations and
have been converted into suite living quarters. While much has been done to improve the quality of
life in the residence halls, the Housing and Residence Life Office has noted two residence halls
that are in need of complete renovations, Clements Hall and Dill Hall. Clements Hall is planned as
the next major residence hall renovation for the University. Dill Hall is being worked on in phases
as apartments become vacant. Presently, only 13 of 50 apartments have been renovated.
The Housing and Residence Life Staff consists of three full-time professional staff
members, one support staff person, two Graduate Assistants, 40 Resident Assistants, and 25 other
student workers (desk assistants and maintenance assistants). All staff members participate in
annual training to ensure that they are up-to-date on residence hall policies and procedures, in
addition to a variety of University procedures. The staff receives specialized training in the area of
medical emergencies, peer counseling, identifying problem students, team building, and unity.
Both on-campus and off-campus resources provide this training. The Troy campus is the only site
in the system that maintains residence halls.
Approval ratings for residence hall facilities have not met the expected seventy-five percent
ratings; however, an increased approval rating has been experienced over the last several years.
Housing Facilities
Excellent
Good
Total
1999-2000
14%
41%
55%
2000-2001
17%
42%
59%
2001-2002
18%
43%
61%
Some dissatisfaction with student residence halls reflects the condition of Clements Hall,
which needs complete renovation, and Dill Hall, which is currently being renovated. Moreover,
some residence halls still have communal bath arrangements. Coincidentally, although student
satisfaction may be below the target of 75%, occupancy is at an all-time high of 96%.
5.4.3.4.3 The learning environment in the residence halls must
support the educational mission of the institution.
The residence hall program strives to complement the academic mission of the University
outside the classroom. Through residence hall programming, the staff encourages each student to
develop his/her unique potential and to become a productive member of society. While
programming is offered to students, attendance and participation in the activities has been limited.
To better coordinate and implement programming and learning in the residence halls, Troy State
University has hired a Coordinator of Residential Education and Programming. The staff member
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is tasked with ensuring a learning environment is maintained in the halls through programs,
activities and guest speakers. The Coordinator works directly with the student staff to incorporate
programming and activities into the daily operations of the residence halls.
Living and learning has taken a new approach in the Troy State University residence halls
effective Fall Semester 2002 with the creation of learning communities for freshman residents. The
goal was to have 240 (120 females and 120 males) participate in this program during the first term.
The learning communities enrolled 206 residents during the first semester. This was strictly
voluntary on the part of incoming students. Brochures and applications were mailed to all incoming
freshmen students who had applied for on-campus living. The goals of the learning communities
are as follows:




Fostering a smooth transition from home/high school to the University community.
Assisting students in developing relationships with peers.
Providing programming strategies and opportunities that will enhance education
and social activities for students.
Assisting students in developing necessary academic skills designed to help them
graduate.
Each hall or unit has both residence hall staff and Academic Mentors assigned to work with
the residents. The Academic Mentors are members of the Troy State University faculty. These
mentors are responsible for working with and monitoring the student’s academic progress on an
individual basis as well as providing assistance in obtaining tutorial assistance when needed. Each
mentor works with approximately 25 students. Students sign a contract once enrolled in the
program. Failure to maintain the requirements of the contract will result in removal from the
program.
The expected outcomes of the program for each student are as follows:




Each participant has and maintains a 2.25 grade point average during the first year
of college.
Each participant is actively involved with at least one campus wide organization is
some fashion.
Each participant will remain free of any disciplinary action or proceedings.
The number of students retained at the University will increase with particular
emphasis placed on the students in this program.
Initial assessments are showing the program to be successful. However, the program is in the first
semester of operation, and no significant data will be available until the end of the first semester.
The Troy campus is the only site in the system that maintains residence halls; therefore
this statement is not applicable to the other locations.
Approval ratings for residence hall education and programs have not met the expected
seventy-five percent; however, there has been an increase in approval ratings as a result of the
learning communities and the emphasis on programming.
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Residence Life Services/Programming
Excellent
Good
Total
1999-2000
18%
53%
71%
2000-2001
19%
54%
73%
2001-2002
19%
55%
74%
5.4.3.5 Student Financial Aid
While the Student Financial Aid Office meets the criteria as defined below, there have been
issues with the speed of processing and student satisfaction with the operation of the office.
Assessment instruments have shown a pattern of declining student satisfaction with Financial Aid
over the last three years. Approval ratings of good to excellent are as follows.
Financial Aid
Excellent
Good
Total
1999-2000
21%
44%
65%
2000-2001
19%
40%
59%
2001-2002
22%
34%
56%
This issue has been cited as a suggestion for improvement. The Vice President for Student
Affairs will have a final plan for improvement developed by January 2003 with implementation to
follow shortly. The goals of the plan for improvement will be to expedite the speed of processing
and to increase student satisfaction overall with Financial Aid services.
Creation of a System Financial Aid operation is the Chancellor’s number three strategic
planning goal. Troy State University recognizes the need for improvement in this area. Under the
Vice President for Student Affairs, work is now being completed to submit a planning document
which makes recommended personnel, training, technology, and procedural changes to enhance
this operation and improve student satisfaction.
5.4.3.5.1 There must be provision for institution-wide coordination of
all financial aid awards.
The Student Financial Aid Office located on the Troy campus coordinates all financial aid
for the Troy State University system. The office is staffed with a Director of Financial Aid, two
Assistant Directors, two Counselors, three support staff, and student clerical assistance. Each site
has representatives who work with students as needed to respond to concerns students have
about their aid. The Troy campus coordinates and conducts training with all site representatives to
ensure that personnel are communicating consistent information to all students in the system
regardless of the site location. To better serve students with financial aid questions, the University
has established a toll-free number for Financial Aid that directs calls to the central office on the
Troy campus.
The exceptions to system-wide coordination within financial aid are few. All site locations
process VA benefits for students at their locations. Additionally, Montgomery and Dothan process
loans for their students on site. While this process created certain challenges for the Financial Aid
Office, many of these challenges were resolved with the implementation of a single database
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effective spring 2000. Prior to this change, Troy, Montgomery and Dothan were operating on three
separate databases.
During AY 2001-2002, the Financial Aid office made 20,643 awards totaling
$75,676,864.00 through various award sources. To date, for the 2002-2003 year, the office has
made 14,777 awards totaling $59,414,446.00. Funds for financial assistance come through Pell
Grants, Stafford and Perkins Loans, Supplemental Educational Opportunity Grants, Federal
Workstudy, State Student Incentive Grants, Veteran’s benefits, and other financial assistance.
5.4.3.5.2
All funds for financial aid programs must be audited in
compliance with all federal and state requirements.
The State of Alabama Board of Examiners conducts an annual audit. While the audit is
conducted in compliance with state and federal regulations, the timeliness of the audits is in
question. The last audit completed is the FY 1999-2000 audit. Discussions are being held as to
the feasibility and the cost of having the audit completed by an outside independent firm to insure
receipt of audits in a timely manner.
5.4.3.5.3
An institution participating in Title IV programs must comply
with the regulations in the student loan programs as
established under Title IV of the 1992 Higher Education
Amendments. Excessive default rates in the student loan
program may be cause for conducting a special evaluation.
Troy State University receives Title IV funds in various programs. The Student Financial
Aid Office is in full compliance with the regulations regarding student loan programs. The default
rate for Troy State University during the last two years has been at 4.2%. This has been well
below the state default rate of 6.9% and the national rate of 5.9%.
5.4.3.6 Health Services
5.4.3.6.1
An institution must provide access to an effective program of
health services and education consistent with its purpose
and reflecting the needs of its constituents.
The purpose of the Mary E. Rich Health Center is to provide limited health care to students
in order to promote healthy lifestyles, promote optimal wellness, and to prepare students to be wellinformed decision-makers. Educational programming on specific healthcare topics is also provided
to students. The staff of the Health Center consists of two full-time nurses, one Family Nurse
Practitioner, a part-time physician, and student clerical staff. All students may utilize the Student
Health Center. As students use the Health Center, they pay for services based on industry
standards. The Health Center, in cooperation with other on-and off-campus agencies, provides a
variety of programs and activities on health related topics for students, faculty, and staff. During
AY 2001-2002, the Health Center saw 3,964 patients.
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Distance Learning sites do not operate health services at their individual sites; however,
relationships exist between the site leadership and local health officials to provide emergency care
when needed.
Health Services are evaluated annually through the Graduating Student Survey. For the past
three years, the operation has consistently maintained a 73% good/excellent approval rating.
5.4.3.1
Intramural Athletics
Intramural sports programs contribute to the personal development of
students and should be related to the total program of the institution.
These programs should be directed and supervised by qualified
personnel and should be appropriately funded.
The Intramural Sports Program at Troy State University provides a variety of recreational
and extra-curricular activities and programs, which enhance the development of a sportsmanlike
attitude. These activities also promote a sense of community and belonging very much like the
organizations on campus. The Coordinator of Student Services, along with several student support
staff members, supervises the intramural program. Through the publication of an intramural sports
guide and postings on websites, all students are encouraged to participate in intramural sports.
Intramural Sports Available to Students
















7 on 7 Flag Football
4 on 4 Flag Football
Flag Football Overtime Challenge
5 on 5 Basketball
3 on 3 Basketball
Basketball Shoot-out
Softball
Soccer
Tennis
Swimming
Track and Field
Golf
Kickball
Volleyball
Water Sports
3 Sport Challenge
The Troy campus is the only site in the system that sponsors Intramural Athletics;
therefore, this statement is not applicable to the other locations.
Intramural Athletics are evaluated on the facilities that are available to students and the
programs and services provided. Below are the assessment results for these two areas.
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Recreational and Intramural Facilities
1999-2000
23%
55%
78%
Excellent
Good
Total
2000-2001
27%
51%
78%
2001-2002
20%
58%
78%
Recreational and Intramural Programs and Services
1999-2000
28%
55%
83%
Excellent
Good
Total
2000-2001
30%
51%
81%
2001-2002
26%
55%
81%
5.5 INTERCOLLEGIATE ATHLETICS
5.5.1 Purpose
5.5.1.1 The Intercollegiate athletics program must operate in strict
adherence to a written statement of goals and objectives which have
been developed by the administration, in consultation with the
athletic director, with appropriate input from the faculty, and which
has been given official institutional approval.
The Athletics Department operates in accordance with both the NCAA and Troy State
University guidelines to ensure that the focus of the department remains the education of students.
NCAA reports are on file in the offices of the Director of Athletics, the Athletics Compliance Officer,
the Faculty Athletics Representative to the NCAA, and the Chancellor.
The Athletics Department also operates in adherence to the Troy State University
Intercollegiate Athletics Mission Statement. This Mission Statement was the product of input from
several groups. Initially, the Athletics Department hired an outside consultant to help develop a
strategic plan. The Strategic Planning Committee was comprised of members representing
athletics, the Vice Chancellor for Administration, the Faculty Athletics Representative, and two vice
presidents of the University. The Strategic Planning Committee sent a draft of the statement to the
University’s Athletics Advisory Committee. This standing committee of the University consists of six
faculty members, the Faculty Athletics Representative, the Vice President for Financial affairs, the
Vice President for Student Affairs, two student members, and three alumni or contributors to the
Athletics Department. After all suggestions had been incorporated into the draft, the Chancellor
approved the Mission Statement.

Mission Statement: The Troy State University Athletics Department is an integral
part of the University. Its mission is to ensure a balance between the desire to win
and the desire to facilitate positive growth of student-athletes. The Athletics
Department will strive to graduate student-athletes who will make significant
contributions to society, view their experience in athletics as rewarding, and be proud
alumni and advocates of the University.
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
Values Statement (paraphrased):
We believe:
o The educational, emotional, ethical, and physical development of the
student-athlete is our primary objective.
o People are our greatest asset, and positive morale will be an integral part of
the program. Positive coach morale leads to positive player morale, which
enhances academic and athletic success.
o In nurturing diversity and fostering respect and dignity for each individual.
o In institutional control of athletics to ensure compliance with rules and
regulations.
o Service to our alumni, fans, and supporters is important to our program’s
success. This service is demonstrated by fielding successful teams, ensuring
fan satisfaction, and maintaining a caring, concerned attitude.
5.5.1.2 This statement must be in harmony with, and supportive of, the
Institutional purpose and should include explicit reference of the
academic success, physical and emotional well-being, and social
development of student athletes.
The Troy State University Mission Statement, which can be found in the Troy State
University Undergraduate and Graduate bulletins, identifies excellence in education and the
preparation of students by traditional and new technological means to realize their unique potential
and become productive members of society. This mission is integrated in the Athletics
Department’s Mission Statement.
A review of the Athletics Department’s Mission Statement provided in Section 5.5.1.1
reveals that the Mission and Values Statements specifically address the issues of academic
success, physical and emotional well-being, and social development of student-athletes. The
Athletics Department of Troy State University is committed to graduating successful studentathletes. The educational, emotional, ethical, and physical development of those student-athletes is
identified as the primary objective of the Athletics Department.
5.5.1.3 The intercollegiate athletics program must be evaluated regularly
and systematically to ensure that it is an integral part of the
education of athletes and is in keeping with the educational purpose
of the Institution.
The Board of Trustees is composed of 10 appointed members, the State Superintendent of
Education, and the Governor, who is by law the President of the Board, which governs Troy State
University. The Board elects from its membership a President pro tempore who serves as
president of the Board in the Governor’s absence. The President pro tempore appoints various
committees of the Board of Trustees. The Bylaws of the Board of Trustees of Troy State University
(adopted May 31, 1996) established an Athletics Policy Committee. The members of the Board’s
Athletics Policy Committee review policy, planning, and construction recommendations from the
Chancellor who routinely provides information reports and policy, planning, and construction
decisions for a vote of the Board of Trustees. The Board of Trustees provides final approval for the
Institution’s budget, including the budget for the Athletics Department. The Athletics Policy
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Committee of the Board of Trustees is responsible for recommending athletics policies and for
promoting academic awareness in athletics at Troy State University.
The Athletic Advisory Committee is a standing committee of the University. This committee
consists of six faculty members, the Vice President for Financial Affairs, the Vice President for
Student Affairs, two student members, and three alumni or contributors to the Athletics
Department. The purpose of this committee is stated in the handbook titled Standing Committees
of Troy State University. The purpose is as follows:

This committee will advise the Chancellor on matters related to athletics and may
recommend policies for the effective administration of the Athletics Department and
for the general and academic welfare of student-athletes. Additionally, this
committee will review and approve the competitive schedule of each sport for the
purpose of ensuring that student-athletes do not miss any more classes than is
appropriate and necessary.
The Faculty Athletics Representative is the main liaison between the Department of
Athletics and the faculty. The Faculty Athletics Representative’s primary concern is the academic
welfare of student-athletes. The Faculty Athletics Representative is appointed by the Chancellor
and follows guidelines established by the NCAA and the Atlantic Sun Conference. The Faculty
Athletics Representative is involved in all decisions relative to rules compliance and ensures that
all athletes adhere to the academic standards established by the NCAA and Troy State University.
Another indicator that the Department of Athletics is an integral part of the education of the
student-athlete and that it adheres to the educational purpose of the Institution is the record of
graduation rates. The Department submits data to the NCAA, which calculates graduation rates
and returns the statistics to the Department. The 1998-2002 NCAA Graduation-Rates given in
Table 5.5.1.3 show that the graduation rates of student-athletes exceeded those for all students on
the Troy campus from 1998-2000, and in 2001 and 2002, the rates are relatively close to the
graduation rates for all students.
Year
Table 5.5.1.3
Graduation Rates
All Students
Student-Athletes
2002
52%
46%
2001
47%
45%
2000
46%
56%
1999
43%
50%
1998
40%
54%
(Source: Troy State University Fact Book March 2002)
All NCAA member institutions must have a statement of goals and objectives, must be in
harmony with the Institutional statement of purpose and the appropriate NCAA divisional
philosophy. The Troy State University Department of Athletics meets these requirements.
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Annual Six Points of Institutional Effectiveness, Annual Assessment Reports, and Annual
Plans are prepared by the Department of Athletics. These documents also show that the
Department of Athletics evaluates its programs regularly and systematically to ensure that the
programs are an integral part of the education of student athletes and in keeping with the
educational purpose of the University.
5.5.1.4 Evaluation of the athletics program must be undertaken as part of
the self-study conducted in connection with initial accreditation or
reaffirmation of accreditation.
The Department of Athletics prepared an NCAA Division I Athletics Certification Self-Study in
October 1997 and is certified as complying with all policies and procedures of the NCAA. That selfstudy and a Mid-Cycle NCAA Athletics Certification report completed in June 2002 are available for
review. The Department of Athletics complies with all criteria for intercollegiate athletics and
evaluates its programs regularly and systematically through the Institutional Effectiveness Cycle,
which requires annual SPIE, Annual Assessment Report, and Annual Plans.
5.5.2
Administrative Oversight
5.5.2.1
The administration must control the athletics program and
contribute to its direction with appropriate participation by
faculty and students and oversight by the governing board.
As reported in Section 5.5.1.1, Statement four of the Troy State University Department of
Athletics Values document affirms: “We believe in institutional control of athletics to ensure
compliance with rules and regulations.”
As stated in Section 5.5.1.3, to ensure that the Troy State University administration
controls athletics, several controls are in place. The Chancellor reviews all policy, planning,
personnel, and financial decisions of the Department of Athletics as they are referred to him by the
Vice Chancellor. The Vice Chancellor and/or Vice President for Financial Affairs reviews all
expenditures for athletics. Non-routine expenditures are referred to the Chancellor for approval.
The Vice Chancellor for Administration and the Chancellor approve athletics expenditures that
exceed $500 and that are drawn from the Troy State University Foundation. All professional
personnel hired in the Department of Athletics are interviewed and approved by the Chancellor
after being recommended by the Director of Athletics and the Vice Chancellor.
The Athletics Advisory Committee is a standing committee of Troy State University. It is an
advisory committee to the Chancellor and is composed of six faculty members appointed by the
Chancellor for renewable terms of three years, two students appointed by the President of the
Student Government Association for a term not to exceed two years, the Vice Chancellor for
Administration, the Vice President for Student Affairs, the Vice President for Financial Affairs, and
three alumni or contributors appointed by the Chancellor. The Chair of the Committee is a faculty
member elected by the Committee. Although not a member of this committee, the Director of
Athletics assists in preparing the agenda and is present at the meetings to respond to questions
and participate in discussions. The Faculty Athletics Representative, if not a member of this
5-60
Committee, serves as a resource person to the Committee. The Athletics Advisory Committee is
charged with reviewing and approving the competitive schedule of each sport for the purpose of
ensuring that student-athletes do not miss any more classes than is appropriate and necessary.
The Faculty Athletics Representative (FAR) is appointed by the Chancellor and follows
guidelines established by the NCAA and the Atlantic Sun Conference. The Faculty Athletics
Representative is involved in decisions relative to rules compliance and ensures that all athletes
adhere to the academic standards established by the NCAA and the University. Additionally, the
FAR approves all eligibility lists and athletics policy decisions concerning eligibility and approves all
excused absence requests for student-athletes who participate in intercollegiate athletics. The
Faculty Athletics Representative meets with the Vice Chancellor for Administration monthly to
discuss pertinent athlete issues and to brief the Vice Chancellor on new or changing NCAA rules.
The Director of Athletics is charged with the overall responsibility of managing the
Department of Athletics on a daily basis. In this capacity, the Director is responsible for ensuring
that all directives and guidelines issued by the NCAA, the Atlantic Sun Conference, and Troy State
University are followed. The Director of Athletics coordinates planning, personnel, scheduling,
travel, purchasing, departmental policies, departmental evaluation and effectiveness, budget
preparation, and all other aspects of the program. The Director of Athletics consults with the Vice
Chancellor on all major decisions, and the Director and Vice Chancellor keep the Chancellor
appropriately informed on all major athletics issues.
The structure for management of the Troy State University athletics program, as described
above, demonstrates that the administration controls the athletics program and contributes to its
direction, that there is appropriate participation by faculty and students, and that the Board of
Trustees oversees the program.
5.5.2.2 Ultimate responsibility for that control must rest with the chief
executive officer. It is essential that responsibilities for the conduct
of the athletics program and for its oversight be explicitly defined
and clearly understood by those involved.
The Chancellor serves as the chief executive officer of the Troy State University System
and in that capacity oversees the activities of the Department of Athletics. The Chancellor is
assisted in the management of the Department of Athletics by the Vice Chancellor for
Administration, who maintains a close day-to-day working relationship with the Director of Athletics.
In order to provide consistency with the University’s mission and to ensure effective coordination
with other University programs, the Chancellor is routinely involved with decisions related to the
Department of Athletics. The Chancellor makes decisions regarding the Department of Athletics
based on recommendations from the Director of Athletics, the Vice President for Financial Affairs,
and the Vice Chancellor. The Chancellor has been significantly involved in decisions related to the
following:
1. The employment and termination of all Troy State University Athletics personnel
2. Decisions relative to facility maintenance and improvements in the Department of
Athletics
3. Approval of the annual budget for the Athletics Department
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4. Addition of intercollegiate sports
5. Conference affiliations
6. NCAA rules compliance
In the areas listed above, the Chancellor makes the final decisions in all areas except
facilities improvements, conference affiliations, and budget approval. In these three areas the
Chancellor makes recommendations to the Troy State University Board of Trustees for final
approval. On May 24, 2001, the Troy State University Board of Trustees passed Resolution 6
reaffirming its position that the Chancellor of Troy State University is vested with full responsibility
for the administration of all aspects of the athletics program. The resolution stated:
….“THEREFORE BE IT RESOLVED, that this Board of Trustees does hereby reaffirm its position
that the Chancellor of Troy State University is vested with full responsibility for the administration of
all aspects of the athletics program.” (Minutes, Board of Trustees’ Meeting, May 24, 2001, p. 11)
5.5.3 Financial Control
5.5.3.1 All fiscal matters pertaining to the athletics program must be
controlled by the administration, with ultimate responsibility resting
with the chief executive officer.
The Chancellor of the Troy State University System has ultimate approval authority for all
Department of Athletics budgets and expenditures. This authority includes both the State of
Alabama University General Fund Budget and the Troy State University Foundation. In 1993, the
Department of Athletics Business Manager’s position was upgraded from part-time to full-time
status in order to meet the demands of upgrading the Athletics Program from Division II to Division
I. The Department of Athletics Business Manager reports directly to the Associate Director of
Athletics (Internal Affairs) and is responsible for executing and accounting for all expenditures of 16
men’s and women’s sports. All purchase orders and expenditure requests, including travel
requests, are first approved by Associate Director of Athletics (Internal Affairs) to ensure
compliance with NCAA rules and that they remain within established budget guidelines. They are
then routed to the Director of Athletics for approval and signature, and then forwarded to the Vice
President for Financial Affairs for processing in accordance with established State of Alabama
purchasing laws. All Troy State University Foundation expenditure requests are originated by the
Department of Athletics Business Manager and approved by the Associate Director of Athletics.
They are then signed by the Director of Athletics and forwarded to the Vice President for
Institutional Advancement for processing. The approval chain for expenditures over $500 goes to
the Vice Chancellor and Chancellor for final approval before processing the actual check for
expenditure. Revenue deposits are handled in the exact same procedure for both the taxable
revenue in the general fund budget and donation revenue, which is deposited in the Troy State
University Foundation. These procedures ensure that all expenditures and revenues that affect
athletics are under institutional control in accordance with state and NCAA rules. The Troy State
University general fund budget is approved by the Chancellor prior to the beginning of the fiscal
year each October 1.
All fiscal matters pertaining to the athletics program are controlled by the Administration in
the same manner as are fiscal matters for all other University units, from budget requests to
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authorization to expend budgeted funds, and the ultimate responsibility rests with the Chancellor
(with Board of Trustees oversight). As stated in the previous section, the Troy State University
Board of Trustees passed a resolution on May 24, 2001, reaffirming its position that the Chancellor
of Troy State University is vested with full responsibility for the administration of all aspects of the
athletics program.
5.5.3.2 If external units (alumni organizations or foundations) raise funds or
expend funds for athletic purposes, all such financial activities must
be approved by the administration, and all such units shall be
required to submit independent audits.
In 1992, all off-campus booster accounts and special funds-held accounts were closed and
incorporated into the Troy State University Foundation athletics accounts in order to ensure
institutional control over all athletics monies. All external funds raised by alumni groups and
booster clubs are deposited in Troy State University Foundation accounts. Once deposited, these
funds cannot be expended unless the Vice President for Institutional Advancement recommends a
request for expenditure, and the request is authorized by the Chancellor. To ensure control, all
such expenditures are processed through the normal channels for all other purchases and
expenditures. The State of Alabama Department of Examiners of Public Accounts routinely audits
all athletics funds (appropriated and external). An independent C.P.A. firm also periodically audits
the Foundation. The NCAA requires an annual audit of the Department of Athletics. The State of
Alabama Department of Examiners of Public Accounts performs this audit. The last three audits
are available for review in the office of the Vice President for Financial Affairs.
5.5.3.3 The administration of scholarships, grants-in-aid, loans and student
employment must be included in the Institution’s regular planning,
budgeting, accounting and auditing procedures.
Athletic grants-in-aid, scholarships, loans, and student employment are handled routinely
as part of the University’s regular planning, budgeting, accounting, and auditing procedures. The
Financial Aid Office administers all financial aid to students at Troy State University. An Athletic
Grant-in-Aid is recommended by the Department of Athletics and awarded by the Director of
Financial Aid. All other financial aid (such as scholarships and loans) is routinely administered by
the Financial Aid Office.
The Troy State University Foundation Standard Operating Procedures for the
Disbursement of Foundation Funds specifies that the Vice Chancellor review, sign, and deliver
athletics requests to the Chancellor for review. After the requests are reviewed and signed by the
Chancellor, they are delivered to the Endowment Accountant for payment.
The Athletics Director and Associate Director of Athletics (Internal Affairs) conduct an
analysis and projection of estimated expenditures for the upcoming fiscal year, including
expenditures in the operating budget and the athletics grants-in-aid. Normally, the grants-in-aid
budget is adjusted for increases in tuition, room, and board that are approved by the Troy State
University Board of Trustees in June each year.
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5.5.3.4 All income, from whatever source, and expenditures for the athletics
program must have appropriate over-sight by an office of the
Institution that is independent of the athletics program.
All income, from whatever source, and expenditures for the athletics program are
supervised by an office independent of the athletic programs: the Office of the Vice President for
Financial Affairs. All fiscal matters pertaining to the athletics program are controlled by the
Administration in the same manner as are fiscal matters for all other University units, from budget
requests to authorization to expend budgeted funds.
5.5.3.5 All such income and expenditures must also be appropriately
audited.
Annual audits are conducted by an outside auditing agency to ensure compliance with
established NCAA financial procedures. These audits cover both the general fund budget and the
Troy State University Foundation expenditures concerning athletics. An annual State of Alabama
audit is conducted to ensure that appropriate state guidelines are adhered to concerning athletics
expenditures. The Associate Director of Athletics (Internal Affairs) monitors each expenditure
request before it goes to the Director of Athletics from the business manager to ensure compliance
with NCAA rules involving expenditures on the behalf of athletics. The Department of Examiners of
Public Accounts includes state-funded athletic expenditures in the annual institutional audit. Also,
information regarding auditing of the athletic funds can be found in Section 5.5.3.2.
5.5.4 Academic Program
5.5.4.1 Institutions must have clearly stated written policies pertaining to
the recruitment, admission, financial aid, and continuing eligibility of
athletes.
Policies governing the recruiting, admission, financial aid, and continuing eligibility of
student-athletes are clearly stated in the Policies and Procedures Manual of the Department of
Athletics, in the NCAA Manual, and in several specialized pamphlets and brochures supplied by
the NCAA.
5.5.4.2 and, with faculty participation, must annually monitor compliance
with those policies.
Appropriate offices within the Institution, standing committees (all with faculty representation),
the Faculty Athletics Representative, and the designated Compliance Officer all monitor
compliance with these policies.
The Admissions Office is responsible for admitting all students that meet the guidelines
established by the Admission and Retention Committee. The Financial Aid Office administers all
financial aid (Federal, State, and Institutional). The Records Office maintains all academic records
for current and formerly enrolled students. The Records Office also enforces all academic policies
established by the Provost and the Academic Council. In each of the areas stated above, athletes
are held to the same standards as non-athletes.
5-64
Several standing committees within the University have oversight responsibilities and/or
monitor compliance with these policies. These include the Athletics Advisory Committee, the
Academic Council, and the Admission and Retention Committee.
5.5.4.3 The implementation of academic, admission and financial aid
policies must be the responsibility of administrators and faculty not
connected with the athletics program.
Faculty and administrators not associated with the athletic programs formulate and
implement academic, admission, and financial policies. The Academic Council prescribes policies
for all undergraduate programs of study; the Admission and Retention Committee develops
admission policies for all students; and the Financial Aid Committee formulates policies for the
awarding of financial assistance to all students. These committees are independent of the athletics
program.
5.5.4.4 If there are special admissions for athletes, they must be consistent
with the Institutional policy on special admissions for other students
and be under the control of regular academic policies and
procedures.
Troy State University does not permit special admission for student athletes. The policy for
special admission, which applies to the entire student body, is cited below:
Applicants who do not meet other minimum criteria for admission, but have an overall 2.0+
GPA and a minimum ACT score of 15 or 740 SAT score may appeal to the Dean of
Enrollment Management for consideration for special admission to Troy State University.
(Source: Troy State University Bulletin 2001-2003, p. 13)
Given the recent revision in the eligibility requirements of the NCAA, it is reasonable to
expect that some individuals may be admissible, but not eligible; consequently, eligibility and
admissibility are treated as separate and distinct concerns.
5.5.4.5 Academic policies governing maintenance of academic good
standing and fulfillment of curricular requirements must be the same
for athletes as for other students.
At Troy State University, academic policies for satisfactory progress (curricular
requirements) and for good academic standing are identical for all students. However, athletic
eligibility may be more stringent than the requirements for institutional good standing, but retention
as a member of the student body has no relationship to athletic eligibility. Ultimately, all students
meet or fail to meet institutional standards, and those standards are uniformly applied to the entire
student body.
5-65
RESOURCES

A Handbook of Policies and Information for Student Organizations

Campus Safety Annual Report

Campus Safety Guide

Employer Directory

Graduate Bulletin 2001-2003

Guide to Residence Hall Administration

Intramural Handbook

Job Choices Magazine

Memo (dated 20 July 1999) from the Office of the Vice-President of Financial Affairs
describing procedures for requesting faculty PC’s

Microcomputer Agreement between the University of Maryland and Troy State 1998, 1999,
2000, 2001

Student Affairs Annual Assessment Reports (AAR)

Student Affairs Annual Plans (AP)

Student Affairs Six Points of Institutional Effectiveness (SPIE)

Student Guide to Financial Aid (as published by the Department of Education)

Student Health Services Publication

Systematic Acquisition and Replacement of Equipment Plan for Technology

The 2000-2004 Technology Strategic Plan

The Oracle

Troy State University Facilities Master Plan

Troy State University Policy for the Allocation and Use of Information and Technology
5-66

Troy State University Staff Handbook

Undergraduate Bulletin

Undergraduate Bulletin 2001-2003

Website: https://tsutech.troyst.edu
5-67
STRENGTHS

The University Library staff provides excellent service to faculty and staff as evidenced in
various surveys.

The University’s academic support centers provide assistance to a large number of
students. The support provided through these centers helps students to reach their
academic goals.

The majority of the faculty and staff are satisfied with the services provided by Creative
Services.

Sufficient amounts of resources have been applied to the facilities that are utilized by
students in the area of Student Development. Troy State University has invested
approximately $15 million in the student development area over the last ten years to
include major residence hall renovations, dining hall renovations, a new fitness center and
the installation of fiber optic cable in the residence halls to improve network access.

A web interface to the Datatel Enterprise Resource Planning system allows students to
register, drop/add classes, view grades and access unofficial transcript information from
any web-accessible computer.

The Information Systems Interface for the Troy State University library allows faculty, staff
and students worldwide, complete access to the services and products of the Troy State
University library.

The academic and student web servers, Spectrum and Prism, respectively, provide faculty
and students a web interface for class and other uses.

The residence hall program provides learning communities to students.

The default rate of 4.2% on the student loan program is below the state and national
averages.
AGENDA FOR EXCELLENCE
 Suggestion 5.1.2.9: Because the Library shelving is more than 70 percent full and 80
percent is considered at capacity, the Committee suggests that Troy State University
consider an expansion of the library facilities. The expansion could take the form of an
addition or reassignment of existing space to the library. The Dean of Library Services will
continue to utilize the space available in the best way possible. The book collection will be
weeded as appropriate and utilization of microfomats, electronic resources and other
5-68
techniques (perhaps digitization) will be used to provide the best possible use of the
physical space in providing services and resources to library users.

Suggestion 5.4.3.1: The Committee suggests that the ratio of certified counselors to
students be monitored.

Suggestion 5.4.3.4.1: The Committee suggests that the University continue to renovate
and upgrade the residence halls on campus, specifically Clements and Dill Hall

Suggestion 5.4.3.5: The Committee suggests that the issue of student satisfaction with
the Financial Aid Office be addressed, particularly in the area of processing timeline.

Suggestion 5.1.6.1: The Committee suggests that the librarian vacancies be filled as soon
as possible so that collection development and services will not suffer.
RECOMMENDATIONS/
PLANS FOR IMPROVEMENT

Recommendation 5.1.3.7: The Committee recommends that the collection development
policy be updated to reflect the curriculum.
o Plan for Improvement: The librarians are revising the Library Collection
Development and Assessment Manual. Under the leadership of the Dean of
Library Services, the Manual will be updated in 2003.

Recommendation 5.3.5: The Committee recommends that Troy State University develop
a structured training process for faculty and staff in order to better meet the need for
ongoing training in use of software and in other technologically related areas. It is further
recommended that additional professional staff be identified to assist in training
requirements and that the Institution provide access to computerized tutorials and
materials related to computer applications such as word processing, spreadsheets,
databases, and e-mail programs.
o Plan for Improvement 5.3.5: To develop and implement a structured training
process for faculty and staff, the Vice President of Technology will lead the effort
and utilize the four departments that report to him. These include Information
Technology Management (ITM), the Information Technology Services (ITS), Radio
and Television, and Telecommunications. The following workshops will be
developed and implemented beginning fall 2003:
 ITS will develop and implement a workshop on how to use the Trojan Web
Express module. This workshop will be offered each term or as required in
the Library Technology Lab. Datatel Training workshops that cover all
modules and all aspects of Colleague (student system) and Benefactor
(foundations, alumni system) will be offered as required in the Library
Technology Lab.
5-69



ITM will develop and implement a workshop on how to request and use
Virtual Private Network (VPN) to protect data in the Datatel system. A
Microsoft Office Suite workshop that includes training in five components
of Office Suite will be scheduled by ITM and taught by local vendors with
workshops, costs, and topics varying. A workshop covering guidelines for
using the McAfee anti-virus product will be offered each term.
Telecommunications will develop and implement a workshop on
selected functions of the Telephone Instrument-Ericsson Digital Phone.
The workshop will be offered each August as the fall classes begin and as
required. A workshop on essential telephone communication skills will be
offered as required. A workshop in voice mail skills will be available to all
telephone users upon implementation campus-wide of the central voice
mail system.
Radio and Television will develop and provide as requested a workshop
in video production for faculty use to include skills in scripting, shooting
video, editing, and in-class use of short academic videos. A workshop for
Distance Education faculty teaching in interactive classrooms to include
use of equipment and basic technology-based teaching procedures will be
offered.
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COMPLIANCE CHART
COMPLIANCE
Must
Statement
Yes
5.1
5.1.1
5.1.1.1
Supporting Documentation
Location

Bulletin, ORACLE
5.1.1.2

5.1.1.3

5.1.1.4

5.1.1.5

5.1.1.6

Library Webpages, SPIE,
Collection Development Policy
In House Survey Results
Compendium Test Results
Fact Book, Collection
Development
Compendium Test Results
Library Surveys
Collection Development Policy and
Minutes
SACS Resource
Room, Adams
Admin.
Adams Admin.
5.1.2
5.1.2.1

Collection Development Policy and
Minutes
5.1.2.2

TSU 1101 Text
5.1.2.3

TSU 1101 Text, Collection
Development Policy
5.1.2.4
5.1.2.5
5.1.2.6
5.1.2.7
5.1.2.8
5.1.3.1
5.1.3.2
5.1.3.3
5.1.3.4
5.1.3.5
5.1.3.6
5.1.3.7
5.1.4.1
5.1.5.1
5.1.5.2
5.1.6.1















Collection Development Minutes
Library Webpages, Surveys
WEBCAT
Library Webpage/Survey
Library Webpage/Survey
WEBCAT
WEBCAT
WEBCAT
WEBCAT
Collection Development Policy
Collection Development Policy
Collection Development Policy
Bulletin, Oracle
WEBCAT
Co-agreements
Personnel File
5.1.6.2

Personnel File
No

NA
Library
Adams Admin.
Library
Library and
Adams
Administration
Library and
Adams
Administration
Library and
Adams
Administration
Library and
Adams
Administration
Library
Library
Library
Library
Library
Adams Admin.
Adams Admin.
Adams Admin.
Adams Admin.
Library
Human
Resources,
Provost, Library
Human
5-71
5.1.6.3

Personnel File
5.1.6.4
5.1.7.1
5.1.7.2



5.1.7.3
5.1.7.4


5.2

Faculty, Staff Handbook
SPIE, Bulletin
Webpages, Florida Region, Library
Agreement
Dean Job Description
WEBCAT, Collection Development
Policy
Compendium of Survey and Test
Results 2000-2001;
Instructional Support Services
Semester Reports;
Instructional Support Services
Annual Assessment Reports;
http://www.troyst.edu/writingcenter;
http://www.troyst.edu/natural
science center;
School of Nursing Semester
Reports;
College of Education Website,
syllabi, and Technology Integration
Report;
Fall 2000 Course Assessment for
Computer Science;
College of Business Magazine;
NSAM (Music) Self-Study;
Quick Copy Records;
http://spectrum.troyst.edu/~cw
2000-2004 Technology Strategic
Plan
5.3.1

5.3.2

2000-2004 Technology Strategic
Plan
5.3.3

5.3.4

2001-2003 Undergraduate Bulletin
& Microcomputer, Usage
Agreement Between the University
of Maryland and Troy State
University
2001-2003 Undergraduate Bulletin
5.3.5
5.3.6


Technology Committee
The Oracle
Resources,
Provost, Library
Human
Resources,
Provost, Library
Adams Admin.
Adams Admin.
SACS Resource
Room, Adams
Admin.
Wright Hall 104
Wright Hall 104
Collegeview
Building
SACS Resource
Room, Adams
Admin.
SACS Resource
Room, Adams
Admin.
SACS Resource
Room, Adams
Admin.
SACS Resource
Room, Adams
Admin.
SACS Resource
Room, Adams
Admin.
Distance
Education, ITM
and ITS
SACS Resource
Room, Adams
Admin.
5-72
5.3.7

Six Points of Institutional
Effectiveness, Annual Assessment
Report, Statements of
Achievements, Graduate Bulletin
2001-2003, Undergraduate
Bulletin 2001-2003
Systematic Acquisition and
Replacement of Equipment Plan
for Technology
Athletics Policy and Procedure
Manual, Undergraduate Bulletin
5.3.8

5.5.1.1

5.5.1.2

Athletics Policy and Procedure
Manual, Undergraduate Bulletin
5.5.1.3

5.5.1.4

5.5.2.1

5.5.2.2

5.5.3.1

Troy State University Fact Book,
SPIE, AAR, SOA, AP, Standing
Committees of Troy State
University
NCAA Division I Athletics
Certification Self-Study (And
Addendum), NCAA Athletics
Certification Mid-Cycle Review
Minutes from Troy State University
Board of Trustees Meetings,
Minutes from Athletics Advisory
Committee Meetings
Minutes from Troy State University
Board of Trustees Meetings
Annual Budget
5.5.3.2

5.5.3.3

5.5.3.4

Troy State University Purchasing
Policies and Procedures
5.5.3.5

5.5.4.1

5.5.4.2

5.5.4.3

5.5.4.4

5.5.4.5

Annual Foundation Audit, Annual
NCAA Financial Audit, Annual
State of Alabama Audit
Athletics Policy and Procedure
Manual, NCAA Manual
Troy State University
Undergraduate Bulletin
NCAA Eligibility Lists, NCAA
Squad Lists
Troy State University
Undergraduate Bulletin
Troy State University
Undergraduate Bulletin
Annual Foundation Audit, Annual
NCAA Financial Audit
Annual Budget
SACS Resource
Room, Adams
Admin.
SACS Resource
Room, Adams
Admin.
Department of
Athletics,
Administration
Department of
Athletics,
Administration
OIRPE,
Chancellors
Office
Department of
Athletics
Chancellors
Office, Athletics
Department
Chancellor’s
Office
VP for Financial
Affairs
VP for Financial
Affairs
VP for Financial
Affairs
Department of
Purchasing and
Inventory Control
VP for Financial
Affairs
Department of
Athletics
Administration
Department of
Athletics
Administration
Administration